I'm hoping that I'm not the only one out here that gets 
nothing but errors when trying to do anything with my BT 
online account management.

I can't change any of the friends and family numbers, I just 
get a line of red text telling me an error has occurred and 
that I might like to call an advisor for assistance

I get the same if I try to access calling plan.

If I choose calling features I'm told they can't be accessed 
and I need to call 150.

Come on BT, what exactly is the point of all this self serve 
business if it's not working, I'd much rather serve myself 
than speak to one of the cretins you employ in Mumbai.

Is anyone else having similar issues with BT online management 
at the moment?

-- 
xCx
*Disclaimer*  My opinions are mine and I do not represent 
anyone or any company.

"xCx"  wrote in message 
news:681bf1F2qlasfU1@mid.individual.net...
> I'm hoping that I'm not the only one out here that gets nothing but errors 
> when trying to do anything with my BT online account management.
>
> I can't change any of the friends and family numbers, I just get a line of 
> red text telling me an error has occurred and that I might like to call an 
> advisor for assistance
>
> I get the same if I try to access calling plan.
>
> If I choose calling features I'm told they can't be accessed and I need to 
> call 150.
>
> Come on BT, what exactly is the point of all this self serve business if 
> it's not working, I'd much rather serve myself than speak to one of the 
> cretins you employ in Mumbai.
>
> Is anyone else having similar issues with BT online management at the 
> moment?
>
> -- 
> xCx
> *Disclaimer*  My opinions are mine and I do not represent anyone or any 
> company.

I don't have an active BT line anymore but have retained my BT account. My 
BT account behaves the same as yours, correctly in my case, so I would guess 
that they have set your account up wrong.

On bt.com, go to the 'at home' section. Click on 'support and advice', click 
on 'Contact BT',

Click on 'using bt.com' and finally click on 'I'm having technical 
problems'.

You will be presented with an email form to fill in to report your problem. 
Alternatively call 0800 309 080.

Sheila

"xCx"  wrote in message 
news:681bf1F2qlasfU1@mid.individual.net...
> I'm hoping that I'm not the only one out here that gets nothing but errors 
> when trying to do anything with my BT online account management.
>
> I can't change any of the friends and family numbers, I just get a line of 
> red text telling me an error has occurred and that I might like to call an 
> advisor for assistance
>
> I get the same if I try to access calling plan.
>
> If I choose calling features I'm told they can't be accessed and I need to 
> call 150.
>
> Come on BT, what exactly is the point of all this self serve business if 
> it's not working, I'd much rather serve myself than speak to one of the 
> cretins you employ in Mumbai.
>
> Is anyone else having similar issues with BT online management at the 
> moment?
>
> -- 
> xCx
> *Disclaimer*  My opinions are mine and I do not represent anyone or any 
> company.
I get the same - I tired raising a support request and after a week they 
came back and asked me to ring them if I wanted to change anything as I 
wouldnt be able to do it n the website !!

xCx wrote:
> I'm hoping that I'm not the only one out here that gets nothing but 
> errors when trying to do anything with my BT online account management.
> 
> I can't change any of the friends and family numbers, I just get a line 
> of red text telling me an error has occurred and that I might like to 
> call an advisor for assistance
> 
> I get the same if I try to access calling plan.
> 
> If I choose calling features I'm told they can't be accessed and I need 
> to call 150.

> 

Mom's account does that when she tires to access select services, I've 
always put it down to the fact her number was ported from Telewest.

> 
> I don't have an active BT line anymore but have retained my BT account. My 
> BT account behaves the same as yours, correctly in my case, so I would guess 
> that they have set your account up wrong.
> 
> On bt.com, go to the 'at home' section. Click on 'support and advice', click 
> on 'Contact BT',
> 
> Click on 'using bt.com' and finally click on 'I'm having technical 
> problems'.
> 
> You will be presented with an email form to fill in to report your problem. 
> Alternatively call 0800 309 080.
> 
> Sheila 
> 
> 

Cheers for that Sheila, I called the number and he's raised a 
fault, says he's going to send it for further support as 
there's an issue with a profile.  I got nowhere emailing the 
Indians!

-- 
xCx
*Disclaimer*  My opinions are mine and I do not represent 
anyone or any company.

xCx wrote:
> I'm hoping that I'm not the only one out here that gets nothing but 
> errors when trying to do anything with my BT online account management.
> 
> I can't change any of the friends and family numbers, I just get a line 
> of red text telling me an error has occurred and that I might like to 
> call an advisor for assistance
> 
> I get the same if I try to access calling plan.
> 
> If I choose calling features I'm told they can't be accessed and I need 
> to call 150.
> 
> Come on BT, what exactly is the point of all this self serve business if 
> it's not working, I'd much rather serve myself than speak to one of the 
> cretins you employ in Mumbai.
> 
> Is anyone else having similar issues with BT online management at the 
> moment?
> 

You don't have an account number beginning with "GB"do you?