Posted at 2009-10-01 09:02 BST by RevK
Update #1: 2009-10-01 09:11 BST

  Customer usage stats do not look right at present - we are
  investigating.
  We don't think the billing is wrong, but we are also checking that too.
  We'll update shortly with details, and amend direct debits if billing
| is wrong at.
> 
> Update: Looking at examples it appears the billing is right but the
> usage then shown for this month is wrong. We'll be rectifying this.
> Sorry for any concern caused.[IMAGE]

URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html

-- 
AAISP Status Blog
URL:http://aaisp.blogspot.com/

RevK wrote:
>> Update: Looking at examples it appears the billing is right but the
>> usage then shown for this month is wrong. We'll be rectifying this.
>> Sorry for any concern caused.

Concern? You have a record of always doing the honourable thing when 
there are errors in the numbers.
When I see reports like this, I get excited at the prospect of another 
"freebie" day. Especially on the first day of the month, to get me off 
on a good start.

-- 
Steve Swift
http://www.swiftys.org.uk/swifty.html
http://www.ringers.org.uk

Posted at 2009-10-01 09:02 BST by RevK
Update #2: 2009-10-01 14:22 BST

  Customer usage stats do not look right at present - we are
  investigating.
  We don't think the billing is wrong, but we are also checking that too.
  We'll update shortly with details, and amend direct debits if billing
  is wrong at.
  
| Update: Billing is right but the usage and allowances shown for this
| month is wrong. i.e. next month's bill will be wrong unless fixed.
| 
> Update: We should have usage stats repaired in a few minutes. Some
> usage from today will be lost (i.e. free).
> 
> Note: Anyone that changed tariff after being billed today/yesterday to
> a lower tariff please contact accounts to check your usage allowance
> for this month is correct as it may be on the lower level.
> 
> Any questions, please email accounts.[IMAGE]

URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html

-- 
AAISP Status Blog
URL:http://aaisp.blogspot.com/

On 01/10/09 14:22, RevK wrote:
> Posted at 2009-10-01 09:02 BST by RevK
> Update #2: 2009-10-01 14:22 BST
>
>    Customer usage stats do not look right at present - we are
>    investigating.
>    We don't think the billing is wrong, but we are also checking that too.
>    We'll update shortly with details, and amend direct debits if billing
>    is wrong at.
>
> | Update: Billing is right but the usage and allowances shown for this
> | month is wrong. i.e. next month's bill will be wrong unless fixed.
> |
>> Update: We should have usage stats repaired in a few minutes. Some
>> usage from today will be lost (i.e. free).
>>
>> Note: Anyone that changed tariff after being billed today/yesterday to
>> a lower tariff please contact accounts to check your usage allowance
>> for this month is correct as it may be on the lower level.
>>
>> Any questions, please email accounts.[IMAGE]
>
> URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html
>

In my case at least, the tariff being used is incorrect, even though no 
changes have been made recently. This implies that it could affect more 
users than the limited subset who have made tariff changes today.

Kelvin.

RevK wrote:
> Posted at 2009-10-01 09:02 BST by RevK
> Update #2: 2009-10-01 14:22 BST
> 
>   Customer usage stats do not look right at present - we are
>   investigating.
>   We don't think the billing is wrong, but we are also checking that too.
>   We'll update shortly with details, and amend direct debits if billing
>   is wrong at.

My usage pages show my allowance has gone up from 2GB a month to 5GB, which 
also means it has allowed me to carry forward over 3GB from last month!

This is great so long as I don't get charged for the 5GB tariff (which I 
haven't so far this month).

Alfred E Neuman wrote:
> RevK wrote:
>> Posted at 2009-10-01 09:02 BST by RevK
>> Update #2: 2009-10-01 14:22 BST
>>
>>   Customer usage stats do not look right at present - we are
>>   investigating.
>>   We don't think the billing is wrong, but we are also checking that too.
>>   We'll update shortly with details, and amend direct debits if billing
>>   is wrong at.
> 
> My usage pages show my allowance has gone up from 2GB a month to 5GB, 
> which also means it has allowed me to carry forward over 3GB from last 
> month!
> 
> This is great so long as I don't get charged for the 5GB tariff (which I 
> haven't so far this month).

Interestingly, my allows for October is showing as 5GB instead of 4GB 
too. Other than that, my usage looks about right.

Pete Favelle wrote:

> Interestingly, my allows for October is showing as 5GB instead of 4GB 
> too. Other than that, my usage looks about right.

It looked like all those affected showed as being on the 5GB tariff 
(certainly all 4 of my accounts did).
Anyway, it all looks fixed now.

Terry

Posted at 2009-10-01 09:02 BST by RevK
Update #3: 2009-10-01 17:20 BST

  Customer usage stats do not look right at present - we are
  investigating.
  We don't think the billing is wrong, but we are also checking that too.
  We'll update shortly with details, and amend direct debits if billing
  is wrong at.
  
  Update: Billing is right but the usage and allowances shown for this
  month is wrong. i.e. next month's bill will be wrong unless fixed.
  
  Update: We should have usage stats repaired in a few minutes. Some
  usage from today will be lost (i.e. free).
  
  Note: Anyone that changed tariff after being billed today/yesterday to
  a lower tariff please contact accounts to check your usage allowance
  for this month is correct as it may be on the lower level.
  
| Any questions, please email accounts.
> 
> Update: Usage stats have indeed been updated, but many customers that
> should have been charged for excess usage have not been. We are working
> on this and it may be that such customers will have their excess usage
> carried over to next month on this occasion. This may not be sorted to
> finally show the stats correctly until later this week[IMAGE]

URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html

-- 
AAISP Status Blog
URL:http://aaisp.blogspot.com/

Posted at 2009-10-01 09:02 BST by RevK
Update #4: 2009-10-01 18:39 BST

  Customer usage stats do not look right at present - we are
  investigating.
  We don't think the billing is wrong, but we are also checking that too.
  We'll update shortly with details, and amend direct debits if billing
  is wrong at.
  
  Update: Billing is right but the usage and allowances shown for this
  month is wrong. i.e. next month's bill will be wrong unless fixed.
  
  Update: We should have usage stats repaired in a few minutes. Some
  usage from today will be lost (i.e. free).
  
  Note: Anyone that changed tariff after being billed today/yesterday to
  a lower tariff please contact accounts to check your usage allowance
  for this month is correct as it may be on the lower level.
  
  Any questions, please email accounts.
  
  Update: Usage stats have indeed been updated, but many customers that
  should have been charged for excess usage have not been. We are working
  on this and it may be that such customers will have their excess usage
  carried over to next month on this occasion. This may not be sorted to
| finally show the stats correctly until later this week.
> 
> Update: Many customers have carried over excess usage to next month
> rather than being billed now. A month's free credit and chance to
> recover usage.[IMAGE]

URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html

-- 
AAISP Status Blog
URL:http://aaisp.blogspot.com/

On Thu, 01 Oct 2009 18:39:20 +0100, RevK  wrote:
>  Posted at 2009-10-01 09:02 BST by RevK
>  Update #4: 2009-10-01 18:39 BST

I think you're saying it's fixed.

On my account usage.cgi page the figures that are there look right, 
but there is no billing detail for September.

That is, under the graphs, the left grey table 'Monthly usage' is OK, 
but the right grey table 'Billing' has a row for August (and preceding 
months back to October 08) and a row for October, but no row for 
September.  The October row looks to have properly taken account of 
September, it's just that September itself is absent.

regards,   Ian SMith
-- 
  |\ /|      no .sig
  |o o|
  |/ \|

Ian Smith wrote:
> On Thu, 01 Oct 2009 18:39:20 +0100, RevK  wrote:
>>  Posted at 2009-10-01 09:02 BST by RevK
>>  Update #4: 2009-10-01 18:39 BST
> 
> I think you're saying it's fixed.
> 
> On my account usage.cgi page the figures that are there look right, 
> but there is no billing detail for September.
> 
> That is, under the graphs, the left grey table 'Monthly usage' is OK, 
> but the right grey table 'Billing' has a row for August (and preceding 
> months back to October 08) and a row for October, but no row for 
> September.  The October row looks to have properly taken account of 
> September, it's just that September itself is absent.

My usage and allowance for September are completely wrong. It reckons I used 
just over 4G and carried forward just under 4G when in fact I used 0.65G and 
carried forward 3.35G.

Since I'm not being charged for any over-use and I've still carried forward the 
maximum (2G) to October, it doesn't really matter.

Posted at 2009-10-01 09:02 BST by RevK
Update #5: 2009-10-03 13:33 BST

  Customer usage stats do not look right at present - we are
  investigating.
  We don't think the billing is wrong, but we are also checking that too.
  We'll update shortly with details, and amend direct debits if billing
  is wrong at.
  
  Update: Billing is right but the usage and allowances shown for this
  month is wrong. i.e. next month's bill will be wrong unless fixed.
  
  Update: We should have usage stats repaired in a few minutes. Some
  usage from today will be lost (i.e. free).
  
  Note: Anyone that changed tariff after being billed today/yesterday to
  a lower tariff please contact accounts to check your usage allowance
  for this month is correct as it may be on the lower level.
  
  Any questions, please email accounts.
  
  Update: Usage stats have indeed been updated, but many customers that
  should have been charged for excess usage have not been. We are working
  on this and it may be that such customers will have their excess usage
  carried over to next month on this occasion. This may not be sorted to
  finally show the stats correctly until later this week.
  
  Update: Many customers have carried over excess usage to next month
  rather than being billed now. A month's free credit and chance to
| recover usage.
> 
> Update: Some lines do not show stats for September. We wplan to
> reconstruct these from logs over the next few days and ensure the
> carried over figures go on to October correctly.[IMAGE]

URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html

-- 
AAISP Status Blog
URL:http://aaisp.blogspot.com/

Posted at 2009-10-01 09:02 BST by RevK
Update #6: 2009-10-03 18:14 BST

  Customer usage stats do not look right at present - we are
  investigating.
  We don't think the billing is wrong, but we are also checking that too.
  We'll update shortly with details, and amend direct debits if billing
  is wrong at.
  
  Update: Billing is right but the usage and allowances shown for this
  month is wrong. i.e. next month's bill will be wrong unless fixed.
  
  Update: We should have usage stats repaired in a few minutes. Some
  usage from today will be lost (i.e. free).
  
  Note: Anyone that changed tariff after being billed today/yesterday to
  a lower tariff please contact accounts to check your usage allowance
  for this month is correct as it may be on the lower level.
  
  Any questions, please email accounts.
  
  Update: Usage stats have indeed been updated, but many customers that
  should have been charged for excess usage have not been. We are working
  on this and it may be that such customers will have their excess usage
  carried over to next month on this occasion. This may not be sorted to
  finally show the stats correctly until later this week.
  
  Update: Many customers have carried over excess usage to next month
  rather than being billed now. A month's free credit and chance to
  recover usage.
  
  Update: Some lines do not show stats for September. We wplan to
  reconstruct these from logs over the next few days and ensure the
| carried over figures go on to October correctly.
> 
> Update: Please check your usage stats - especially if you have BE lines
> or have lunar billing. Mostly the billing is right, but if anything is
> wrong please talk to accounts.[IMAGE]

URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html

-- 
AAISP Status Blog
URL:http://aaisp.blogspot.com/

In article <ha80sn$e13$1@news.eternal-september.org>, "RevK" wrote:

> > 
> > Update: Please check your usage stats - especially if you have BE lines
> > or have lunar billing. Mostly the billing is right, but if anything is
> > wrong please talk to accounts.[IMAGE]
> 
> URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html

My peak in Sept now looks correct, but the off-peak is off the scale.  I 
don't think 184G used in Aug is correct - is this still awaiting 
correction?

At least my bill was correct, so accounts looks OK...

-- 
John W
I you want to mail me, replace the obvious with co.uk twice

Posted at 2009-10-01 09:02 BST by RevK
Update #7: 2009-10-08 11:57 BST

  Customer usage stats do not look right at present - we are
  investigating.
  We don't think the billing is wrong, but we are also checking that too.
  We'll update shortly with details, and amend direct debits if billing
  is wrong at.
  
  Update: Billing is right but the usage and allowances shown for this
  month is wrong. i.e. next month's bill will be wrong unless fixed.
  
  Update: We should have usage stats repaired in a few minutes. Some
  usage from today will be lost (i.e. free).
  
  Note: Anyone that changed tariff after being billed today/yesterday to
  a lower tariff please contact accounts to check your usage allowance
  for this month is correct as it may be on the lower level.
  
  Any questions, please email accounts.
  
  Update: Usage stats have indeed been updated, but many customers that
  should have been charged for excess usage have not been. We are working
  on this and it may be that such customers will have their excess usage
  carried over to next month on this occasion. This may not be sorted to
  finally show the stats correctly until later this week.
  
  Update: Many customers have carried over excess usage to next month
  rather than being billed now. A month's free credit and chance to
  recover usage.
  
| Update: Some lines do not show stats for September. We plan to
  reconstruct these from logs over the next few days and ensure the
  carried over figures go on to October correctly.
  
  Update: Please check your usage stats - especially if you have BE lines
  or have lunar billing. Mostly the billing is right, but if anything is
| wrong please talk to accounts.
> 
> Update [8th Oct]: We have re-run September usage stats again now we
> have found why the off peak figures were do wrong. This should finally
> make sense now.[IMAGE]

URL: http://aaisp.blogspot.com/2009/10/open-usage-stats-look-wrong.html

-- 
AAISP Status Blog
URL:http://aaisp.blogspot.com/