Intelligent Finance have serious IT issues DO NOT USE THEM you will enter a customer service nightmare of lost money etc. DO NOT USE INTELLIGENT FINANCE they have been trying to fix one problem involving a large sum of my money for three months BEWARE BEWARE BEWARE their systems are not working correctly their call center staff have no access to anything and no information after three months I have managed to escape from the hell Abbey National have working systems and procedures Bradford and Bingley also OK DO NOT USE INTELLIGENT FINANCE
John Rivers wrote: > Intelligent Finance have serious IT issues > > DO NOT USE THEM > > you will enter a customer service nightmare of lost money etc. > > DO NOT USE INTELLIGENT FINANCE > > they have been trying to fix one problem involving a large sum of my > money for three months > > BEWARE BEWARE BEWARE > > their systems are not working correctly > > their call center staff have no access to anything and no information > > after three months I have managed to escape from the hell > > Abbey National have working systems and procedures > Bradford and Bingley also OK > > DO NOT USE INTELLIGENT FINANCE > As they are part of the Halifax , i'm not suprised . . .
"John Rivers" wrote in message news:0e74c9c9-a0a6-4146-813c-b9bc59619417@73g2000hsx.googlegroups.com... > Intelligent Finance have serious IT issues > > DO NOT USE THEM > > you will enter a customer service nightmare of lost money etc. > > DO NOT USE INTELLIGENT FINANCE > > they have been trying to fix one problem involving a large sum of my > money for three months > > BEWARE BEWARE BEWARE > > their systems are not working correctly > > their call center staff have no access to anything and no information > > after three months I have managed to escape from the hell > > Abbey National have working systems and procedures > Bradford and Bingley also OK > > DO NOT USE INTELLIGENT FINANCE > It would be better to provide a proper explanation than a near on incoherent rant.
"John Rivers" wrote in message news:0e74c9c9-a0a6-4146-813c-b9bc59619417@73g2000hsx.googlegroups.com... > Intelligent Finance have serious IT issues > > DO NOT USE THEM > > you will enter a customer service nightmare of lost money etc. > > DO NOT USE INTELLIGENT FINANCE > > they have been trying to fix one problem involving a large sum of my > money for three months > > BEWARE BEWARE BEWARE > > their systems are not working correctly > > their call center staff have no access to anything and no information > > after three months I have managed to escape from the hell > > Abbey National have working systems and procedures > Bradford and Bingley also OK > > DO NOT USE INTELLIGENT FINANCE Did you contact the Financial Servoices Ombudsman? Tom Posted Via Usenet.com Premium Usenet Newsgroup Services ---------------------------------------------------------- http://www.usenet.com
The Ombudsman has a 9 to 12 month lead time Intelligent Finance has now offered to backdate interest but only if I deposit £20,000 with them I will have still lost 30 days of interest and numerous hours on the telephone Unfortunately the letter of resolution was so badly written that I believe legally it promises nothing As a warning to other potential victims - DO NOT DO BUSINESS WITH THIS COMPANY Bradford and Bingley / Abbey National have given no such problems Good tip: Always open an online savings account with the minimum balance (usually £1)
