Been having some problems with the voicemail in our office; the auto
attendant is activated and a message is set but when our clients ring
the voicemail engages without playing the greeting message. Any ideas
on fixes would be most appreciated.

andrewduncan@invernesscab.casonline.org.uk wrote on 22/09/2008 :
> Been having some problems with the voicemail in our office; the auto
> attendant is activated and a message is set but when our clients ring
> the voicemail engages without playing the greeting message. Any ideas
> on fixes would be most appreciated.

Are you using ISDN on analogue lines?

Are you sure you've recorded the correct message?

andrewduncan@invernesscab.casonline.org.uk wrote:
> Been having some problems with the voicemail in our office; the auto
> attendant is activated and a message is set but when our clients ring
> the voicemail engages without playing the greeting message. Any ideas
> on fixes would be most appreciated.

Is it set up to use a system mailbox?  This may need a 
different recording procedure.

On Sep 22, 5:42 pm, Jim  wrote:
> andrewdun...@invernesscab.casonline.org.uk wrote:
> > Been having some problems with the voicemail in our office; the auto
> > attendant is activated and a message is set but when our clients ring
> > the voicemail engages without playing the greeting message. Any ideas
> > on fixes would be most appreciated.
>
> Is it set up to use a system mailbox?  This may need a
> different recording procedure.

The system has been in place for at least a year with no problems
until recently, using the keypad options we know the message is set as
the greeting message but incoming calls only receive a double beep
before the voicemail begins to record. My knowledge of the system is
pretty limited, I hadn't joined the company when the phones were
installed.

andrewduncan@invernesscab.casonline.org.uk used his keyboard to write :
> On Sep 22, 5:42 pm, Jim  wrote:
>> andrewdun...@invernesscab.casonline.org.uk wrote:
>>> Been having some problems with the voicemail in our office; the auto
>>> attendant is activated and a message is set but when our clients ring
>>> the voicemail engages without playing the greeting message. Any ideas
>>> on fixes would be most appreciated.
>> 
>> Is it set up to use a system mailbox?  This may need a
>> different recording procedure.
>
> The system has been in place for at least a year with no problems
> until recently, using the keypad options we know the message is set as
> the greeting message but incoming calls only receive a double beep
> before the voicemail begins to record. My knowledge of the system is
> pretty limited, I hadn't joined the company when the phones were
> installed.

Do you have the programming tool that would allow you to email the 
config to me to have a look at?

Have you tried a power-cycle?

On Sep 23, 12:48 pm, Jono <notha...@blueyonder.invalid> wrote:
> andrewdun...@invernesscab.casonline.org.uk used his keyboard to write :
>
>
>
>
>
> > On Sep 22, 5:42 pm, Jim  wrote:
> >> andrewdun...@invernesscab.casonline.org.uk wrote:
> >>> Been having some problems with the voicemail in our office; the auto
> >>> attendant is activated and a message is set but when our clients ring
> >>> the voicemail engages without playing the greeting message. Any ideas
> >>> on fixes would be most appreciated.
>
> >> Is it set up to use a system mailbox?  This may need a
> >> different recording procedure.
>
> > The system has been in place for at least a year with no problems
> > until recently, using the keypad options we know the message is set as
> > the greeting message but incoming calls only receive a double beep
> > before the voicemail begins to record. My knowledge of the system is
> > pretty limited, I hadn't joined the company when the phones were
> > installed.
>
> Do you have the programming tool that would allow you to email the
> config to me to have a look at?
>
> Have you tried a power-cycle?- Hide quoted text -
>
> - Show quoted text -

We don't have the programming tool at our office as it is managed by
an outside agency who maintain that it hasn't been altered and the
fault is at our end. I haven't tried a power cycle, I'm actually the
office IT support so the phone system is mostly a mystery to me.

andrewduncan@invernesscab.casonline.org.uk laid this down on his screen 
:
> On Sep 23, 12:48 pm, Jono <notha...@blueyonder.invalid> wrote:
>> andrewdun...@invernesscab.casonline.org.uk used his keyboard to write :
>> 
>> 
>> 
>> 
>> 
>>> On Sep 22, 5:42 pm, Jim  wrote:
>>>> andrewdun...@invernesscab.casonline.org.uk wrote:
>>>>> Been having some problems with the voicemail in our office; the auto
>>>>> attendant is activated and a message is set but when our clients ring
>>>>> the voicemail engages without playing the greeting message. Any ideas
>>>>> on fixes would be most appreciated.
>>>> Is it set up to use a system mailbox?  This may need a
>>>> different recording procedure.
>> 
>>> The system has been in place for at least a year with no problems
>>> until recently, using the keypad options we know the message is set as
>>> the greeting message but incoming calls only receive a double beep
>>> before the voicemail begins to record. My knowledge of the system is
>>> pretty limited, I hadn't joined the company when the phones were
>>> installed.
>> 
>> Do you have the programming tool that would allow you to email the
>> config to me to have a look at?
>> 
>> Have you tried a power-cycle?- Hide quoted text -
>> 
>> - Show quoted text -
>
> We don't have the programming tool at our office as it is managed by
> an outside agency who maintain that it hasn't been altered and the
> fault is at our end. I haven't tried a power cycle, I'm actually the
> office IT support so the phone system is mostly a mystery to me.

If the're "maintaining" it for you, you could really do with insisting 
the identify the failing.

Which message "location" have you recorded your greeting in? Once 
you've recorded it, can you successfully listen back to it?

On Sep 23, 6:28 pm, Jono <notha...@blueyonder.invalid> wrote:
> andrewdun...@invernesscab.casonline.org.uk laid this down on his screen
> :
>
>
>
>
>
> > On Sep 23, 12:48 pm, Jono <notha...@blueyonder.invalid> wrote:
> >> andrewdun...@invernesscab.casonline.org.uk used his keyboard to write > >>> On Sep 22, 5:42 pm, Jim  wrote:
> >>>> andrewdun...@invernesscab.casonline.org.uk wrote:
> >>>>> Been having some problems with the voicemail in our office; the auto
> >>>>> attendant is activated and a message is set but when our clients ring
> >>>>> the voicemail engages without playing the greeting message. Any ideas
> >>>>> on fixes would be most appreciated.
> >>>> Is it set up to use a system mailbox?  This may need a
> >>>> different recording procedure.
>
> >>> The system has been in place for at least a year with no problems
> >>> until recently, using the keypad options we know the message is set as
> >>> the greeting message but incoming calls only receive a double beep
> >>> before the voicemail begins to record. My knowledge of the system is
> >>> pretty limited, I hadn't joined the company when the phones were
> >>> installed.
>
> >> Do you have the programming tool that would allow you to email the
> >> config to me to have a look at?
>
> >> Have you tried a power-cycle?- Hide quoted text -
>
> >> - Show quoted text -
>
> > We don't have the programming tool at our office as it is managed by
> > an outside agency who maintain that it hasn't been altered and the
> > fault is at our end. I haven't tried a power cycle, I'm actually the
> > office IT support so the phone system is mostly a mystery to me.
>
> If the're "maintaining" it for you, you could really do with insisting
> the identify the failing.
>
> Which message "location" have you recorded your greeting in? Once
> you've recorded it, can you successfully listen back to it?- Hide quoted text -
>
> - Show quoted text -

I've been discussing the situation with them but they haven't come up
with anything yet. I'm hoping to avoid a big callout fee from them.

The message is recorded in the voicemail greeting location and we can
listen to it by pressing 7 in the voicemail menu.

> I've been discussing the situation with them but they haven't come up
> with anything yet. I'm hoping to avoid a big callout fee from them.

It's situations like yours that eventually prompted us to ditch the old 
PABX along with its support contract and move to VoIP. Still too early 
to tell if that was the right move or not.

You could probably re-equip a small bureau for the price of the call out.

andrewduncan@invernesscab.casonline.org.uk wrote:
> On Sep 23, 6:28 pm, Jono <notha...@blueyonder.invalid> wrote:
>> andrewdun...@invernesscab.casonline.org.uk laid this down on his screen
>> :
>>
>>
>>
>>
>>
>>> On Sep 23, 12:48 pm, Jono <notha...@blueyonder.invalid> wrote:
>>>> andrewdun...@invernesscab.casonline.org.uk used his keyboard to write :
>>>>> On Sep 22, 5:42 pm, Jim  wrote:
>>>>>> andrewdun...@invernesscab.casonline.org.uk wrote:
>>>>>>> Been having some problems with the voicemail in our office; the auto
>>>>>>> attendant is activated and a message is set but when our clients ring
>>>>>>> the voicemail engages without playing the greeting message. Any ideas
>>>>>>> on fixes would be most appreciated.
>>>>>> Is it set up to use a system mailbox?  This may need a
>>>>>> different recording procedure.
>>>>> The system has been in place for at least a year with no problems
>>>>> until recently, using the keypad options we know the message is set as
>>>>> the greeting message but incoming calls only receive a double beep
>>>>> before the voicemail begins to record. My knowledge of the system is
>>>>> pretty limited, I hadn't joined the company when the phones were
>>>>> installed.
>>>> Do you have the programming tool that would allow you to email the
>>>> config to me to have a look at?
>>>> Have you tried a power-cycle?- Hide quoted text -
>>>> - Show quoted text -
>>> We don't have the programming tool at our office as it is managed by
>>> an outside agency who maintain that it hasn't been altered and the
>>> fault is at our end. I haven't tried a power cycle, I'm actually the
>>> office IT support so the phone system is mostly a mystery to me.
>> If the're "maintaining" it for you, you could really do with insisting
>> the identify the failing.
>>
>> Which message "location" have you recorded your greeting in? Once
>> you've recorded it, can you successfully listen back to it?- Hide quoted text -
>>
>> - Show quoted text -
> 
> I've been discussing the situation with them but they haven't come up
> with anything yet. I'm hoping to avoid a big callout fee from them.
> 
> The message is recorded in the voicemail greeting location and we can
> listen to it by pressing 7 in the voicemail menu.

Are the calls going to the same mailbox?

On 24 Sep, 12:11, Jim  wrote:
> andrewdun...@invernesscab.casonline.org.uk wrote:
> > On Sep 23, 6:28 pm, Jono <notha...@blueyonder.invalid> wrote:
> >> andrewdun...@invernesscab.casonline.org.uk laid this down on his screen
> >> :
>
> >>> On Sep 23, 12:48 pm, Jono <notha...@blueyonder.invalid> wrote:
> >>>> andrewdun...@invernesscab.casonline.org.uk used his keyboard to write :
> >>>>> On Sep 22, 5:42 pm, Jim  wrote:
> >>>>>> andrewdun...@invernesscab.casonline.org.uk wrote:
> >>>>>>> Been having some problems with the voicemail in our office; the auto
> >>>>>>> attendant is activated and a message is set but when our clients ring
> >>>>>>> the voicemail engages without playing the greeting message. Any ideas
> >>>>>>> on fixes would be most appreciated.
> >>>>>> Is it set up to use a system mailbox?  This may need a
> >>>>>> different recording procedure.
> >>>>> The system has been in place for at least a year with no problems
> >>>>> until recently, using the keypad options we know the message is set as
> >>>>> the greeting message but incoming calls only receive a double beep
> >>>>> before the voicemail begins to record. My knowledge of the system is
> >>>>> pretty limited, I hadn't joined the company when the phones were
> >>>>> installed.
> >>>> Do you have the programming tool that would allow you to email the
> >>>> config to me to have a look at?
> >>>> Have you tried a power-cycle?- Hide quoted text -
> >>>> - Show quoted text -
> >>> We don't have the programming tool at our office as it is managed by
> >>> an outside agency who maintain that it hasn't been altered and the
> >>> fault is at our end. I haven't tried a power cycle, I'm actually the
> >>> office IT support so the phone system is mostly a mystery to me.
> >> If the're "maintaining" it for you, you could really do with insisting
> >> the identify the failing.
>
> >> Which message "location" have you recorded your greeting in? Once
> >> you've recorded it, can you successfully listen back to it?- Hide quoted text -
>
> >> - Show quoted text -
>
> > I've been discussing the situation with them but they haven't come up
> > with anything yet. I'm hoping to avoid a big callout fee from them.
>
> > The message is recorded in the voicemail greeting location and we can
> > listen to it by pressing 7 in the voicemail menu.
>
> Are the calls going to the same mailbox?- Hide quoted text -
>
> - Show quoted text -

I assume the calls are going to the same mailbox, we listen to the
messages from the same menu as we record and listen to the greeting.

On Sep 24, 12:24 pm, andrewdun...@invernesscab.casonline.org.uk wrote:
> On 24 Sep, 12:11, Jim  wrote:
>
>
>
>
>
> > andrewdun...@invernesscab.casonline.org.uk wrote:
> > > On Sep 23, 6:28 pm, Jono <notha...@blueyonder.invalid> wrote:
> > >> andrewdun...@invernesscab.casonline.org.uk laid this down on his screen
> > >> :
>
> > >>> On Sep 23, 12:48 pm, Jono <notha...@blueyonder.invalid> wrote:
> > >>>> andrewdun...@invernesscab.casonline.org.uk used his keyboard to write :
> > >>>>> On Sep 22, 5:42 pm, Jim  wrote:
> > >>>>>> andrewdun...@invernesscab.casonline.org.uk wrote:
> > >>>>>>> Been having some problems with the voicemail in our office; the auto
> > >>>>>>> attendant is activated and a message is set but when our clients ring
> > >>>>>>> the voicemail engages without playing the greeting message. Any ideas
> > >>>>>>> on fixes would be most appreciated.
> > >>>>>> Is it set up to use a system mailbox?  This may need a
> > >>>>>> different recording procedure.
> > >>>>> The system has been in place for at least a year with no problems
> > >>>>> until recently, using the keypad options we know the message is set as
> > >>>>> the greeting message but incoming calls only receive a double beep
> > >>>>> before the voicemail begins to record. My knowledge of the system is
> > >>>>> pretty limited, I hadn't joined the company when the phones were
> > >>>>> installed.
> > >>>> Do you have the programming tool that would allow you to email the
> > >>>> config to me to have a look at?
> > >>>> Have you tried a power-cycle?- Hide quoted text -
> > >>>> - Show quoted text -
> > >>> We don't have the programming tool at our office as it is managed by
> > >>> an outside agency who maintain that it hasn't been altered and the
> > >>> fault is at our end. I haven't tried a power cycle, I'm actually the
> > >>> office IT support so the phone system is mostly a mystery to me.
> > >> If the're "maintaining" it for you, you could really do with insisting
> > >> the identify the failing.
>
> > >> Which message "location" have you recorded your greeting in? Once
> > >> you've recorded it, can you successfully listen back to it?- Hide quoted text -
>
> > >> - Show quoted text -
>
> > > I've been discussing the situation with them but they haven't come up
> > > with anything yet. I'm hoping to avoid a big callout fee from them.
>
> > > The message is recorded in the voicemail greeting location and we can
> > > listen to it by pressing 7 in the voicemail menu.
>
> > Are the calls going to the same mailbox?- Hide quoted text -
>
> > - Show quoted text -
>
> I assume the calls are going to the same mailbox, we listen to the
> messages from the same menu as we record and listen to the greeting.- Hide quoted text -
>
> - Show quoted text -

I just wanted to thank you all for taking the time to assist me, after
a morning of grinding through the various menus the problem has
finally been resolved.

The message 
from "a@b.invalid" <a@b.invalid> contains these words:

> > I've been discussing the situation with them but they haven't come up
> > with anything yet. I'm hoping to avoid a big callout fee from them.

> It's situations like yours that eventually prompted us to ditch the old 
> PABX along with its support contract and move to VoIP. Still too early 
> to tell if that was the right move or not.

> You could probably re-equip a small bureau for the price of the call out.

Which brings us back one again to the fact that PABX programming manuals
are needlessly incomprehensible.

In news:313030303636313048DA759516@zetnet.co.uk,
Appin  typed, for some strange, unexplained reason:
: The message 
: from "a@b.invalid" <a@b.invalid> contains these words:
:
: > > I've been discussing the situation with them but they haven't
: > > come up with anything yet. I'm hoping to avoid a big callout fee
: > > from them.
:
: > It's situations like yours that eventually prompted us to ditch the
: > old PABX along with its support contract and move to VoIP. Still
: > too early to tell if that was the right move or not.
:
: > You could probably re-equip a small bureau for the price of the
: > call out.
:
: Which brings us back one again to the fact that PABX programming
: manuals are needlessly incomprehensible.

No, they're incomprehensible on purpose, to stop people who have no idea 
what they're doing messing about, but who insist on 'having the manual' 
regardless.

The people who know how to program them don't need manuals ;-)


Ivor

The message 
from "Ivor Jones" <ivor@thisaddressis.invalid> contains these words:

> In news:313030303636313048DA759516@zetnet.co.uk,
> Appin  typed, for some strange, unexplained reason:
> : The message 
> : from "a@b.invalid" <a@b.invalid> contains these words:
> :
> : > > I've been discussing the situation with them but they haven't
> : > > come up with anything yet. I'm hoping to avoid a big callout fee
> : > > from them.
> :
> : > It's situations like yours that eventually prompted us to ditch the
> : > old PABX along with its support contract and move to VoIP. Still
> : > too early to tell if that was the right move or not.
> :
> : > You could probably re-equip a small bureau for the price of the
> : > call out.
> :
> : Which brings us back one again to the fact that PABX programming
> : manuals are needlessly incomprehensible.

> No, they're incomprehensible on purpose, to stop people who have no idea 
> what they're doing messing about, but who insist on 'having the manual' 
> regardless.

> The people who know how to program them don't need manuals ;-)

I agree that they're probably incomprehensible on purpose.

I agree that some people can mess up anything -- but they don't need a
manual to do that!

I find your observation that "the people who know how to program them
don't need manuals" an interesting one.   

At one level it's redolent of the spirit of the medieval trade guilds or
a somewhat more recent union closed shop -- "Let's keep the details of
this nice, not-so-little earner to ourselves, so that we can make real
money out of it.

At another level it's rather strange -- is this knowledge how to program
PABXs something that you reckon PABX programming "experts" were born
with?  Did they never have to start from a state of not knowing it and
acquire the knowledge?  Do PABX designs never change?  Are the PABX
programmers who have the knowledge as to how to program them such
superior beings that lesser mortals are genetically or otherwise
incapable of acquiring the knowledge as to how to program some of the
simpler functions?

If you're a multi-national company with tens of thousands of employees,
you employ an installer with expert programmers to sort out your comms
problems.
If you're a  business with one or two employees you may well be in a
situation where do it yourself or do without a PABX.

The task itself is not rocket science, by any means.   I've programmed a
few myself, three of them having been my own.

And in any case, the instructions for end-users frequently demand
knowledge and understanding at least as great as is required to do the
initial programming.

On Sep 25, 1:13 pm, Appin  wrote:
> The message 
> from "Ivor Jones" <i...@thisaddressis.invalid> contains these words:
>
>
>
>
>
> > Innews:313030303636313048DA759516@zetnet.co.uk,
> > Appin  typed, for some strange, unexplained reason:
> > : The message 
> > : from "a...@b.invalid" <a...@b.invalid> contains these words:
> > :
> > : > > I've been discussing the situation with them but they haven't
> > : > > come up with anything yet. I'm hoping to avoid a big callout fee
> > : > > from them.
> > :
> > : > It's situations like yours that eventually prompted us to ditch the
> > : > old PABX along with its support contract and move to VoIP. Still
> > : > too early to tell if that was the right move or not.
> > :
> > : > You could probably re-equip a small bureau for the price of the
> > : > call out.
> > :
> > : Which brings us back one again to the fact that PABX programming
> > : manuals are needlessly incomprehensible.
> > No, they're incomprehensible on purpose, to stop people who have no idea
> > what they're doing messing about, but who insist on 'having the manual'
> > regardless.
> > The people who know how to program them don't need manuals ;-)
>
> I agree that they're probably incomprehensible on purpose.
>
> I agree that some people can mess up anything -- but they don't need a
> manual to do that!
>
> I find your observation that "the people who know how to program them
> don't need manuals" an interesting one.  
>
> At one level it's redolent of the spirit of the medieval trade guilds or
> a somewhat more recent union closed shop -- "Let's keep the details of
> this nice, not-so-little earner to ourselves, so that we can make real
> money out of it.
>
> At another level it's rather strange -- is this knowledge how to program
> PABXs something that you reckon PABX programming "experts" were born
> with?  Did they never have to start from a state of not knowing it and
> acquire the knowledge?  Do PABX designs never change?  Are the PABX
> programmers who have the knowledge as to how to program them such
> superior beings that lesser mortals are genetically or otherwise
> incapable of acquiring the knowledge as to how to program some of the
> simpler functions?
>
> If you're a multi-national company with tens of thousands of employees,
> you employ an installer with expert programmers to sort out your comms
> problems.
> If you're a  business with one or two employees you may well be in a
> situation where do it yourself or do without a PABX.
>
> The task itself is not rocket science, by any means.   I've programmed a
> few myself, three of them having been my own.
>
> And in any case, the instructions for end-users frequently demand
> knowledge and understanding at least as great as is required to do the
> initial programming.- Hide quoted text -
>
> - Show quoted text -

Without wanting to step into what sounds like a long running debate I
feel the need to respond to Ivor.

While I may have no training in the phone system I have studied
computer programming at university level and feel that your attitude
of people not understanding every detail of something should leave
well alone to be insulting.

On Sep 25, 1:13 pm, Appin  wrote:
> The message 
> from "Ivor Jones" <i...@thisaddressis.invalid> contains these words:
>
>
>
>
>
> > Innews:313030303636313048DA759516@zetnet.co.uk,
> > Appin  typed, for some strange, unexplained reason:
> > : The message 
> > : from "a...@b.invalid" <a...@b.invalid> contains these words:
> > :
> > : > > I've been discussing the situation with them but they haven't
> > : > > come up with anything yet. I'm hoping to avoid a big callout fee
> > : > > from them.
> > :
> > : > It's situations like yours that eventually prompted us to ditch the
> > : > old PABX along with its support contract and move to VoIP. Still
> > : > too early to tell if that was the right move or not.
> > :
> > : > You could probably re-equip a small bureau for the price of the
> > : > call out.
> > :
> > : Which brings us back one again to the fact that PABX programming
> > : manuals are needlessly incomprehensible.
> > No, they're incomprehensible on purpose, to stop people who have no idea
> > what they're doing messing about, but who insist on 'having the manual'
> > regardless.
> > The people who know how to program them don't need manuals ;-)
>
> I agree that they're probably incomprehensible on purpose.
>
> I agree that some people can mess up anything -- but they don't need a
> manual to do that!
>
> I find your observation that "the people who know how to program them
> don't need manuals" an interesting one.  
>
> At one level it's redolent of the spirit of the medieval trade guilds or
> a somewhat more recent union closed shop -- "Let's keep the details of
> this nice, not-so-little earner to ourselves, so that we can make real
> money out of it.
>
> At another level it's rather strange -- is this knowledge how to program
> PABXs something that you reckon PABX programming "experts" were born
> with?  Did they never have to start from a state of not knowing it and
> acquire the knowledge?  Do PABX designs never change?  Are the PABX
> programmers who have the knowledge as to how to program them such
> superior beings that lesser mortals are genetically or otherwise
> incapable of acquiring the knowledge as to how to program some of the
> simpler functions?
>
> If you're a multi-national company with tens of thousands of employees,
> you employ an installer with expert programmers to sort out your comms
> problems.
> If you're a  business with one or two employees you may well be in a
> situation where do it yourself or do without a PABX.
>
> The task itself is not rocket science, by any means.   I've programmed a
> few myself, three of them having been my own.
>
> And in any case, the instructions for end-users frequently demand
> knowledge and understanding at least as great as is required to do the
> initial programming.- Hide quoted text -
>
> - Show quoted text -

I just want to respond to the comments of Ivor.

I find the superior attitude you have to be insulting; I may not have
been trained in this phone system or any other but I have extensive
knowledge of computer programming - it isn't as if I'm unsure which
part to speak into.

In news:76d563b7-e092-4c23-a574-2826ed397493@c65g2000hsa.googlegroups.com,
andrewduncan@invernesscab.casonline.org.uk 
 typed, for some strange, 
unexplained reason:

[snip]

: Without wanting to step into what sounds like a long running debate I
: feel the need to respond to Ivor.
:
: While I may have no training in the phone system I have studied
: computer programming at university level and feel that your attitude
: of people not understanding every detail of something should leave
: well alone to be insulting.

Consider yourself insulted then, if that's your wish. It was not 
intentional. Didn't you see the smiley at the end of my post..?

Oh well Usenet claims another one.....................

Bye (don't bother responding).

Ivor