Hi,

I left Tiscali before Christmas, "under a dark cloud!", this morning, out of
the blue, a letter arrived: "We are writing to confirm that, following your
recent request, your account for Tiscali Broadband has now been cancelled."

Thank goodness for that, only it's *been* cancelled six months now (I've
been with Plusnet since at least Jan/Feb[i]).

"We'd like to thank you for your custom and hope to welcome you back in the
future."

Tiscali, you would have to be the last ISP on the planet before I thought
about coming back anywhere near you!!!

Idiots! :

[i]  Can't recall the exact date I joined Plusnet (sometime Jan/Feb time)
but they have been great!!

On Mon, 14 Jul 2008 21:50:58 +0100, "Zorst" 
wrote:

>I left Tiscali before Christmas, "under a dark cloud!", this morning, out of
>the blue, a letter arrived: "We are writing to confirm that, following your
>recent request, your account for Tiscali Broadband has now been cancelled."
>
>Thank goodness for that, only it's *been* cancelled six months now (I've
>been with Plusnet since at least Jan/Feb[i]).

They've probably just told their billing computer you're no longer a
customer.  Look out for a final bill covering January to present in
the post. :)

I only ever read bad things about Tiscali, however, according to their
website, they were voted "number 1 for customer satisfaction" in a
survey last year.  Perhaps that says more about broadband providers in
general than Tiscali in particular.
-- 
Martin Jay

In uk.telecom.broadband, on Mon, 14 Jul 2008 23:39:30, Martin Jay wrote:

>I only ever read bad things about Tiscali, however, according to their 
>website, they were voted "number 1 for customer satisfaction" in a 
>survey last year.  Perhaps that says more about broadband providers in 
>general than Tiscali in particular.

It's a comment on joe-six-pack, no more, no less. :(

-- 
Jim Crowther

Zorst wrote:

> Hi,
>
> I left Tiscali before Christmas, "under a dark cloud!", this morning, out of
> the blue, a letter arrived: "We are writing to confirm that, following your
> recent request, your account for Tiscali Broadband has now been cancelled."
>
> Thank goodness for that, only it's *been* cancelled six months now (I've
> been with Plusnet since at least Jan/Feb[i]).
>
> "We'd like to thank you for your custom and hope to welcome you back in the
> future."
>
> Tiscali, you would have to be the last ISP on the planet before I thought
> about coming back anywhere near you!!!
>
> Idiots! :
>
> [i]  Can't recall the exact date I joined Plusnet (sometime Jan/Feb time)
> but they have been great!!

Plusnet went through a bad patch during which I left them. They simply couldn't
or wouldn't fix a fault that tokk an BT on-site engineer 15 mins when called out
by Idnet. And guess what ? Plusnet went bad when they teamed up with Tiscali !

They seem to be much better again now they're under the BT umbrella.

Graham

"Martin Jay"  wrote in message 
news:79.1216078769.20080714@spam-free.org.uk...
> On Mon, 14 Jul 2008 21:50:58 +0100, "Zorst" 
> wrote:
>
>>I left Tiscali before Christmas, "under a dark cloud!", this morning, out 
>>of
>>the blue, a letter arrived: "We are writing to confirm that, following 
>>your
>>recent request, your account for Tiscali Broadband has now been 
>>cancelled."
>>
>>Thank goodness for that, only it's *been* cancelled six months now (I've
>>been with Plusnet since at least Jan/Feb[i]).
>
> They've probably just told their billing computer you're no longer a
> customer.  Look out for a final bill covering January to present in
> the post. :)
>
> I only ever read bad things about Tiscali, however, according to their
> website, they were voted "number 1 for customer satisfaction" in a
> survey last year.  Perhaps that says more about broadband providers in
> general than Tiscali in particular.

I used Tiscali for a couple of years, it was OK at first. The last few 
months they went seriously downhill. I had no ADSL for 3 weeks, then they 
totally messed up my house move. In the end, I got a MAC code, gave it to 
the postoffice and got postoffice broadband. It was set up on the day they 
said, and it's worked faster (2mb on tiscali, I'm getting 6mb with 
postoffice) ever since. Very pleased with the Postoffice, and they give you 
a half decent netgear router too.

MIke P

Tiscali are looking for a buyer at the moment which means they are trying to 
maximise user numbers and minimise investment i.e better equipment, support 
etc.


"Zorst"  wrote in message 
news:oKSdnUKRhI6wIebVnZ2dnUVZ8t3inZ2d@posted.plusnet...
> Hi,
>
> I left Tiscali before Christmas, "under a dark cloud!", this morning, out 
> of
> the blue, a letter arrived: "We are writing to confirm that, following 
> your
> recent request, your account for Tiscali Broadband has now been 
> cancelled."
>
> Thank goodness for that, only it's *been* cancelled six months now (I've
> been with Plusnet since at least Jan/Feb[i]).
>
> "We'd like to thank you for your custom and hope to welcome you back in 
> the
> future."
>
> Tiscali, you would have to be the last ISP on the planet before I thought
> about coming back anywhere near you!!!
>
> Idiots! :
>
> [i]  Can't recall the exact date I joined Plusnet (sometime Jan/Feb time)
> but they have been great!!
>
>
>
>
>
>
>
>
>

Jezz B wrote:
> Tiscali are looking for a buyer at the moment which means they are trying to 
> maximise user numbers and minimise investment i.e better equipment, support 
> etc.
> 

Thats probably why they told my friend on  2Mbps fixed service that 'you 
cant get ADSLmax' despite the line checkers reporting a likely 6mpbs 
service...


> 
> "Zorst"  wrote in message 
> news:oKSdnUKRhI6wIebVnZ2dnUVZ8t3inZ2d@posted.plusnet...
>> Hi,
>>
>> I left Tiscali before Christmas, "under a dark cloud!", this morning, out 
>> of
>> the blue, a letter arrived: "We are writing to confirm that, following 
>> your
>> recent request, your account for Tiscali Broadband has now been 
>> cancelled."
>>
>> Thank goodness for that, only it's *been* cancelled six months now (I've
>> been with Plusnet since at least Jan/Feb[i]).
>>
>> "We'd like to thank you for your custom and hope to welcome you back in 
>> the
>> future."
>>
>> Tiscali, you would have to be the last ISP on the planet before I thought
>> about coming back anywhere near you!!!
>>
>> Idiots! :
>>
>> [i]  Can't recall the exact date I joined Plusnet (sometime Jan/Feb time)
>> but they have been great!!
>>
>>
>>
>>
>>
>>
>>
>>
>>
> 
>

Jezz B wrote:

> Tiscali are looking for a buyer at the moment which means they are trying to
> maximise user numbers and minimise investment i.e better equipment, support
> etc.

Just like Plusnet were when they tied up with Tiscali !

Grahama

"Jezz B"  wrote in message 
news:487dc730$1_2@mk-nntp-2.news.uk.tiscali.com...
> Tiscali are looking for a buyer at the moment which means they are trying 
> to maximise user numbers and minimise investment i.e better equipment, 
> support etc.

Pretty much the same situation that Plusnet found themselves in, when 
service went downhill rapidly, until they were bought out by BT.
Thankfully, since then, Plusnet have had money pumped into their service by 
BT and have recovered their position as a very reliable - and competitive - 
provider.

George

Zorst wrote:
> Hi,
> 
> I left Tiscali before Christmas, "under a dark cloud!", this morning, out of
> the blue, a letter arrived: "We are writing to confirm that, following your
> recent request, your account for Tiscali Broadband has now been cancelled."
> 
> Thank goodness for that, only it's *been* cancelled six months now (I've
> been with Plusnet since at least Jan/Feb[i]).
> 
> "We'd like to thank you for your custom and hope to welcome you back in the
> future."
> 
> Tiscali, you would have to be the last ISP on the planet before I thought
> about coming back anywhere near you!!!
> 
> Idiots! :
> 
> [i]  Can't recall the exact date I joined Plusnet (sometime Jan/Feb time)
> but they have been great!!
> 

Same here, left Tiscali, joined plusnet at the same times as you.

I'm VERY happy with plusnet... it just works. And when I rang then for 
assistance on a router setting they got me sorted in 2 minutes - not 
like Tiscali who'll happily keep you on hold for 40 minutes.

Tiscali tried to keep billing me so I complained and the girl helpfully 
deleted my payment details so there was no way they could take any more 
cash. Then they threatened me with legal action for not paying. They are 
dunces... every one of them.

Tom wrote:
> Zorst wrote:
>> Hi,
>>
>> I left Tiscali before Christmas, "under a dark cloud!", this morning, 
>> out of
>> the blue, a letter arrived: "We are writing to confirm that, following 
>> your
>> recent request, your account for Tiscali Broadband has now been 
>> cancelled."
>>
>> Thank goodness for that, only it's *been* cancelled six months now (I've
>> been with Plusnet since at least Jan/Feb[i]).
>>
>> "We'd like to thank you for your custom and hope to welcome you back 
>> in the
>> future."
>>
>> Tiscali, you would have to be the last ISP on the planet before I thought
>> about coming back anywhere near you!!!
>>
>> Idiots! :
>>
>> [i]  Can't recall the exact date I joined Plusnet (sometime Jan/Feb time)
>> but they have been great!!
>>
> 
> Same here, left Tiscali, joined plusnet at the same times as you.
> 
> I'm VERY happy with plusnet... it just works. And when I rang then for 
> assistance on a router setting they got me sorted in 2 minutes - not 
> like Tiscali who'll happily keep you on hold for 40 minutes.
> 
> Tiscali tried to keep billing me so I complained and the girl helpfully 
> deleted my payment details so there was no way they could take any more 
> cash. Then they threatened me with legal action for not paying. They are 
> dunces... every one of them.

It can work teh other way..no names, no pack dril etc, but a case exists 
where a customer talking to tech support at a certain ISP said 'can you 
upgrade my service to increase download allowance '..'er yes it seems I 
can' said the harrassed techie.

The technical screens now report he is on a 10GB/month service: Sadly 
the accounts department have no knowledge of teh upgrade ;-)

In article ,
 "Mike P"  writes:
> "Martin Jay"  wrote in message 
> news:79.1216078769.20080714@spam-free.org.uk...
> > I only ever read bad things about Tiscali, however, according to their
> > website, they were voted "number 1 for customer satisfaction" in a
> > survey last year.  Perhaps that says more about broadband providers in
> > general than Tiscali in particular.
> 
> I used Tiscali for a couple of years, it was OK at first. The last few 
> months they went seriously downhill. I had no ADSL for 3 weeks, then they 
> totally messed up my house move. In the end, I got a MAC code, gave it to 
> the postoffice and got postoffice broadband. It was set up on the day they 
> said, and it's worked faster

This is another data-point towards confirming my theory that `in order to
always look good, you just have to be big'.  You won't even be _asked_ to
fill in a customer-satisfaction survey for Tiscali.  The huge number of
satisfied customers will make them look good, and the unsatisfied customers
upped and left and don't matter.  There'll be another customer along in a
minute.
-- 
SAm.