Sorry it goes on a bit but stick with us, need some advice on this.



Facts.

We have had a T-mobile account for 6 years with 5 phones.



We were due some upgrades so asked T-mobile is they could somehow supply a 
Nokia E90.



To my astonishment and hats off to T-mobile they agreed to get me an E90 via 
one of there suppliers but wanted me to use 2 of my upgrades for the E90, I 
had no problem with this as its an expensive phone.



E90 arrived FROM T-MOBILE (who I had been told I had bought it from) and as 
a previous user of a Nokia 9500 I soon got to grips with it.



I had it 27/28 days and all of a sudden the microphone packed in, it worked 
with a head set or car kit but not on the phone itself. After doing a Google 
search of E90 microphone problems it seemed like there was a well known 
problem on this.



Phoned to T-mobile who first denied I had got the phone from them saying "we 
don't sell E90's" After checking the account she acknowledged they had 
supplied me and said I needed to speak to there supplier "Mobile account 
solutions" I understood it would be easier to do this as asked rather than 
go via T-mobile.



Spoke to Mobile account solutions who said send it back to there repairers 
and  as it was within 30 days they would send out a new phone. After sending 
the old one back 6-7 days later a new one arrived and works fine.



Now, 5 weeks after this was all done and dusted I have received a phone call 
from mobile account solutions saying the phone I sent back had been dropped 
and could I send them a cheque for £460 + VAT as it was beyond repair.



I said you have got to be joking as

A) the phone was as new when we sent it back

B) the fault was on the microphone and this was acknowledged.

C) when the repairer opened the box why did they not think "O dear this is 
damaged I should let someone know"

D) Its taken 5 weeks to actually get in touch.



When I spoke with mobile account solutions he has said if we don't send a 
cheque he will bar the phone. Can they do this and if so could I get it 
working again ?



I have rang T-mobile and asked them if this is all right and pointed out 
that I bought the phone from them not from Mobile account solution and been 
T-mobile they are saying its between me and there supplier but I purchased 
the phone from T-mobile and they got it from Mobile account solutions.



Has anyone had this before? The phone was 100% not damaged and I can't see 
how they can come back after 5 weeks like this demanding money or 
threatening to bar the phone.



Advice welcome.



Dave.

Suggest you re-post to uk.legal and/or get a friendly solicitor to
draft a strong letter of reply to T-Mobile with whom you have your
contract.


On Thu, 19 Jun 2008 11:49:52 +0100, "Chap"
 wrote:

>Sorry it goes on a bit but stick with us, need some advice on this.
>
>
>
>Facts.
>
>We have had a T-mobile account for 6 years with 5 phones.
>
>
>
>We were due some upgrades so asked T-mobile is they could somehow supply a 
>Nokia E90.
>
>
>
>To my astonishment and hats off to T-mobile they agreed to get me an E90 via 
>one of there suppliers but wanted me to use 2 of my upgrades for the E90, I 
>had no problem with this as its an expensive phone.
>
>
>
>E90 arrived FROM T-MOBILE (who I had been told I had bought it from) and as 
>a previous user of a Nokia 9500 I soon got to grips with it.
>
>
>
>I had it 27/28 days and all of a sudden the microphone packed in, it worked 
>with a head set or car kit but not on the phone itself. After doing a Google 
>search of E90 microphone problems it seemed like there was a well known 
>problem on this.
>
>
>
>Phoned to T-mobile who first denied I had got the phone from them saying "we 
>don't sell E90's" After checking the account she acknowledged they had 
>supplied me and said I needed to speak to there supplier "Mobile account 
>solutions" I understood it would be easier to do this as asked rather than 
>go via T-mobile.
>
>
>
>Spoke to Mobile account solutions who said send it back to there repairers 
>and  as it was within 30 days they would send out a new phone. After sending 
>the old one back 6-7 days later a new one arrived and works fine.
>
>
>
>Now, 5 weeks after this was all done and dusted I have received a phone call 
>from mobile account solutions saying the phone I sent back had been dropped 
>and could I send them a cheque for £460 + VAT as it was beyond repair.
>
>
>
>I said you have got to be joking as
>
>A) the phone was as new when we sent it back
>
>B) the fault was on the microphone and this was acknowledged.
>
>C) when the repairer opened the box why did they not think "O dear this is 
>damaged I should let someone know"
>
>D) Its taken 5 weeks to actually get in touch.
>
>
>
>When I spoke with mobile account solutions he has said if we don't send a 
>cheque he will bar the phone. Can they do this and if so could I get it 
>working again ?
>
>
>
>I have rang T-mobile and asked them if this is all right and pointed out 
>that I bought the phone from them not from Mobile account solution and been 
>T-mobile they are saying its between me and there supplier but I purchased 
>the phone from T-mobile and they got it from Mobile account solutions.
>
>
>
>Has anyone had this before? The phone was 100% not damaged and I can't see 
>how they can come back after 5 weeks like this demanding money or 
>threatening to bar the phone.
>
>
>
>Advice welcome.
>
>
>
>Dave.
>

"Chap"  wrote in message
news:q4GdnWv0hY9SpMfVnZ2dnUVZ8vidnZ2d@bt.com...
> Sorry it goes on a bit but stick with us, need some advice on this. Facts.
>
> We have had a T-mobile account for 6 years with 5 phones.

> We were due some upgrades so asked T-mobile is they could somehow supply a
> Nokia E90.
>
> To my astonishment and hats off to T-mobile they agreed to get me an E90
> via one of there suppliers but wanted me to use 2 of my upgrades for the
> E90, I had no problem with this as its an expensive phone.
<snip>
> Spoke to Mobile account solutions who said send it back to there repairers
> and  as it was within 30 days they would send out a new phone. After
> sending the old one back 6-7 days later a new one arrived and works fine.
>
>
Why didn't you simply take it to a club Nokia centre, under club Nokia
guarantee?

I wouldn't dream of running round in circles with a networks CS

sign up here
http://europe.nokia.com/A4164066

Steve Terry

Thanks for the tips, will try a post in legal, also I didn't do the club 
Nokia thing because T-mobile said I should return to there supplier but then 
again one should not always listen to T-mobile !

Dave.

"Steve Terry"  wrote in message 
news:g3e129$iat$1@news.albasani.net...
>
> "Chap"  wrote in message
> news:q4GdnWv0hY9SpMfVnZ2dnUVZ8vidnZ2d@bt.com...
>> Sorry it goes on a bit but stick with us, need some advice on this. 
>> Facts.
>>
>> We have had a T-mobile account for 6 years with 5 phones.
>
>> We were due some upgrades so asked T-mobile is they could somehow supply 
>> a
>> Nokia E90.
>>
>> To my astonishment and hats off to T-mobile they agreed to get me an E90
>> via one of there suppliers but wanted me to use 2 of my upgrades for the
>> E90, I had no problem with this as its an expensive phone.
> <snip>
>> Spoke to Mobile account solutions who said send it back to there 
>> repairers
>> and  as it was within 30 days they would send out a new phone. After
>> sending the old one back 6-7 days later a new one arrived and works fine.
>>
>>
> Why didn't you simply take it to a club Nokia centre, under club Nokia
> guarantee?
>
> I wouldn't dream of running round in circles with a networks CS
>
> sign up here
> http://europe.nokia.com/A4164066
>
> Steve Terry
>
>
>