What would adequate investigation be? Would lots of people knowing
about an issue but not acting to find a speedy resolution be
maladministration? What timescale should be applied to ABS resolution?



Just been reading this on
http://www.lgo.org.uk/other.htm

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Antisocial behaviour

Bristol City Council (05/B/11750)

Maladministration causing injustice

‘Mr Hurst’ (not his real name) experienced regular problems from
antisocial behaviour (ASB) by a gang of youths who gathered in a park
close to his home. He complained that the Council did not properly
investigate the disturbances he reported and that it did not take
prompt action to resolve the problems he was caused.

The Ombudsman found that a number of Council departments involved had
failed to follow the Council’s procedures for dealing with complaints
about antisocial behaviour and, as a result, Mr Hurst’s complaints
were not properly investigated. This led to delays in taking action,
and so Mr Hurst and his family suffered a prolonged period of
uncertainty, anxiety and distress.

The Ombudsman found maladministration causing injustice and the
Council agreed to:

    * pay Mr Hurst compensation of £2,000;
    * immediately arrange an investigation of Mr Hurst’s continuing
complaints by the ASB team and, as soon as possible thereafter,
convene a case conference to determine and implement such formal
action as is considered appropriate;
    * ensure that all its services can readily access and are familiar
with its ASB policy and the two stage procedure for dealing with
complaints. Where necessary, the Council should arrange for frontline
staff to be trained or updated so that they properly understand and
apply ASB procedures; ensure that all of its services that are
expected to initiate informal action to resolve complaints about
antisocial behaviour have clear procedures for doing so;
    * review its process for the referral of antisocial behaviour
complaints to ensure that all complaints reach the departments or
agencies best placed to deal with them with clear instructions as to
the action required; and
    * review practice within the ASB team to ensure that officers are
available to provide advice, guidance and support to other departments
and agencies at all stages of the Council’s ASB process. 

30 October 2006
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