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date: Tue, 23 Sep 2008 05:59:07 -0700 (PDT),    group: uk.rec.models.engineering        back       
Any Reliability Experience with the low cost DROs   
I won't shout as it seems very quiet in here, but just wondered if
anyone has any comments on the reliability of the cheaper DROs that
have been available for a year or two. I am going to downsize my
workshop (Bridgeport is just too big for me) and want to equip the
smaller replacement mill with a 3 axis budget type system (glass
scales). Also has anyone any comments (printable) on the “budget
consoles” that appear to save about £100 over their better specified
counterparts? Do you loose any important functions? My use is typical
model engineering with few items that need accuracy to two tenths of a
Gnats a**, but I am tempted by some of the slightly more complex co-
ordinate machining capability.

Hope I haven't disturbed your sleep

Keith
date: Tue, 23 Sep 2008 05:59:07 -0700 (PDT)   author:   unknown

Re: Any Reliability Experience with the low cost DROs   
On Sep 23, 1:59 pm, jontom_...@hotmail.com wrote:
> I won't shout as it seems very quiet in here, but just wondered if
> anyone has any comments on the reliability of the cheaper DROs that
> have been available for a year or two. I am going to downsize my
> workshop (Bridgeport is just too big for me) and want to equip the
> smaller replacement mill with a 3 axis budget type system (glass
> scales). Also has anyone any comments (printable) on the “budget
> consoles” that appear to save about £100 over their better specified
> counterparts? Do you loose any important functions? My use is typical
> model engineering with few items that need accuracy to two tenths of a
> Gnats a**, but I am tempted by some of the slightly more complex co-
> ordinate machining capability.
>
> Hope I haven't disturbed your sleep
>
> Keith

Hello Keith Yes they are good but like all things there are some
misgivings compared to say Mitutoyo. When you select imperial it
doesn't count in full tenth steps, metric no problem, there are to
many trailing zeroes which can be a pain when trying to get the
reading spot on as the machine hand movements aren't accurate enough,
better points about them is they remember your position even when
switched off and even if you move the handwheel when switched off, the
manual could do with someone sitting down with plenty of spare time
and re-writing it in proper English with some good examples, this
would make it easier to get used to all of the functions. All in all
though they are very good for the price I have a mill version on a
Bridgeport, Lathe version on a Hardinge and a Mitutoyo  setup on a
Bridgeport, I also have Quillstar units on the quill this makes for
very accurate Z axis feed . Mounting them is not to bad but the
fitting kit is not the best. Hope this info helps I have had them over
a Year and had no problems  Cheers Colin
date: Tue, 23 Sep 2008 09:39:08 -0700 (PDT)   author:   unknown

Re: Any Reliability Experience with the low cost DROs   
On 23 Sep, 13:59, jontom_...@hotmail.com wrote:
> I won't shout as it seems very quiet in here, but just wondered if
> anyone has any comments on the reliability of the cheaper DROs that
> have been available for a year or two. I am going to downsize my
> workshop (Bridgeport is just too big for me) and want to equip the
> smaller replacement mill with a 3 axis budget type system (glass
> scales). Also has anyone any comments (printable) on the “budget
> consoles” that appear to save about £100 over their better specified
> counterparts? Do you loose any important functions? My use is typical
> model engineering with few items that need accuracy to two tenths of a
> Gnats a**, but I am tempted by some of the slightly more complex co-
> ordinate machining capability.
>
> Hope I haven't disturbed your sleep
>
> Keith

Don't know about reliability ...
my friend  bought a dro recently ...sino from machine dro dot com

Very impressed with the quality of the fittings and the alloy housing
for the read out.

downside.....

150 buttons on it .....and the manuals in chinglish ..you cant make
any sense out of it at all.

all the best.markj
date: Tue, 23 Sep 2008 10:39:07 -0700 (PDT)   author:   mark

Re: Any Reliability Experience with the low cost DROs   
<snip>
> I am going to downsize my
>workshop (Bridgeport is just too big for me) 
>
>Keith

You could always stand on a stool... <VBG>

Peter
date: Tue, 23 Sep 2008 20:32:26 +0100   author:   Peter Neill

Re: Any Reliability Experience with the low cost DROs   
On 23 Sep, 17:39, colin.wildg...@virgin.net wrote:
>
> Hello Keith Yes they are good but like all things there are some
> misgivings compared to say Mitutoyo. When you select imperial it
> doesn't count in full tenth steps, metric no problem, there are to
> many trailing zeroes which can be a pain when trying to get the
> reading spot on as the machine hand movements aren't accurate enough,
> better points about them is they remember your position even when
> switched off and even if you move the handwheel when switched off, the
> manual could do with someone sitting down with plenty of spare time
> and re-writing it in proper English with some good examples, this
> would make it easier to get used to all of the functions. All in all
> though they are very good for the price I have a mill version on a
> Bridgeport, Lathe version on a Hardinge and a Mitutoyo  setup on a
> Bridgeport, I also have Quillstar units on the quill this makes for
> very accurate Z axis feed . Mounting them is not to bad but the
> fitting kit is not the best. Hope this info helps I have had them over
> a Year and had no problems  Cheers Colin

Colin hi, thanks for that - excellent information and just what I
needed. I'm currently using an old Anilam on the Bridgeport which is
fine but of course won't be of any use if I get a smaller mill. While
mine is a bit basic in function it still makes the machine a pleasure
to use. I see you have a good selection of DROs there so if you are
happy with them I'm sure they will do me fine. It does make me wonder
though why they continue to spoil reasonable tooling with crap
instructions that you can hardly comprehend. While it can raise a
smile on something as simple as a milldrill it is frustrating when the
function set is more comprehensive and I do really want to use some of
the more advanced abilities.

Best regards

Keith
date: Wed, 24 Sep 2008 10:06:32 -0700 (PDT)   author:   unknown

Re: Any Reliability Experience with the low cost DROs   
On 23 Sep, 18:39, mark  wrote:
>
> Don't know about reliability ...
> my friend  bought a dro recently ...sino from machine dro dot com
>
> Very impressed with the quality of the fittings and the alloy housing
> for the read out.
>
> downside.....
>
> 150 buttons on it .....and the manuals in chinglish ..you cant make
> any sense out of it at all.
>
> all the best.markj

Thanks Mark, as I've just said to Colin it beats me why they continue
to spoil very reasonable kit with crap instructions. I'll have to have
a good look at an instruction manual as I'm no expert with DROs; if I
can make the midlands exhibition I can see what I will be doing for a
couple of hours :-)

Best regards

Keith
date: Wed, 24 Sep 2008 10:11:32 -0700 (PDT)   author:   unknown

Re: Any Reliability Experience with the low cost DROs   
On 23 Sep, 20:32, Peter Neill  wrote:
> <snip>
>
> > I am going to downsize my
> >workshop (Bridgeport is just too big for me)
>
> >Keith
>
> You could always stand on a stool... <VBG>
>
> Peter

Peter

The only benefit I can see of standing on a stool is that I can refute
the wife's charge of always having my head in the clouds as it would
actually be in the rafters :-) The problem with the Bridgy is that it
is just too bulky and I haven't really used any of the bigger
capacity. If I am really honest, either the Bridgeport or the little
Westfield needs to go. If I thought next summer was going to be as wet
as this one the Bridgy would certainly stay. Perhaps I should do a JS
and build another couple of thousand square feet on the end <VBG>

Best regards

Keith
date: Wed, 24 Sep 2008 10:16:51 -0700 (PDT)   author:   unknown

Re: Any Reliability Experience with the low cost DROs   
On Wed, 24 Sep 2008 10:16:51 -0700 (PDT), jontom_1uk@hotmail.com
wrote:

>Perhaps I should do a JS
>and build another couple of thousand square feet on the end <VBG>

I believe he's taken to measuring his workshop in hectares
recently...still less spare floor space than the average aircraft kazi
though <G>

Regards,
Tony
date: Wed, 24 Sep 2008 22:14:24 +0100   author:   Tony Jeffree

Re: Any Reliability Experience with the low cost DROs   
On Tue, 23 Sep 2008 05:59:07 -0700 (PDT), jontom_1uk@hotmail.com
wrote:
Hi keith

I have a Sino unit fitted to Peters old Warco VMC mill and I have
found it to be excellent.  Its been fitted well over 12 month and I
have had no problems at all.

I orderd it at the Midlands show and got a bit of discount from
Machine DRO (Allendale)

I only tend to use the very basic functions but as stated the manual
is not brilliant for the more advaces user.

My advice is to buy one ASAP

All the best 

Paul


>I won't shout as it seems very quiet in here, but just wondered if
>anyone has any comments on the reliability of the cheaper DROs that
>have been available for a year or two. I am going to downsize my
>workshop (Bridgeport is just too big for me) and want to equip the
>smaller replacement mill with a 3 axis budget type system (glass
>scales). Also has anyone any comments (printable) on the “budget
>consoles” that appear to save about £100 over their better specified
>counterparts? Do you loose any important functions? My use is typical
>model engineering with few items that need accuracy to two tenths of a
>Gnats a**, but I am tempted by some of the slightly more complex co-
>ordinate machining capability.
>
>Hope I haven't disturbed your sleep
>
>Keith
date: Thu, 25 Sep 2008 19:28:56 GMT   author:   Paul M

Re: Any Reliability Experience with the low cost DROs   
On 25 Sep, 20:28, Paul M  wrote:

> Hi keith
>
> I have a Sino unit fitted to Peters old Warco VMC mill and I have
> found it to be excellent.  Its been fitted well over 12 month and I
> have had no problems at all.
>
> I orderd it at the Midlands show and got a bit of discount from
> Machine DRO (Allendale)
>
> I only tend to use the very basic functions but as stated the manual
> is not brilliant for the more advaces user.
>
> My advice is to buy one ASAP
>
> All the best
>
> Paul
>
> - Show quoted text -

Paul thanks for that, actual experience is always the most reliable
teacher. I will certainly spend some time on their stand at Warwick
and hope I can make up my mind before the current financial situation
affects the price of things.

Glad to hear that Peters VMC (don't think it was "old" though <VBG>)
is still keeping you entertained and productive.

Best regards

Keith
date: Fri, 26 Sep 2008 03:51:01 -0700 (PDT)   author:   unknown

Re: Any Reliability Experience with the low cost DROs   
On Fri, 26 Sep 2008 03:51:01 -0700 (PDT), jontom_1uk@hotmail.com 
>> - Show quoted text -
>
>Paul thanks for that, actual experience is always the most reliable
>teacher. I will certainly spend some time on their stand at Warwick
>and hope I can make up my mind before the current financial situation
>affects the price of things.
>
>Glad to hear that Peters VMC (don't think it was "old" though <VBG>)
>is still keeping you entertained and productive.
>
>Best regards
>
>Keith

Just being nosey here keith, but what's going to replace the Bridgy?
Do you perhaps have a KX1 or KX3 in mind?

Peter
date: Fri, 26 Sep 2008 17:16:42 +0100   author:   Peter Neill

Re: Any Reliability Experience with the low cost DROs   
I recently bought a new DRO for the Bridgy when the old Heidenhain
packed up, sooner than look for 20 year old scales to fit I bit the
bullet and looked around.
The best deal I could find was from Jade Products who advertise in
MEW. Left a a message on Saturday morning and got a return call that
afternoon.
Everything was in stock and I agreed to collect it on the Monday as I
was passing there on my way down south although they will ship the
whole lot for 6 quid !

I bought the 3 axis model as for about 50 quid you get a 3 axis
readout instead of 2 and another scale. I decided to fit one scale to
the knee as I have a caliper type on the quill that works fine.
Fitting was a doddle, took about 2 hours to get both scales on, not
fitted the knee one yet.
Plenty of screws and brackets in fact enough to upgrade my No # 7
Mecanno set to a # 34 Yes the manual is in Chinglish but after two
reads it became clear and I DON'T have a classical education.
Only thing i haven't studied that does need some attention is the sub
routine that remembers 256 different way points. Not too bothered
about that as after 124 the Alzheimer's kicks in and I can't remember
what I'm doing anyway, what Bridgeport, do you live here, why am I
being keep a prisoner ?

Just need to save some more beer tokens and get a couple more for the
lathes.

John S.
date: Fri, 26 Sep 2008 09:42:11 -0700 (PDT)   author:   John S

Re: Any Reliability Experience with the low cost DROs   
On Tue, 23 Sep 2008 05:59:07 -0700 (PDT), jontom_1uk@hotmail.com
wrote:

>I won't shout as it seems very quiet in here, but just wondered if
>anyone has any comments on the reliability of the cheaper DROs that
>have been available for a year or two. I am going to downsize my
>workshop (Bridgeport is just too big for me) and want to equip the
>smaller replacement mill with a 3 axis budget type system (glass
>scales). Also has anyone any comments (printable) on the “budget
>consoles” that appear to save about £100 over their better specified
>counterparts? Do you loose any important functions? My use is typical
>model engineering with few items that need accuracy to two tenths of a
>Gnats a**, but I am tempted by some of the slightly more complex co-
>ordinate machining capability.
>
>Hope I haven't disturbed your sleep
>
>Keith

I've had a Sino DRO on a CVA lathe for a couple of years now, it's
given no trouble at all although granted it doesn't get used every
day.
I'm happy enough with it to have bought another kit earlier in the
year for the other lathe, I've got a bit of space at last to do the
job. Just need a bit of time but people keep asking me to do odd
things like fixing very large 50 year old marine gearboxes. Veering
off topic, I took delivery of a new thrust bearing (dual spherical
roller race) for the box yesterday, it came in it's own wooden packing
case on its own pallet, I can just about pick up the bearing in its
case but wouldn't want to have to carry it far!

Tim
date: Fri, 26 Sep 2008 20:57:43 +0100   author:   Tim L

Re: Any Reliability Experience with the low cost DROs   
On 26 Sep, 17:16, Peter Neill  wrote:
> On Fri, 26 Sep 2008 03:51:01 -0700 (PDT), jontom_...@hotmail.com
>
> >> - Show quoted text -
>
> >Paul thanks for that, actual experience is always the most reliable
> >teacher. I will certainly spend some time on their stand at Warwick
> >and hope I can make up my mind before the current financial situation
> >affects the price of things.
>
> >Glad to hear that Peters VMC (don't think it was "old" though <VBG>)
> >is still keeping you entertained and productive.
>
> >Best regards
>
> >Keith
>
> Just being nosey here keith, but what's going to replace the Bridgy?
> Do you perhaps have a KX1 or KX3 in mind?
>
> Peter


Peter Hi, apologies for the very slow reply but I have been unwell for
a couple of days. The wife says I was just tired of doing "jobs" and
she might have a point but I was ill all the same.

The quick answer is yes the KX3 is definitely "in mind" but my
financial controller says that is just where it will stop - "in my
mind". :-(

Apart from the fact that it does not comfortably share my limited
space with the Westfield, the initial thought to replace the Bridgy
was due to a "friend of a friend of a friend" offering a nice, cheap
and well equipped Elliot Omnimill which I have always fancied but
could never find or afford in the condition I wanted. Now that he has
got me planning he has decided (wisely I suspect) to keep his machine
and fit a DRO himself. I blame Chris Edwards for my "green eyed envy"
as he showed me his superbly rebuilt machine when I was down there and
I was taken by its' versatility and convenient size. Anyway no such
luck so I need to rethink things yet again. With time to think over
the last couple of days I have concluded that as the Bridgy is
reasonable and already fitted with a working Anilam and as I would be
unlikely to get anything much for it I might just as well keep it. So
thoughts are changing to complimenting it with a smaller mill and
finding somewhere else for the Westfield to live.

At the moment one of the smaller Warco mills or the X3 from ArcEuro
would seem to fit the bill and the later would appear to offer the
possibility of a later conversion when (if?) I have earned enough
"smartie points" in the domestic area to allow a serious spend.

Best regards

Thoughful of Wales
date: Mon, 29 Sep 2008 07:26:40 -0700 (PDT)   author:   unknown

Re: Any Reliability Experience with the low cost DROs   
On 26 Sep, 20:57, Tim L  wrote:
>
> I've had a Sino DRO on a CVA lathe for a couple of years now, it's
> given no trouble at all although granted it doesn't get used every
> day.
> I'm happy enough with it to have bought another kit earlier in the
> year for the other lathe, I've got a bit of space at last to do the
> job. Just need a bit of time but people keep asking me to do odd
> things like fixing very large 50 year old marine gearboxes.
>
> Tim


Tim, John, Et al, thanks for all the advice, experience and ideas. It
seems the Sino is well regarded and also available (at least from one
supplier) at a very reasonable price. Although my plans are a bit
fluid to say the least at the moment I will add a system to my
shopping list as soon as I have decided what to do about the machine.
I just need my head to stop aching and my ears to stop ringing :-)

Best regards

Keith
date: Mon, 29 Sep 2008 07:38:48 -0700 (PDT)   author:   unknown

Re: Any Reliability Experience with the low cost DROs   
On Mon, 29 Sep 2008 07:26:40 -0700 (PDT), jontom_1uk@hotmail.com
wrote:


>>
>> Just being nosey here keith, but what's going to replace the Bridgy?
>> Do you perhaps have a KX1 or KX3 in mind?
>>
>> Peter
>
>
>Peter Hi, apologies for the very slow reply but I have been unwell for
>a couple of days. The wife says I was just tired of doing "jobs" and
>she might have a point but I was ill all the same.
>
>The quick answer is yes the KX3 is definitely "in mind" but my
>financial controller says that is just where it will stop - "in my
>mind". :-(
>
>Apart from the fact that it does not comfortably share my limited
>space with the Westfield, the initial thought to replace the Bridgy
>was due to a "friend of a friend of a friend" offering a nice, cheap
>and well equipped Elliot Omnimill which I have always fancied but
>could never find or afford in the condition I wanted. Now that he has
>got me planning he has decided (wisely I suspect) to keep his machine
>and fit a DRO himself. I blame Chris Edwards for my "green eyed envy"
>as he showed me his superbly rebuilt machine when I was down there and
>I was taken by its' versatility and convenient size. Anyway no such
>luck so I need to rethink things yet again. With time to think over
>the last couple of days I have concluded that as the Bridgy is
>reasonable and already fitted with a working Anilam and as I would be
>unlikely to get anything much for it I might just as well keep it. So
>thoughts are changing to complimenting it with a smaller mill and
>finding somewhere else for the Westfield to live.
>
>At the moment one of the smaller Warco mills or the X3 from ArcEuro
>would seem to fit the bill and the later would appear to offer the
>possibility of a later conversion when (if?) I have earned enough
>"smartie points" in the domestic area to allow a serious spend.
>
>Best regards
>
>Thoughful of Wales

I know what you mean Keith.

If I had the space I'd have a small CNC like the X3 or Tormach in like
a shot. Don't know a thing about programming, but can't be that hard
to learn<G>.
I had a couple of prototype jobs for a customer last year that had to
be subbed out, perfect for CNC but too much for a manual machine..
With just those three jobs I could almost have paid for a Tormach....

I like the size and versatility of the Bridgy, so don't want to
replace it, but a small CNC would be sooooooo nice.

Peter
date: Mon, 29 Sep 2008 19:58:38 +0100   author:   Peter Neill

Re: Any Reliability Experience with the low cost DROs   
On 4 Oct, 09:24, jatm.devonp...@btinternet.com wrote:
> On 3 Oct, 20:44, mark  wrote:
>
>
>
>
>
> > On 26 Sep, 17:42, John S  wrote:
>
> > > I recently bought a new DRO for the Bridgy when the old Heidenhain
> > > packed up, sooner than look for 20 year old scales to fit I bit the
> > > bullet and looked around.
> > > The best deal I could find was fromJadeProducts who advertise in
> > > MEW. Left a a message on Saturday morning and got a return call that
> > > afternoon.
> > > Everything was in stock and I agreed to collect it on the Monday as I
> > > was passing there on my way down south although they will ship the
> > > whole lot for 6 quid !
>
> > > I bought the 3 axis model as for about 50 quid you get a 3 axis
> > > readout instead of 2 and another scale. I decided to fit one scale to
> > > the knee as I have a caliper type on the quill that works fine.
> > > Fitting was a doddle, took about 2 hours to get both scales on, not
> > > fitted the knee one yet.
> > > Plenty of screws and brackets in fact enough to upgrade my No # 7
> > > Mecanno set to a # 34 Yes the manual is in Chinglish but after two
> > > reads it became clear and I DON'T have a classical education.
> > > Only thing i haven't studied that does need some attention is the sub
> > > routine that remembers 256 different way points. Not too bothered
> > > about that as after 124 the Alzheimer's kicks in and I can't remember
> > > what I'm doing anyway, what Bridgeport, do you live here, why am I
> > > being keep a prisoner ?
>
> > > Just need to save some more beer tokens and get a couple more for the
> > > lathes.
>
> > > John S.
>
> > Hi John
>
> > its Alwyn who has the dro
>
> > he's struggling with the manual
>
> >  I made a mistake ...he did buy it from jade not machine dro
>
> > wonder if you could help
>
> > he has put one on his lathe
>
> > and cant work out, how to make it . MEASURE....half the
> > diameter ..radius function...which you need on a lathe
>
> > There is a half function on it ...but it does not work like it should
> > do
>
> > it works the opposite of what he was expecteing...and doubles up.
>
> > so would you mind ...if he phoned you up ...if you know how it works .
>
> > he's tried to ring jade over 20 times ......gets bt message
> > saying ...no calls accepted
>
> > NOT GOOD SERVICE.
>
> > ALL THE BEST.MARKJ- Hide quoted text -
>
> > - Show quoted text -
>
> Dear Mark J,
>
> My name is John Devonport, of Jade Products, and i just wanted to
> respond to your post above, where you detail alleged poor service we
> afforded to Alwyn.
>
> After Alwyn contacted us, we told him how to operate the radius -
> diameter function, going through it with him keystroke by keystroke.
>
> As the function did not work the same as with his Accurite experience,
> we reported his concern to the manufacturer Sino, who gave us some
> further tips and procedures Alwyn could follow, to overcome his
> problem.
>
> Then we phoned for him 3 or 4 times, leaving our telephone number,
> which is 01788 573056, which is our main business line that you can
> find in all our web and media presence. - We always answer our phone,
> and we always call people back, and we always conclude matters in a
> professional and courteous manner.
>
> As Alwyn did not return our calls, we assumed he was satisfied, and
> the matter was closed. According to your bt message part above, maybe
> it's a wrong number that Alwyn dialled.
>
> I'll call him on Monday, as it seems his problem is still live in his
> mind
>
> To conclude our reply to you, - if you purchase a Sino system from
> Jade Products, you can be sure that it is a UK spec system, with full
> 3 year warranty and back up from Sino. You will receive superb
> service, and we will go as well, that little bit extra for you.
>
> Regards, John Devonport- Hide quoted text -
>
> - Show quoted text -

Sorry about the delay in answering waiting for google to come back on
line.


Many apologies John

seems that Alwyn did have the wrong number .

his secretary must have jotted it down wrong or something and he
continued phoning that number.

he called your posted number from above post ..and you called back
strait away.

so  top marks to you .

like i said ...very impressed with the quality of the sino dro that
you sell .
I know it's not your fault...but
If they got the manual right and clear ...
I would have two systems off you right away .

all the best.markj
date: Mon, 6 Oct 2008 08:42:09 -0700 (PDT)   author:   mark

Re: Any Reliability Experience with the low cost DROs   
On 6 Oct, 16:42, mark  wrote:
> On 4 Oct, 09:24, jatm.devonp...@btinternet.com wrote:
>
>
>
>
>
> > On 3 Oct, 20:44, mark  wrote:
>
> > > On 26 Sep, 17:42, John S  wrote:
>
> > > > I recently bought a new DRO for the Bridgy when the old Heidenhain
> > > > packed up, sooner than look for 20 year old scales to fit I bit the
> > > > bullet and looked around.
> > > > The best deal I could find was fromJadeProducts who advertise in
> > > > MEW. Left a a message on Saturday morning and got a return call that
> > > > afternoon.
> > > > Everything was in stock and I agreed to collect it on the Monday as I
> > > > was passing there on my way down south although they will ship the
> > > > whole lot for 6 quid !
>
> > > > I bought the 3 axis model as for about 50 quid you get a 3 axis
> > > > readout instead of 2 and another scale. I decided to fit one scale to
> > > > the knee as I have a caliper type on the quill that works fine.
> > > > Fitting was a doddle, took about 2 hours to get both scales on, not
> > > > fitted the knee one yet.
> > > > Plenty of screws and brackets in fact enough to upgrade my No # 7
> > > > Mecanno set to a # 34 Yes the manual is in Chinglish but after two
> > > > reads it became clear and I DON'T have a classical education.
> > > > Only thing i haven't studied that does need some attention is the sub
> > > > routine that remembers 256 different way points. Not too bothered
> > > > about that as after 124 the Alzheimer's kicks in and I can't remember
> > > > what I'm doing anyway, what Bridgeport, do you live here, why am I
> > > > being keep a prisoner ?
>
> > > > Just need to save some more beer tokens and get a couple more for the
> > > > lathes.
>
> > > > John S.
>
> > > Hi John
>
> > > its Alwyn who has the dro
>
> > > he's struggling with the manual
>
> > >  I made a mistake ...he did buy it from jade not machine dro
>
> > > wonder if you could help
>
> > > he has put one on his lathe
>
> > > and cant work out, how to make it . MEASURE....half the
> > > diameter ..radius function...which you need on a lathe
>
> > > There is a half function on it ...but it does not work like it should
> > > do
>
> > > it works the opposite of what he was expecteing...and doubles up.
>
> > > so would you mind ...if he phoned you up ...if you know how it works > > > he's tried to ring jade over 20 times ......gets bt message
> > > saying ...no calls accepted
>
> > > NOT GOOD SERVICE.
>
> > > ALL THE BEST.MARKJ- Hide quoted text -
>
> > > - Show quoted text -
>
> > Dear Mark J,
>
> > My name is John Devonport, of Jade Products, and i just wanted to
> > respond to your post above, where you detail alleged poor service we
> > afforded to Alwyn.
>
> > After Alwyn contacted us, we told him how to operate the radius -
> > diameter function, going through it with him keystroke by keystroke.
>
> > As the function did not work the same as with his Accurite experience,
> > we reported his concern to the manufacturer Sino, who gave us some
> > further tips and procedures Alwyn could follow, to overcome his
> > problem.
>
> > Then we phoned for him 3 or 4 times, leaving our telephone number,
> > which is 01788 573056, which is our main business line that you can
> > find in all our web and media presence. - We always answer our phone,
> > and we always call people back, and we always conclude matters in a
> > professional and courteous manner.
>
> > As Alwyn did not return our calls, we assumed he was satisfied, and
> > the matter was closed. According to your bt message part above, maybe
> > it's a wrong number that Alwyn dialled.
>
> > I'll call him on Monday, as it seems his problem is still live in his
> > mind
>
> > To conclude our reply to you, - if you purchase a Sino system from
> > Jade Products, you can be sure that it is a UK spec system, with full
> > 3 year warranty and back up from Sino. You will receive superb
> > service, and we will go as well, that little bit extra for you.
>
> > Regards, John Devonport- Hide quoted text -
>
> > - Show quoted text -
>
> Sorry about the delay in answering waiting for google to come back on
> line.
>
> Many apologies John
>
> seems that Alwyn did have the wrong number .
>
> his secretary must have jotted it down wrong or something and he
> continued phoning that number.
>
> he called your posted number from above post ..and you called back
> strait away.
>
> so  top marks to you .
>
> like i said ...very impressed with the quality of the sino dro that
> you sell .
> I know it's not your fault...but
> If they got the manual right and clear ...
> I would have two systems off you right away .
>
> all the best.markj- Hide quoted text -
>
> - Show quoted text -

Mark,

Thanks for your reply,  - Alwyn and i did cear it up on the telephone
on Saturday & today.

He was dialling 537056, and i think that may be a call box, or a phone
in a pub, as they don't take incoming calls, and would return such a
message.

You're right about some of the text in manuals written by foreign
writers, itcan be a bit of a struggle, however, as this case
demonstrates, we can get to the heart of the problem, even if the
solution is not straightforward, and run you through it, keystroke by
keystroke.

If you would like to purchase a Sino system at any time, please call
us

John
date: Mon, 6 Oct 2008 09:13:52 -0700 (PDT)   author:   JohnDet

Re: Any Reliability Experience with the low cost DROs   
John,

>You're right about some of the text in manuals written by foreign
>writers, itcan be a bit of a struggle, however, as this case
>demonstrates, we can get to the heart of the problem, even if the
>solution is not straightforward, and run you through it, keystroke by
>keystroke.

As you have demonstrated that you can understand how to operate the system 
despite the manual, what are the chances of writing one that others can 
understand?
Would no doubt polish your image even further!
Just a thought.

Henry
date: Mon, 6 Oct 2008 22:31:08 +0100   author:   Dragon

Re: Any Reliability Experience with the low cost DROs   
On 6 Oct, 22:31, "Dragon"  wrote:
> John,
>
> >You're right about some of the text in manuals written by foreign
> >writers, itcan be a bit of a struggle, however, as this case
> >demonstrates, we can get to the heart of the problem, even if the
> >solution is not straightforward, and run you through it, keystroke by
> >keystroke.
>
> As you have demonstrated that you can understand how to operate the system
> despite the manual, what are the chances of writing one that others can
> understand?
> Would no doubt polish your image even further!
> Just a thought.
>
> Henry

Henry,

We did offer to re write a sino image brochure once, - we thought it
was well worth correcting, but when we told them this & that etc.,
they thanked us very warmly, but pointed out that there were 30,000 of
them just bought, and they did not want to waste this consignment

As for re writing a technical manual, i don't think i could carry that
off, as i lack the years of practical machining experience needed for
this task.

John
date: Tue, 7 Oct 2008 00:53:31 -0700 (PDT)   author:   JohnDet

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