Super slick email today.

Telephone prices up........billing moving to per minute......and
(right at the end as a BTW) connection charge going up to 7p.

Fortunately I have a plan........to leave them.

On Fri, 13 Jun 2008 10:16:26 -0700 (PDT), Arky
 wrote:

>Super slick email today.
>
>Telephone prices up........billing moving to per minute......and
>(right at the end as a BTW) connection charge going up to 7p.
>
>Fortunately I have a plan........to leave them.
VM are rotten from top to bottom at least on the residential
accounts side of things my residential account is gone from tomorrow 
never to return .
I have no quibble with our business account up to now if service goes
down it is repaired within a matter hours not days customer service
and technical support staff are very polite and more to the point
knowledgeable . Also they are very quick to offer compensation when
a fault does occur and also to call customers when a fault as been
rectified one wouldn't think it was the same company that was
supplying both services .

Forget to say, this slick email was mostly about the benefits of a new
improved billing system. The price rise was mentioned almost an
appendix.....

http://newsletter.virginmedia.com/re?l=9x8kb2I2rm38hqI3

On Fri, 13 Jun 2008 11:22:07 -0700 (PDT), Arky
 wrote:

>Forget to say, this slick email was mostly about the benefits of a new
>improved billing system. The price rise was mentioned almost an
>appendix.....
>
>http://newsletter.virginmedia.com/re?l=9x8kb2I2rm38hqI3
Aren't they just about the most robbing conniving deceitful shower
of lying scum bags to offer a service to people in the whole of the UK

On Fri, 13 Jun 2008 18:42:41 GMT, mymail@hotmail.co.uk wrote:

>Aren't they just about the most robbing conniving deceitful shower
>of lying scum bags to offer a service to people in the whole of the UK

It's rather amusing that NTL changed their name to Virgin Media (if I
understand correctly) because the name "NTL" had come to be associated
with atrocious customer service.  They've apparently done nothing to
address those issues since the name change, with the inevitable result
that they've dragged the Virgin name down to the NTL level.

And have achieved absolutely nothing by changing their name.

Mike.

On Fri, 13 Jun 2008 11:22:07 -0700 (PDT), Arky
 wrote:

>Forget to say, this slick email was mostly about the benefits of a new
>improved billing system. The price rise was mentioned almost an
>appendix.....
>
>http://newsletter.virginmedia.com/re?l=9x8kb2I2rm38hqI3

Erm, these two parts seem to contradict each other:

"Calls to other numbers (such as international numbers, 0845 numbers
and mobiles) are also changing. They'll be charged at either daytime
or evening rates, seven days a week. (There will no longer be a
different weekend rates for these types of calls).

Calls to 0845 numbers will be charged 6p per minute, no matter What
time of the day you call."

6p/min seems very expensive.

And:

"Our international rates are also changing. For example, a daytime
call to France will now cost 28p per minute."

Is Virgin Media trying to get rid of its non-Cable customers?
-- 
Martin Jay

On Fri, 13 Jun 2008 21:44:49 +0100, Mike  wrote:


>It's rather amusing that NTL changed their name to Virgin Media (if I
>understand correctly) because the name "NTL" had come to be associated
>with atrocious customer service.  They've apparently done nothing to
>address those issues since the name change, with the inevitable result
>that they've dragged the Virgin name down to the NTL level.
>
>And have achieved absolutely nothing by changing their name.
>
>Mike.
My bills for the business account always come on NTL/TELEWEST
headed paper with " part of the virgin media group" in very small
letters at the side like as if they don't want to be associated with
VM :))) .

In article , Mike
 scribeth thus
>On Fri, 13 Jun 2008 18:42:41 GMT, mymail@hotmail.co.uk wrote:
>
>>Aren't they just about the most robbing conniving deceitful shower
>>of lying scum bags to offer a service to people in the whole of the UK
>
>It's rather amusing that NTL changed their name to Virgin Media (if I
>understand correctly) because the name "NTL" had come to be associated
>with atrocious customer service.  They've apparently done nothing to
>address those issues since the name change, with the inevitable result
>that they've dragged the Virgin name down to the NTL level.
>
>And have achieved absolutely nothing by changing their name.
>
>Mike.
>

Or wasn't it *ntl the former transmission company National
Transcommunications Ltd didn't want their name sullying ?...


*Now known as Arquiva...
-- 
Tony Sayer

"tony sayer"  wrote in message 
news:IHzB$vAk85UIFwqC@bancom.co.uk...
> In article , Mike
>  scribeth thus
>>On Fri, 13 Jun 2008 18:42:41 GMT, mymail@hotmail.co.uk wrote:
>>
>>>Aren't they just about the most robbing conniving deceitful shower
>>>of lying scum bags to offer a service to people in the whole of the UK
>>
>>It's rather amusing that NTL changed their name to Virgin Media (if I
>>understand correctly) because the name "NTL" had come to be associated
>>with atrocious customer service.  They've apparently done nothing to
>>address those issues since the name change, with the inevitable result
>>that they've dragged the Virgin name down to the NTL level.
>>
>>And have achieved absolutely nothing by changing their name.
>>
>>Mike.
>>
>
> Or wasn't it *ntl the former transmission company National
> Transcommunications Ltd didn't want their name sullying ?...
>
>
> *Now known as Arquiva...

Remember when Hewlett Packard was associated with high end
spectrum analysers etc. rather than cheap inkjet printers?

-- 
Graham

%Profound_observation%

VirginMedia is the name facing Joe Public.

Business users are dealt with by NTL/Telewest Business

National Transcommunications Ltd was the name used when the IBA 
Engineering Dept was privatised in 1990. CableTel of the USA 'backed 
into' NTL in 1996 but retained the name.

In 2005 the broadcast business was ring-fenced as NTL Broadcast and sold 
off to a venture capital buyout (Macquarie Bank of Australia plus 
others) in 2006 to become Arqiva - note no U.



-- 
Woody

harrogate three at ntlworld dot com

"> Is Virgin Media trying to get rid of its non-Cable customers?"

Unlikely , they are likely working on the basis that an "X" amount
increase in revenue from people who dont notice or care and do nothing
will more than increase the profit margins even though there is
 X amount of people who leave.

Virgin work heavily on a marketing approach , i think there sales teams are
highly targetted , and constantly , constantly launch "New Exciiting 
packages " yawn !
in which the price doublkes at the end of the promotion , very annoying so 
if
you want to be a virgin customer you need to be "ACTIVE" customer chasing 
them for best
price otherwise you fall into their top prices which are ...virgin on the 
ridiculas
-- 

..........................

Laserfink LM-PL

"Martin Jay"  wrote in message 
news:52.1213393747.20080613@spam-free.org.uk...
> On Fri, 13 Jun 2008 11:22:07 -0700 (PDT), Arky
>  wrote:
>
>>Forget to say, this slick email was mostly about the benefits of a new
>>improved billing system. The price rise was mentioned almost an
>>appendix.....
>>
>>http://newsletter.virginmedia.com/re?l=9x8kb2I2rm38hqI3
>
> Erm, these two parts seem to contradict each other:
>
> "Calls to other numbers (such as international numbers, 0845 numbers
> and mobiles) are also changing. They'll be charged at either daytime
> or evening rates, seven days a week. (There will no longer be a
> different weekend rates for these types of calls).
>
> Calls to 0845 numbers will be charged 6p per minute, no matter What
> time of the day you call."
>
> 6p/min seems very expensive.
>
> And:
>
> "Our international rates are also changing. For example, a daytime
> call to France will now cost 28p per minute."
>
> Is Virgin Media trying to get rid of its non-Cable customers?
> -- 
> Martin Jay

mymail@hotmail.co.uk wrote:

> I have no quibble with our business account up to now if service goes
> down it is repaired within a matter hours not days customer service

They might even turn up on site within less than an hour.

> and technical support staff are very polite and more to the point
> knowledgeable . Also they are very quick to offer compensation when
> a fault does occur and also to call customers when a fault as been

Including having no issues with using a customer provided mobile number
to call back on.

> rectified one wouldn't think it was the same company that was
> supplying both services .

In a sense it dosn't appear to be since the business side still call
themselves NTL or Telewest. Even though the hardware is exactly the same
and typically both business and residential.

-- 
Mark Evans
St. Peter's CofE Aided School
Phone: +44 1392 204764 X241
Fax: +44 1392 204763

Mike  wrote:

> It's rather amusing that NTL changed their name to Virgin Media (if I
> understand correctly) because the name "NTL" had come to be associated
> with atrocious customer service.  They've apparently done nothing to
> address those issues since the name change, with the inevitable result
> that they've dragged the Virgin name down to the NTL level.

> And have achieved absolutely nothing by changing their name.

Except annoy former Telewest residential customers by reducing the level
of "customer service". With such "features" as "You have to pay, to call
someone in India, to report a fault with our hardware."
They also managed to get Sky One, Sky News, etc removed from their cable
TV service.

IMHO they have "achieved" plenty...

-- 
Mark Evans
St. Peter's CofE Aided School
Phone: +44 1392 204764 X241
Fax: +44 1392 204763

tony sayer  wrote:

> Or wasn't it *ntl the former transmission company National
> Transcommunications Ltd didn't want their name sullying ?...

> *Now known as Arquiva...

Silly made up names are so last century. 

-- 
Mark Evans
St. Peter's CofE Aided School
Phone: +44 1392 204764 X241
Fax: +44 1392 204763