I am wondering what sort of aftersales service, particularly in regard to 
warranty claims against Powakaddy/Hillbilly owners are experiencing with 
this company.
In my case, I bought a 'Robokaddy' from a local Professional who is a 
recognised service agent, including an extra year of warranty.  The Kaddy is 
only 6 months old.
I had to take back the handset remote controller recently as one of the 
buttons worked intermittently.  The Pro on examination internally, found 
that a plastic cover beneath the control buttons was cracked.
He informed Powakaddy service department of his observation who immediately 
pronounced 'user abuse', and would only replace with a new unit at a cost of 
£50.00 - half original price.
I was very upset with this conclusion that Powakaddy came to without even 
viewing the handset and it such a cavalier manner.  I know I can't prove it 
but I take pride in keeping all  my golfing equipment in top condition and 
am ribbed by fellow golfers for my turnout.  I most certainly have not 
'abused' the handset, I have never thrown a club it a fit of peek or the 
like in my life, just a little under my breath profanities occasionally.
I have contacted Powakaddy and spoken to the Technical Service Controller 
Mr. Leigh Stelfox who I am afraid did not instil me with any great 
confidence that they would do anything, apart from sending the handset to 
the original manufacturer for inspection and their findings would be 
conclusive.
The Professional did say that he was having many problems of this type with 
Powakaddy, he puts it down to a fiasco that this company are having with the 
model which uses a Lithium battery, and is now no longer available, I think 
it was P5 or something like that.
It seems to be that they are adopting the same routine a Insurance Companies 
to claims, 'deny any responsibility' and find any getout clause in order not 
to pay the claim.
Sorry its been a 'rant' but I would like to hear from any other disgruntled 
customer of Powakaddy on how they have been treated.
It may well be that the manufacturer will find in my favour, but the 
immediate initial opinion from Powakaddy that it must have been 'user abuse' 
without seeing the handset was wrong.
Bob

On Sep 7, 8:03 am, "BoB-B"  wrote:
> I am wondering what sort of aftersales service, particularly in regard to
> warranty claims against Powakaddy/Hillbilly owners are experiencing with
> this company.
> In my case, I bought a 'Robokaddy' from a local Professional who is a
> recognised service agent, including an extra year of warranty.  The Kaddy is
> only 6 months old.
> I had to take back the handset remote controller recently as one of the
> buttons worked intermittently.  The Pro on examination internally, found
> that a plastic cover beneath the control buttons was cracked.
> He informed Powakaddy service department of his observation who immediately
> pronounced 'user abuse', and would only replace with a new unit at a cost of
> £50.00 - half original price.
> I was very upset with this conclusion that Powakaddy came to without even
> viewing the handset and it such a cavalier manner.  I know I can't prove it
> but I take pride in keeping all  my golfing equipment in top condition and
> am ribbed by fellow golfers for my turnout.  I most certainly have not
> 'abused' the handset, I have never thrown a club it a fit of peek or the
> like in my life, just a little under my breath profanities occasionally.
> I have contacted Powakaddy and spoken to the Technical Service Controller
> Mr. Leigh Stelfox who I am afraid did not instil me with any great
> confidence that they would do anything, apart from sending the handset to
> the original manufacturer for inspection and their findings would be
> conclusive.
> The Professional did say that he was having many problems of this type with
> Powakaddy, he puts it down to a fiasco that this company are having with the
> model which uses a Lithium battery, and is now no longer available, I think
> it was P5 or something like that.
> It seems to be that they are adopting the same routine a Insurance Companies
> to claims, 'deny any responsibility' and find any getout clause in order not
> to pay the claim.
> Sorry its been a 'rant' but I would like to hear from any other disgruntled
> customer of Powakaddy on how they have been treated.
> It may well be that the manufacturer will find in my favour, but the
> immediate initial opinion from Powakaddy that it must have been 'user abuse'
> without seeing the handset was wrong.
> Bob

I would check with consumer experts, but it seems to me that you
should be covered under warranty or under "goods not fit for purpose"
legislation.

I personally bought a motocaddy S1 in April last year, I am now on my
3rd, (yes 3rd) reincarnation of this trolley since then and I have
just had to repair it again after a poor repair job at the factory. So
its not just powercaddy.

I bought a powcaddy classic in feb 2005 and like you had a lot of
problems that they did not take seriously.
Right from the start it could not cope on an18 hole course with
several hills and even on my own with only one hill it had problems
fom time to time.
I complaineed to powcady and they referred me to the neqrest agent.
He checked the equipment, told me all was well and as there was no
work needed under warranty charged me £7.
Next the front wheen fell off and I managed to repair that myself but
again the agent charged me over £1 for a cap and nut.
At the end of the first year I was complaining again and this time
powcaddy replaced the battery under warranty.
This helped a bit but the caddy was still not right.  After 18 month
since new the potentiometer in the handle (the bit that turns the
power on and off) failed and I had to get a new one that I fitted
myself, it cost me over £20.
The powcaddy has worked quite well since then but I am now dinding
that the front spar is so loose that it wobbles from side to side - it
appearsthat the cut in the tube is too wide and twisting.
All in all I would never recommend a powcaddy to anyone.


On 7 Sep, 08:03, "BoB-B"  wrote:
> I am wondering what sort of aftersales service, particularly in regard to
> warranty claims against Powakaddy/Hillbilly owners are experiencing with
> this company.
> In my case, I bought a 'Robokaddy' from a local Professional who is a
> recognised service agent, including an extra year of warranty.  The Kaddy is
> only 6 months old.
> I had to take back the handset remote controller recently as one of the
> buttons worked intermittently.  The Pro on examination internally, found
> that a plastic cover beneath the control buttons was cracked.
> He informed Powakaddy service department of his observation who immediately
> pronounced 'user abuse', and would only replace with a new unit at a cost of
> £50.00 - half original price.
> I was very upset with this conclusion that Powakaddy came to without even
> viewing the handset and it such a cavalier manner.  I know I can't prove it
> but I take pride in keeping all  my golfing equipment in top condition and
> am ribbed by fellow golfers for my turnout.  I most certainly have not
> 'abused' the handset, I have never thrown a club it a fit of peek or the
> like in my life, just a little under my breath profanities occasionally.
> I have contacted Powakaddy and spoken to the Technical Service Controller
> Mr. Leigh Stelfox who I am afraid did not instil me with any great
> confidence that they would do anything, apart from sending the handset to
> the original manufacturer for inspection and their findings would be
> conclusive.
> The Professional did say that he was having many problems of this type with
> Powakaddy, he puts it down to a fiasco that this company are having with the
> model which uses a Lithium battery, and is now no longer available, I think
> it was P5 or something like that.
> It seems to be that they are adopting the same routine a Insurance Companies
> to claims, 'deny any responsibility' and find any getout clause in order not
> to pay the claim.
> Sorry its been a 'rant' but I would like to hear from any other disgruntled
> customer of Powakaddy on how they have been treated.
> It may well be that the manufacturer will find in my favour, but the
> immediate initial opinion from Powakaddy that it must have been 'user abuse'
> without seeing the handset was wrong.
> Bob

"BoB-B"  wrote in message 
news:5kcbduF30chnU1@mid.individual.net...
>I am wondering what sort of aftersales service, particularly in regard to 
>warranty claims against Powakaddy/Hillbilly owners are experiencing with 
>this company.

Perhaps unfortunately, you are a customer of the retailer, your local 
friendly pro, not Powakaddy. Since this trolley has failed, or a bit of it 
has failed, inside 6 months, you are entitled to a replacement or refund 
from the shop. Since you are a reasonable and friendly sort, and probably 
drink in the bar with the Pro, you are happy that he is negotiating with 
Powakaddy; however, the bottom line is he has to make things right and any 
problems with Powakaddy are his, not yours.

HIS recourse is to the local Trading Standards department who will grab 
Powakaddy by the painful bits and make them cough up. However, they might 
then stop supplying the Pro. It's a tough world sometimes.

Psychman