I've been a loyal customer of voip.co.uk for a couple of years and
have been very pleased with their previous reliability.

The last couple of weeks have been a nightmare. My problems have
included my ATA not staying registered, even with the latest firmware
and now most of my calls not connecting or taking almost one minute to
do so. I tried ringing my BT landline and gave up after one minute of
nothing happening. 25 minutes later my BT landline rang with the
caller ID showing my voip number. From comments seen it would appear
that a large number of customers are having the same or similar
problems.

In it's present form, the service is of no use to me and it is with
regret that if things don't improve quickly, I will be looking for
another provider.

Am I alone in thinking that the new platform brought into service was
rushed and obviously not correctly tested before being unleashed on
their customers? I am really glad that I still have a BT line and feel
greatly sorry for those who have moved over to voip exclusively with
this company.

Graham.

"Graham"  wrote in message 
news:6c25l3ddo6kekrtrmjl94du9l595ergrgs@news.individual.de...
> I've been a loyal customer of voip.co.uk for a couple of years and
> have been very pleased with their previous reliability.
>
> The last couple of weeks have been a nightmare. My problems have
> included my ATA not staying registered, even with the latest firmware
> and now most of my calls not connecting or taking almost one minute to
> do so. I tried ringing my BT landline and gave up after one minute of
> nothing happening. 25 minutes later my BT landline rang with the
> caller ID showing my voip number. From comments seen it would appear
> that a large number of customers are having the same or similar
> problems.
>
> In it's present form, the service is of no use to me and it is with
> regret that if things don't improve quickly, I will be looking for
> another provider.
>
> Am I alone in thinking that the new platform brought into service was
> rushed and obviously not correctly tested before being unleashed on
> their customers? I am really glad that I still have a BT line and feel
> greatly sorry for those who have moved over to voip exclusively with
> this company.
>
> Graham.


A number of contributors to this group jumped ship a while back.
The problems seem to go back to at least August.

-- 
Graham

%Profound_observation%

Graham wrote:

> I've been a loyal customer of voip.co.uk for a couple of years and
> have been very pleased with their previous reliability.
> 
> The last couple of weeks have been a nightmare. My problems have
> included my ATA not staying registered, even with the latest firmware
> and now most of my calls not connecting or taking almost one minute to
> do so. I tried ringing my BT landline and gave up after one minute of
> nothing happening. 25 minutes later my BT landline rang with the
> caller ID showing my voip number. From comments seen it would appear
> that a large number of customers are having the same or similar
> problems.
> 
> In it's present form, the service is of no use to me and it is with
> regret that if things don't improve quickly, I will be looking for
> another provider.
> 
> Am I alone in thinking that the new platform brought into service was
> rushed and obviously not correctly tested before being unleashed on
> their customers? I am really glad that I still have a BT line and feel
> greatly sorry for those who have moved over to voip exclusively with
> this company.
> 
> Graham.

I to am a customer of voip.co.uk - I moved over to the beta setup a few
weeks ago and had one or two registration issues at the beginning.
Since then, I have had no problems what so ever - and I use their
service as my main phone (have mobile for backup).

I use a Linksys PAP2T through Virgin Media cable modem and a Belkin
wireless router ....

I have now moved back to the proxy platform - and no problems to report.

i note others as yourself have  latency issues  -what setup do you
have? Could it be geographic?? I'm in the Ipswich area of Suffolk.

Mick

--

It sure has been a trying time and I think they have done their 
reputation a great deal of damage. Our Asterisk servers and one 
directly-connected Draytek 2600V have been all over the place. Things 
seem to be getting better but the way the roll out of the new platform 
went has been far from smooth.

I think we would have ported out except for the hassle of getting the 
numbers moved.

If voip.co.uk sort things out within a very short timeframe I'll stick 
with them (about 10 numbers), but I'm not a happy bunny and neither are 
my users.

On Sun, 02 Dec 2007 10:33:49 +0000, Graham
<graham.nesbitNOSPAM@NOSPAMgooglemail.com wrote:

>I've been a loyal customer of voip.co.uk for a couple of years and
>have been very pleased with their previous reliability.
>
>The last couple of weeks have been a nightmare. My problems have
>included my ATA not staying registered, even with the latest firmware
>and now most of my calls not connecting or taking almost one minute to
>do so. I tried ringing my BT landline and gave up after one minute of
>nothing happening. 25 minutes later my BT landline rang with the
>caller ID showing my voip number. From comments seen it would appear
>that a large number of customers are having the same or similar
>problems.
>
>In it's present form, the service is of no use to me and it is with
>regret that if things don't improve quickly, I will be looking for
>another provider.
>
>Am I alone in thinking that the new platform brought into service was
>rushed and obviously not correctly tested before being unleashed on
>their customers? I am really glad that I still have a BT line and feel
>greatly sorry for those who have moved over to voip exclusively with
>this company.
>
>Graham.


Apart from a delay of a few seconds before I get a ringing tone, I
haven't had any problems at all for the past few weeks.

I do auto-reboot the MTA overnight as I have in the past had to
manually re-boot it.

Steve

"Michael"  wrote in message 
news:i0x4j.3174$Dh6.1088@newsfe4-win.ntli.net...
> Graham wrote:
>
>> I've been a loyal customer of voip.co.uk for a couple of years and
>> have been very pleased with their previous reliability.
>>
>> The last couple of weeks have been a nightmare. My problems have
>> included my ATA not staying registered, even with the latest firmware
>> and now most of my calls not connecting or taking almost one minute 
>> to
>> do so. I tried ringing my BT landline and gave up after one minute of
>> nothing happening. 25 minutes later my BT landline rang with the
>> caller ID showing my voip number. From comments seen it would appear
>> that a large number of customers are having the same or similar
>> problems.
>>
>> In it's present form, the service is of no use to me and it is with
>> regret that if things don't improve quickly, I will be looking for
>> another provider.
>>
>> Am I alone in thinking that the new platform brought into service was
>> rushed and obviously not correctly tested before being unleashed on
>> their customers? I am really glad that I still have a BT line and 
>> feel
>> greatly sorry for those who have moved over to voip exclusively with
>> this company.
>>
>> Graham.
>
> I to am a customer of voip.co.uk - I moved over to the beta setup a 
> few
> weeks ago and had one or two registration issues at the beginning.
> Since then, I have had no problems what so ever - and I use their
> service as my main phone (have mobile for backup).
>
> I use a Linksys PAP2T through Virgin Media cable modem and a Belkin
> wireless router ....
>
> I have now moved back to the proxy platform - and no problems to 
> report.
>
> i note others as yourself have  latency issues  -what setup do you
> have? Could it be geographic?? I'm in the Ipswich area of Suffolk.
>
> Mick
>
> -- 
>

Mick
Slightly OT - how the h*ll did you get your ATA to work through a 
Belkin? I struggled for nearly three months with both Voip and Sipgate 
with no luck before I get a Netgear and it solved all of my problems/


-- 
Woody

harrogate three at ntlworld dot com

>
>Mick
>Slightly OT - how the h*ll did you get your ATA to work through a 
>Belkin? I struggled for nearly three months with both Voip and Sipgate 
>with no luck before I get a Netgear and it solved all of my problems/
>
>
Port blocking possibly?..
-- 
Tony Sayer

"tony sayer"  wrote in message 
news:bGJVflTNdsUHFwlw@bancom.co.uk...
> >
>>Mick
>>Slightly OT - how the h*ll did you get your ATA to work through a
>>Belkin? I struggled for nearly three months with both Voip and Sipgate
>>with no luck before I get a Netgear and it solved all of my problems/
>>
>>
> Port blocking possibly?..
> -- 
> Tony Sayer
>
>

That's the problem with a Belkin. It will only let you forward one port 
to one internal IP address - if you need three then it don't work.

On the other hand the Netgear lets you do what you like.


-- 
Woody

harrogate three at ntlworld dot com

"Steve in Herts"  wrote in message 
news:lpa5l3tbfu4dvcfurvcd5vhsrk7ejdc5so@4ax.com...
> On Sun, 02 Dec 2007 10:33:49 +0000, Graham
> <graham.nesbitNOSPAM@NOSPAMgooglemail.com wrote:
>
>>I've been a loyal customer of voip.co.uk for a couple of years and
>>have been very pleased with their previous reliability.
>>
>>The last couple of weeks have been a nightmare. My problems have
>>included my ATA not staying registered, even with the latest firmware
>>and now most of my calls not connecting or taking almost one minute to
>>do so. I tried ringing my BT landline and gave up after one minute of
>>nothing happening. 25 minutes later my BT landline rang with the
>>caller ID showing my voip number. From comments seen it would appear
>>that a large number of customers are having the same or similar
>>problems.
>>
>>In it's present form, the service is of no use to me and it is with
>>regret that if things don't improve quickly, I will be looking for
>>another provider.
>>
>>Am I alone in thinking that the new platform brought into service was
>>rushed and obviously not correctly tested before being unleashed on
>>their customers? I am really glad that I still have a BT line and feel
>>greatly sorry for those who have moved over to voip exclusively with
>>this company.
>>
>>Graham.
>
>
> Apart from a delay of a few seconds before I get a ringing tone, I
> haven't had any problems at all for the past few weeks.
>
> I do auto-reboot the MTA overnight as I have in the past had to
> manually re-boot it.
>
> Steve


I have had no problems at all. I use a Fritzbox ATA.

In message , acdeag 
 writes
>
>I have had no problems at all. I use a Fritzbox ATA.

I too use a Fritzbox but have had the delayed connection problem (you 
don't receive ringing tone until a minute/s after dialling).   However, 
it took some time before I experienced it!  I use voip.co.uk for 
incoming calls and another voip provider for outgoing calls (voip.co.uk 
really are quite expensive for numbers I call regularly) so I didn't 
experience the delay until I dialled 121 which my rules say should be 
routed via voip.co.uk and not the other voip provider.  Do you route all 
outgoing calls via voip.co.uk?

Woody wrote:

> 
> "Michael"  wrote in message
> news:i0x4j.3174$Dh6.1088@newsfe4-win.ntli.net...
> > Graham wrote:
> > 
> > > I've been a loyal customer of voip.co.uk for a couple of years and
> > > have been very pleased with their previous reliability.
> > > 
> > > The last couple of weeks have been a nightmare. My problems have
> > > included my ATA not staying registered, even with the latest
> > > firmware and now most of my calls not connecting or taking almost
> > > one minute  to do so. I tried ringing my BT landline and gave up
> > > after one minute of nothing happening. 25 minutes later my BT
> > > landline rang with the caller ID showing my voip number. From
> > > comments seen it would appear that a large number of customers
> > > are having the same or similar problems.
> > > 
> > > In it's present form, the service is of no use to me and it is
> > > with regret that if things don't improve quickly, I will be
> > > looking for another provider.
> > > 
> > > Am I alone in thinking that the new platform brought into service
> > > was rushed and obviously not correctly tested before being
> > > unleashed on their customers? I am really glad that I still have
> > > a BT line and  feel greatly sorry for those who have moved over
> > > to voip exclusively with this company.
> > > 
> > > Graham.
> > 
> > I to am a customer of voip.co.uk - I moved over to the beta setup a
> > few weeks ago and had one or two registration issues at the
> > beginning.  Since then, I have had no problems what so ever - and I
> > use their service as my main phone (have mobile for backup).
> > 
> > I use a Linksys PAP2T through Virgin Media cable modem and a Belkin
> > wireless router ....
> > 
> > I have now moved back to the proxy platform - and no problems to
> > report.
> > 
> > i note others as yourself have  latency issues  -what setup do you
> > have? Could it be geographic?? I'm in the Ipswich area of Suffolk.
> > 
> > Mick
> > 
> > --
> 
> Mick
> Slightly OT - how the h*ll did you get your ATA to work through a
> Belkin? I struggled for nearly three months with both Voip and
> Sipgate with no luck before I get a Netgear and it solved all of my
> problems/

Um, not entirely certain. I'm no techie, it just worked. 
I followed some instruction on how to set it up - my original (and
still alternative) VOIP phone is Sipgate.
 
My daughter now uses the  Sipgate account. 
I don't recall doing anything to set up Voip.co.uk .... just plugged it
in and it worked.

Mick

--

"Malcolm Loades"  wrote in message 
news:kLBhfGJFMAVHFwKD@news.posting...
> In message , acdeag 
>  writes
>>
>>I have had no problems at all. I use a Fritzbox ATA.
>
> I too use a Fritzbox but have had the delayed connection problem (you 
> don't receive ringing tone until a minute/s after dialling).   However, it 
> took some time before I experienced it!  I use voip.co.uk for incoming 
> calls and another voip provider for outgoing calls (voip.co.uk really are 
> quite expensive for numbers I call regularly) so I didn't experience the 
> delay until I dialled 121 which my rules say should be routed via 
> voip.co.uk and not the other voip provider.  Do you route all outgoing 
> calls via voip.co.uk?

I am in the same position as you and concur with your findings.  However I 
do also find that registration (both through the FritzBox and Voxalot) has 
been erratic.

Seems to have calmed down a bit now though.

On Sun, 02 Dec 2007 19:27:41 GMT, "Woody"  wrote:

>
>"tony sayer"  wrote in message 
>news:bGJVflTNdsUHFwlw@bancom.co.uk...
>> >
>>>Mick
>>>Slightly OT - how the h*ll did you get your ATA to work through a
>>>Belkin? I struggled for nearly three months with both Voip and Sipgate
>>>with no luck before I get a Netgear and it solved all of my problems/
>>>
>>>
>> Port blocking possibly?..
>> -- 
>> Tony Sayer
>>
>>
>
>That's the problem with a Belkin. It will only let you forward one port 
>to one internal IP address - if you need three then it don't work.
Wow, that IS a useful warning. It is hard to imagine that a
manufacturer would produce something so useless.


---
Remove 'no_spam_' from email address.
---

On Mon, 03 Dec 2007 18:44:48 GMT, "Herman"
<whitehouse.madhouse.thisisaspamtraptakemeout!@bigfoot.com> wrote:

>"Malcolm Loades"  wrote in message 
>news:kLBhfGJFMAVHFwKD@news.posting...
>> In message , acdeag 
>>  writes
>>>
>>>I have had no problems at all. I use a Fritzbox ATA.
>>
>> I too use a Fritzbox but have had the delayed connection problem (you 
>> don't receive ringing tone until a minute/s after dialling).   However, it 
>> took some time before I experienced it!  I use voip.co.uk for incoming 
>> calls and another voip provider for outgoing calls (voip.co.uk really are 
>> quite expensive for numbers I call regularly) so I didn't experience the 
>> delay until I dialled 121 which my rules say should be routed via 
>> voip.co.uk and not the other voip provider.  Do you route all outgoing 
>> calls via voip.co.uk?
>
>I am in the same position as you and concur with your findings.  However I 
>do also find that registration (both through the FritzBox and Voxalot) has 
>been erratic.
>
>Seems to have calmed down a bit now though. 
>
I have just dumped the use of my Fritzbox, for the time being anyway,
and gone back to using my Netgear router and Sipura SPA-3000. It was a
joy to get back to it. I get a reliable connection to my computer
every time I switch on, the phone is much more stable and dialling is
so, so much easier. There is a bit of a delay when calling out before
the remote party phone rings but that is all the problem I am
experiencing currently with voip.co.uk. I have to say though that I
don't use voip.co.uk for incoming calls, due to the crappy voicemail
system.
I think that some of the problems people are experiencing may be  due,
in part, to their hardware being more susceptible to the problems
voip.co.uk are having. That doesn't absolve the provider of blame of
course.

---
Remove 'no_spam_' from email address.
---

Brian A wrote:

> On Sun, 02 Dec 2007 19:27:41 GMT, "Woody"  wrote:

>>That's the problem with a Belkin. It will only let you forward one port
>>to one internal IP address - if you need three then it don't work.

> Wow, that IS a useful warning. It is hard to imagine that a
> manufacturer would produce something so useless.

You need imagine no longer. Some Belkins will block non-VPN internet traffic
when they detect a VPN client in use, for example. And Belkin stuff isn't
particularly cheap, either. Why they're so popular is beyond me.

-- 
 <http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
 21:57:31 up 24 days, 10:36,  2 users,  load average: 0.10, 0.20, 0.17
 Convergence, n: The act of using separate DSL circuits for voice and data

"alexd"  wrote in message 
news:2380749.sqght7EBfY@ale.cx...
> Brian A wrote:
>
>> On Sun, 02 Dec 2007 19:27:41 GMT, "Woody"  
>> wrote:
>
>>>That's the problem with a Belkin. It will only let you forward one 
>>>port
>>>to one internal IP address - if you need three then it don't work.
>
>> Wow, that IS a useful warning. It is hard to imagine that a
>> manufacturer would produce something so useless.
>
> You need imagine no longer. Some Belkins will block non-VPN internet 
> traffic
> when they detect a VPN client in use, for example. And Belkin stuff 
> isn't
> particularly cheap, either. Why they're so popular is beyond me.
>
> -- 
>

Simple reason for that - the biggest retailer (Expensive World) loads 
the shelves with them, although I admit that Netgear has been catching 
up of late. Then people look at the prices and Belkin 'appear' to offer 
more bells and whistles per buck so the decision is made.


-- 
Woody

harrogate three at ntlworld dot com