Hi,

I am posting this here as so far none of the usernames/passwords supplied to 
me over my history using Studio 8/9 upgrade, and now 11/11 Beta have 
actually been recognised by the Pinnacle website. Call me cynical but my 
frustrating experience has lead to believe this is an easy way to reduce the 
number of support questions to which Pinnacle need to reply.

I recently bought Windows Vista Home Premium and installed it on my PC dual 
booting with Windows XP.

I have already quite happily been using Pinnacle Studio 8 including a later 
upgrade to Pinnacle Studio 9 with XP.

After buying Vista I decided to purchase Pinnacle Studio 11 Plus as I felt 
with the advertised stability of Vista and the new Avid upgrade of Pinnacle 
Studio I would enjoy a new level of performance and stability with the 
latest version.

My PC specification listed by Vista is as follows:-



Component Details Subscore

Processor AMD Athlon(tm) XP 2500+ (1.84Ghz) 3.2

Memory (RAM) 2.00 GB 4.1

Graphics NVIDIA GeForce 7600 GT 256MB 5.9

Gaming graphics 654 MB Total available graphics memory 5.4

Primary hard disk 32GB Free (55GB Total) 5.0

Base score Determined by lowest subscore 3.2



So far I have not been able to run Pinnacle Studio 11 Plus after installing 
it 4 times.



1) First install was over an attempt to install Pinnacle Studio 8/9 on Vista 
which wasn't compatible with Vista.

Studio 11 installed almost completely before Vista gave a message that there 
was a problem and it would close Pinnacle Studio 11.

When trying to run Pinnacle Studio 11 it reached 12% before Vista gave the 
same message about having to close the program.



2) Thinking the attempt to install the earlier version of Pinnacle Studio 8 
may have caused conflicts I formatted my Vista partition and completely 
re-installed Vista and then attempted to install Studio 11 for a second 
time.

I still had the same problem as after the 1st install and when trying to 
start Studio 11 it again stopped at 12% while loading before Vista insisted 
it had to close the program again.



3) I tried uninstalling Pinnacle Studio and copying the entire installation 
disk contents to the Desktop before running setup from Vista Safe Mode as 
suggested on the Pinnacle website support area. The installation went 
smoothly with no apparent errors.

This time after rebooting Vista Studio 11 Plus wouldn't even start giving 
the following message:-

"The application has failed to start because it's side-by-side configuration 
is incorrect. Please see the event log for more detail."



4) I tried uninstalling Pinnacle again, rebooting then running the RegDelete 
program downloaded from the Pinnacle website and then installing once more 
from Safe Mode.

I still got the same error as from installation attempt 3) :-

"The application has failed to start because it's side-by-side configuration 
is incorrect. Please see the event log for more detail."

I checked the Vista event log and found the following entries, first for a 
"side-by-side" error :-



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="SideBySide" />

<EventID Qualifiers="49409">33</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2007-06-09T13:00:09.000Z" />

<EventRecordID>667</EventRecordID>

<Channel>Application</Channel>

<Computer>BAZ-1</Computer>

<Security />

</System>

- <EventData>

<Data>Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"</Data>

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data>C:\Program Files\Pinnacle\Studio 11\programs\Studio.exe</Data>

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

<Data />

</EventData>

</Event>



And then an application error:-

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2007-06-09T08:27:23.000Z" />

<EventRecordID>409</EventRecordID>

<Channel>Application</Channel>

<Computer>BAZ-1</Computer>

<Security />

</System>

- <EventData>

<Data>Studio.exe</Data>

<Data>11.0.0.5082</Data>

<Data>4616b026</Data>

<Data>SaFireU.dll</Data>

<Data>1.0.83.0</Data>

<Data>44242edb</Data>

<Data>c000001d</Data>

<Data>00044ad2</Data>

<Data>e40</Data>

<Data>01c7aa6ffe158227</Data>

</EventData>

</Event>



After downloading the Beta package and installing that I got a further 5 or 
so "side-by-side" error messages.

Thanks for any assistance offered.

Regards,

Barry Webber.