""user\"@(none)" (none) wrote:

> But unfortunately if you've already used some of the
> initial £10 outside this (and it's really expensive)
> then you won't have enough left to buy the cheapest 1GB
> add on for £10.

I'm in a similar position. I appear to have used up 1p of my £10 somehow,
leaving me with only £9.99 to buy a £10 add-on. I am currently sulking
and inclined to bin the bl@@dy thing. I will no doubt calm down
eventually, because it will be useful occasionally... though I've shelved
the idea of giving it to my mother for broadband access I can pay for
remotely.

Overall I find the PAYG system rather confusing, and the my3 site doesn't
help much with the way your account info is displayed & explained. 

What I *want* to believe is that I can buy a 1Gb top-up and that's it's
valid for 30 days. If I use all that up, I just buy another 1Gb and it's
valid for another 30 days from the time of that second purchase.

In practice I think it's rather less user-friendly than that, and there
are some fairly confusing threads on various forums. No doubt I'll find
out the hard way eventually. :-)

At the end of the day it is a mobile phone product, and mobile phone
companies are famous for having the most complex and deliberately
confusing pricing structures known to mankind. I shouldn't be surprised.

Andrew McP

On Mon, 23 Jun 2008 05:41 +0100 (BST), Andrew MacPherson said:

> ""user\"@(none)" (none) wrote:
>
>> But unfortunately if you've already used some of the
>> initial £10 outside this (and it's really expensive)
>> then you won't have enough left to buy the cheapest 1GB
>> add on for £10.
>
>I'm in a similar position. I appear to have used up 1p of my £10 somehow,
>leaving me with only £9.99 to buy a £10 add-on. I am currently sulking
>and inclined to bin the bl@@dy thing. I will no doubt calm down
>eventually, because it will be useful occasionally... though I've shelved
>the idea of giving it to my mother for broadband access I can pay for
>remotely.

I phoned 3 with my predicament and explained that, due to confusion
about the way to activate my service, I had inadvertently incurred
charges outside of my data allowance. The rep was sympathetic and
agreed to reimburse me the out of data allowances charges as a
goodwill gesture. The credit came through instantaneously and, thanks
to that, I managed to buy the £10 mobile broadband add-on.

Well done 3!