I've just acquired an Orchid Dialler.

One of the very helpful Orchid staff set up the routing table for me and 
I have viewed it on the CW Client software.

I have viewed the orchid web page videos but it is a wee bit vague as to 
how the CW Client info gets uploaded to the orchid dialler.

It refers to forcing dial home, how is this achieved as there is no 
mention on the CW Client what phone number the dialler is attached to; 
does one just use the code ***12#4567890*3 as shown in the manual.

Geoff Lane

Geoff Lane wrote:
> I've just acquired an Orchid Dialler.
> 
> One of the very helpful Orchid staff set up the routing table for me and 
> I have viewed it on the CW Client software.
> 
> I have viewed the orchid web page videos but it is a wee bit vague as to 
> how the CW Client info gets uploaded to the orchid dialler.
> 
> It refers to forcing dial home, how is this achieved as there is no 
> mention on the CW Client what phone number the dialler is attached to; 
> does one just use the code ***12#4567890*3 as shown in the manual.
> 
> Geoff Lane

Haven't got the instructions in front of me as they are my moms, but 
basically you lift the receiver, key in the above code then hang up. 
Watch the dialler, the red light will start to flash whilst it dials 
home and downloads required information.

On Sat, 26 Apr 2008 06:30:45 GMT, BC wrote:

> Geoff Lane wrote:
>> I've just acquired an Orchid Dialler.
>> 
>> One of the very helpful Orchid staff set up the routing table for me and 
>> I have viewed it on the CW Client software.
>> 
>> I have viewed the orchid web page videos but it is a wee bit vague as to 
>> how the CW Client info gets uploaded to the orchid dialler.
>> 
>> It refers to forcing dial home, how is this achieved as there is no 
>> mention on the CW Client what phone number the dialler is attached to; 
>> does one just use the code ***12#4567890*3 as shown in the manual.
>> 
>> Geoff Lane
> 
> Haven't got the instructions in front of me as they are my moms, but 
> basically you lift the receiver, key in the above code then hang up. 
> Watch the dialler, the red light will start to flash whilst it dials 
> home and downloads required information.

I've pretty much given up on mine. It steadfastly refuses to phone home.
It's even been back to Orchid Telecom, but it didn't behave any differently
when it came back, so we still faff about with override codes depending on
number and time of day.

In an earlier contribution to this discussion,
Geoff Lane   wrote:

> I've just acquired an Orchid Dialler.
>
> One of the very helpful Orchid staff set up the routing table for me
> and I have viewed it on the CW Client software.
>
> I have viewed the orchid web page videos but it is a wee bit vague as
> to how the CW Client info gets uploaded to the orchid dialler.
>
> It refers to forcing dial home, how is this achieved as there is no
> mention on the CW Client what phone number the dialler is attached to;
> does one just use the code ***12#4567890*3 as shown in the manual.
>
> Geoff Lane

It doesn't matter (except to you) what phone number the dialler is attached 
to. Each dialler has a unique ID which is cross-referenced to the 
appropriate config table in Orchid's database - so calling home, as 
described, will cause it to download *your* table.

I've only had mine a few weeks and was initially caught out by the time 
change when the clocks went forward. I realised that something was wrong 
when making a call at about 6.30pm one day, to be greeted with 18866's "zero 
pence per minute" message rather than connecting via BT. I eventually worked 
out that I needed to force it to dial home in order to update its clock! 
Must make a diary note to do it again when the clocks go back in October - 
otherwise calls made between 5pm and 6pm will get very expensive!
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

In an earlier contribution to this discussion,
Appelation Controlee   wrote:

> On Sat, 26 Apr 2008 06:30:45 GMT, BC wrote:
>
>> Geoff Lane wrote:
>>> I've just acquired an Orchid Dialler.
>>>
>>> One of the very helpful Orchid staff set up the routing table for
>>> me and I have viewed it on the CW Client software.
>>>
>>> I have viewed the orchid web page videos but it is a wee bit vague
>>> as to how the CW Client info gets uploaded to the orchid dialler.
>>>
>>> It refers to forcing dial home, how is this achieved as there is no
>>> mention on the CW Client what phone number the dialler is attached
>>> to; does one just use the code ***12#4567890*3 as shown in the
>>> manual.
>>>
>>> Geoff Lane
>>
>> Haven't got the instructions in front of me as they are my moms, but
>> basically you lift the receiver, key in the above code then hang up.
>> Watch the dialler, the red light will start to flash whilst it dials
>> home and downloads required information.
>
> I've pretty much given up on mine. It steadfastly refuses to phone
> home. It's even been back to Orchid Telecom, but it didn't behave any
> differently when it came back, so we still faff about with override
> codes depending on number and time of day.

Then I would suggest that you're not doing it right. It's easiest if you 
have a phone which enables you to input the whole string in advance, and 
only dials it when you lift the handset or press the green button (depending 
on the type of phone). Or you may be able to program the string into a 
button or directory entry on your phone.
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

Roger Mills wrote:
wnload *your* table.
> 
> I've only had mine a few weeks and was initially caught out by the time 
> change when the clocks went forward. I realised that something was wrong 
> when making a call at about 6.30pm one day, to be greeted with 18866's "zero 
> pence per minute" message rather than connecting via BT. I eventually worked 
> out that I needed to force it to dial home in order to update its clock! 
> Must make a diary note to do it again when the clocks go back in October - 
> otherwise calls made between 5pm and 6pm will get very expensive!

Also be aware that if it's unplugged from the line, or loses line volts, when 
reconnected the clock seems to reset back to 00:00hrs Monday. The actual table 
settings seem to be retained. You might think why unplug it ?  Well, I don't, 
it's just that my BT phone line's voice circuit (but not ADSL) has gone dead 
for days at a time three times in the last year. Muppetry at the exchange I 
assume ?

-- 
Mark
Please replace invalid and invalid with gmx and net to reply.

In an earlier contribution to this discussion,
Mark Carver <mark.carver@invalid.invalid>  wrote:

> Roger Mills wrote:
> wnload *your* table.
>>
>> I've only had mine a few weeks and was initially caught out by the
>> time change when the clocks went forward. I realised that something
>> was wrong when making a call at about 6.30pm one day, to be greeted
>> with 18866's "zero pence per minute" message rather than connecting
>> via BT. I eventually worked out that I needed to force it to dial
>> home in order to update its clock! Must make a diary note to do it
>> again when the clocks go back in October - otherwise calls made
>> between 5pm and 6pm will get very expensive!
>
> Also be aware that if it's unplugged from the line, or loses line
> volts, when reconnected the clock seems to reset back to 00:00hrs
> Monday. The actual table settings seem to be retained. You might
> think why unplug it ?  Well, I don't, it's just that my BT phone
> line's voice circuit (but not ADSL) has gone dead for days at a time
> three times in the last year. Muppetry at the exchange I assume ?

How would you know that its clock had been reset - is there any way of 
getting it to tell you what it *thinks* the time is?

Incidentally, mine is mains powered so I assume I would need to lose both 
the mains and the line at the same time for its clock to be affected?
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

Roger Mills wrote:
> 
> How would you know that its clock had been reset - is there any way of 
> getting it to tell you what it *thinks* the time is?

I discovered mine was still on its weekday profile on a Saturday, I back timed 
and worked out it probably reset to Monday 00:00hrs from when our line had 
been restored after a failure earlier that week.

> Incidentally, mine is mains powered so I assume I would need to lose both 
> the mains and the line at the same time for its clock to be affected?

Ah, yes. Far more resilient !


-- 
Mark
Please replace invalid and invalid with gmx and net to reply.

Roger Mills wrote:

> It's easiest if you 
> have a phone which enables you to input the whole string in advance, and 
> only dials it when you lift the handset or press the green button (depending 
> on the type of phone). Or you may be able to program the string into a 
> button or directory entry on your phone.

So, does dialing the manual code of ***12#4567890*3 automatically dial 
Orchid's 01536272200 number.

Geoff Lane

Roger Mills wrote:

> It doesn't matter (except to you) what phone number the dialler is attached 
> to. Each dialler has a unique ID which is cross-referenced to the 
> appropriate config table in Orchid's database - so calling home, as 
> described, will cause it to download *your* table.

So, once it's been uploaded to the dialer is there any way of checking 
it has been uploaded correctly.

I haven't done anything as yet with my CW client so am unsure if any 
data within the client changes.

Geoff Lane

In an earlier contribution to this discussion,
Mark Carver <mark.carver@invalid.invalid>  wrote:

> Roger Mills wrote:
>>
>> How would you know that its clock had been reset - is there any way
>> of getting it to tell you what it *thinks* the time is?
>
> I discovered mine was still on its weekday profile on a Saturday, I
> back timed and worked out it probably reset to Monday 00:00hrs from
> when our line had been restored after a failure earlier that week.
>

So the only way of telling seems to be by observing what it actually does, 
relative to your expectations. This is how I realised that it wasn't on 
summertime.

It would be nice if there were a code you could dial in which would cause it 
to speak the time - but that seems too much to hope for. One day when I've 
got nothing better to do I must download and study the *advanced* user 
guide. There might *just* be some useful features in that.
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

In an earlier contribution to this discussion,
Geoff Lane   wrote:

>
> So, does dialing the manual code of ***12#4567890*3 automatically dial
> Orchid's 01536272200 number.
>

Yes - or whatever the number is. I think that it uses an 0845 number the 
first time it calls home, and the 01536 number thereafter - but I wouldn'y 
swear to it.
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

In an earlier contribution to this discussion,
Geoff Lane   wrote:

> Roger Mills wrote:
>
>> It doesn't matter (except to you) what phone number the dialler is
>> attached to. Each dialler has a unique ID which is cross-referenced
>> to the appropriate config table in Orchid's database - so calling
>> home, as described, will cause it to download *your* table.
>
> So, once it's been uploaded to the dialer is there any way of checking
> it has been uploaded correctly.
>
> I haven't done anything as yet with my CW client so am unsure if any
> data within the client changes.
>
> Geoff Lane

I forget the exact detail, but if you point the client at Orchid's database, 
it shows a status change once it has successfully downloaded the table.
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

Roger Mills wrote:

>  One day when I've
> got nothing better to do I must download and study the *advanced* user 
> guide. There might *just* be some useful features in that.

Is that available on the site?

I was initially hoping that I would be able to manually program specific 
numbers, rather than those starting 07 etc, to be routed separately.

I know I can manually overide but it is intended fro an elderly relative 
so I have to keep things simple.

Geoff Lane

Roger Mills wrote:

>> So, once it's been uploaded to the dialer is there any way of checking
>> it has been uploaded correctly.

> I forget the exact detail, but if you point the client at Orchid's database, 
> it shows a status change once it has successfully downloaded the table.

I suppose I'm just going to have to give it a go and try it.

I can insert the dial home code in the address book for simplicity and I 
suppose change it as required.

Geoff Lane

In an earlier contribution to this discussion,
Geoff Lane   wrote:

> Roger Mills wrote:
>
>>  One day when I've
>> got nothing better to do I must download and study the *advanced*
>> user guide. There might *just* be some useful features in that.
>
> Is that available on the site?
>

Well, there *should* be an Advanced User Guide for the CW Client - as 
opposed to the Quick Start user guide - but I can't access it at the moment.

Orchid seem to be having problems with their domain name. They *were* at 
www.orchid-electronics.com but now seem to be at www.orchid-telecom.com - 
but some of the internal links on their site haven't been updated, resulting 
in 404 errors when trying to access certain pages.

Substituting telecom for electronics, the advanced guide *should* be at 
http://www.orchid-telecom.com/CWClientAdvancedUG.pdf - but it ain't, and I 
can't find any links to it on the site. [The only URL I have is in my 
*printed* version of the Quick Start guide - and I can't even find where I 
downloaded *that* from!]
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

On Sat, 26 Apr 2008 22:24:24 +0100, Geoff Lane
 wrote:

>Roger Mills wrote:
>
>> It's easiest if you 
>> have a phone which enables you to input the whole string in advance, and 
>> only dials it when you lift the handset or press the green button (depending 
>> on the type of phone). Or you may be able to program the string into a 
>> button or directory entry on your phone.
>
>So, does dialing the manual code of ***12#4567890*3 automatically dial 
>Orchid's 01536272200 number.
>
It dials whatever number is in the profile. The number can be changed
on the routing on CWClient. The one that works for me is labelled:-
ORCHID GEO 01536272200

This routes through BT (on my line). There are others that can be
selected with a prefix for alternate carrier(s), but I have never
tried any of them. (I need a few calls through BT / quarter to keep my
free privacy option  :-)  ).

-- 
brightside S9

Roger Mills wrote:
> In an earlier contribution to this discussion,
> Geoff Lane   wrote:
> 
>> Roger Mills wrote:
>>
>>>  One day when I've
>>> got nothing better to do I must download and study the *advanced*
>>> user guide. There might *just* be some useful features in that.
>> Is that available on the site?
>>
> 
> Well, there *should* be an Advanced User Guide for the CW Client - as 
> opposed to the Quick Start user guide - but I can't access it at the moment.

I have an old copy saved (version 1.4.2, dated Feb 2005) if anyone wants 
that? Can't remember exactly what's in it!  Don't know how much it will 
have changed since then - and I expect Orchid will have their domain 
name sorted out soon anyway.

David

In an earlier contribution to this discussion,
Lobster   wrote:


>
> I have an old copy saved (version 1.4.2, dated Feb 2005) if anyone
> wants that? Can't remember exactly what's in it!  Don't know how much
> it will have changed since then - and I expect Orchid will have their
> domain name sorted out soon anyway.
>
> David

It may not have changed much. The Quick Start user guide which was supplied 
very recently is only v1.4.3 dated May 2005.

If what you have is definitely the Advanced User Guide and not the Quick 
Start Guide, please may I have a copy?

[The email address in the header *is* genuine but not regularly monitored - 
so please post a note, saying that you've sent something to the Googlemail 
address.]
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

Geoff Lane wrote:
> I've just acquired an Orchid Dialler.

> It refers to forcing dial home, how is this achieved as there is no 
> mention on the CW Client what phone number the dialler is attached to; 
> does one just use the code ***12#4567890*3 as shown in the manual.

Well, I've given it a go and I cannot get the dialer to 'dial home'.

Entered number in my DECT phone so easy, go off hook after last tone and 
light flashes for about 15 seconds. Doesn't appear to have downloaded 
any data as mobile calls still go via BT and my CW Client shows mobile 
calls to always go via 18185.

Geoff Lane

Roger Mills wrote:
> In an earlier contribution to this discussion,
> Lobster   wrote:
> 
> 
>> I have an old copy saved (version 1.4.2, dated Feb 2005) if anyone
>> wants that? Can't remember exactly what's in it!  Don't know how much
>> it will have changed since then - and I expect Orchid will have their
>> domain name sorted out soon anyway.

> It may not have changed much. The Quick Start user guide which was supplied 
> very recently is only v1.4.3 dated May 2005.
> 
> If what you have is definitely the Advanced User Guide and not the Quick 
> Start Guide, please may I have a copy?

Done.

FWIW my copy of the quickstart quide is 1.4.1, Feb 2005 so as you say, 
the advance guide probably hasn't changed much.

David

In an earlier contribution to this discussion,
Geoff Lane   wrote:

>
> Well, I've given it a go and I cannot get the dialer to 'dial home'.
>
> Entered number in my DECT phone so easy, go off hook after last tone
> and light flashes for about 15 seconds. Doesn't appear to have
> downloaded any data as mobile calls still go via BT and my CW Client
> shows mobile calls to always go via 18185.
>
> Geoff Lane

A few silly questions . . .

How is it wired up? Presumably the dialler is connected to the BT line, and 
the DECT base unit is plugged into one of the sockets on the side of the 
dialler?

Do you mean what you say about going off-hook because it doesn't sound quite 
right? You enter the string into the DECT handset and then press the green 
button (or whatever) to make the DECT go off-hook and dial the number. As 
soon as the last digit has been dialled, press the red button (or whatever 
you have to press to end a call), forcing the DECT to go back *on*-hook. 
This makes the line available to the dialler to make its own call home. The 
dialler light should flash for more than 15 seconds - I think they suggest a 
minute, but mine flashed for less than that when I updated the clock, and 
that seems to have worked ok.

After a successful download, if you go on-line with CW Client and find the 
config table for your dialler, it should show a status of 'Active'.
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

In an earlier contribution to this discussion,
Lobster   wrote:

> Roger Mills wrote:
>> In an earlier contribution to this discussion,
>>
>> If what you have is definitely the Advanced User Guide and not the
>> Quick Start Guide, please may I have a copy?
>
> Done.
>
> FWIW my copy of the quickstart quide is 1.4.1, Feb 2005 so as you say,
> the advance guide probably hasn't changed much.
>
> David

Safely received - many thanks!
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

"Geoff Lane"  wrote in message 
news:fv216e$8nv$1@news.datemas.de...
>
> Well, I've given it a go and I cannot get the dialer to 'dial home'.
>
> Entered number in my DECT phone so easy, go off hook after last tone and 
> light flashes for about 15 seconds. Doesn't appear to have downloaded any 
> data as mobile calls still go via BT and my CW Client shows mobile calls 
> to always go via 18185.

Tried the more long winded reset - i.e.:

Lift Handset & dial
**# 0000 * 01536272200 * 1
Replace handset

Lift Handset & dial
**# 0000 * 1 * 8
Replace handset

Lift Handset & dial
**# 0000 * 0 * *
Replace handset

Lift Handset & dial
**# 0000 * 0 * 7
Replace handset

Finally Lift Handset & dial ***12#4567890*3
Replace handset

--
Far

On Sat, 26 Apr 2008 14:18:05 +0100, Roger Mills wrote:

> In an earlier contribution to this discussion,
> Appelation Controlee   wrote:
> 
>> On Sat, 26 Apr 2008 06:30:45 GMT, BC wrote:
>>
>>> Geoff Lane wrote:
>>>> I've just acquired an Orchid Dialler.
>>>>
>>>> One of the very helpful Orchid staff set up the routing table for
>>>> me and I have viewed it on the CW Client software.
>>>>
>>>> I have viewed the orchid web page videos but it is a wee bit vague
>>>> as to how the CW Client info gets uploaded to the orchid dialler.
>>>>
>>>> It refers to forcing dial home, how is this achieved as there is no
>>>> mention on the CW Client what phone number the dialler is attached
>>>> to; does one just use the code ***12#4567890*3 as shown in the
>>>> manual.
>>>>
>>>> Geoff Lane
>>>
>>> Haven't got the instructions in front of me as they are my moms, but
>>> basically you lift the receiver, key in the above code then hang up.
>>> Watch the dialler, the red light will start to flash whilst it dials
>>> home and downloads required information.
>>
>> I've pretty much given up on mine. It steadfastly refuses to phone
>> home. It's even been back to Orchid Telecom, but it didn't behave any
>> differently when it came back, so we still faff about with override
>> codes depending on number and time of day.
> 
> Then I would suggest that you're not doing it right.

Maybe you would but it still doesn't phone home.

Far wrote:
> "Geoff Lane"  wrote in message
> news:fv216e$8nv$1@news.datemas.de...
>>
>> Well, I've given it a go and I cannot get the dialer to 'dial home'.
>>
>> Entered number in my DECT phone so easy, go off hook after last tone
>> and light flashes for about 15 seconds. Doesn't appear to have
>> downloaded any data as mobile calls still go via BT and my CW Client
>> shows mobile calls to always go via 18185.
>
> Tried the more long winded reset - i.e.:
>
> Lift Handset & dial
> **# 0000 * 01536272200 * 1
> Replace handset
>
> Lift Handset & dial
> **# 0000 * 1 * 8
> Replace handset
>
> Lift Handset & dial
> **# 0000 * 0 * *
> Replace handset
>
> Lift Handset & dial
> **# 0000 * 0 * 7
> Replace handset
>
> Finally Lift Handset & dial ***12#4567890*3
> Replace handset

What was the result?

John

On Sun, 27 Apr 2008 09:56:59 +0100, Geoff Lane
 wrote:

>Roger Mills wrote:
>
>>  One day when I've
>> got nothing better to do I must download and study the *advanced* user 
>> guide. There might *just* be some useful features in that.
>
>Is that available on the site?
>
>I was initially hoping that I would be able to manually program specific 
>numbers, rather than those starting 07 etc, to be routed separately.
Why would you want to route a specific number as distinct from a
number type? From a cost basis this seems to make no sense.
However, there are times when you may want to bypass the box with one
specific number. One of my relations has an emergency call pendant
that she carries round her neck. This triggers a special dialler. I
wanted this specific number to go directly via BT. I asked Orchid to
include this in their options and they did. If you have a similar
reason then I'm sure they will accomodate you.
If your releative just needs easy dialling, for a range of numbers,
why not get a phone with one touch memory buttons so it is easy to
'speed dial'.


---
Remove 'no_spam_' from email address.
---

On Sat, 26 Apr 2008 13:47:55 +0100, Appelation Controlee
 wrote:

>On Sat, 26 Apr 2008 06:30:45 GMT, BC wrote:
>
>>> It refers to forcing dial home, how is this achieved as there is no 
>>> mention on the CW Client what phone number the dialler is attached to; 
>>> does one just use the code ***12#4567890*3 as shown in the manual.
>>> 
>
>I've pretty much given up on mine. It steadfastly refuses to phone home.
>It's even been back to Orchid Telecom, but it didn't behave any differently
>when it came back, so we still faff about with override codes depending on
>number and time of day.

Try to connect the telephone to the master socket. And try a different
telephone

With mine, if I dial from an extension, it does not call home.

I need to use a specific telephone and plug it into the master socket.
The same telephone does not initiate the call-home sequence if it's
not in the master socket and no other telephone (of the ones I have)
initiates the call-home sequence even if it's plugged into the master
socket.

Go figure....

Lnz

[L.]

In an earlier contribution to this discussion,
Brian A   wrote:

> On Sun, 27 Apr 2008 09:56:59 +0100, Geoff Lane
>  wrote:
>
>> Roger Mills wrote:
>>
>>>  One day when I've
>>> got nothing better to do I must download and study the *advanced*
>>> user guide. There might *just* be some useful features in that.
>>
>> Is that available on the site?
>>
>> I was initially hoping that I would be able to manually program
>> specific numbers, rather than those starting 07 etc, to be routed
>> separately.

> Why would you want to route a specific number as distinct from a
> number type? From a cost basis this seems to make no sense.

I suppose that you may want to bar calls to mobiles - and certainly to 
'personal' numbers - except for allowing calls to a specific mobile (say).

> However, there are times when you may want to bypass the box with one
> specific number. One of my relations has an emergency call pendant
> that she carries round her neck. This triggers a special dialler. I
> wanted this specific number to go directly via BT. I asked Orchid to
> include this in their options and they did.

Or you could have plugged it into an extension socket not controlled by the 
Orchid dialler.

> If your relative just needs easy dialling, for a range of numbers,
> why not get a phone with one touch memory buttons so it is easy to
> 'speed dial'.
>
That's fine, but it won't automatically use different routing at different 
times/days - which may be a requirement.

Maybe someone can answer this one for me . . .

I have currently barred calls to all numbers starting with 08 - since calls 
to 0845 and 0870 numbers are almost invariably cheaper using VoIP, so I use 
that instead. This means that 0800 numbers are also barred, but I would like 
to allow these, and route them via BT (my default operator). Is there an 
easy way to do this?
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

Roger Mills wrote:
> In an earlier contribution to this discussion,
> Brian A   wrote:
>
>> On Sun, 27 Apr 2008 09:56:59 +0100, Geoff Lane
>>  wrote:
>>
>>> Roger Mills wrote:
>>>
>>>>  One day when I've
>>>> got nothing better to do I must download and study the *advanced*
>>>> user guide. There might *just* be some useful features in that.
>>>
>>> Is that available on the site?
>>>
>>> I was initially hoping that I would be able to manually program
>>> specific numbers, rather than those starting 07 etc, to be routed
>>> separately.
>
>> Why would you want to route a specific number as distinct from a
>> number type? From a cost basis this seems to make no sense.
>
> I suppose that you may want to bar calls to mobiles - and certainly to
> 'personal' numbers - except for allowing calls to a specific mobile
> (say).
>> However, there are times when you may want to bypass the box with one
>> specific number. One of my relations has an emergency call pendant
>> that she carries round her neck. This triggers a special dialler. I
>> wanted this specific number to go directly via BT. I asked Orchid to
>> include this in their options and they did.
>
> Or you could have plugged it into an extension socket not controlled
> by the Orchid dialler.
>
>> If your relative just needs easy dialling, for a range of numbers,
>> why not get a phone with one touch memory buttons so it is easy to
>> 'speed dial'.
>>
> That's fine, but it won't automatically use different routing at
> different times/days - which may be a requirement.
>
> Maybe someone can answer this one for me . . .
>
> I have currently barred calls to all numbers starting with 08 - since
> calls to 0845 and 0870 numbers are almost invariably cheaper using
> VoIP, so I use that instead. This means that 0800 numbers are also
> barred, but I would like to allow these, and route them via BT (my
> default operator). Is there an easy way to do this?

Dialling 1280 before the number you want forces that call to go via BT.

John

In an earlier contribution to this discussion,
John <replyingroup@notemail>  wrote:

> Roger Mills wrote:
>>
>> I have currently barred calls to all numbers starting with 08 - since
>> calls to 0845 and 0870 numbers are almost invariably cheaper using
>> VoIP, so I use that instead. This means that 0800 numbers are also
>> barred, but I would like to allow these, and route them via BT (my
>> default operator). Is there an easy way to do this?
>
> Dialling 1280 before the number you want forces that call to go via
> BT.
> John

Yes, I know that - but what I was really asking was can I configure the 
dialler to pass 0800 calls to BT whilst barring 08-everything-else calls - 
without any need to dial 1280?
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

Brian A wrote:

>> I was initially hoping that I would be able to manually program specific 
>> numbers, rather than those starting 07 etc, to be routed separately.

> Why would you want to route a specific number as distinct from a
> number type? From a cost basis this seems to make no sense.

Only to make a few calls via BT to keep BT services alive.

> If your releative just needs easy dialling, for a range of numbers,
> why not get a phone with one touch memory buttons so it is easy to
> 'speed dial'.

Yes, I have that on her DECT phone.

Geoff Lane

Roger Mills wrote:

>> Well, I've given it a go and I cannot get the dialer to 'dial home'.
>>
>> Entered number in my DECT phone so easy, go off hook after last tone
>> and light flashes for about 15 seconds. Doesn't appear to have
>> downloaded any data as mobile calls still go via BT and my CW Client
>> shows mobile calls to always go via 18185.

> A few silly questions . . .
> 
> How is it wired up? Presumably the dialler is connected to the BT line, and 
> the DECT base unit is plugged into one of the sockets on the side of the 
> dialler?

Yes, that is how I have it set up.

> Do you mean what you say about going off-hook because it doesn't sound quite 
> right? 

Yes, my mistake, I got it the wrong way round but did it as you explained.

> After a successful download, if you go on-line with CW Client and find the 
> config table for your dialler, it should show a status of 'Active'.

No nothing in active.

Geoff Lane

Far wrote:

> Tried the more long winded reset - i.e.:
> 
> Lift Handset & dial
> **# 0000 * 01536272200 * 1
> Replace handset
> 
> Lift Handset & dial
> **# 0000 * 1 * 8
> Replace handset
> 
> Lift Handset & dial
> **# 0000 * 0 * *
> Replace handset
> 
> Lift Handset & dial
> **# 0000 * 0 * 7
> Replace handset
> 
> Finally Lift Handset & dial ***12#4567890*3
> Replace handset

I know what the first and last ones do but what are the middles ones.

I'll give it a try and get back.

Geoff Lane

[L.] wrote:

> Try to connect the telephone to the master socket. And try a different
> telephone
> 
> With mine, if I dial from an extension, it does not call home.

This is sounding a wee bit flakey, is it only on the phone home sequence 
that this happens.

What about making calls, does it give the same problems from the extension.

Geoff Lane

Roger Mills wrote:
> In an earlier contribution to this discussion,
> John <replyingroup@notemail>  wrote:
> 
>> Roger Mills wrote:
>>> I have currently barred calls to all numbers starting with 08 - since
>>> calls to 0845 and 0870 numbers are almost invariably cheaper using
>>> VoIP, so I use that instead. This means that 0800 numbers are also
>>> barred, but I would like to allow these, and route them via BT (my
>>> default operator). Is there an easy way to do this?
>> Dialling 1280 before the number you want forces that call to go via
>> BT.
>> John
> 
> Yes, I know that - but what I was really asking was can I configure the 
> dialler to pass 0800 calls to BT whilst barring 08-everything-else calls - 
> without any need to dial 1280?

I haven't been in and played with my CW Client for ages (which is remiss 
of me as I expect I'm no longer getting the optimumt rate/routing) - so 
apologies if I'm mis-remembering - but I'm almost certain that it has 
specific codes to allow that.

David

In an earlier contribution to this discussion,
Lobster   wrote:

> Roger Mills wrote:
>> In an earlier contribution to this discussion,
>>
>> Yes, I know that - but what I was really asking was can I configure
>> the dialler to pass 0800 calls to BT whilst barring
>> 08-everything-else calls - without any need to dial 1280?
>
> I haven't been in and played with my CW Client for ages (which is
> remiss of me as I expect I'm no longer getting the optimumt
> rate/routing) - so apologies if I'm mis-remembering - but I'm almost
> certain that it has specific codes to allow that.
>
> David

You may well be right - I'll have another look!
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

In an earlier contribution to this discussion,
Geoff Lane   wrote:

> [L.] wrote:
>
>> Try to connect the telephone to the master socket. And try a
>> different telephone
>>
>> With mine, if I dial from an extension, it does not call home.
>
> This is sounding a wee bit flakey, is it only on the phone home
> sequence that this happens.
>
> What about making calls, does it give the same problems from the
> extension.
> Geoff Lane

Well, it works from all my extension sockets - but they are plugged into it 
rather than it into them.

In other words, I have intercepted my extension wiring so that, instead of 
being kroned into the back of the master faceplate, it is connected to one 
of the sockets on the side of the dialler. The dialler's cord is plugged 
into the master socket. So calls made from any handset in the house (apart 
from those using VoIP) are automatically routed using the rules programmed 
into the (single) dialler.
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

On Mon, 28 Apr 2008 18:09:05 +0100, "Roger Mills"
 wrote:

>In an earlier contribution to this discussion,
>John <replyingroup@notemail>  wrote:
>
>> Roger Mills wrote:
>>>
>>> I have currently barred calls to all numbers starting with 08 - since
>>> calls to 0845 and 0870 numbers are almost invariably cheaper using
>>> VoIP, so I use that instead. This means that 0800 numbers are also
>>> barred, but I would like to allow these, and route them via BT (my
>>> default operator). Is there an easy way to do this?
>>
>> Dialling 1280 before the number you want forces that call to go via
>> BT.
>> John
>
>Yes, I know that - but what I was really asking was can I configure the 
>dialler to pass 0800 calls to BT whilst barring 08-everything-else calls - 
>without any need to dial 1280?
Certainly you can. It is a standard function of the box. This is why I
couldn't understand what you were trying to get at. 
You can route 0800/0500/0808 numbers via BT and simply not route 0870
and 0845 numbers. You can do any of these routes depending on time of
day also. However, I think that 0845 and 0870 are probably cheaper via
18185 except for the dreaded flagfall.
0870, in particular, is not usually cheaper on voip than 18185.
If you are using voip are you using, say, an SPA-3000/SPA-3102 for
example, together with the Orchid dialler?

---
Remove 'no_spam_' from email address.
---

In an earlier contribution to this discussion,
Brian A   wrote:

> On Mon, 28 Apr 2008 18:09:05 +0100, "Roger Mills"
>  wrote:
>
>> What I was really asking was can I configure
>> the dialler to pass 0800 calls to BT whilst barring
>> 08-everything-else calls - without any need to dial 1280?

> Certainly you can. It is a standard function of the box. This is why I
> couldn't understand what you were trying to get at.

Thanks - I must have a closer look at the rules. When I first got the box I 
was probably in too much of a hurry to get it doing *something* - and 
haven't yet re-visited it to introduce a few more refinements.

> You can route 0800/0500/0808 numbers via BT and simply not route 0870
> and 0845 numbers. You can do any of these routes depending on time of
> day also. However, I think that 0845 and 0870 are probably cheaper via
> 18185 except for the dreaded flagfall.
> 0870, in particular, is not usually cheaper on voip than 18185.

A lot depends on the duration of the call. My VoIP calls are made via 
voip.co.uk which bills by the second, and has no minimum call charge or 
connection charge. Although other operators (even BT at times - but watch 
the fact that weekend daytime calls cost the same as weekday calls) may have 
lower ppm charges, the break-even doesn't occur until quite a long time in 
some cases due to the connection charge.

> If you are using voip are you using, say, an SPA-3000/SPA-3102 for
> example, together with the Orchid dialler?
>

I have a 2-line phone, with one line connected to BT via the Orchid dialler 
and the other connected to VoIP via a PAP2T. When using the BT line, routing 
decisions are automated by the dialler - but the decison whether to use the 
BT line or VoIP for a particular call is manual.
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

"Geoff Lane"  wrote in message 
news:fv54ra$rl7$2@news.datemas.de...
>
> I know what the first and last ones do but what are the middles ones.
>
> I'll give it a try and get back.

Not entirely sure but it is published in one of the Orchid User Guides as a 
reset sequence and helped me when I had problems with my Orchid V4 last 
year.

--
Far

Brian A wrote:

>> Yes, I know that - but what I was really asking was can I configure the 
>> dialler to pass 0800 calls to BT whilst barring 08-everything-else calls - 
>> without any need to dial 1280?

> Certainly you can. It is a standard function of the box. This is why I
> couldn't understand what you were trying to get at. 
> You can route 0800/0500/0808 numbers via BT and simply not route 0870
> and 0845 numbers. 

So how do you do that..

I am new to the dialer and am not looking to do this at the moment but 
some of the codes appear a mystery to me.

What, for instance is the difference between the carrier code of 18185, 
18185# and 18185#00

Geoff Lane

John wrote:

>> Tried the more long winded reset - i.e.:
>>
>> Lift Handset & dial
>> **# 0000 * 01536272200 * 1
>> Replace handset

 >> etc

>> Finally Lift Handset & dial ***12#4567890*3
>> Replace handset
> 
> What was the result?

I eventually switched off my adsl modem and then tried to dial home and 
it worked fine.

I am wondering now, if the adsl modem affected the set up procedure will 
it have a problem making the calls.

Geoff Lane

On Mon, 28 Apr 2008 12:59:19 +0100, [L.] wrote:

> On Sat, 26 Apr 2008 13:47:55 +0100, Appelation Controlee
>  wrote:
> 
>>On Sat, 26 Apr 2008 06:30:45 GMT, BC wrote:
>>
>>>> It refers to forcing dial home, how is this achieved as there is no 
>>>> mention on the CW Client what phone number the dialler is attached to; 
>>>> does one just use the code ***12#4567890*3 as shown in the manual.
>>>> 
>>
>>I've pretty much given up on mine. It steadfastly refuses to phone home.
>>It's even been back to Orchid Telecom, but it didn't behave any differently
>>when it came back, so we still faff about with override codes depending on
>>number and time of day.
> 
> Try to connect the telephone to the master socket. And try a different
> telephone
> 
> With mine, if I dial from an extension, it does not call home.
> 
> I need to use a specific telephone and plug it into the master socket.
> The same telephone does not initiate the call-home sequence if it's
> not in the master socket and no other telephone (of the ones I have)
> initiates the call-home sequence even if it's plugged into the master
> socket.

It's been plugged in to every socket in the house. I've input the 
"phone home" string from wired phones and DECT. Makes no difference.

Appelation Controlee wrote:

> It's been plugged in to every socket in the house. I've input the 
> "phone home" string from wired phones and DECT. Makes no difference.

If you have an ADSL connection try turning the modem off.

This worked for me after initially being unable to phone home.

Geoff Lane

Geoff Lane wrote:
> Brian A wrote:
> 
>>> Yes, I know that - but what I was really asking was can I configure 
>>> the dialler to pass 0800 calls to BT whilst barring 
>>> 08-everything-else calls - without any need to dial 1280?
> 
>> Certainly you can. It is a standard function of the box. This is why I
>> couldn't understand what you were trying to get at. You can route 
>> 0800/0500/0808 numbers via BT and simply not route 0870
>> and 0845 numbers. 
> 
> So how do you do that..
> 
> I am new to the dialer and am not looking to do this at the moment but 
> some of the codes appear a mystery to me.
> 
> What, for instance is the difference between the carrier code of 18185, 
> 18185# and 18185#00

A # is a 1-second pause; a lot of the specific carrier codes in the 
CW-client library come in several flavours, with different numbers of 
#s.  Needed sometimes to ensure that the desired carrier is connected 
and live before the called phone number gets fired at it.

Dunno about the #00 though.

David

On Wed, 30 Apr 2008 18:43:29 +0100, Geoff Lane wrote:

> Appelation Controlee wrote:
> 
>> It's been plugged in to every socket in the house. I've input the 
>> "phone home" string from wired phones and DECT. Makes no difference.
> 
> If you have an ADSL connection try turning the modem off.
> 
> This worked for me after initially being unable to phone home.

That was among the many alternatives that were tried.

Geoff Lane  wrote:
> I eventually switched off my adsl modem and then tried to dial home and 
> it worked fine.

Silly question time... you /have/ got the Orchid plugged in to a
filtered socket, haven't you...?

Working back from the BT master socket, you should have these items in
order:

    *	ADSL filter/splitter
    *	Orchid dialer
    *	All your phone extensions

Chris

Roger Mills  wrote:
> Yes, I know that - but what I was really asking was can I configure the 
> dialler to pass 0800 calls to BT whilst barring 08-everything-else calls - 
> without any need to dial 1280?

Yes of course you can. The whole point of the OD is that it takes over
the dialing of the short codes (or whatever) for you.

Chris

Geoff Lane  wrote:
> Well, I've given it a go and I cannot get the dialer to 'dial home'.

Try it twice in a row. (That's what my version of the manual recommends.)

Chris

Roger Mills  wrote:
> It doesn't matter (except to you) what phone number the dialler is attached 
> to. Each dialler has a unique ID which is cross-referenced to the 
> appropriate config table in Orchid's database - so calling home, as 
> described, will cause it to download *your* table.

I suspect it's your CLI, so if you call with that supressed you may get
problems. (I haven't run the CWClient for ages, but ISTR that there's a
"do not change this value" setting against your own phone number?)

Chris

Chris Davies wrote:

>> I eventually switched off my adsl modem and then tried to dial home and 
>> it worked fine.
> 
> Silly question time... you /have/ got the Orchid plugged in to a
> filtered socket, haven't you...?
> 
> Working back from the BT master socket, you should have these items in
> order:
> 
>     *	ADSL filter/splitter
>     *	Orchid dialer
>     *	All your phone extensions

My home phone wiring is very old, I have old GPO boxes with one going to 
  a new style box. Looking at the wiring I am surprised it (adsl) works 
at all but it does.

Yes, this is the way I have it connected.

Geoff