In message , at 21:36:16 on Thu, 
6 Sep 2007, Neil Williams  remarked:
>The thing I did find very poor was that, if a bag is left off a flight
>for any reason, it isn't immediately scanned back into the system to
>flag it as "we know where it is, it's just late".  As this isn't
>uncommon, a better IT system should really be possible these days.

That's *exactly* by beef when KLM "lost" my bags in transit at Schiphol 
(onto a Northworst codeshare). Although we were eventually met at 
Memphis by a lady with a printed list of bags (from many passengers) 
that had "missed" the flight due to "delays" in re-xraying them (they'd 
already been xrayed at BHX) she would not accept a loss report saying we 
couldn't do that until our final destination (another hop away).

And guess what - by the time we got there everyone had gone home; and it 
took three days of phoning and emailing before they would even admit 
that anything was lost, or have any clue as to where/when they would 
turn up.

So why did they throw that Memphis list away, and how did the bags make 
their way to us apparently completely missing their tracking systems?
-- 
Roland Perry