RevK  writes:

[...]

>   
>   Most people for most of this incident have been on-line. 21CN customers
>   had outage of a few minutes, and 20CN customers much longer as it takes
>   a while to get stuck sessions cleared on BT.


This sort of thing can have a devastating impact. It seems most times
there is a "blip", the router has to be manually reset. So if it is on a
weekend, people remote from the office (including the MD) lose all
access to the company email (locally hosted). If it happens at ~8pm like
last night, they lose access until someone comes in to reset it at 8am
the next day. We have had this for months now, with these problems for
many or most weekends and many evenings. I am getting a lot of pressure
to change providers, I think one more "weekend" blip should do it. (For
us the evenings and weekends are the *worst* times for you to to
schedule your maintenance, since noone is there to reboot the router and
of course there is no technical support either).

[...]

>
> URL: http://aaisp.blogspot.com/2009/10/open-2258-major-blip.html

-- 

John Devereux