My brother just changed houses and home office.
He has a BT Connect Business account using a 2 Wire Gateway BT 2700HGV
modem/router.

Before, he had a desktop computer and a notebook. The 1st connected to
the router via cable, the 2nd by wireless. Both worked fine in their
original location.

In the current location he has a new desktop PC, same notebook.
Both the PC and notebook will connect to the Internet fine via LAN
cable. But the notebook will not connect using wireless. It shows as
"limited  or no connectivity".

The main problem though, is that attempts to access the routers
configuration setup by entering the prescribed URL: 
http://2wire.gateway.net into the browser keeps producing "Page cannot
be found".

I'm trying to help him work through these problems and am happy doing
so. But maybe it would be better to get a BT engineer in to sort
things out. The engineer would probably do it a lot quicker. Can
anyone give me any idea how much it would cost to get the engineer in
to fix this?
-- 
Kind regards,
Geoff Mills

On 5 Sep, 20:34, Geoff Mills  wrote:
> My brother just changed houses and home office.
> He has a BT Connect Business account using a 2 Wire Gateway BT 2700HGV
> modem/router.
>
> Before, he had a desktop computer and a notebook. The 1st connected to
> the router via cable, the 2nd by wireless. Both worked fine in their
> original location.
>
> In the current location he has a new desktop PC, same notebook.
> Both the PC and notebook will connect to the Internet fine via LAN
> cable. But the notebook will not connect using wireless. It shows as
> "limited  or no connectivity".
>
> The main problem though, is that attempts to access the routers
> configuration setup by entering the prescribed URL:http://2wire.gateway.netinto the browser keeps producing "Page cannot
> be found".
>

Hi,

did a 2wire this morning (not the same model) but it's home page was
at 192.168.1.254. Also the 2wire support on their web site is quite
helpful

Allan

Geoff Mills wrote:
> My brother just changed houses and home office.
> He has a BT Connect Business account using a 2 Wire Gateway BT 2700HGV
> modem/router.
> 
> Before, he had a desktop computer and a notebook. The 1st connected to
> the router via cable, the 2nd by wireless. Both worked fine in their
> original location.
> 
> In the current location he has a new desktop PC, same notebook.
> Both the PC and notebook will connect to the Internet fine via LAN
> cable. But the notebook will not connect using wireless. It shows as
> "limited  or no connectivity".

Security settings? Try disabling WPA/WEP etc. If that 'fixes' it you 
know what to look at. If not, its possible you have interference or 
simply no signal.

> The main problem though, is that attempts to access the routers
> configuration setup by entering the prescribed URL: 
> http://2wire.gateway.net into the browser keeps producing "Page cannot
> be found".

Don't try to configure the router via the wireless connection - its a 
catch-22, you need it configured so you can connect but you need to 
connect to configure it...
Use an ethernet connection.

> My brother just changed houses and home office.
> He has a BT Connect Business account using a 2 Wire Gateway BT 2700HGV
> modem/router.
>
> Before, he had a desktop computer and a notebook. The 1st connected to
> the router via cable, the 2nd by wireless. Both worked fine in their
> original location.
>
> In the current location he has a new desktop PC, same notebook.
> Both the PC and notebook will connect to the Internet fine via LAN
> cable. But the notebook will not connect using wireless. It shows as
> "limited  or no connectivity".
>
> The main problem though, is that attempts to access the routers
> configuration setup by entering the prescribed URL:
> http://2wire.gateway.net into the browser keeps producing "Page cannot
> be found".
>
> I'm trying to help him work through these problems and am happy doing
> so. But maybe it would be better to get a BT engineer in to sort
> things out. The engineer would probably do it a lot quicker. Can
> anyone give me any idea how much it would cost to get the engineer in
> to fix this?


Assuming the router is set to the default type 192.168.1.1/mdc into your 
browser. When asked for the password type in 2wire and then press enter.

Peter Crosland

On Fri, 05 Sep 2008 20:34:25 +0100, Geoff Mills 
wrote:

>My brother just changed houses and home office.
>He has a BT Connect Business account using a 2 Wire Gateway BT 2700HGV
>modem/router.
>
>Before, he had a desktop computer and a notebook. The 1st connected to
>the router via cable, the 2nd by wireless. Both worked fine in their
>original location.
>
>In the current location he has a new desktop PC, same notebook.
>Both the PC and notebook will connect to the Internet fine via LAN
>cable. But the notebook will not connect using wireless. It shows as
>"limited  or no connectivity".
>
>The main problem though, is that attempts to access the routers
>configuration setup by entering the prescribed URL: 
>http://2wire.gateway.net into the browser keeps producing "Page cannot
>be found".
>
>I'm trying to help him work through these problems and am happy doing
>so. But maybe it would be better to get a BT engineer in to sort
>things out. The engineer would probably do it a lot quicker. Can
>anyone give me any idea how much it would cost to get the engineer in
>to fix this?

Try http://home/

-- 
Bryce Whiteford
poleposition@despammed.com

Thanks guys, I'll give those suggestions a try.
-- 
Kind regards,
Geoff Mills

"Peter Crosland"  wrote in message 
news:1LCdne7QX--nDlzVnZ2dnUVZ8qbinZ2d@posted.plusnet...
>> My brother just changed houses and home office.
>> He has a BT Connect Business account using a 2 Wire Gateway BT 2700HGV
>> modem/router.
>>
>> Before, he had a desktop computer and a notebook. The 1st connected to
>> the router via cable, the 2nd by wireless. Both worked fine in their
>> original location.
>>
>> In the current location he has a new desktop PC, same notebook.
>> Both the PC and notebook will connect to the Internet fine via LAN
>> cable. But the notebook will not connect using wireless. It shows as
>> "limited  or no connectivity".
>>
>> The main problem though, is that attempts to access the routers
>> configuration setup by entering the prescribed URL:
>> http://2wire.gateway.net into the browser keeps producing "Page cannot
>> be found".
>>
>> I'm trying to help him work through these problems and am happy doing
>> so. But maybe it would be better to get a BT engineer in to sort
>> things out. The engineer would probably do it a lot quicker. Can
>> anyone give me any idea how much it would cost to get the engineer in
>> to fix this?
>
>
> Assuming the router is set to the default type 192.168.1.1/mdc into your 
> browser. When asked for the password type in 2wire and then press enter.
>
> Peter Crosland
>
Google again!  not all routers are accessed by typing 192.168.1.1 .  Maybe
only your type is.  Some computers can be a bit funny working with types
of router.  First check that a computer wired to the router gives full
internet access, if it does then it's the laptop at fault.  Make sure it is 
not out
of range as that make of router is not very good for wireless.
If the account is still a BT one then that is OK, if not then settings to do 
with
the DNS need looking at.

Check if the IP is being allocated automatically on the computer
or whether it is set manually.  You will see when it first starts up, if the
icon has dots going from left to right and wording to the effect of 
"obtaining
IP address" then it is automatic.
You will find it works if you set it to manually assign an IP number and
default gateway.  It's because something has gone funny in Windows usually.

If it still fails to work double click the wireless icon.  Click properties, 
go to
TCP/IP at the bottom of the list and click properties.  Click "use the
following IP address" and type in 192.168.1.100, with the subnet mask
being 255.255.255.0  and the default gateway being 192.168.1.254
Click OK and exit.  No try connecting again.  It should work this time, if
not then it is a problem with the broadband connection itself.
It can't be WPA/WPA2 keys as they would not have been changed unless
the person chose to.
To access the router all you need to type is gateway.2wire.net/managment
in to a web browser.  You need your user name/password.
Also have a look for the WiFi power level setting and put it to maximum.

>>> My brother just changed houses and home office.
>>> He has a BT Connect Business account using a 2 Wire Gateway BT 2700HGV
>>> modem/router.
>>>
>>> Before, he had a desktop computer and a notebook. The 1st connected to
>>> the router via cable, the 2nd by wireless. Both worked fine in their
>>> original location.
>>>
>>> In the current location he has a new desktop PC, same notebook.
>>> Both the PC and notebook will connect to the Internet fine via LAN
>>> cable. But the notebook will not connect using wireless. It shows as
>>> "limited  or no connectivity".
>>>
>>> The main problem though, is that attempts to access the routers
>>> configuration setup by entering the prescribed URL:
>>> http://2wire.gateway.net into the browser keeps producing "Page cannot
>>> be found".
>>>
>>> I'm trying to help him work through these problems and am happy doing
>>> so. But maybe it would be better to get a BT engineer in to sort
>>> things out. The engineer would probably do it a lot quicker. Can
>>> anyone give me any idea how much it would cost to get the engineer in
>>> to fix this?
>>
>>
>> Assuming the router is set to the default type 192.168.1.1/mdc into your 
>> browser. When asked for the password type in 2wire and then press enter.
>>
>> Peter Crosland
>>
> Google again!  not all routers are accessed by typing 192.168.1.1 .

It is not as simple as that. Rather than using Google I have just checked 
the packaging of two BT 2700HGVs and one says the default is 192.168.1.1 and 
the other says it is 192.168.1.254. In the latter case the default password 
is said to be 2700hgv (note the lower case) and the former 2wire.

>Maybe
> only your type is.  Some computers can be a bit funny working with types
> of router.  First check that a computer wired to the router gives full
> internet access, if it does then it's the laptop at fault.  Make sure it 
> is not out
> of range as that make of router is not very good for wireless.

In fact I have had excellent results using the wireless with the three 
2700HGV routers I have tested and used.

> If the account is still a BT one then that is OK, if not then settings to 
> do with  the DNS need looking at.

The OP stated that the account was still with BT.

> Check if the IP is being allocated automatically on the computer
> or whether it is set manually.  You will see when it first starts up, if 
> the
> icon has dots going from left to right and wording to the effect of 
> "obtaining
> IP address" then it is automatic.
> You will find it works if you set it to manually assign an IP number and
> default gateway.  It's because something has gone funny in Windows 
> usually.
>
> If it still fails to work double click the wireless icon.  Click 
> properties, go to
> TCP/IP at the bottom of the list and click properties.  Click "use the
> following IP address" and type in 192.168.1.100, with the subnet mask
> being 255.255.255.0  and the default gateway being 192.168.1.254
> Click OK and exit.  No try connecting again.  It should work this time, if
> not then it is a problem with the broadband connection itself.
> It can't be WPA/WPA2 keys as they would not have been changed unless
> the person chose to.
> To access the router all you need to type is gateway.2wire.net/managment
> in to a web browser.  You need your user name/password.

> Also have a look for the WiFi power level setting and put it to maximum.

When altering the settings in a router it almost always better practice to 
use wired connection if possible because it is less likely to beome unusable 
due to wrong settings and is more secure.

Peter Crosland

"Geoff Mills"  wrote in message 
news:qgb4c4t9s5ob5d6r91lq2ec7httcdknceo@4ax.com...
> Thanks guys, I'll give those suggestions a try.
> -- 
> Kind regards,
> Geoff Mills

The command line
IPCONFIG /ALL
will tell you how the computer gets its IP address.  If this is by DHCP, it 
will also tell you the IP address of the router.

Report to us the output from IPCONFIG /ALL and we can guide you further ...

-- 
Graham J