Anyone else having problems with their Virgin Media landine in the Hove area
tonight?

For the third time in as many months my line has gone dead, looks like it
could be an area fault this time though according to the status message
after dialling 0800 183 1986, just on hold to complain, starting to wish I'd
stayed with BT on this line.

John.

P.S. Just as I was about to press seend to send this message there automated
system hung up on me :(  trying again.

whole aera lost everything 5pm ish its slowly coming back TV came back about 
7pm internet 8pm phone still not fixed :(
http://status-cable.virginmedia.com/vmstatus/serviceissue.do?ticket=709456






"John" <john> wrote in message 
news:Du-dnRZkn9LkfbTVnZ2dnUVZ8hydnZ2d@plusnet...
> Anyone else having problems with their Virgin Media landine in the Hove 
> area
> tonight?
>
> For the third time in as many months my line has gone dead, looks like it
> could be an area fault this time though according to the status message
> after dialling 0800 183 1986, just on hold to complain, starting to wish 
> I'd
> stayed with BT on this line.
>
> John.
>
> P.S. Just as I was about to press seend to send this message there 
> automated
> system hung up on me :(  trying again.
>
>

"Alan"  wrote in message
news:lUmWj.801$Y34.247@newsfe14.ams2...

> whole aera lost everything 5pm ish its slowly coming back TV came back
about
> 7pm internet 8pm phone still not fixed :(
> http://status-cable.virginmedia.com/vmstatus/serviceissue.do?ticket=709456

You think phone would  be their priority. Back to BT I think in the moring,
can't take much more of Virgin's Shit!

Couldn't agree more in a emergency you need the phone :(
Alan

"John" <john> wrote in message news:h82dnUix-ZpsYLTVRVnyhAA@plusnet...
>
> "Alan"  wrote in message
> news:lUmWj.801$Y34.247@newsfe14.ams2...
>
>> whole aera lost everything 5pm ish its slowly coming back TV came back
> about
>> 7pm internet 8pm phone still not fixed :(
>> http://status-cable.virginmedia.com/vmstatus/serviceissue.do?ticket=709456
>
> You think phone would  be their priority. Back to BT I think in the 
> moring,
> can't take much more of Virgin's Shit!
>
>

"Alan"  wrote in message
news:9hnWj.806$Y34.710@newsfe14.ams2...
> Couldn't agree more in a emergency you need the phone :(

Indeed, Alan luckly I've got another line (BT) and VOIP (can't make SOS
calls on the VOIP though) and also a mobile, but what about those with just
a virgin line?

From here on picking up the handset there is just nothing, (line power is
there cause you can here when you press the buttons, MF can't here myself
whistle/blowing though so probably not full power.) Incoming calls to the
number give equipment engaged tone.

As I said in my OP this is not the first time we have had problems, in March
a tennant upstars decided on VM and signed up (fair enough), on the Friday
night our line was TOS'd, on Saturday morning the letter came to explain the
idiots (VM) thought we had "Gone Away" it started working about 10:00 on the
Monday after a barrage of phonecalls.

Last month a neibor decided on VM, the f***king idiot who was sent to do the
provide destrubed several pairs in the local exchange (mux). We were without
service for another weekend.

But this takes the biscuit, it realy does, another complaint is no CLI after
14 years after BT introducing it, really no excuse for that either so it's
far time we went back to BT!

Sorry for the rant folks.

John.

On Tue, 13 May 2008 22:31:47 +0100, John wrote:

> "Alan"  wrote in message
> news:9hnWj.806$Y34.710@newsfe14.ams2...
>> Couldn't agree more in a emergency you need the phone :(
> 
> Indeed, Alan luckly I've got another line (BT) and VOIP (can't make SOS
> calls on the VOIP though) and also a mobile, but what about those with
> just a virgin line?
> 
> From here on picking up the handset there is just nothing, (line power
> is there cause you can here when you press the buttons, MF can't here
> myself whistle/blowing though so probably not full power.) Incoming
> calls to the number give equipment engaged tone.
> 
> As I said in my OP this is not the first time we have had problems, in
> March a tennant upstars decided on VM and signed up (fair enough), on
> the Friday night our line was TOS'd, on Saturday morning the letter came
> to explain the idiots (VM) thought we had "Gone Away" it started working
> about 10:00 on the Monday after a barrage of phonecalls.
> 
> Last month a neibor decided on VM, the f***king idiot who was sent to do
> the provide destrubed several pairs in the local exchange (mux). We were
> without service for another weekend.
> 
> But this takes the biscuit, it realy does, another complaint is no CLI
> after 14 years after BT introducing it, really no excuse for that either
> so it's far time we went back to BT!
> 
> Sorry for the rant folks.
> 
> John.

That's the beauty of Virgin's Fibre Optic Network, one cut and the whole 
crappy thing falls over.

In article <csKdndxwEa8TlbfVnZ2dnUVZ8q7inZ2d@posted.plusnet>, John
<john@?.?> scribeth thus
>"Alan"  wrote in message
>news:9hnWj.806$Y34.710@newsfe14.ams2...
>> Couldn't agree more in a emergency you need the phone :(
>
>Indeed, Alan luckly I've got another line (BT) and VOIP (can't make SOS
>calls on the VOIP though) and also a mobile, but what about those with just
>a virgin line?
>
>From here on picking up the handset there is just nothing, (line power is
>there cause you can here when you press the buttons, MF can't here myself
>whistle/blowing though so probably not full power.) Incoming calls to the
>number give equipment engaged tone.
>
>As I said in my OP this is not the first time we have had problems, in March
>a tennant upstars decided on VM and signed up (fair enough), on the Friday
>night our line was TOS'd, on Saturday morning the letter came to explain the
>idiots (VM) thought we had "Gone Away" it started working about 10:00 on the
>Monday after a barrage of phonecalls.
>
>Last month a neibor decided on VM, the f***king idiot who was sent to do the
>provide destrubed several pairs in the local exchange (mux). We were without
>service for another weekend.
>
>But this takes the biscuit, it realy does, another complaint is no CLI after
>14 years after BT introducing it, really no excuse for that either so it's
>far time we went back to BT!
>
>Sorry for the rant folks.
>
>John.
>
>
>
>
>
>
>

Well FWIW...

We've had Two VM lines since 1996 and not once have they gone down..

Suppose we were in the Comcast Cambridge build area which it seems if
your in an area that was done right in the first place then it will be
OK for a long time, but some cabled areas weren't done quite so well..

Also a lot is now down to their fitters and installer contractors who
aren't as well trained as they might. 

BUT don't expect all to be just so with good old BT they often leave a
lot to be desired these days;  (I've seem a BT installer borrow another
pair  and thus dis someone else!...

Having to deal with the Two of them VM and BT they are around as bad as
each other, but then again Vodafone isn't all that wonderful as are most
all comms and utility providers these days its all down the bottom line
and shareholder value .. 

Like most all service providers these days

feck the customer, your just a nuisance;!...
-- 
Tony Sayer

In article <482a9827$0$26074$db0fefd9@news.zen.co.uk>, Christian
 scribeth thus
>On Tue, 13 May 2008 22:31:47 +0100, John wrote:
>
>> "Alan"  wrote in message
>> news:9hnWj.806$Y34.710@newsfe14.ams2...
>>> Couldn't agree more in a emergency you need the phone :(
>> 
>> Indeed, Alan luckly I've got another line (BT) and VOIP (can't make SOS
>> calls on the VOIP though) and also a mobile, but what about those with
>> just a virgin line?
>> 
>> From here on picking up the handset there is just nothing, (line power
>> is there cause you can here when you press the buttons, MF can't here
>> myself whistle/blowing though so probably not full power.) Incoming
>> calls to the number give equipment engaged tone.
>> 
>> As I said in my OP this is not the first time we have had problems, in
>> March a tennant upstars decided on VM and signed up (fair enough), on
>> the Friday night our line was TOS'd, on Saturday morning the letter came
>> to explain the idiots (VM) thought we had "Gone Away" it started working
>> about 10:00 on the Monday after a barrage of phonecalls.
>> 
>> Last month a neibor decided on VM, the f***king idiot who was sent to do
>> the provide destrubed several pairs in the local exchange (mux). We were
>> without service for another weekend.
>> 
>> But this takes the biscuit, it realy does, another complaint is no CLI
>> after 14 years after BT introducing it, really no excuse for that either
>> so it's far time we went back to BT!
>> 
>> Sorry for the rant folks.
>> 
>> John.
>
>That's the beauty of Virgin's Fibre Optic Network, one cut and the whole 
>crappy thing falls over.

So doesn't BT use Fibre too?....
-- 
Tony Sayer

On Wed, 14 May 2008 09:16:00 +0100, tony sayer wrote:

> In article <482a9827$0$26074$db0fefd9@news.zen.co.uk>, Christian
>  scribeth thus
>>On Tue, 13 May 2008 22:31:47 +0100, John wrote:
>>
>>> "Alan"  wrote in message
>>> news:9hnWj.806$Y34.710@newsfe14.ams2...
>>>> Couldn't agree more in a emergency you need the phone :(
>>> 
>>> Indeed, Alan luckly I've got another line (BT) and VOIP (can't make
>>> SOS calls on the VOIP though) and also a mobile, but what about those
>>> with just a virgin line?
>>> 
>>> From here on picking up the handset there is just nothing, (line power
>>> is there cause you can here when you press the buttons, MF can't here
>>> myself whistle/blowing though so probably not full power.) Incoming
>>> calls to the number give equipment engaged tone.
>>> 
>>> As I said in my OP this is not the first time we have had problems, in
>>> March a tennant upstars decided on VM and signed up (fair enough), on
>>> the Friday night our line was TOS'd, on Saturday morning the letter
>>> came to explain the idiots (VM) thought we had "Gone Away" it started
>>> working about 10:00 on the Monday after a barrage of phonecalls.
>>> 
>>> Last month a neibor decided on VM, the f***king idiot who was sent to
>>> do the provide destrubed several pairs in the local exchange (mux). We
>>> were without service for another weekend.
>>> 
>>> But this takes the biscuit, it realy does, another complaint is no CLI
>>> after 14 years after BT introducing it, really no excuse for that
>>> either so it's far time we went back to BT!
>>> 
>>> Sorry for the rant folks.
>>> 
>>> John.
>>
>>That's the beauty of Virgin's Fibre Optic Network, one cut and the whole
>>crappy thing falls over.
> 
> So doesn't BT use Fibre too?....

Yes, it also has multiple diverse routing ;-)

In article <482acce8$0$10647$fa0fcedb@news.zen.co.uk>, Christian
 scribeth thus
>On Wed, 14 May 2008 09:16:00 +0100, tony sayer wrote:
>
>> In article <482a9827$0$26074$db0fefd9@news.zen.co.uk>, Christian
>>  scribeth thus
>>>On Tue, 13 May 2008 22:31:47 +0100, John wrote:
>>>
>>>> "Alan"  wrote in message
>>>> news:9hnWj.806$Y34.710@newsfe14.ams2...
>>>>> Couldn't agree more in a emergency you need the phone :(
>>>> 
>>>> Indeed, Alan luckly I've got another line (BT) and VOIP (can't make
>>>> SOS calls on the VOIP though) and also a mobile, but what about those
>>>> with just a virgin line?
>>>> 
>>>> From here on picking up the handset there is just nothing, (line power
>>>> is there cause you can here when you press the buttons, MF can't here
>>>> myself whistle/blowing though so probably not full power.) Incoming
>>>> calls to the number give equipment engaged tone.
>>>> 
>>>> As I said in my OP this is not the first time we have had problems, in
>>>> March a tennant upstars decided on VM and signed up (fair enough), on
>>>> the Friday night our line was TOS'd, on Saturday morning the letter
>>>> came to explain the idiots (VM) thought we had "Gone Away" it started
>>>> working about 10:00 on the Monday after a barrage of phonecalls.
>>>> 
>>>> Last month a neibor decided on VM, the f***king idiot who was sent to
>>>> do the provide destrubed several pairs in the local exchange (mux). We
>>>> were without service for another weekend.
>>>> 
>>>> But this takes the biscuit, it realy does, another complaint is no CLI
>>>> after 14 years after BT introducing it, really no excuse for that
>>>> either so it's far time we went back to BT!
>>>> 
>>>> Sorry for the rant folks.
>>>> 
>>>> John.
>>>
>>>That's the beauty of Virgin's Fibre Optic Network, one cut and the whole
>>>crappy thing falls over.
>> 
>> So doesn't BT use Fibre too?....
>
>Yes, it also has multiple diverse routing ;-)

Humm...and VM doesn't?..

-- 
Tony Sayer

On Wed, 14 May 2008 14:04:24 +0100, tony sayer wrote:

> In article <482acce8$0$10647$fa0fcedb@news.zen.co.uk>, Christian
>  scribeth thus
>>On Wed, 14 May 2008 09:16:00 +0100, tony sayer wrote:
>>
>>> In article <482a9827$0$26074$db0fefd9@news.zen.co.uk>, Christian
>>>  scribeth thus
>>>>On Tue, 13 May 2008 22:31:47 +0100, John wrote:
>>>>
>>>>> "Alan"  wrote in message
>>>>> news:9hnWj.806$Y34.710@newsfe14.ams2...
>>>>>> Couldn't agree more in a emergency you need the phone :(
>>>>> 
>>>>> Indeed, Alan luckly I've got another line (BT) and VOIP (can't make
>>>>> SOS calls on the VOIP though) and also a mobile, but what about
>>>>> those with just a virgin line?
>>>>> 
>>>>> From here on picking up the handset there is just nothing, (line
>>>>> power is there cause you can here when you press the buttons, MF
>>>>> can't here myself whistle/blowing though so probably not full
>>>>> power.) Incoming calls to the number give equipment engaged tone.
>>>>> 
>>>>> As I said in my OP this is not the first time we have had problems,
>>>>> in March a tennant upstars decided on VM and signed up (fair
>>>>> enough), on the Friday night our line was TOS'd, on Saturday morning
>>>>> the letter came to explain the idiots (VM) thought we had "Gone
>>>>> Away" it started working about 10:00 on the Monday after a barrage
>>>>> of phonecalls.
>>>>> 
>>>>> Last month a neibor decided on VM, the f***king idiot who was sent
>>>>> to do the provide destrubed several pairs in the local exchange
>>>>> (mux). We were without service for another weekend.
>>>>> 
>>>>> But this takes the biscuit, it realy does, another complaint is no
>>>>> CLI after 14 years after BT introducing it, really no excuse for
>>>>> that either so it's far time we went back to BT!
>>>>> 
>>>>> Sorry for the rant folks.
>>>>> 
>>>>> John.
>>>>
>>>>That's the beauty of Virgin's Fibre Optic Network, one cut and the
>>>>whole crappy thing falls over.
>>> 
>>> So doesn't BT use Fibre too?....
>>
>>Yes, it also has multiple diverse routing ;-)
> 
> Humm...and VM doesn't?..

Clearly not in that specific area ;-)

tony sayer wrote:
> Like most all service providers these days
>
> feck the customer, your just a nuisance;!...

Get it right they're disposable assets

"Christian"  wrote in message 
news:482acce8$0$10647$fa0fcedb@news.zen.co.uk...
> On Wed, 14 May 2008 09:16:00 +0100, tony sayer wrote:
>
>> In article <482a9827$0$26074$db0fefd9@news.zen.co.uk>, Christian
>>  scribeth thus
>>>On Tue, 13 May 2008 22:31:47 +0100, John wrote:
>>>
>>>> "Alan"  wrote in message
>>>> news:9hnWj.806$Y34.710@newsfe14.ams2...
>>>>> Couldn't agree more in a emergency you need the phone :(
>>>>
>>>> Indeed, Alan luckly I've got another line (BT) and VOIP (can't make
>>>> SOS calls on the VOIP though) and also a mobile, but what about 
>>>> those
>>>> with just a virgin line?
>>>>
>>>> From here on picking up the handset there is just nothing, (line 
>>>> power
>>>> is there cause you can here when you press the buttons, MF can't 
>>>> here
>>>> myself whistle/blowing though so probably not full power.) Incoming
>>>> calls to the number give equipment engaged tone.
>>>>
>>>> As I said in my OP this is not the first time we have had problems, 
>>>> in
>>>> March a tennant upstars decided on VM and signed up (fair enough), 
>>>> on
>>>> the Friday night our line was TOS'd, on Saturday morning the letter
>>>> came to explain the idiots (VM) thought we had "Gone Away" it 
>>>> started
>>>> working about 10:00 on the Monday after a barrage of phonecalls.
>>>>
>>>> Last month a neibor decided on VM, the f***king idiot who was sent 
>>>> to
>>>> do the provide destrubed several pairs in the local exchange (mux). 
>>>> We
>>>> were without service for another weekend.
>>>>
>>>> But this takes the biscuit, it realy does, another complaint is no 
>>>> CLI
>>>> after 14 years after BT introducing it, really no excuse for that
>>>> either so it's far time we went back to BT!
>>>>
>>>> Sorry for the rant folks.
>>>>
>>>> John.
>>>
>>>That's the beauty of Virgin's Fibre Optic Network, one cut and the 
>>>whole
>>>crappy thing falls over.
>>
>> So doesn't BT use Fibre too?....
>
> Yes, it also has multiple diverse routing ;-)


Er, not quite.

A couple of years ago there was a fire in a tunnel associated with the 
Guardian cold war underground telephone exchange* in Manchester. BT lost 
many fibre routes as they had placed their primary fibres and the 
protected route fibres (to give them the correct name) in the same 
tunnel!! Not even VM do that - and I can vouch for it as, when we were 
all part of NTL, I used to do network maintenance.

* Have a look at http://www.cybertrn.demon.co.uk/guardian/ - 
fascinating.


-- 
Woody

harrogate three at ntlworld dot com

Woody wrote:
> "Christian"  wrote in message
> news:482acce8$0$10647$fa0fcedb@news.zen.co.uk...
>> On Wed, 14 May 2008 09:16:00 +0100, tony sayer wrote:
>>
>>> In article <482a9827$0$26074$db0fefd9@news.zen.co.uk>,
>>> Christian  scribeth thus
>>>> On Tue, 13 May 2008 22:31:47 +0100, John wrote:
>>>>
>>>>> "Alan"  wrote in message
>>>>> news:9hnWj.806$Y34.710@newsfe14.ams2...
>>>>>> Couldn't agree more in a emergency you need the
>>>>>> phone :(
>>>>>
>>>>> Indeed, Alan luckly I've got another line (BT) and
>>>>> VOIP (can't make SOS calls on the VOIP though) and
>>>>> also a mobile, but what about those
>>>>> with just a virgin line?
>>>>>
>>>>> From here on picking up the handset there is just
>>>>> nothing, (line power
>>>>> is there cause you can here when you press the
>>>>> buttons, MF can't here
>>>>> myself whistle/blowing though so probably not full
>>>>> power.) Incoming calls to the number give equipment
>>>>> engaged tone. As I said in my OP this is not the first 
>>>>> time we have
>>>>> had problems, in
>>>>> March a tennant upstars decided on VM and signed up
>>>>> (fair enough), on
>>>>> the Friday night our line was TOS'd, on Saturday
>>>>> morning the letter came to explain the idiots (VM)
>>>>> thought we had "Gone Away" it started
>>>>> working about 10:00 on the Monday after a barrage of
>>>>> phonecalls. Last month a neibor decided on VM, the 
>>>>> f***king idiot
>>>>> who was sent to
>>>>> do the provide destrubed several pairs in the local
>>>>> exchange (mux). We
>>>>> were without service for another weekend.
>>>>>
>>>>> But this takes the biscuit, it realy does, another
>>>>> complaint is no CLI
>>>>> after 14 years after BT introducing it, really no
>>>>> excuse for that either so it's far time we went back
>>>>> to BT! Sorry for the rant folks.
>>>>>
>>>>> John.
>>>>
>>>> That's the beauty of Virgin's Fibre Optic Network, one
>>>> cut and the whole
>>>> crappy thing falls over.
>>>
>>> So doesn't BT use Fibre too?....
>>
>> Yes, it also has multiple diverse routing ;-)
>
>
> Er, not quite.
>
> A couple of years ago there was a fire in a tunnel
> associated with the Guardian cold war underground
> telephone exchange* in Manchester. BT lost many fibre
> routes as they had placed their primary fibres and the
> protected route fibres (to give them the correct name) in
> the same tunnel!! Not even VM do that - and I can vouch
> for it as, when we were all part of NTL, I used to do
> network maintenance.

I  remember that one very well as I had just finished a 
course which belaboured the point that the network was in a 
loop around the country, then that fire (in one spot) 
effectively split it in half.  Just shows you how good the 
training was in those days & it's even worse today...

On Wed, 14 May 2008 21:07:09 +0100, Woody wrote:

[snip]
> Er, not quite.
> 
> A couple of years ago there was a fire in a tunnel associated with the
> Guardian cold war underground telephone exchange* in Manchester. BT lost
> many fibre routes as they had placed their primary fibres and the
> protected route fibres (to give them the correct name) in the same
> tunnel!! Not even VM do that - and I can vouch for it as, when we were
> all part of NTL, I used to do network maintenance.

But then the VM network is nothing compared to the scale of the BT 
network. Both networks have their vulnerabilities, AFAIR it just seems 
that when you talk about whole towns losing services it is mostly 
synonymous with the phrase 'Virgin Media'.

Christian wrote:
> On Wed, 14 May 2008 21:07:09 +0100, Woody wrote:
>
> [snip]
>> Er, not quite.
>>
>> A couple of years ago there was a fire in a tunnel
>> associated with the Guardian cold war underground
>> telephone exchange* in Manchester. BT lost many fibre
>> routes as they had placed their primary fibres and the
>> protected route fibres (to give them the correct name)
>> in the same tunnel!! Not even VM do that - and I can
>> vouch for it as, when we were all part of NTL, I used to
>> do network maintenance.
>
> But then the VM network is nothing compared to the scale
> of the BT network. Both networks have their
> vulnerabilities, AFAIR it just seems that when you talk
> about whole towns losing services it is mostly synonymous
> with the phrase 'Virgin Media'.

Happened in Nottingham a few years ago, when someone (who 
had been told he had to do a job he hadn't been trained to 
do) dropped a bolt across some power bus bars.  For most of 
the day all people could get (if they were lucky) were 
numbers on their own local exchange & nothing else.

On Fri, 16 May 2008 22:37:55 +0100, kraftee wrote:

> Christian wrote:
>> On Wed, 14 May 2008 21:07:09 +0100, Woody wrote:
>>
>> [snip]
>>> Er, not quite.
>>>
>>> A couple of years ago there was a fire in a tunnel associated with the
>>> Guardian cold war underground telephone exchange* in Manchester. BT
>>> lost many fibre routes as they had placed their primary fibres and the
>>> protected route fibres (to give them the correct name) in the same
>>> tunnel!! Not even VM do that - and I can vouch for it as, when we were
>>> all part of NTL, I used to do network maintenance.
>>
>> But then the VM network is nothing compared to the scale of the BT
>> network. Both networks have their vulnerabilities, AFAIR it just seems
>> that when you talk about whole towns losing services it is mostly
>> synonymous with the phrase 'Virgin Media'.
> 
> Happened in Nottingham a few years ago, when someone (who had been told
> he had to do a job he hadn't been trained to do) dropped a bolt across
> some power bus bars.  For most of the day all people could get (if they
> were lucky) were numbers on their own local exchange & nothing else.

That is unusual. It is normally difficult to get any kind of job out of a 
BT engineer, let alone one they have not been trained for. Slip number 
and off she goes - put the kettle on....

It is a comfort that the latest round of BT cost cutting is to recruit 
'modern apprentices' to do all the work. It is getting close to the old 
'pay peanuts get monkeys' ideology now.