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date: Tue, 17 Jun 2008 08:43:04 +0100,    group: uk.telecom.broadband        back       
OT: Problem accessing server   
Could some of the experts help me out please, as I'm out of my depth.
Realise it's way OT but unsure where to best seek advice. It's a bit
obscure but please bear with me.

Using my Agent newsreader I'm suddenly getting messages "Unable to
find address of server news20.forteinc.com". That's the service I use
occasionally for binary newsgroups, from Forte, called APN. Hadn't
used it for months but last night returned to it, trying (in vain) to
find a couple of recently missed TV programs.

This morning I used Agent to check for any replies to a post I made
yesterday in the newsgroup mozilla.support.firefox. That's when I got
the message "Unable to find address of server news20.forteinc.com". It
seems that group comes from APN, not from my main, free service
news.individual.net (NIN). I also got the same message when I tried to
use the Update Newsgroup List facility in agent to update the APN
list.

I've emailed APN Support for a starter. What else can I do to isolate
and fix the problem please?

-- 
Terry, East Grinstead, UK
date: Tue, 17 Jun 2008 08:43:04 +0100   author:   Terry Pinnell

Re: OT: Problem accessing server   
Conflicting info ...
	C:\TEMP>ping news20.forteinc.com
	Unknown host news20.forteinc.com.
... suggests server is down, while ...
	C:\TEMP>ping forteinc.com

	Pinging forteinc.com [67.32.47.151] with 32 bytes of data:

	Reply from 67.32.47.151: bytes=32 time=280ms TTL=44
	Reply from 67.32.47.151: bytes=32 time=283ms TTL=44
	Reply from 67.32.47.151: bytes=32 time=292ms TTL=44
	Reply from 67.32.47.151: bytes=32 time=308ms TTL=44

	Ping statistics for 67.32.47.151:
	    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
	Approximate round trip times in milli-seconds:
	    Minimum = 280ms, Maximum =  308ms, Average =  290ms
... suggest company is still in business, but ...
	http://tinyurl.com/5taa7f
... standing in for ...
http://www.velocityreviews.com/forums/t478569-is-there-are-problem-with-news20forteinccom-newsgroups.html
... suggests server is up.

On Tue, 17 Jun 2008 08:43:04 +0100, Terry Pinnell
 wrote:
> 
> Using my Agent newsreader I'm suddenly getting messages "Unable to
> find address of server news20.forteinc.com".
date: Tue, 17 Jun 2008 09:17:11 +0100   author:   Java Jive

Re: OT: Problem accessing server   
On Tue, 17 Jun 2008 09:17:11 +0100, Java Jive passed an empty day by
writing:

> Conflicting info ...
> 	C:\TEMP>ping news20.forteinc.com
> 	Unknown host news20.forteinc.com.
> ... suggests server is down, while ...
> 	C:\TEMP>ping forteinc.com
> 
> 	Pinging forteinc.com [67.32.47.151] with 32 bytes of data:
> 
> 	Reply from 67.32.47.151: bytes=32 time=280ms TTL=44 Reply from
> 	67.32.47.151: bytes=32 time=283ms TTL=44 Reply from 67.32.47.151:
> 	bytes=32 time=292ms TTL=44 Reply from 67.32.47.151: bytes=32 
time=308ms
> 	TTL=44
> 
> 	Ping statistics for 67.32.47.151:
> 	    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> 	Approximate round trip times in milli-seconds:
> 	    Minimum = 280ms, Maximum =  308ms, Average =  290ms
> ... suggest company is still in business, but ...
> 	http://tinyurl.com/5taa7f
> ... standing in for ...
> http://www.velocityreviews.com/forums/t478569-is-there-are-problem-with-
news20forteinccom-newsgroups.html
> ... suggests server is up.
> 
> On Tue, 17 Jun 2008 08:43:04 +0100, Terry Pinnell
>  wrote:
>> 
>> Using my Agent newsreader I'm suddenly getting messages "Unable to find
>> address of server news20.forteinc.com".
--------------------------------------------------------------------------
The DNS entries for news20.forteinc.com -v- forteinc.com point to 
different IP's (see the dig results below) - the former seems to be 
pointing at: forte.easynews.com which is replying to ping


; <<>> DiG 9.4.1-P1 <<>> news20.forteinc.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 47865
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;news20.forteinc.com.           IN      A

;; ANSWER SECTION:
news20.forteinc.com.    3600    IN      CNAME   forte.easynews.com.
forte.easynews.com.     300     IN      A       69.16.186.7

;; Query time: 415 msec
;; SERVER: 208.67.222.222#53(208.67.222.222)
;; WHEN: Tue Jun 17 10:20:02 2008
;; MSG SIZE  rcvd: 82

--------------------------------------------------
WHERE AS forteinc.com is an entirely different IP.
--------------------------------------------------

; <<>> DiG 9.4.1-P1 <<>> forteinc.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52603
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;forteinc.com.                  IN      A

;; ANSWER SECTION:
forteinc.com.           3600    IN      A       67.32.47.151

;; Query time: 463 msec
;; SERVER: 208.67.222.222#53(208.67.222.222)
;; WHEN: Tue Jun 17 10:29:01 2008
;; MSG SIZE  rcvd: 46

--------------------------------------
For news20.forteinc.com Ping gives me:
--------------------------------------
root@linbx3:/home/klunk# ping news20.forteinc.com
PING forte.easynews.com (69.16.186.7) 56(84) bytes of data.
64 bytes from forte.easynews.com (69.16.186.7): icmp_seq=1 ttl=56 
time=107 ms
64 bytes from forte.easynews.com (69.16.186.7): icmp_seq=2 ttl=56 
time=106 ms
64 bytes from forte.easynews.com (69.16.186.7): icmp_seq=3 ttl=56 
time=108 ms
64 bytes from forte.easynews.com (69.16.186.7): icmp_seq=4 ttl=56 
time=108 ms
64 bytes from forte.easynews.com (69.16.186.7): icmp_seq=5 ttl=56 
time=107 ms

but as the dig results suggest, it is resolving to: forte.easynews.com
The crux of it is this, try using forte.easynews.com - looks like the 
host may have changed (and possibly the accounts, groups carried etc)
date: 17 Jun 2008 09:33:03 GMT   author:   Klunk

Re: OT: Problem accessing server   
Thanks both. I don't really know what I'm doing, but by a devious
process (I didn't know or had forgotten the 'tracert' method) I found
the 'code' myself. It seems an 'alias' for news20.forteinc.com is
indeed forte.easynews.com. Using
http://www.hscripts.com/tools/HDNT/dns-record.php that in turn
yielded the address 69.16.186.7. So I added that to my Hosts file as
an extra line:
69.16.186.7 news20.forteinc.com

Which seems to have worked!

-- 
Terry, East Grinstead, UK
date: Tue, 17 Jun 2008 10:37:05 +0100   author:   Terry Pinnell

Re: OT: Problem accessing server   
On Tue, 17 Jun 2008 10:37:05 +0100, Terry Pinnell passed an empty day by
writing:

> Thanks both. I don't really know what I'm doing, but by a devious
> process (I didn't know or had forgotten the 'tracert' method) I found
> the 'code' myself. It seems an 'alias' for news20.forteinc.com is indeed
> forte.easynews.com. Using
> http://www.hscripts.com/tools/HDNT/dns-record.php that in turn yielded
> the address 69.16.186.7. So I added that to my Hosts file as an extra
> line:
> 69.16.186.7 news20.forteinc.com
> 
> Which seems to have worked!

Job's a goodun ;-)
date: 17 Jun 2008 11:14:01 GMT   author:   Klunk

Re: OT: Problem accessing server   
Terry Pinnell wrote:
> Could some of the experts help me out please, as I'm out of my depth.
> Realise it's way OT but unsure where to best seek advice. It's a bit
> obscure but please bear with me.
> 
> Using my Agent newsreader I'm suddenly getting messages "Unable to
> find address of server news20.forteinc.com". That's the service I use
> occasionally for binary newsgroups, from Forte, called APN. Hadn't
> used it for months but last night returned to it, trying (in vain) to
> find a couple of recently missed TV programs.
> 
> This morning I used Agent to check for any replies to a post I made
> yesterday in the newsgroup mozilla.support.firefox. That's when I got
> the message "Unable to find address of server news20.forteinc.com". It
> seems that group comes from APN, not from my main, free service
> news.individual.net (NIN). I also got the same message when I tried to
> use the Update Newsgroup List facility in agent to update the APN
> list.
> 
> I've emailed APN Support for a starter. What else can I do to isolate
> and fix the problem please?
> 
It a DNS problem somewhere probably. Usually it will get fixed somewhere 
by someone else.
date: Tue, 17 Jun 2008 16:08:08 +0100   author:   The Natural Philosopher a@b.c

Re: OT: Problem accessing server   
Java Jive wrote:
> Conflicting info ...
> 	C:\TEMP>ping news20.forteinc.com
> 	Unknown host news20.forteinc.com.
> ... suggests server is down, while ...
> 	C:\TEMP>ping forteinc.com
> 
> 	Pinging forteinc.com [67.32.47.151] with 32 bytes of data:
> 
> 	Reply from 67.32.47.151: bytes=32 time=280ms TTL=44
> 	Reply from 67.32.47.151: bytes=32 time=283ms TTL=44
> 	Reply from 67.32.47.151: bytes=32 time=292ms TTL=44
> 	Reply from 67.32.47.151: bytes=32 time=308ms TTL=44
> 
> 	Ping statistics for 67.32.47.151:
> 	    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> 	Approximate round trip times in milli-seconds:
> 	    Minimum = 280ms, Maximum =  308ms, Average =  290ms
> ... suggest company is still in business, but ...
> 	http://tinyurl.com/5taa7f
> ... standing in for ...
> http://www.velocityreviews.com/forums/t478569-is-there-are-problem-with-news20forteinccom-newsgroups.html
> ... suggests server is up.
> 
> On Tue, 17 Jun 2008 08:43:04 +0100, Terry Pinnell
>  wrote:
>> Using my Agent newsreader I'm suddenly getting messages "Unable to
>> find address of server news20.forteinc.com".
$ dig any news20.forteinc.com

; <<>> DiG 9.3.4-P1 <<>> any news20.forteinc.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 50124
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 4

;; QUESTION SECTION:
;news20.forteinc.com.           IN      ANY

;; ANSWER SECTION:
news20.forteinc.com.    3600    IN      CNAME   forte.easynews.com.

;; AUTHORITY SECTION:
forteinc.com.           3600    IN      NS      ns3.mydyndns.org.
forteinc.com.           3600    IN      NS      dns1.sidell.org.
forteinc.com.           3600    IN      NS      ns01.backupdns.com.
forteinc.com.           3600    IN      NS      ns2.mydyndns.org.

;; ADDITIONAL SECTION:
ns3.mydyndns.org.       33256   IN      A       208.78.69.76
dns1.sidell.org.        21600   IN      A       67.32.47.133
ns01.backupdns.com.     172800  IN      A       199.242.242.199
ns2.mydyndns.org.       33256   IN      A       204.13.249.76

;; Query time: 320 msec
;; SERVER: 192.168.0.100#53(192.168.0.100)
;; WHEN: Tue Jun 17 16:07:26 2008
;; MSG SIZE  rcvd: 252

dig any forte.easynews.com

; <<>> DiG 9.3.4-P1 <<>> any forte.easynews.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 44934
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;forte.easynews.com.            IN      ANY

;; ANSWER SECTION:
forte.easynews.com.     21200   IN      NS      geo-ns2.newshosting.com.
forte.easynews.com.     21200   IN      NS      geo-ns1.newshosting.com.

;; AUTHORITY SECTION:
forte.easynews.com.     21200   IN      NS      geo-ns1.newshosting.com.
forte.easynews.com.     21200   IN      NS      geo-ns2.newshosting.com.

;; ADDITIONAL SECTION:
geo-ns1.newshosting.com. 21200  IN      A       69.16.132.9
geo-ns2.newshosting.com. 21200  IN      A       69.16.163.9

;; Query time: 43 msec
;; SERVER: 213.253.16.72#53(213.253.16.72)
;; WHEN: Tue Jun 17 16:09:45 2008
;; MSG SIZE  rcvd: 152



suggests the DNS record exists somewhere, for me, anyway.
date: Tue, 17 Jun 2008 16:10:12 +0100   author:   The Natural Philosopher a@b.c

Re: OT: Problem accessing server   
Klunk wrote:
> On Tue, 17 Jun 2008 10:37:05 +0100, Terry Pinnell passed an empty day by
> writing:
> 
>> Thanks both. I don't really know what I'm doing, but by a devious
>> process (I didn't know or had forgotten the 'tracert' method) I found
>> the 'code' myself. It seems an 'alias' for news20.forteinc.com is indeed
>> forte.easynews.com. Using
>> http://www.hscripts.com/tools/HDNT/dns-record.php that in turn yielded
>> the address 69.16.186.7. So I added that to my Hosts file as an extra
>> line:
>> 69.16.186.7 news20.forteinc.com
>>
>> Which seems to have worked!
> 
> Job's a goodun ;-)

Until they move servers again, in which case it will break horribly.


It would have been better to let it all sort itself out.
date: Tue, 17 Jun 2008 16:11:20 +0100   author:   The Natural Philosopher a@b.c

Re: OT: Problem accessing server   
On Tue, 17 Jun 2008 08:43:04 +0100, Terry Pinnell
 wrote:

>Could some of the experts help me out please, as I'm out of my depth.
>Realise it's way OT but unsure where to best seek advice. It's a bit
>obscure but please bear with me.
>
>Using my Agent newsreader I'm suddenly getting messages "Unable to
>find address of server news20.forteinc.com". That's the service I use
>occasionally for binary newsgroups, from Forte, called APN. Hadn't
>used it for months but last night returned to it, trying (in vain) to
>find a couple of recently missed TV programs.
>
>This morning I used Agent to check for any replies to a post I made
>yesterday in the newsgroup mozilla.support.firefox. That's when I got
>the message "Unable to find address of server news20.forteinc.com". It
>seems that group comes from APN, not from my main, free service
>news.individual.net (NIN). I also got the same message when I tried to
>use the Update Newsgroup List facility in agent to update the APN
>list.
>
>I've emailed APN Support for a starter. What else can I do to isolate
>and fix the problem please?

I've got the same problem here  today. Couldn't even Ping
news20.forteinc.com. Raised a ticket with Forteinc and received very
prompt reply saying there was a DNS issue which they were trying to
resolve but in the meantime to use the IP address 69.16.186.7
directly. This has resolved the problem for the moment.

Now, my question is where is this 'ere DNS entry missing from? Is it a
problem at my ISP? I get very lost with this technical internet stuff!
Please reply to group - email address is not monitored
Ian
date: Tue, 17 Jun 2008 17:08:50 +0100   author:   Ian

Re: OT: Problem accessing server   
Ian  wrote:

>On Tue, 17 Jun 2008 08:43:04 +0100, Terry Pinnell
> wrote:
>
>>Could some of the experts help me out please, as I'm out of my depth.
>>Realise it's way OT but unsure where to best seek advice. It's a bit
>>obscure but please bear with me.
>>
>>Using my Agent newsreader I'm suddenly getting messages "Unable to
>>find address of server news20.forteinc.com". That's the service I use
>>occasionally for binary newsgroups, from Forte, called APN. Hadn't
>>used it for months but last night returned to it, trying (in vain) to
>>find a couple of recently missed TV programs.
>>
>>This morning I used Agent to check for any replies to a post I made
>>yesterday in the newsgroup mozilla.support.firefox. That's when I got
>>the message "Unable to find address of server news20.forteinc.com". It
>>seems that group comes from APN, not from my main, free service
>>news.individual.net (NIN). I also got the same message when I tried to
>>use the Update Newsgroup List facility in agent to update the APN
>>list.
>>
>>I've emailed APN Support for a starter. What else can I do to isolate
>>and fix the problem please?
>
>I've got the same problem here  today. Couldn't even Ping
>news20.forteinc.com. Raised a ticket with Forteinc and received very
>prompt reply saying there was a DNS issue which they were trying to
>resolve but in the meantime to use the IP address 69.16.186.7
>directly. This has resolved the problem for the moment.
>
>Now, my question is where is this 'ere DNS entry missing from? Is it a
>problem at my ISP? I get very lost with this technical internet stuff!
>Please reply to group - email address is not monitored
>Ian

It's largely a black art to me too. As you probably saw I fixed it
with an additional line in my Hosts file, which I think is roughly
equivalent to changing it directly in Agent's server settings.

The recent reply I had to my email said "There was a core router
problem at a major backbone in your area. We have worked with the
provider and the access should be restored at this time. You should be
able to connect normally again." Which happily indeed I can.

Elsewhere I was pointed to the tool nslookup. Example:
"To use nslookup on Windows to find the IP address for www.bbc.co.uk:
From a "Command Prompt", enter the following:
    C:\> nslookup www.bbc.co.uk <hit enter key>
Server:  cache-1.ns.demon.net
    Address:  158.152.1.58

    Non-authoritative answer:
    Name:    www.bbc.net.uk
    Address:  212.58.253.67
    Aliases:  www.bbc.co.uk
Which shows that the IP address for the BEEB's web site is
212.58.253.67"

However, I tried that just now with news20.forteinc.com and got this
obscure result,:
*** Can't find server name for address 192.168.1.1: Non-existent
domain
*** Default servers are not available
Server:  UnKnown
Address:  192.168.1.1

Non-authoritative answer:
Non-authoritative answer:
Name:    news20.forteinc.com

-- 
Terry, East Grinstead, UK
date: Tue, 17 Jun 2008 19:55:59 +0100   author:   Terry Pinnell

Re: OT: Problem accessing server   
Ian wrote:
> On Tue, 17 Jun 2008 08:43:04 +0100, Terry Pinnell
>  wrote:
> 
>> Could some of the experts help me out please, as I'm out of my depth.
>> Realise it's way OT but unsure where to best seek advice. It's a bit
>> obscure but please bear with me.
>>
>> Using my Agent newsreader I'm suddenly getting messages "Unable to
>> find address of server news20.forteinc.com". That's the service I use
>> occasionally for binary newsgroups, from Forte, called APN. Hadn't
>> used it for months but last night returned to it, trying (in vain) to
>> find a couple of recently missed TV programs.
>>
>> This morning I used Agent to check for any replies to a post I made
>> yesterday in the newsgroup mozilla.support.firefox. That's when I got
>> the message "Unable to find address of server news20.forteinc.com". It
>> seems that group comes from APN, not from my main, free service
>> news.individual.net (NIN). I also got the same message when I tried to
>> use the Update Newsgroup List facility in agent to update the APN
>> list.
>>
>> I've emailed APN Support for a starter. What else can I do to isolate
>> and fix the problem please?
> 
> I've got the same problem here  today. Couldn't even Ping
> news20.forteinc.com. Raised a ticket with Forteinc and received very
> prompt reply saying there was a DNS issue which they were trying to
> resolve but in the meantime to use the IP address 69.16.186.7
> directly. This has resolved the problem for the moment.
> 
> Now, my question is where is this 'ere DNS entry missing from? Is it a
> problem at my ISP? I get very lost with this technical internet stuff!
> Please reply to group - email address is not monitored
> Ian
OK. it works like this.

There are about 10 or so 'root' DNS servers on the net. Those hold the 
main records like where to look for  .com or a .uk. They are absolutely 
cast in stome in that ther IP addreses never ever vary.

A nomral biggish name server will know where they are. It will also 
possibly be a master for its own domains.

The DNS query system is hirerachica: your PC 'knows' a local name sever. 
It aks it where si xyz.abc.co.uk?

If that name server has that record cached, it will return the answer. 
If it does not, or the record it ha is timed out, it will go to 
abc.co.uk's name server and get a fresh one. If however its cached of 
that nameservers address has expired, it will go the main .co.uk name 
server, and if that has expired to the .uk one, and if that has expired 
to the main rootservers, get a fresh record and walk back down the chain 
getting fresh records a it goes and so on.

This multi-level cached hierarchy means that the main root nameservers 
dont get blasted too much.

However it does men that an any given time various ages of cahed entry 
exist for domains and subdomains.

So when you 'move' a server, until ALL those records expire, some of 
them may point to he wrong place. Or nowhere at all. Or not be found 
..i.e. expired but not replaced yet. Now what you SHOULD do - and we 
used to do regularly is two things.

First of all, a week before changover, we would drop the time to live in 
the records. That would mean every server that was correctly configured 
(lots are not) would keep refreshing in - say - an hourly basis.

Then when we chaned teh record after te server was up on its new 
address, we would get a fatsr ripple down teh hierachy as teh new record 
with normal TTL was propagated.

However there was always some bloody DNS server out there that wouldn't 
pick up the changes..a lot of the ISPs override caching TTL's to prevent 
excessive lookups. And many PC's cache DNS tables as well on a fairly 
arbitrary basis. As do routers and the like.

So the first thing to do is to reboot all your local kit and try things 
out: If that doesn;'t work try configuring to use someone elses DNS.

I got so fed up with all this that I run my own DNS server..it bypasses 
all the ISP's caches and talks direct to the root servers and keeps its 
own cache. And allows me to fake local (within my network) addresses for 
the PCS that want to talk to the web servers I run here. My router is 
not smart enough to route to its own external IP address and back inside 
for web access.
date: Tue, 17 Jun 2008 21:58:45 +0100   author:   The Natural Philosopher a@b.c

Re: OT: Problem accessing server   
On Tue, 17 Jun 2008 16:08:50 UTC, Ian  wrote:

> Now, my question is where is this 'ere DNS entry missing from? Is it a
> problem at my ISP? I get very lost with this technical internet stuff!
> Please reply to group - email address is not monitored

 
http://www.cs.kent.ac.uk/teaching/07/modules/CO/3/24/material/lecture-no
tes.html

Select fri-20.pdf and go to pages 4 and 5.

You will then realise it's not your fault!

-- 
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org
date: 17 Jun 2008 21:18:49 GMT   author:   Bob Eager

Re: OT: Problem accessing server   
On Tue, 17 Jun 2008 21:18:49 +0000, Bob Eager passed an empty day by
writing:

> On Tue, 17 Jun 2008 16:08:50 UTC, Ian  wrote:
> 
>> Now, my question is where is this 'ere DNS entry missing from? Is it a
>> problem at my ISP? I get very lost with this technical internet stuff!
>> Please reply to group - email address is not monitored
> 
> 
> http://www.cs.kent.ac.uk/teaching/07/modules/CO/3/24/material/lecture-no
> tes.html
> 
> Select fri-20.pdf and go to pages 4 and 5.
> 
> You will then realise it's not your fault!

Nice link - thanks for that 'Bob Eager'.
date: 18 Jun 2008 05:12:08 GMT   author:   Klunk

Re: OT: Problem accessing server   
On Tue, 17 Jun 2008 19:55:59 +0100, Terry Pinnell passed an empty day by
writing:

> Ian  wrote:
> 
>>On Tue, 17 Jun 2008 08:43:04 +0100, Terry Pinnell
>> wrote:
>>
>>>Could some of the experts help me out please, as I'm out of my depth.
>>>Realise it's way OT but unsure where to best seek advice. It's a bit
>>>obscure but please bear with me.
>>>
>>>Using my Agent newsreader I'm suddenly getting messages "Unable to find
>>>address of server news20.forteinc.com". That's the service I use
>>>occasionally for binary newsgroups, from Forte, called APN. Hadn't used
>>>it for months but last night returned to it, trying (in vain) to find a
>>>couple of recently missed TV programs.
>>>
>>>This morning I used Agent to check for any replies to a post I made
>>>yesterday in the newsgroup mozilla.support.firefox. That's when I got
>>>the message "Unable to find address of server news20.forteinc.com". It
>>>seems that group comes from APN, not from my main, free service
>>>news.individual.net (NIN). I also got the same message when I tried to
>>>use the Update Newsgroup List facility in agent to update the APN list.
>>>
>>>I've emailed APN Support for a starter. What else can I do to isolate
>>>and fix the problem please?
>>
>>I've got the same problem here  today. Couldn't even Ping
>>news20.forteinc.com. Raised a ticket with Forteinc and received very
>>prompt reply saying there was a DNS issue which they were trying to
>>resolve but in the meantime to use the IP address 69.16.186.7 directly.
>>This has resolved the problem for the moment.
>>
>>Now, my question is where is this 'ere DNS entry missing from? Is it a
>>problem at my ISP? I get very lost with this technical internet stuff!
>>Please reply to group - email address is not monitored Ian
> 
> It's largely a black art to me too. As you probably saw I fixed it with
> an additional line in my Hosts file, which I think is roughly equivalent
> to changing it directly in Agent's server settings.
> 
> The recent reply I had to my email said "There was a core router problem
> at a major backbone in your area. We have worked with the provider and
> the access should be restored at this time. You should be able to
> connect normally again." Which happily indeed I can.
> 
> Elsewhere I was pointed to the tool nslookup. Example: "To use nslookup
> on Windows to find the IP address for www.bbc.co.uk: From a "Command
> Prompt", enter the following:
>     C:\> nslookup www.bbc.co.uk <hit enter key>
> Server:  cache-1.ns.demon.net
>     Address:  158.152.1.58
> 
>     Non-authoritative answer:
>     Name:    www.bbc.net.uk
>     Address:  212.58.253.67
>     Aliases:  www.bbc.co.uk
> Which shows that the IP address for the BEEB's web site is
> 212.58.253.67"
> 
> However, I tried that just now with news20.forteinc.com and got this
> obscure result,:
> *** Can't find server name for address 192.168.1.1: Non-existent domain
> *** Default servers are not available Server:  UnKnown
> Address:  192.168.1.1
> 
> Non-authoritative answer:
> Non-authoritative answer:
> Name:    news20.forteinc.com

Just in passing, is your ISP pipex -aka- Tiscali? I'm just wondering if 
it is an issue with their DNS servers. It may be worth trying 'opendns'.
date: 18 Jun 2008 05:15:36 GMT   author:   Klunk

Re: OT: Problem accessing server   
On Wed, 18 Jun 2008 05:12:08 UTC, Klunk  
wrote:

> On Tue, 17 Jun 2008 21:18:49 +0000, Bob Eager passed an empty day by
> writing:
> 
> > On Tue, 17 Jun 2008 16:08:50 UTC, Ian  wrote:
> > 
> >> Now, my question is where is this 'ere DNS entry missing from? Is it a
> >> problem at my ISP? I get very lost with this technical internet stuff!
> >> Please reply to group - email address is not monitored
> > 
> > 
> > http://www.cs.kent.ac.uk/teaching/07/modules/CO/3/24/material/lecture-no
> > tes.html
> > 
> > Select fri-20.pdf and go to pages 4 and 5.
> > 
> > You will then realise it's not your fault!
> 
> Nice link - thanks for that 'Bob Eager'.

Why the quotes round my name? Just wondering..
-- 
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org
date: 18 Jun 2008 06:27:57 GMT   author:   Bob Eager

Re: OT: Problem accessing server   
On Wed, 18 Jun 2008 06:27:57 +0000, Bob Eager passed an empty day by
writing:

> On Wed, 18 Jun 2008 05:12:08 UTC, Klunk 
> wrote:
> 
>> On Tue, 17 Jun 2008 21:18:49 +0000, Bob Eager passed an empty day by
>> writing:
>> 
>> > On Tue, 17 Jun 2008 16:08:50 UTC, Ian  wrote:
>> > 
>> >> Now, my question is where is this 'ere DNS entry missing from? Is it
>> >> a problem at my ISP? I get very lost with this technical internet
>> >> stuff! Please reply to group - email address is not monitored
>> > 
>> > 
>> > http://www.cs.kent.ac.uk/teaching/07/modules/CO/3/24/material/
lecture-no
>> > tes.html
>> > 
>> > Select fri-20.pdf and go to pages 4 and 5.
>> > 
>> > You will then realise it's not your fault!
>> 
>> Nice link - thanks for that 'Bob Eager'.
> 
> Why the quotes round my name? Just wondering..

To make it stand out - no offence meant ;-)

-- 
begin  outlook_express_repair_patch.exe
date: 18 Jun 2008 06:45:30 GMT   author:   Klunk

Re: OT: Problem accessing server   
On Wed, 18 Jun 2008 06:45:30 UTC, Klunk  
wrote:

> On Wed, 18 Jun 2008 06:27:57 +0000, Bob Eager passed an empty day by
> writing:
> 
> > On Wed, 18 Jun 2008 05:12:08 UTC, Klunk 
> > wrote:
> > 
> >> On Tue, 17 Jun 2008 21:18:49 +0000, Bob Eager passed an empty day by
> >> writing:
> >> 
> >> > On Tue, 17 Jun 2008 16:08:50 UTC, Ian  wrote:
> >> > 
> >> >> Now, my question is where is this 'ere DNS entry missing from? Is it
> >> >> a problem at my ISP? I get very lost with this technical internet
> >> >> stuff! Please reply to group - email address is not monitored
> >> > 
> >> > 
> >> > http://www.cs.kent.ac.uk/teaching/07/modules/CO/3/24/material/
> lecture-no
> >> > tes.html
> >> > 
> >> > Select fri-20.pdf and go to pages 4 and 5.
> >> > 
> >> > You will then realise it's not your fault!
> >> 
> >> Nice link - thanks for that 'Bob Eager'.
> > 
> > Why the quotes round my name? Just wondering..
> 
> To make it stand out - no offence meant ;-)

OK...just wondered if you thiught it was a 'pen name'! 

-- 
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org
date: 18 Jun 2008 07:07:01 GMT   author:   Bob Eager

Re: OT: Problem accessing server   
Klunk  wrote:

>On Tue, 17 Jun 2008 19:55:59 +0100, Terry Pinnell passed an empty day by
>writing:
>
>> Ian  wrote:
>> 
>>>On Tue, 17 Jun 2008 08:43:04 +0100, Terry Pinnell
>>> wrote:
>>>
>>>>Could some of the experts help me out please, as I'm out of my depth.
>>>>Realise it's way OT but unsure where to best seek advice. It's a bit
>>>>obscure but please bear with me.
>>>>
>>>>Using my Agent newsreader I'm suddenly getting messages "Unable to find
>>>>address of server news20.forteinc.com". That's the service I use
>>>>occasionally for binary newsgroups, from Forte, called APN. Hadn't used
>>>>it for months but last night returned to it, trying (in vain) to find a
>>>>couple of recently missed TV programs.
>>>>
>>>>This morning I used Agent to check for any replies to a post I made
>>>>yesterday in the newsgroup mozilla.support.firefox. That's when I got
>>>>the message "Unable to find address of server news20.forteinc.com". It
>>>>seems that group comes from APN, not from my main, free service
>>>>news.individual.net (NIN). I also got the same message when I tried to
>>>>use the Update Newsgroup List facility in agent to update the APN list.
>>>>
>>>>I've emailed APN Support for a starter. What else can I do to isolate
>>>>and fix the problem please?
>>>
>>>I've got the same problem here  today. Couldn't even Ping
>>>news20.forteinc.com. Raised a ticket with Forteinc and received very
>>>prompt reply saying there was a DNS issue which they were trying to
>>>resolve but in the meantime to use the IP address 69.16.186.7 directly.
>>>This has resolved the problem for the moment.
>>>
>>>Now, my question is where is this 'ere DNS entry missing from? Is it a
>>>problem at my ISP? I get very lost with this technical internet stuff!
>>>Please reply to group - email address is not monitored Ian
>> 
>> It's largely a black art to me too. As you probably saw I fixed it with
>> an additional line in my Hosts file, which I think is roughly equivalent
>> to changing it directly in Agent's server settings.
>> 
>> The recent reply I had to my email said "There was a core router problem
>> at a major backbone in your area. We have worked with the provider and
>> the access should be restored at this time. You should be able to
>> connect normally again." Which happily indeed I can.
>> 
>> Elsewhere I was pointed to the tool nslookup. Example: "To use nslookup
>> on Windows to find the IP address for www.bbc.co.uk: From a "Command
>> Prompt", enter the following:
>>     C:\> nslookup www.bbc.co.uk <hit enter key>
>> Server:  cache-1.ns.demon.net
>>     Address:  158.152.1.58
>> 
>>     Non-authoritative answer:
>>     Name:    www.bbc.net.uk
>>     Address:  212.58.253.67
>>     Aliases:  www.bbc.co.uk
>> Which shows that the IP address for the BEEB's web site is
>> 212.58.253.67"
>> 
>> However, I tried that just now with news20.forteinc.com and got this
>> obscure result,:
>> *** Can't find server name for address 192.168.1.1: Non-existent domain
>> *** Default servers are not available Server:  UnKnown
>> Address:  192.168.1.1
>> 
>> Non-authoritative answer:
>> Non-authoritative answer:
>> Name:    news20.forteinc.com
>
>Just in passing, is your ISP pipex -aka- Tiscali? I'm just wondering if 
>it is an issue with their DNS servers. It may be worth trying 'opendns'.

No, my main ISP is BT Broadband. I do still have a Pipex/Tiscali
'account', 16 years old, and still use that email address and some
free webspace. And my outgoing email uses 'SMTP' - although I've never
really understood what exactly that is! That Pipex complication is one
of the main reasons I'm never sure what the heck is going on when
there's a problem ;-(

-- 
Terry, East Grinstead, UK
date: Wed, 18 Jun 2008 08:33:47 +0100   author:   Terry Pinnell

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