I got a Thomson SKY HD  box a while ago. Everything is great except the  SKY 
Plus function. It will record  on one channel but will not record while you 
watch another channel - which is  becoming a pain.

I suspect that it is a problem with the LNB feed from the dish to the 
digibox...of course  the Sky installer didn't test this  before he left. 

Anyone else had the same problem - or any ideas?

url:http://www.myreader.co.uk/gp/1250-1.aspx

"Anthony Anderson"  wrote in message 
news:47abfdc8d40d4f44a4a7e65b8b447abc@newspe.com...
>I got a Thomson SKY HD  box a while ago. Everything is great except the 
>SKY
> Plus function. It will record  on one channel but will not record 
> while you
> watch another channel - which is  becoming a pain.
>
> I suspect that it is a problem with the LNB feed from the dish to the
> digibox...of course  the Sky installer didn't test this  before he 
> left.
>
> Anyone else had the same problem - or any ideas?
>
> url:http://www.myreader.co.uk/gp/1250-1.aspx

LNB feed or feeds?  Check that your dish has a quad LNB and two co-ax 
downleads.  Sky Plus and Sky HD have two tuners - and require two feeds 
from the LNB.

Then, check the co-ax connections at the rear of the box.  Are both 
leads connected securely?  One of the co-ax leads might have pulled out 
of the screw-in connector.

If the connections look OK, use your remote control to open the services 
menu.  Select system set-up, followed by signal test.  Check for good 
(min 60%) readings for signal strength and quality.  (Signal quality is 
the more important.)

If the signal test indicates produces low readings or indicates problems 
with one LNB, likely causes might include:

a)    faulty LNB
b)    faulty or damaged co-ax cable (or water penetration into the 
co-ax)
c)    bad co-ax connection (at the LNB or at the Sky HD receiver)
d)    faulty tuner in your Sky HD receiver

If the box was installed by Sky and is less than 12 months old, the 
entire installation is still under warranty - so book a free service 
call from Sky.

If the problem is in the Sky HD receiver, the service engineer will 
replace the receiver - so you will lose any existing recordings on your 
hard drive.

Cheers.

Basically the cables are OK - I switched them round to check them.

I did a signal test - Input 1 is OK but there is no signal at all  from 
Input 2 - which I suspect means it is a problem with the receiver which I 
guess = an engineer  call out.

Unfortunately, I got it about 12 1/2 months ago - my fault for not  sorting 
the problem earlier!!

url:http://www.myreader.co.uk/msg/12509892.aspx

"Anthony Anderson"  wrote in message 
news:8aded06bad4d4096ac45f680274ffee6@newspe.com...
> Cheers.
>
> Basically the cables are OK - I switched them round to check them.
>
> I did a signal test - Input 1 is OK but there is no signal at all 
> from
> Input 2 - which I suspect means it is a problem with the receiver 
> which I
> guess = an engineer  call out.
>
> Unfortunately, I got it about 12 1/2 months ago - my fault for not 
> sorting
> the problem earlier!!
>
> url:http://www.myreader.co.uk/msg/12509892.aspx


If Input 1 is OK and there is no signal on input 2 (after switching 
co-ax feeds), then I share your suspicion that the receiver has 
developed a fault.  If that proves to be the case, a service engineer 
would change the box -  so save any important recordings to VHS or DVD.

Sky apply a fixed charge of £65 for a service call. The price includes 
labour and all materials and if you are lucky, you may even receive a 
brand new box (as opposed to a re-con model).  The repair (and any 
replacement box) are covered by a 3-month guarantee.

However, you may be able to claim protection under the Sale of Goods Act 
1979 (and subsequent consumer protection legislation, which includes the 
Supply of Goods and Services Act 1982, the Sale and Supply of Goods Act 
1994) and the Sale and Supply of Goods to Consumers Regulations 2002). 
For further info, have a look at 
http://www.dti.gov.uk/consumers/fact-sheets/page38311.html.

UK legislation states that goods must be fit for purpose and of 
satisfactory quality.  If necessary, purchasers can demand damages 
(which a court would equate to the cost of a repair or replacement) for 
up to six years after purchase (five years from discovery in Scotland). 
In general, the onus is on the purchaser to prove the goods did not 
conform to contract (e.g. was inherently faulty) and should have 
reasonably lasted until this point in time (i.e. perishable goods do not 
last for six years).  However, IMHO, your original receiver should have 
lasted longer than 12 months.

UK consumer protection legislation also takes precedence over any 
restrictions in the Sky warranty - so Sky cannot ignore their 
obligations to repair or replace equipment that develops faults within a 
reqasonable period.  Consequently, I would insist upon a service call 
and repair - free of charge.  If they refuse, you should consider the 
following options:

a)    Admit defeat - and pay £65 for a service call
b)    Demand a free service call - and if Sky refuse, go further up 
their heirarchy to AllCustomerCareEscalation@bskyb.com.
c)    Ask to be transferred to their cancellations department - and 
threaten to cancel your viewing contract, unless they agree to repair 
your receiver free of charge.
d)    Threaten to complain to the Trading Standards Department of your 
Local Authority (and be prepared to do so).
e)    Threaten legal action.  However, I would not recommend legal 
action, because the amount involved is only £65

In article <flo7g5$ob8$1@news.datemas.de>,
	Bob Lucas wrote:

> e)    Threaten legal action.  However, I would not recommend legal 
> action, because the amount involved is only £65 

There's always the Small Claims Court?

-- 
Paul Martin

"Paul Martin"  wrote in message 
news:slrnfo1o7e.8th.pm@thinkpad.nowster.org.uk...
> In article <flo7g5$ob8$1@news.datemas.de>,
> Bob Lucas wrote:
>
>> e)    Threaten legal action.  However, I would not recommend legal
>> action, because the amount involved is only £65
>
> There's always the Small Claims Court?
>
> -- 
> Paul Martin 

True.

However, for claims of up to £300, the claimant has to pay a Court Fee 
of £30 - merely to commence proceedings (unless the claimant qualifies 
for exemption on grounds of low income etc).  The claimant might have to 
pay additional fees to enforce judgement and fees are not recoverable, 
unless he wins the case.

Legal action should always be the last resort and personally, I would 
never issue proceedings for a claim of only £65.  However, the threat of 
legal action should persuade Sky to resolve the problem, because it 
would cost them a lot more than £65 to defend procedings.

"Bob Lucas"  wrote in message
news:flqvnv$4h8$1@news.datemas.de...
>
> "Paul Martin"  wrote in message
> news:slrnfo1o7e.8th.pm@thinkpad.nowster.org.uk...
> > In article <flo7g5$ob8$1@news.datemas.de>,
> > Bob Lucas wrote:
> >
> >> e)    Threaten legal action.  However, I would not recommend legal
> >> action, because the amount involved is only £65
> >
> > There's always the Small Claims Court?
> >
> > -- 
> > Paul Martin 
>
> True.
>
> However, for claims of up to £300, the claimant has to pay a Court Fee
> of £30 - merely to commence proceedings (unless the claimant qualifies
> for exemption on grounds of low income etc).  The claimant might have to
> pay additional fees to enforce judgement and fees are not recoverable,
> unless he wins the case.
>
> Legal action should always be the last resort and personally, I would
> never issue proceedings for a claim of only £65.  However, the threat of
> legal action should persuade Sky to resolve the problem, because it
> would cost them a lot more than £65 to defend procedings.
>


Not sure if it's cheaper on-line...

http://www.moneyclaim.gov.uk/