Hi all,

I really need to tell you this: I still cannot believe it.

I have a Three mobile broadband pay as you go contract + dongle.

As I also read here, at peak times it becomes impossible to use as it
keeps disconnecting from the Internet (but not from 3 network) so I
remain connected with a local network to three. useless.

I phoned them and explained the situation so they told me they would
have called me back for trouble shooting when I would have been in
front of the computer. So they did.

After having told her what exactly Windows diagnostic message was
telling me (that it looses the connection with the DNS server at
address bladi bladi) they told me to go to google, to type into the
search box:
"local network only windows vista" and to choose any of the pages
which pop up as a result.

She told me to read it because there (in the page I chose myself) was
clearly explained that the problem is Vista and not Three network!
(?!?)

That it is a known problem of vista and i should install xp instead.
(?!?!?)

When I told her that what she told me was not credible and the page
does not explain anything and asked her the address to write a
complaint, she put me on hold, then she replied that that was what she
was told she should have said (of course, I hope she did not really
believe what she said)

I still cannot believe what I heard. Of course I will write a
complaint to three and maybe will write the ombudsman, but you can
imagine if they did this to me, they must do with everyone.

I don't know maybe it is me, but the (trying to) be taken for a fool
so bluntly and with airiness and their hoping we customers are all a
bunch of computer illiterate (who buy mobile internet!?!), still
scandalises me. It is even more offensive than the technical problem
itself.

besides the writing a complaint/ombudsman and reporting the problems
to trafficated forums on the internet (like this), anyone of you have
any other idea about what to do?

Many Thanks,
Fab

On Tue, 28 Jul 2009 22:47:27 -0700 (PDT), Fab 
wrote:

>Hi all,
>
>I really need to tell you this: I still cannot believe it.
>
>I have a Three mobile broadband pay as you go contract + dongle.
>
>As I also read here, at peak times it becomes impossible to use as it
>keeps disconnecting from the Internet (but not from 3 network) so I
>remain connected with a local network to three. useless.
>
>I phoned them and explained the situation so they told me they would
>have called me back for trouble shooting when I would have been in
>front of the computer. So they did.
>
>After having told her what exactly Windows diagnostic message was
>telling me (that it looses the connection with the DNS server at
>address bladi bladi) they told me to go to google, to type into the
>search box:
>"local network only windows vista" and to choose any of the pages
>which pop up as a result.
>
>She told me to read it because there (in the page I chose myself) was
>clearly explained that the problem is Vista and not Three network!
>(?!?)
>
>That it is a known problem of vista and i should install xp instead.
>(?!?!?)
>
>When I told her that what she told me was not credible and the page
>does not explain anything and asked her the address to write a
>complaint, she put me on hold, then she replied that that was what she
>was told she should have said (of course, I hope she did not really
>believe what she said)
>
>I still cannot believe what I heard. Of course I will write a
>complaint to three and maybe will write the ombudsman, but you can
>imagine if they did this to me, they must do with everyone.
>
>I don't know maybe it is me, but the (trying to) be taken for a fool
>so bluntly and with airiness and their hoping we customers are all a
>bunch of computer illiterate (who buy mobile internet!?!), still
>scandalises me. It is even more offensive than the technical problem
>itself.
>
>besides the writing a complaint/ombudsman and reporting the problems
>to trafficated forums on the internet (like this), anyone of you have
>any other idea about what to do?
>
>Many Thanks,
>Fab

It seems the customer counts for nothing these days. No doubt these
bullies will live to regret it.

Fab laid this down on his screen :
> After having told her what exactly Windows diagnostic message was
> telling me (that it looses the connection with the DNS server at
> address bladi bladi) they told me to go to google, to type into the
> search box:
> "local network only windows vista" and to choose any of the pages
> which pop up as a result.

I experience this daily on a Vista laptop when using wireless; only a 
reboot fixes it. The CSR may not have been yanking your chain.

On Tue, 28 Jul 2009 22:47:27 -0700 (PDT), Fab 
wrote:

<snip>
Get rid of it.
Google three mobile broadband crap!
-- 
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|a|n|d|y|
+-+-+-+-+

On Wed, 29 Jul 2009 09:18:01 +0100, am@x.com wrote:

>On Tue, 28 Jul 2009 22:47:27 -0700 (PDT), Fab 
>wrote:
>
><snip>
>Get rid of it.
>Google three mobile broadband crap!


Mm I was hoping to go 3 mobile BB and get rid of Plusnet/BT both of
whom are garbage.

Seems clear wherever we go, whatever we do, make sure it's only a 30
day contract. Not that a longer contract ties us in to a crap service,
the courts are always on our side when it comes to unfair contracts
that fail to deliver.

But you are already a fool if you bought 3....

"Fab"  wrote in message 
news:93e22c48-9476-4653-b50f-83514ad10160@r38g2000yqn.googlegroups.com...
> Hi all,
>
> I really need to tell you this: I still cannot believe it.
>
> I have a Three mobile broadband pay as you go contract + dongle.
>
> As I also read here, at peak times it becomes impossible to use as it
> keeps disconnecting from the Internet (but not from 3 network) so I
> remain connected with a local network to three. useless.
>
> I phoned them and explained the situation so they told me they would
> have called me back for trouble shooting when I would have been in
> front of the computer. So they did.
>
> After having told her what exactly Windows diagnostic message was
> telling me (that it looses the connection with the DNS server at
> address bladi bladi) they told me to go to google, to type into the
> search box:
> "local network only windows vista" and to choose any of the pages
> which pop up as a result.
>
> She told me to read it because there (in the page I chose myself) was
> clearly explained that the problem is Vista and not Three network!
> (?!?)
>
> That it is a known problem of vista and i should install xp instead.
> (?!?!?)
>
>
Not use Three with Vista, but Three DNS servers can be poor,
try some public DNS servers instead

Steve Terry

"Bassplus"  wrote in message 
news:ch1075tkuvi7f0refc25pjqhp1c4c56c38@4ax.com...
> On Wed, 29 Jul 2009 09:18:01 +0100, am@x.com wrote:
>
>>On Tue, 28 Jul 2009 22:47:27 -0700 (PDT), Fab 
>>wrote:
>>
>><snip>
>>Get rid of it.
>>Google three mobile broadband crap!
>
> Mm I was hoping to go 3 mobile BB and get rid of Plusnet/BT both of
> whom are garbage.
>
> Seems clear wherever we go, whatever we do, make sure it's only a 30
> day contract. Not that a longer contract ties us in to a crap service,
> the courts are always on our side when it comes to unfair contracts
> that fail to deliver.
>
>
Please don't, i wouldn't want you to inflict yourself on Three

Three CS have enough real work to do without having their time wasted by you

Steve Terry

On Thu, 30 Jul 2009 01:51:09 +0100, "Steve Terry" 
wrote:

>
>"Bassplus"  wrote in message 
>news:ch1075tkuvi7f0refc25pjqhp1c4c56c38@4ax.com...
>> On Wed, 29 Jul 2009 09:18:01 +0100, am@x.com wrote:
>>
>>>On Tue, 28 Jul 2009 22:47:27 -0700 (PDT), Fab 
>>>wrote:
>>>
>>><snip>
>>>Get rid of it.
>>>Google three mobile broadband crap!
>>
>> Mm I was hoping to go 3 mobile BB and get rid of Plusnet/BT both of
>> whom are garbage.
>>
>> Seems clear wherever we go, whatever we do, make sure it's only a 30
>> day contract. Not that a longer contract ties us in to a crap service,
>> the courts are always on our side when it comes to unfair contracts
>> that fail to deliver.
>>
>>
>Please don't, i wouldn't want you to inflict yourself on Three
>
>Three CS have enough real work to do without having their time wasted by you
>
>Steve Terry 
>

They could do with the help when dealing with cocks like you. I'd soon
tell you where to go.