In message , Paul Corfield 
 writes
>On Fri, 9 Oct 2009 10:35:34 +0100, June Hughes
> wrote:
>
>>Talking of tubes, on the way home from work last night we had the most
>>wonderful tube driver.  It was a lady, who sounded more like an air
>>hostess than a train driver.  She was great. She kept us informed of
>>what was going on; she thanked us for using her train and she drove
>>without slamming the carriages together.  She also got all the customers
>>in our carriage talking, which was great and very unusual for
>>tube-users.  Good for her.   I have never been on her train before but
>>everyone was impressed with her.  I was so impressed that I asked at the
>>ticket office and am going to tell customer services.  That is some
>>going for a veteran tube-user like me. The ticket lady knew exactly who
>>the lady in question was and said she is always like that, even at 5am.
>
>Feedback on good performance is always very welcome so please make sure
>that customer services or the Line General Manager (Jeff Ellis for the
>Northern Line) is made aware.
>
It was actually the Piccadilly Line (I rarely use the Northern Line - no 
reason except for convenience), so if you could possibly kindly tell me 
who I should contact that would be great.  All I know about the lady is 
that she has short blond hair and is very bubbly.

>>Why can't more of them be like her?
>
>Not everyone is the same. It can go too far sometimes and it can border
>on being irritating but we do have some splendid drivers and station
>staff.

She wasn't over-the-top, although I can see some people may find any 
talking at all irritating.  It's nice to be told what is going on.  A 
favourite trick at Arnos Grove is to have a train waiting on platform 3, 
with the sign lit up saying it is the next train out.  Another train 
comes in on Platform 4 and the lighted sign goes out, so everyone 
disembarks from the train on Platform 3 and boards the one on 4.  No 
announcement is made.  The train on Platform 3 sometimes goes out first 
and sometimes it doesn't.  It would be nice to be told.  I don't think 
that is difficult.

-- 
June Hughes