Hi.

After some problems with my Pipex broadband earlier this year they offered 
me two free months,which was enough for me to decide to stay with them - at 
least for the two months! That the two free months would start straight away 
was again confirmed in a separate phone call to a different Pipex employee.

After a couple of months they were continuing to charge me so I again called 
them. After the customary wait I got through to their accounts 
department/call centre and they confirmed that my records show I'm entitled 
to two free months. I pointed out that this should have already happened and 
so must be actioned immediately, so I should not get a charge for July (due 
about a week after the phone call).

Surprise surprise I have been still been charged for July. It now seems 
perfectly reasonable that they should actually refund me the charge for two 
months.

There doesn't seem much point calling them to be strung along for a fourth 
time, so any idea who I should contact please?

Cheers.

Confused of Bristol wrote:

> After some problems with my Pipex broadband earlier this year they offered
> me two free months,which was enough for me to decide to stay with them - at
> least for the two months! That the two free months would start straight away
> was again confirmed in a separate phone call to a different Pipex employee.
>
> After a couple of months they were continuing to charge me so I again called
> them. After the customary wait I got through to their accounts
> department/call centre and they confirmed that my records show I'm entitled
> to two free months. I pointed out that this should have already happened and
> so must be actioned immediately, so I should not get a charge for July (due
> about a week after the phone call).
>
> Surprise surprise I have been still been charged for July. It now seems
> perfectly reasonable that they should actually refund me the charge for two
> months.
>
> There doesn't seem much point calling them to be strung along for a fourth
> time, so any idea who I should contact please?

I think trading standards for this.

Graham

On 26 Jul, 22:00, Eeyore 
wrote:
> Confused of Bristol wrote:
> > After some problems with my Pipex broadband earlier this year they offered
> > me two free months,which was enough for me to decide to stay with them - at
> > least for the two months! That the two free months would start straight away
> > was again confirmed in a separate phone call to a different Pipex employee.
>
> > After a couple of months they were continuing to charge me so I again called
> > them. After the customary wait I got through to their accounts
> > department/call centre and they confirmed that my records show I'm entitled
> > to two free months. I pointed out that this should have already happened and
> > so must be actioned immediately, so I should not get a charge for July (due
> > about a week after the phone call).
>
> > Surprise surprise I have been still been charged for July. It now seems
> > perfectly reasonable that they should actually refund me the charge for two
> > months.
>
> > There doesn't seem much point calling them to be strung along for a fourth
> > time, so any idea who I should contact please?
>
> I think trading standards for this.
>
> Graham- Hide quoted text -
>
> - Show quoted text -

wouldn't by any chance be a direct debit problem would it, I had this
problem with them, kept giving correct details kept failing to take
money, bar phone until i paid. Had worked fine until THEIR billing
system changed earlier this year, they ALSO promised £10 credit which
I never saw, gave up and left all together, with sky now, pipex are in
my experienc totally incompetent

"Mr.Phoney"  wrote in message 
news:72d21e53-9eb2-42ef-8d71-dfb0a3d5dfb5@w39g2000prb.googlegroups.com...
On 26 Jul, 22:00, Eeyore 
wrote:
> Confused of Bristol wrote:
> > After some problems with my Pipex broadband earlier this year they 
> > offered
> > me two free months,which was enough for me to decide to stay with them - 
> > at
> > least for the two months! That the two free months would start straight 
> > away
> > was again confirmed in a separate phone call to a different Pipex 
> > employee.

Snipped

What would you expect of Tiscali ?

"Mr.Phoney" wrote:

> pipex are in my experienc totally incompetent

Just like their parent Tiscali.

I left Plusnet because they put me on Tiscali LLU. What a bunch of wnackers.

Graham

Eeyore wrote:
> "Mr.Phoney" wrote:
>
>> pipex are in my experienc totally incompetent
>
> Just like their parent Tiscali.
>
> I left Plusnet because they put me on Tiscali LLU. What a bunch of
> wnackers.
>
> Graham

wnackers!!!.   Wassat Graham?  :)
-- 
Heard melodies are sweet, but those Unheard are sweeter
flyingnun@tiscali.co.uk FN 2°°8 +,  Mungo Brandybuck of Buckland

"Confused of Bristol"  wrote in message 
news:C6SdnSZH8sxO9RbVnZ2dneKdnZydnZ2d@pipex.net...
> Hi.
>
> After some problems with my Pipex broadband earlier this year they offered 
> me two free months,which was enough for me to decide to stay with them - 
> at least for the two months! That the two free months would start straight 
> away was again confirmed in a separate phone call to a different Pipex 
> employee.
>
> After a couple of months they were continuing to charge me so I again 
> called them. After the customary wait I got through to their accounts 
> department/call centre and they confirmed that my records show I'm 
> entitled to two free months. I pointed out that this should have already 
> happened and so must be actioned immediately, so I should not get a charge 
> for July (due about a week after the phone call).
>
> Surprise surprise I have been still been charged for July. It now seems 
> perfectly reasonable that they should actually refund me the charge for 
> two months.
>
> There doesn't seem much point calling them to be strung along for a fourth 
> time, so any idea who I should contact please?
>
> Cheers.
>
>

Well no one in any other company or on a newsgroup has access to your
account at pipex or your bank details.
I can't believe you would ask such a daft question.

"etomd"  wrote in message 
news:yOednTM1z_3yshHVRVnyvgA@bt.com...
>
> "Mr.Phoney"  wrote in message 
> news:72d21e53-9eb2-42ef-8d71-dfb0a3d5dfb5@w39g2000prb.googlegroups.com...
> On 26 Jul, 22:00, Eeyore 
> wrote:
>> Confused of Bristol wrote:
>> > After some problems with my Pipex broadband earlier this year they 
>> > offered
>> > me two free months,which was enough for me to decide to stay with 
>> > them - at
>> > least for the two months! That the two free months would start straight 
>> > away
>> > was again confirmed in a separate phone call to a different Pipex 
>> > employee.
>
> Snipped
>
> What would you expect of Tiscali ?

Say no more, Tiscali have a terrible reputation.  They refuse to acknowledge 
a
problem in order to not be accused of not fixing it!
They couldn't even employ engineers that knew about traffic shaping so they
ended up blocking access to their own news server amongst other things.
This happened when they cut the bandwidth to save money.
They usually fixed problems within 3 days if it was hardware as their
engineers didn't have a clue what to do.  For a whole week they were routing
people via Italy down a restricted bandwidth of dial up speed.
The company is a mess as the engineers must have bluffed their way in to the
job - they are absolutely useless.  Even their forum is censored.  Take a 
look
at all the complaints.

"Eeyore"  wrote in message 
news:488D03E6.73F55515@hotmail.com...
>
>
> "Mr.Phoney" wrote:
>
>> pipex are in my experienc totally incompetent
>
> Just like their parent Tiscali.
>
> I left Plusnet because they put me on Tiscali LLU. What a bunch of 
> wnackers.
>
> Graham
>

Oh dear - I was actually thinking of moving to Plusnet to get away from 
Pipex (Tiscali).

"Eeyore"  wrote in message 
news:488B908A.7FB448D7@hotmail.com...
>
>
> Confused of Bristol wrote:
>
>> After some problems with my Pipex broadband earlier this year they 
>> offered
>> me two free months,which was enough for me to decide to stay with them - 
>> at
>> least for the two months! That the two free months would start straight 
>> away
>> was again confirmed in a separate phone call to a different Pipex 
>> employee.
>>
>> After a couple of months they were continuing to charge me so I again 
>> called
>> them. After the customary wait I got through to their accounts
>> department/call centre and they confirmed that my records show I'm 
>> entitled
>> to two free months. I pointed out that this should have already happened 
>> and
>> so must be actioned immediately, so I should not get a charge for July 
>> (due
>> about a week after the phone call).
>>
>> Surprise surprise I have been still been charged for July. It now seems
>> perfectly reasonable that they should actually refund me the charge for 
>> two
>> months.
>>
>> There doesn't seem much point calling them to be strung along for a 
>> fourth
>> time, so any idea who I should contact please?
>
> I think trading standards for this.
>
> Graham

Thank you Graham.

Does anyone know the details of someone senior at Pipex that I could write 
to? I think threatening them with trading standards would be a good idea.

Unfortunately the Pipex website only allows you to report technical faults 
and I can't see an appropriate email or postal address to use.

Cheers.

Confused of Bristol wrote:
> "Eeyore"  wrote in message
> news:488D03E6.73F55515@hotmail.com...
>>
>>
>> "Mr.Phoney" wrote:
>>
>>> pipex are in my experienc totally incompetent
>>
>> Just like their parent Tiscali.
>>
>> I left Plusnet because they put me on Tiscali LLU. What a bunch of
>> wnackers.
>>
>> Graham
>>
>
> Oh dear - I was actually thinking of moving to Plusnet to get away
> from Pipex (Tiscali).

Its historic information from Graham, quite a few years old.

Plusnet no longer have anything to do with Tiscali.  They are now a BT 
subsiduary, though appear to be run at arms length and not integrated with 
BT's own Broadband offerings.


- Nigel


-- 
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

Confused of Bristol wrote:
> "Eeyore"  wrote in message
> news:488B908A.7FB448D7@hotmail.com...
>>
>>
>> Confused of Bristol wrote:
>>
>>> After some problems with my Pipex broadband earlier this year they
>>> offered
>>> me two free months,which was enough for me to decide to stay with
>>> them - at
>>> least for the two months! That the two free months would start
>>> straight away
>>> was again confirmed in a separate phone call to a different Pipex
>>> employee.
>>>
>>> After a couple of months they were continuing to charge me so I
>>> again called
>>> them. After the customary wait I got through to their accounts
>>> department/call centre and they confirmed that my records show I'm
>>> entitled
>>> to two free months. I pointed out that this should have already
>>> happened and
>>> so must be actioned immediately, so I should not get a charge for
>>> July (due
>>> about a week after the phone call).
>>>
>>> Surprise surprise I have been still been charged for July. It now
>>> seems perfectly reasonable that they should actually refund me the
>>> charge for two
>>> months.
>>>
>>> There doesn't seem much point calling them to be strung along for a
>>> fourth
>>> time, so any idea who I should contact please?
>>
>> I think trading standards for this.
>>
>> Graham
>
> Thank you Graham.
>
> Does anyone know the details of someone senior at Pipex that I could
> write to? I think threatening them with trading standards would be a
> good idea.
> Unfortunately the Pipex website only allows you to report technical
> faults and I can't see an appropriate email or postal address to use.


A long list of addresses provided on
http://www.pipex.co.uk/legal/code-practice.php



-- 
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

The question is: Pipex billing problem - who to contact?
The answer is: Another ISP as a new customer.

-- 
I collect spam + please send it to: givemespam@wibblywobblyteapot.co.uk

"Confused of Bristol"  wrote:

>
>"Eeyore"  wrote in message 
>news:488B908A.7FB448D7@hotmail.com...
>>
>>
>> Confused of Bristol wrote:
>>
>>> After some problems with my Pipex broadband earlier this year they 
>>> offered
>>> me two free months,which was enough for me to decide to stay with them - 
>>> at
>>> least for the two months! That the two free months would start straight 
>>> away
>>> was again confirmed in a separate phone call to a different Pipex 
>>> employee.
>>>
>>> After a couple of months they were continuing to charge me so I again 
>>> called
>>> them. After the customary wait I got through to their accounts
>>> department/call centre and they confirmed that my records show I'm 
>>> entitled
>>> to two free months. I pointed out that this should have already happened 
>>> and
>>> so must be actioned immediately, so I should not get a charge for July 
>>> (due
>>> about a week after the phone call).
>>>
>>> Surprise surprise I have been still been charged for July. It now seems
>>> perfectly reasonable that they should actually refund me the charge for 
>>> two
>>> months.
>>>
>>> There doesn't seem much point calling them to be strung along for a 
>>> fourth
>>> time, so any idea who I should contact please?
>>
>> I think trading standards for this.
>>
>> Graham
>
>Thank you Graham.
>
>Does anyone know the details of someone senior at Pipex that I could write 
>to? I think threatening them with trading standards would be a good idea.
>
>Unfortunately the Pipex website only allows you to report technical faults 
>and I can't see an appropriate email or postal address to use.

Do you pay by DD? Cancel it. Have you got your card on file? Call them
tell them to remove it. Tell Pipex you want to pay by cheque. You are
then in control of payments. Don't pay for two months.

Thereafter you can pay manually by phone, set up a DD, move to another
ISP, contact trading standard, wear frilly knickers etc.





--
S i g n a l @ l i n e o n e . n e t

> Do you pay by DD? Cancel it. Have you got your card on file? Call them
> tell them to remove it. Tell Pipex you want to pay by cheque. You are
> then in control of payments. Don't pay for two months.

Vote with your wallet, that's all these shiddy ISP's understand.
The whole point of long term DD contracts is to lock you
into what is often a poor service for the duration of the contract,
threaten you if you try to leave before the contract expires,
and use a script driven premium rate call centre overseas,
where the script for all problems starts "Reinstall your
operating system."
Go for an ISP that offers monthly contracts, they have to
give a decent service, and have a responsive customer
service team, both for billing and technical. They are
also more likely to get BT to fix faults than some guy in
India.