On 3rd December I cancelled my subs to Sky+ and on 7th Dec. they took a 
months subs by Direct Debit.   That was OK since the contract was one months 
notice.   On 11th Dec. all connections to Sky were dismantled at this 
address.
On 9th Jan. they again took a months subs by Direct Debit.    On 10th Jan I 
wrote a letter toLivingston,  I then cancelled this DD at the bank and 
within a couple of days had a letter telling me that because I had cancelled 
the DD I would be charged £4 on each invoice.
Tried to contact by phone for a couple of days and got tired of hanging on.
Did get through on one occasion and when I said that the subscription was 
now cancelled the reply was "Oh you are not a subscriber" and the line went 
dead.
I then telephoned the 08702430835 number and explained this sub. had been 
cancelled was told  a refund of £54.19 was due to me and was then passed 
through to a young lady who assured me that this would be credited to the 
account at my bank from which they had claimed the DD's.   This was on 18th 
January.   No credit has yet been received by my bank.
Does anyone know how this can be resolved.  Do they ever pay???

"salima"  wrote in message 
news:t9kqj.102528$Kt4.51802@fe3.news.blueyonder.co.uk...
> On 3rd December I cancelled my subs to Sky+ and on 7th Dec. they took a 
> months subs by Direct Debit.   That was OK since the contract was one 
> months notice.   On 11th Dec. all connections to Sky were dismantled at 
> this address.
> On 9th Jan. they again took a months subs by Direct Debit.    On 10th Jan 
> I wrote a letter toLivingston,  I then cancelled this DD at the bank and 
> within a couple of days had a letter telling me that because I had 
> cancelled the DD I would be charged £4 on each invoice.
> Tried to contact by phone for a couple of days and got tired of hanging 
> on.
> Did get through on one occasion and when I said that the subscription was 
> now cancelled the reply was "Oh you are not a subscriber" and the line 
> went dead.
> I then telephoned the 08702430835 number and explained this sub. had been 
> cancelled was told  a refund of £54.19 was due to me and was then passed 
> through to a young lady who assured me that this would be credited to the 
> account at my bank from which they had claimed the DD's.   This was on 
> 18th January.   No credit has yet been received by my bank.
> Does anyone know how this can be resolved.  Do they ever pay???


Contact you bank......see second paragraph under "The Direct Debit 
Guarantee"
http://www.bba.org.uk/bba/jsp/polopoly.jsp?d=828&a=10383

F

>> On 3rd December I cancelled my subs to Sky+

Good man, why pay to watch adverts every 5 minutes.

>>and on 7th Dec. they took a months subs by Direct Debit.

That's $KY all take!

>>   On 11th Dec. all connections to Sky were dismantled at this address. On 
>> 9th Jan. they again took a months subs by Direct Debit.    On 10th Jan I 
>> wrote a letter to Livingston,  I then cancelled this DD at the bank and 
>> within a couple of days had a letter telling me that because I had 
>> cancelled the DD I would be charged £4 on each invoice.

Change your bank as well, tell em to stuff their charges!

>> Tried to contact by phone for a couple of days and got tired of hanging 
>> on.

Nothings changed there then.


>> Did get through on one occasion and when I said that the subscription was 
>> now cancelled the reply was "Oh you are not a subscriber" and the line 
>> went dead.

Quality service from $KY

>> I then telephoned the 08702430835 number and explained this sub. had been 
>> cancelled was told  a refund of £54.19 was due to me and was then passed 
>> through to a young lady who assured me that this would be credited to the 
>> account at my bank from which they had claimed the DD's.   This was on 
>> 18th January.   No credit has yet been received by my bank.

Money talks & bullshit walks

> Contact your bank......see second paragraph under "The Direct Debit 
> Guarantee"
> http://www.bba.org.uk/bba/jsp/polopoly.jsp?d=828&a=10383


Corporate greed is getting worse the sooner people stop paying the likes of 
$KY
and change their bank accounts the sooner we all get something like a decent 
service.

On Wed, 06 Feb 2008 15:14:33 GMT, "salima" 
wrote:

>On 3rd December I cancelled my subs to Sky+ and on 7th Dec. they took a 
>months subs by Direct Debit.   That was OK since the contract was one months 
>notice.   On 11th Dec. all connections to Sky were dismantled at this 
>address.
>On 9th Jan. they again took a months subs by Direct Debit.    On 10th Jan I 
>wrote a letter toLivingston,  I then cancelled this DD at the bank and 
>within a couple of days had a letter telling me that because I had cancelled 
>the DD I would be charged £4 on each invoice.
>Tried to contact by phone for a couple of days and got tired of hanging on.
>Did get through on one occasion and when I said that the subscription was 
>now cancelled the reply was "Oh you are not a subscriber" and the line went 
>dead.
>I then telephoned the 08702430835 number and explained this sub. had been 
>cancelled was told  a refund of £54.19 was due to me and was then passed 
>through to a young lady who assured me that this would be credited to the 
>account at my bank from which they had claimed the DD's.   This was on 18th 
>January.   No credit has yet been received by my bank.
>Does anyone know how this can be resolved.  Do they ever pay??? 
>
Eawily nresolved by contacting your bank, explaining the position to
them and getting them to refund you via the Direct Debit Guarantee all
banks have - i.e. Id a direct debit has been taken in error the Bank
guaran








tees to refund you
-- 
Cheers

Peter