In message , Kráftéé 
<kraftee@b&e-cottee.me.uk> writes
>Not like what happened near here then, some dastard broke in & somehow
>nicked a load of copper from a substation, causing brownouts & power
>cuts to the immediate area.  A week later they're still working on
>putting it right.
Meh, close to here they nicked a load of copper and managed to cut off 
half a town's telephones, took BT over a week to restore it all.
>
>1 question, how on earth (no pun intended) did they steal it in the
>first place without 'browning out' themselves (pun intended)?
>
>
They quite often don't manage that. Darwinian selection at its finest 
IMHO.
-- 
Clint Sharp

Someone just telling me about their Talk-Talk line going faulty.  They
would not do anything until she got an engineer to confirm the line was
dead, which cost her £90.  She was without a telephone for 8 days, until
BT fixed the fault in the street cabinet.

What are their terms and conditions?  I presume she can reclaim the £90
from Talk-Talk and her time investigating / reporting the fault.  

Glad that I do not use this company!

"NOSPAM" <nospam@invalid.invalid> wrote in message
news:31303030303731354A3A03AE41@invalid.invalid...
> Someone just telling me about their Talk-Talk line going faulty.  They
> would not do anything until she got an engineer to confirm the line was
> dead, which cost her £90.  She was without a telephone for 8 days, until
> BT fixed the fault in the street cabinet.

If she pays line rental to them, and the fault is outside the house, then
it's their responsibility surely. That's what you pay line rental for.

I had a fault *inside* the house and TalkTalk sent an engineer to fix it for
free.

--
Andy

"Andy Pandy" <spam8times@wonderful.spam.invalid> wrote in message
news:79ubpcF1shnpeU1@mid.individual.net...
>
> "NOSPAM" <nospam@invalid.invalid> wrote in message
> news:31303030303731354A3A03AE41@invalid.invalid...
> > Someone just telling me about their Talk-Talk line going faulty.  They
> > would not do anything until she got an engineer to confirm the line was
> > dead, which cost her £90.  She was without a telephone for 8 days, until
> > BT fixed the fault in the street cabinet.
>
> If she pays line rental to them, and the fault is outside the house, then
> it's their responsibility surely. That's what you pay line rental for.
>
> I had a fault *inside* the house and TalkTalk sent an engineer to fix it
for
> free.

The T&C's are here, see 2.9 onwards. Looks like she should get compensation:

http://media.talktalk.co.uk//sites/TalkTalk/Static/Information/Legal/Product-Terms/Product-Terms.pdf

--
Andy

The message 
from "Andy Pandy" <spam8times@wonderful.spam.invalid> contains these words:


> "Andy Pandy" <spam8times@wonderful.spam.invalid> wrote in message
> news:79ubpcF1shnpeU1@mid.individual.net...
> >
> > "NOSPAM" <nospam@invalid.invalid> wrote in message
> > news:31303030303731354A3A03AE41@invalid.invalid...
> > > Someone just telling me about their Talk-Talk line going faulty.  They
> > > would not do anything until she got an engineer to confirm the line was
> > > dead, which cost her £90.  She was without a telephone for 8 days, until
> > > BT fixed the fault in the street cabinet.
> >
> > If she pays line rental to them, and the fault is outside the house, then
> > it's their responsibility surely. That's what you pay line rental for.
> >
> > I had a fault *inside* the house and TalkTalk sent an engineer to fix it
> for
> > free.

> The T&C's are here, see 2.9 onwards. Looks like she should get compensation:

> http://media.talktalk.co.uk//sites/TalkTalk/Static/Information/Legal/Product-Terms/Product-Terms.pdf

> --
> Andy



Thanks, I have passed on to them.

"NOSPAM" <nospam@invalid.invalid> wrote in message 
news:31303030303731354A3A03AE41@invalid.invalid...
> Someone just telling me about their Talk-Talk line going faulty.  They
> would not do anything until she got an engineer to confirm the line was
> dead, which cost her £90.  She was without a telephone for 8 days, until
> BT fixed the fault in the street cabinet.
>
> What are their terms and conditions?  I presume she can reclaim the £90
> from Talk-Talk and her time investigating / reporting the fault.
>
> Glad that I do not use this company!

I'm assuming that the Talk Talk customer service person referred your friend 
to BT for the fault report.
This was the big mistake.
Talk Talk is a telephone service operator and is obliged to sort out faults 
if customers report them.
If it's a line fault, Talk Talk should report it to Openreach and get it 
fixed.
They should NOT tell their customers to go directly to BT, as the customer 
doesn't have a contract with BT.

George