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date: Fri, 16 May 2008 14:08:57 +0100,
group: uk.telecom.mobile
back
T-Mobile always suspicious extras on the bill
Yet again we have a bill from T-Mobile with a couple of quid on which we
have not spent. Calls to 0845 & 0800 numbers and today's bill has a call to
the speaking clock.
Any one else finding this? Amounts too small to make it worth complaining
but getting really annoyed now.
Ken
date: Fri, 16 May 2008 14:08:57 +0100
author: Ken Reply to NG only
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Re: T-Mobile always suspicious extras on the bill
In message <482d8863$0$2495$da0feed9@news.zen.co.uk>, "Ken" <Reply to NG
only> wrote:
> Yet again we have a bill from T-Mobile with a couple of quid on which we
> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
> to the speaking clock.
> Any one else finding this? Amounts too small to make it worth complaining
> but getting really annoyed now.
>
Why not complain? It'll cost them far more to sort out and might provide
them with enough incentive to find a long-term solution.
--
Dave
mail da ve@llondel.org (without the space)
http://www.llondel.org
So many gadgets, so little time
date: Fri, 16 May 2008 21:37:51 +0100
author: Dave {Reply Address in.Sig} noone$$@llondel.org
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Re: T-Mobile always suspicious extras on the bill
"Ken" <Reply to NG only> wrote in message
news:482d8863$0$2495$da0feed9@news.zen.co.uk...
> Yet again we have a bill from T-Mobile with a couple of quid on which we
> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
> to the speaking clock.
> Any one else finding this? Amounts too small to make it worth complaining
> but getting really annoyed now.
> Ken
>
Always complain (by email if possible), then when they hit you with hours of
charges to 3, Vanuatu or Ms. Satin, you have a track record of persistently
challenging spurious charges.
date: Sat, 17 May 2008 16:02:50 +0100
author: R. Mark Clayton
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Re: T-Mobile always suspicious extras on the bill
"R. Mark Clayton" wrote in message
news:5LWdnWp0r4EXbrPVnZ2dneKdnZydnZ2d@bt.com...
>
> "Ken" <Reply to NG only> wrote in message
> news:482d8863$0$2495$da0feed9@news.zen.co.uk...
>> Yet again we have a bill from T-Mobile with a couple of quid on which we
>> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
>> to the speaking clock.
>> Any one else finding this? Amounts too small to make it worth complaining
>> but getting really annoyed now.
>> Ken
>>
>
> Always complain (by email if possible), then when they hit you with hours
> of charges to 3, Vanuatu or Ms. Satin, you have a track record of
> persistently challenging spurious charges.
>
Well Im getting charged for Voicemail thought Flext included it in my
minutes?
date: Sat, 17 May 2008 21:01:11 +0100
author: unknown
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Re: T-Mobile always suspicious extras on the bill
wrote in message
news:AQGXj.39810$66.39501@newsfe20.ams2...
>
> "R. Mark Clayton" wrote in message
> news:5LWdnWp0r4EXbrPVnZ2dneKdnZydnZ2d@bt.com...
>>
>> "Ken" <Reply to NG only> wrote in message
>> news:482d8863$0$2495$da0feed9@news.zen.co.uk...
>>> Yet again we have a bill from T-Mobile with a couple of quid on which we
>>> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
>>> to the speaking clock.
>>> Any one else finding this? Amounts too small to make it worth
>>> complaining but getting really annoyed now.
>>> Ken
>>>
>>
>> Always complain (by email if possible), then when they hit you with hours
>> of charges to 3, Vanuatu or Ms. Satin, you have a track record of
>> persistently challenging spurious charges.
>>
>
> Well Im getting charged for Voicemail thought Flext included it in my
> minutes?
My 18 months is up in July and I will cancel. First time with T-Mobile and I
wll stick to Three where I have several others with them on contracts.
Ken
date: Sat, 17 May 2008 21:13:01 +0100
author: Ken Reply to NG only
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Re: T-Mobile always suspicious extras on the bill
In message <AQGXj.39810$66.39501@newsfe20.ams2>,
craig.richmond@virgin.net writes
>
>"R. Mark Clayton" wrote in message
>news:5LWdnWp0r4EXbrPVnZ2dneKdnZydnZ2d@bt.com...
>>
>> "Ken" <Reply to NG only> wrote in message
>> news:482d8863$0$2495$da0feed9@news.zen.co.uk...
>>> Yet again we have a bill from T-Mobile with a couple of quid on which we
>>> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
>>> to the speaking clock.
>>> Any one else finding this? Amounts too small to make it worth complaining
>>> but getting really annoyed now.
>>> Ken
>>>
>>
>> Always complain (by email if possible), then when they hit you with hours
>> of charges to 3, Vanuatu or Ms. Satin, you have a track record of
>> persistently challenging spurious charges.
>>
>
>Well Im getting charged for Voicemail thought Flext included it in my
>minutes?
>
Depends when you took out the contract, it was included and then they
stopped doing so from memory about August /September last year. I know
we had two Flext contracts one with and one without voice mail included.
--
Paul Harris
date: Sat, 17 May 2008 22:19:06 +0100
author: Paul Harris
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Re: T-Mobile always suspicious extras on the bill
craig.richmond@virgin.net wrote:
> "R. Mark Clayton" wrote in message
> news:5LWdnWp0r4EXbrPVnZ2dneKdnZydnZ2d@bt.com...
>> "Ken" <Reply to NG only> wrote in message
>> news:482d8863$0$2495$da0feed9@news.zen.co.uk...
>>> Yet again we have a bill from T-Mobile with a couple of quid on which we
>>> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
>>> to the speaking clock.
>>> Any one else finding this? Amounts too small to make it worth complaining
>>> but getting really annoyed now.
>>> Ken
>>>
>> Always complain (by email if possible), then when they hit you with hours
>> of charges to 3, Vanuatu or Ms. Satin, you have a track record of
>> persistently challenging spurious charges.
>>
>
> Well Im getting charged for Voicemail thought Flext included it in my
> minutes?
I believe my voicemail minutes are included in my Flext allowance.
Seems strange if they don't.
D
date: Fri, 23 May 2008 09:36:28 +0100
author: David Hearn
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Re: T-Mobile always suspicious extras on the bill
In message , David Hearn
writes
>craig.richmond@virgin.net wrote:
>>>
>> Well Im getting charged for Voicemail thought Flext included it in
>>my minutes?
>
>I believe my voicemail minutes are included in my Flext allowance.
>Seems strange if they don't.
>
Some are and some are not, they changed the T&C's so it depends when you
took out the contract.
--
Paul Harris
date: Fri, 23 May 2008 10:07:54 +0100
author: Paul Harris
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Re: T-Mobile always suspicious extras on the bill
Paul Harris wrote:
> In message , David Hearn
> writes
>> craig.richmond@virgin.net wrote:
>>>>
>>> Well Im getting charged for Voicemail thought Flext included it in
>>> my minutes?
>>
>> I believe my voicemail minutes are included in my Flext allowance.
>> Seems strange if they don't.
>>
> Some are and some are not, they changed the T&C's so it depends when you
> took out the contract.
You're correct:
http://www.t-mobile.co.uk/shop/mobile-phones/price-plans/pay-monthly/flext/plans/
Click on one of the "View plan details" bits and you'll see:
"Additional information
Not included in your monthly credit
Voicemail 12p / minute
Customer Service calls FREE
0800 / 0500 numbers Free to 10p / minute
0808 numbers Free to 10p / minute
All other 08 numbers Free to £2.50 / minute
Call Customer Services for charge information on the specific 08 number
you wish to call. 08 numbers are not included in your call allowance".
D
date: Fri, 23 May 2008 11:59:16 +0100
author: David Hearn
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