watt.tyler@googlemail.com (Roger Mills) wrote:

> And when I *do* get in, it's painfully slow - taking many seconds 
> to switch between screens.

You guys appear to be getting priority. As a BC customer for about fifteen years
I'm rejected right at the start of the process. The website's like treacle, but
when I do enter my customer ID it chucks this back at me... 

"Your log in request could not be processed.

Please check your details and try again"

Very helpful, I'm sure you'll agree!

Andrew McP

mcp.andrew@DELETTHISgmail.com (Andrew MacPherson) wrote:

> Very helpful, I'm sure you'll agree!

Oh, and that's been the case every time I've tried since about 10am yesterday. I
tried lunch time, about 9pm, and at 6:30am & various times since then. No joy....
though at 6:30am the site was at least working at normal speeds.

This would appear to be about as well planned as the current economic crisis is
being handled. Maybe that confidence-inspiring Mr Bush could commandeer our TV
stations as well and give us an update on Barclay's IT capabilities? :-)

Andrew McP

In an earlier contribution to this discussion,
Andrew MacPherson   wrote:

> watt.tyler@googlemail.com (Roger Mills) wrote:
>
>> And when I *do* get in, it's painfully slow - taking many seconds
>> to switch between screens.
>
> You guys appear to be getting priority. As a BC customer for about
> fifteen years I'm rejected right at the start of the process. The
> website's like treacle, but when I do enter my customer ID it chucks
> this back at me...
>
> "Your log in request could not be processed.
>
> Please check your details and try again"
>
> Very helpful, I'm sure you'll agree!
>
> Andrew McP

If it's any consolation, I've had some of those too! In fact, I kept getting 
that immediately after I'd registered, almost convincing me that I must have 
entered my details wrongly.
-- 
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

Bitstring <memo.20080925122314.3004C@mcp.andrew.c>, from the wonderful 
person Andrew MacPherson  said
>mcp.andrew@DELETTHISgmail.com (Andrew MacPherson) wrote:
>
>> Very helpful, I'm sure you'll agree!
>
>Oh, and that's been the case every time I've tried since about 10am 
>yesterday. I
>tried lunch time, about 9pm, and at 6:30am & various times since then. 
>No joy....
>though at 6:30am the site was at least working at normal speeds.
>
>This would appear to be about as well planned as the current economic crisis is
>being handled. Maybe that confidence-inspiring Mr Bush could commandeer our TV
>stations as well and give us an update on Barclay's IT capabilities? :-)

A Barclaycard droid actually rang me to discuss my issues (I know not 
whether it was because my new card was declined, or whether because 
there presciently knew my a$$-warming letter was on the way).

He grovelled. He promised new chip & sig cards. He agree to refund 35 
minutes of sat waiting for the phone to be answered (including on the 
lost cards hotline number!). It isn't fixed yet, but it does appear that 
BC are at least faintly aware they are screwed up in spades, doubled, 
redoubled, and vulnerable. 8>.

Meantime 'I can keep using my Morgan Stanley card'.

-- 
GSV   Three Minds in a Can
12,737 Km walked. 2,468 Km PROWs surveyed. 44.5% complete.

GSV Three Minds in a Can wrote:
> Bitstring <memo.20080925122314.3004C@mcp.andrew.c>, from the wonderful
> person Andrew MacPherson  said
>> mcp.andrew@DELETTHISgmail.com (Andrew MacPherson) wrote:
>>
>>> Very helpful, I'm sure you'll agree!
>>
 --snip--

>
> Meantime 'I can keep using my Morgan Stanley card'.

Only up until the 29th September only - I've cancelled my card account.

 -- 
Mark BR