Hi,

My LLU service from Tiscali is due to be ceased tomorrow (31-01-08)
and a BT
re-provide. But, I have just come in and there is no dial tone. Is
this
normal just before switchover, just got a rushing noise?

Also can someone please confirm that Plusnet are nothing to do with
Tiscali?
Just read some alarming reports about Plusnet users being switched
over to
Tiscali LLU. (Abeit dated 2006). Don't wan't to jump out of the frying
pan
and into the fire!

Thanks,

Ken.

Ken Preston wrote:
> Hi,
>
> My LLU service from Tiscali is due to be ceased tomorrow (31-01-08)
> and a BT
> re-provide. But, I have just come in and there is no dial tone. Is
> this
> normal just before switchover, just got a rushing noise?
>
> Also can someone please confirm that Plusnet are nothing to do with
> Tiscali?
> Just read some alarming reports about Plusnet users being switched
> over to
> Tiscali LLU. (Abeit dated 2006). Don't wan't to jump out of the
> frying pan
> and into the fire!
>
> Thanks,
>
> Ken.

The first bit first, Plusnet have got nothing to do with Tiscali at 
all, they are owned by BT...

As for your loss of dial tone etc, I wouldn't be suprised if Tiscali 
have shut you down early, but it is also possible that the jumpering 
to do what you are requiring may have been done early as well.

I'm afraid it's a bite the bullet for the next 24 hours & hopefully 
everything will be on line.  If it isn't do not delay but report it 
immediately to BT faults (0800 800150) as there is a possiblity that 
the 'wonderful' system may have change the complete routing of your 
pair & not just do the relatively simple MDF mapping change which it 
should do.

On Wed, 30 Jan 2008 13:16:15 -0800 (PST)
Ken Preston  wrote:

> Hi,
> 
> My LLU service from Tiscali is due to be ceased tomorrow (31-01-08)
> and a BT
> re-provide. But, I have just come in and there is no dial tone. Is
> this
> normal just before switchover, just got a rushing noise?
> 
> Also can someone please confirm that Plusnet are nothing to do with
> Tiscali?
> Just read some alarming reports about Plusnet users being switched
> over to
> Tiscali LLU. (Abeit dated 2006). Don't wan't to jump out of the frying
> pan
> and into the fire!
> 
> Thanks,
> 
> Ken.

Plusnet is owned by BT.

http://www.plus.net/press/about_us.shtml

R.

Ken Preston wrote:

> Also can someone please confirm that Plusnet are nothing to do with
> Tiscali?

Hi Ken, we do have around 8000 customers on Tiscali's LLU offering.

The only other affiliation with Tiscali we have it the fact that we use 
them for some of our transit peering (although that's a far cry from the 
Tiscali you will be familiar with).

> Just read some alarming reports about Plusnet users being switched
> over to
> Tiscali LLU. (Abeit dated 2006). Don't wan't to jump out of the frying
> pan
> and into the fire!

We no longer actively migrate/provision customers to/on LLU and all new 
migrations/signups are on BT IPStream.

> Thanks,
> 
> Ken.

Kind Rgds,

-- 
|Bob Pullen                   Broadband Solutions for
|Support                            Home & Business @
|PlusNet plc.                            www.plus.net
+------ PlusNet - The smarter way to broadband ------

On Wed, 30 Jan 2008 22:05:27 -0000, "kraftee"
<Kraftee@b&e-cottee.me.uk> wrote:

>As for your loss of dial tone etc, I wouldn't be suprised if Tiscali 
>have shut you down early, but it is also possible that the jumpering 
>to do what you are requiring may have been done early as well.

Ok, fair enough.


>I'm afraid it's a bite the bullet for the next 24 hours & hopefully 
>everything will be on line.  If it isn't do not delay but report it 
>immediately to BT faults (0800 800150) as there is a possiblity that 
>the 'wonderful' system may have change the complete routing of your 
>pair & not just do the relatively simple MDF mapping change which it 
>should do. 

OK, the "rushing noise" has gone now, no line voltage at all, I take
it this is normal because they have to do something phiscally, not
just by software?  but strangely BB is still up. Anyway will wait and
see how it plays out as you suggest.

Regards,

Ken

Ken Preston wrote:
> On Wed, 30 Jan 2008 22:05:27 -0000, "kraftee"
> <Kraftee@b&e-cottee.me.uk> wrote:
>
>> As for your loss of dial tone etc, I wouldn't be suprised if
>> Tiscali have shut you down early, but it is also possible that the
>> jumpering to do what you are requiring may have been done early as
>> well.
>
> Ok, fair enough.
>
>
>> I'm afraid it's a bite the bullet for the next 24 hours & hopefully
>> everything will be on line.  If it isn't do not delay but report it
>> immediately to BT faults (0800 800150) as there is a possiblity
>> that the 'wonderful' system may have change the complete routing
>> of your pair & not just do the relatively simple MDF mapping
>> change which it should do.
>
> OK, the "rushing noise" has gone now, no line voltage at all, I take
> it this is normal because they have to do something phiscally, not
> just by software?  but strangely BB is still up. Anyway will wait
> and see how it plays out as you suggest.
>
> Regards,
>
> Ken

Yes they have to physically change the MDF routing of  two pairs of 
wires