According to Watchdog, Talktalk have not been honouring their
customers' requests to be ex-directory, and lots have found
themselves in the new phonebooks and searchable in the directory
enquiry services.

-- 
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

"Andrew Gabriel"  wrote in message 
news:48162358$0$659$5a6aecb4@news.aaisp.net.uk...
> According to Watchdog, Talktalk have not been honouring their
> customers' requests to be ex-directory, and lots have found
> themselves in the new phonebooks and searchable in the directory
> enquiry services.

I opted not to be ex-directory, but they mis-spelled my surname so 
effectively I am! The first I knew about it was when someone said a few 
months later when the next directory came out "Oh, I see you've gone 
ex-directory". On closer inspection, I discovered they'd missed out the 
second letter of my surname so it was sorted into a different part of the 
listing.

For several months I did battle with TalkTalk and BT: TalkTalk swore blind 
that they had no control over what went into other phone companies' 
directories and BT said that other companies *were* responsible and that 
because I was no longer a BT customer, they couldn't correct their printed 
or on-line directory. Both sides were equally adamant - and I was caught in 
the middle. Despite writing to TalkTalk by recorded delivery I never had a 
reply and the problem still exists several years later - I can't be bothered 
with the hassle any more of speaking to TalkTalk morons.

Mortimer formulated the question :
> For several months I did battle with TalkTalk and BT: TalkTalk swore blind 
> that they had no control over what went into other phone companies' 
> directories and BT said that other companies *were* responsible and that 
> because I was no longer a BT customer, they couldn't correct their printed or 
> on-line directory. Both sides were equally adamant - and I was caught in the 
> middle. Despite writing to TalkTalk by recorded delivery I never had a reply 
> and the problem still exists several years later - I can't be bothered with 
> the hassle any more of speaking to TalkTalk morons.

BT were correct.

TalkTalk have the ability to get the directory entry amended. BT Retail 
can only have their own customers' details amended (as can TalkTalk)

Do TalkTalk make cash for adding people to the phonebook?
That would explain why they just pass deatils along.

--
http://technicianspot.blogspot.com/

Andrew Gabriel wrote 
 on 28 Apr 2008 19:19:52 GMT in message  
 <48162358$0$659$5a6aecb4@news.aaisp.net.uk>: 

>According to Watchdog, Talktalk have not been honouring their
>customers' requests to be ex-directory, and lots have found
>themselves in the new phonebooks and searchable in the directory
>enquiry services.


Yeah, there had been quite a few people over the months reporting on MSE
forum this was happening to them.

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