This is the "customer service" I have recieved after signing up for a trial 
usage with Setanta.     Buyer Beware!

This is my Sixth  request for cancellation, the previous five being 
unanswered.
The first was on the 30th of July, at which time your companys computer 
acknowledged
 receipt and promised to reply within 5 days. Your company supply a 
telephone helpline number, and advise
that it should be used if difficulties arise. All attempts to get through on 
this line are futile. (I suspect intentionally)

 Please cancel my current (Ricky Hatton fight) two month trial and
>direct debit. I no longer wish to be subscribed to your service.
 My details are:
xxxxxxxxxxxxx
xxxxxxxxxxxxx

Date of first payment  29/06/2007

 Please reply to this email to confirm receipt.
 Please do not make further deductions on my direct debit, you do not
 have my permission to do this. As you seem to be ignoring my e-mails /
 attempts to cancel I am going to assume that you are yet another
 company internet trading with low standards of customer service

MrBlueSkye wrote:
> This is the "customer service" I have recieved after signing up for a trial 
> usage with Setanta.     Buyer Beware!
> 
> This is my Sixth  request for cancellation, the previous five being 
> unanswered.
> The first was on the 30th of July, at which time your companys computer 
> acknowledged
>  receipt and promised to reply within 5 days. Your company supply a 
> telephone helpline number, and advise
> that it should be used if difficulties arise. All attempts to get through on 
> this line are futile. (I suspect intentionally)
> 
>  Please cancel my current (Ricky Hatton fight) two month trial and
>> direct debit. I no longer wish to be subscribed to your service.
>  My details are:
> xxxxxxxxxxxxx
> xxxxxxxxxxxxx
> 
> Date of first payment  29/06/2007
> 
>  Please reply to this email to confirm receipt.
>  Please do not make further deductions on my direct debit, you do not
>  have my permission to do this. As you seem to be ignoring my e-mails /
>  attempts to cancel I am going to assume that you are yet another
>  company internet trading with low standards of customer service

If this is really Direct Debit and not Continuous Authority, you can 
cancel it yourself with your bank.

If it is Continuous Authority, you may have a lot more trouble and may 
need to close your bank account to stop the payments. AOL used to (may 
still do so?) use this trick. The idea is that they eventually give you 
your money back but pocket the interest. :-(

-- 
Howard Neil

"Howard Neil"  wrote in message 
news:13buaehp93lqq51@corp.supernews.com...
> MrBlueSkye wrote:
>> This is the "customer service" I have recieved after signing up for a 
>> trial usage with Setanta.     Buyer Beware!
>>
>> This is my Sixth  request for cancellation, the previous five being 
>> unanswered.
>> The first was on the 30th of July, at which time your companys computer 
>> acknowledged
>>  receipt and promised to reply within 5 days. Your company supply a 
>> telephone helpline number, and advise
>> that it should be used if difficulties arise. All attempts to get through 
>> on this line are futile. (I suspect intentionally)
>>
>>  Please cancel my current (Ricky Hatton fight) two month trial and
>>> direct debit. I no longer wish to be subscribed to your service.
>>  My details are:
>> xxxxxxxxxxxxx
>> xxxxxxxxxxxxx
>>
>> Date of first payment  29/06/2007
>>
>>  Please reply to this email to confirm receipt.
>>  Please do not make further deductions on my direct debit, you do not
>>  have my permission to do this. As you seem to be ignoring my e-mails /
>>  attempts to cancel I am going to assume that you are yet another
>>  company internet trading with low standards of customer service
>
> If this is really Direct Debit and not Continuous Authority, you can 
> cancel it yourself with your bank.
>
> If it is Continuous Authority, you may have a lot more trouble and may 
> need to close your bank account to stop the payments. AOL used to (may 
> still do so?) use this trick. The idea is that they eventually give you 
> your money back but pocket the interest. :-(
>
> -- 
> Howard Neil

Mr Bluesky,

WTF has this got to do with a West Ham newsgroup.

Mel.

Mel wrote:
> "Howard Neil"  wrote in message 
> news:13buaehp93lqq51@corp.supernews.com...
>> MrBlueSkye wrote:
>>> This is the "customer service" I have recieved after signing up for a 
>>> trial usage with Setanta.     Buyer Beware!
>>>
>>> This is my Sixth  request for cancellation, the previous five being 
>>> unanswered.
>>> The first was on the 30th of July, at which time your companys computer 
>>> acknowledged
>>>  receipt and promised to reply within 5 days. Your company supply a 
>>> telephone helpline number, and advise
>>> that it should be used if difficulties arise. All attempts to get through 
>>> on this line are futile. (I suspect intentionally)
>>>
>>>  Please cancel my current (Ricky Hatton fight) two month trial and
>>>> direct debit. I no longer wish to be subscribed to your service.
>>>  My details are:
>>> xxxxxxxxxxxxx
>>> xxxxxxxxxxxxx
>>>
>>> Date of first payment  29/06/2007
>>>
>>>  Please reply to this email to confirm receipt.
>>>  Please do not make further deductions on my direct debit, you do not
>>>  have my permission to do this. As you seem to be ignoring my e-mails /
>>>  attempts to cancel I am going to assume that you are yet another
>>>  company internet trading with low standards of customer service
>> If this is really Direct Debit and not Continuous Authority, you can 
>> cancel it yourself with your bank.
>>
>> If it is Continuous Authority, you may have a lot more trouble and may 
>> need to close your bank account to stop the payments. AOL used to (may 
>> still do so?) use this trick. The idea is that they eventually give you 
>> your money back but pocket the interest. :-(
>>
>> -- 
>> Howard Neil
> 
> Mr Bluesky,
> 
> WTF has this got to do with a West Ham newsgroup.

Setanta will be showing 46 live Premier League this season. Perhaps 
there is a chance that West Ham may feature?

http://news.bbc.co.uk/1/hi/business/4975632.stm


-- 
Howard Neil

"Howard Neil"  wrote in message 
news:13bup676f8tju88@corp.supernews.com...
> Mel wrote:
>> "Howard Neil"  wrote in message 
>> news:13buaehp93lqq51@corp.supernews.com...
>>> MrBlueSkye wrote:
>>>> This is the "customer service" I have recieved after signing up for a 
>>>> trial usage with Setanta.     Buyer Beware!
>>>>
>>>> This is my Sixth  request for cancellation, the previous five being 
>>>> unanswered.
>>>> The first was on the 30th of July, at which time your companys computer 
>>>> acknowledged
>>>>  receipt and promised to reply within 5 days. Your company supply a 
>>>> telephone helpline number, and advise
>>>> that it should be used if difficulties arise. All attempts to get 
>>>> through on this line are futile. (I suspect intentionally)
>>>>
>>>>  Please cancel my current (Ricky Hatton fight) two month trial and
>>>>> direct debit. I no longer wish to be subscribed to your service.
>>>>  My details are:
>>>> xxxxxxxxxxxxx
>>>> xxxxxxxxxxxxx
>>>>
>>>> Date of first payment  29/06/2007
>>>>
>>>>  Please reply to this email to confirm receipt.
>>>>  Please do not make further deductions on my direct debit, you do not
>>>>  have my permission to do this. As you seem to be ignoring my e-mails /
>>>>  attempts to cancel I am going to assume that you are yet another
>>>>  company internet trading with low standards of customer service
>>> If this is really Direct Debit and not Continuous Authority, you can 
>>> cancel it yourself with your bank.
>>>
>>> If it is Continuous Authority, you may have a lot more trouble and may 
>>> need to close your bank account to stop the payments. AOL used to (may 
>>> still do so?) use this trick. The idea is that they eventually give you 
>>> your money back but pocket the interest. :-(
>>>
>>> -- 
>>> Howard Neil
>>
>> Mr Bluesky,
>>
>> WTF has this got to do with a West Ham newsgroup.
>
> Setanta will be showing 46 live Premier League this season. Perhaps there 
> is a chance that West Ham may feature?
>
> http://news.bbc.co.uk/1/hi/business/4975632.stm
>
>
> -- 
> Howard Neil

Switch to virgin media setanta is free

pied piper wrote:
> 
> "Howard Neil"  wrote in message 
> news:13bup676f8tju88@corp.supernews.com...

>> Setanta will be showing 46 live Premier League this season. Perhaps 
>> there is a chance that West Ham may feature?
>>
>> http://news.bbc.co.uk/1/hi/business/4975632.stm
>>
>>
>> -- 
>> Howard Neil
> 
> Switch to virgin media setanta is free

Unfortunately it seems that Virgin TV is only on cable; not satellite 
(the only way I can receive digital TV)


-- 
Howard Neil

pied piper wrote:
> 
> "Howard Neil"  wrote in message 
> news:13bup676f8tju88@corp.supernews.com...
>> Mel wrote:
>>> "Howard Neil"  wrote in message 
>>> news:13buaehp93lqq51@corp.supernews.com...
>>>> MrBlueSkye wrote:
>>>>> This is the "customer service" I have recieved after signing up for 
>>>>> a trial usage with Setanta.     Buyer Beware!
>>>>>
>>>>> This is my Sixth  request for cancellation, the previous five being 
>>>>> unanswered.
>>>>> The first was on the 30th of July, at which time your companys 
>>>>> computer acknowledged
>>>>>  receipt and promised to reply within 5 days. Your company supply a 
>>>>> telephone helpline number, and advise
>>>>> that it should be used if difficulties arise. All attempts to get 
>>>>> through on this line are futile. (I suspect intentionally)
>>>>>
>>>>>  Please cancel my current (Ricky Hatton fight) two month trial and
>>>>>> direct debit. I no longer wish to be subscribed to your service.
>>>>>  My details are:
>>>>> xxxxxxxxxxxxx
>>>>> xxxxxxxxxxxxx
>>>>>
>>>>> Date of first payment  29/06/2007
>>>>>
>>>>>  Please reply to this email to confirm receipt.
>>>>>  Please do not make further deductions on my direct debit, you do not
>>>>>  have my permission to do this. As you seem to be ignoring my 
>>>>> e-mails /
>>>>>  attempts to cancel I am going to assume that you are yet another
>>>>>  company internet trading with low standards of customer service
>>>> If this is really Direct Debit and not Continuous Authority, you can 
>>>> cancel it yourself with your bank.
>>>>
>>>> If it is Continuous Authority, you may have a lot more trouble and 
>>>> may need to close your bank account to stop the payments. AOL used 
>>>> to (may still do so?) use this trick. The idea is that they 
>>>> eventually give you your money back but pocket the interest. :-(
>>>>
>>>> -- 
>>>> Howard Neil
>>>
>>> Mr Bluesky,
>>>
>>> WTF has this got to do with a West Ham newsgroup.
>>
>> Setanta will be showing 46 live Premier League this season. Perhaps 
>> there is a chance that West Ham may feature?
>>
>> http://news.bbc.co.uk/1/hi/business/4975632.stm
>>
>>
>> -- 
>> Howard Neil
> 
> Switch to virgin media setanta is free

Only if you subscribe to their 'XL' tv package.
If you are a 'L' subscriber then it's £8pm otherwise it's £15pm.

Im an l subscriber and its free
"Phony"  wrote in message 
news:f9pckr$os$1$8300dec7@news.demon.co.uk...
> pied piper wrote:
>>
>> "Howard Neil"  wrote in message 
>> news:13bup676f8tju88@corp.supernews.com...
>>> Mel wrote:
>>>> "Howard Neil"  wrote in message 
>>>> news:13buaehp93lqq51@corp.supernews.com...
>>>>> MrBlueSkye wrote:
>>>>>> This is the "customer service" I have recieved after signing up for a 
>>>>>> trial usage with Setanta.     Buyer Beware!
>>>>>>
>>>>>> This is my Sixth  request for cancellation, the previous five being 
>>>>>> unanswered.
>>>>>> The first was on the 30th of July, at which time your companys 
>>>>>> computer acknowledged
>>>>>>  receipt and promised to reply within 5 days. Your company supply a 
>>>>>> telephone helpline number, and advise
>>>>>> that it should be used if difficulties arise. All attempts to get 
>>>>>> through on this line are futile. (I suspect intentionally)
>>>>>>
>>>>>>  Please cancel my current (Ricky Hatton fight) two month trial and
>>>>>>> direct debit. I no longer wish to be subscribed to your service.
>>>>>>  My details are:
>>>>>> xxxxxxxxxxxxx
>>>>>> xxxxxxxxxxxxx
>>>>>>
>>>>>> Date of first payment  29/06/2007
>>>>>>
>>>>>>  Please reply to this email to confirm receipt.
>>>>>>  Please do not make further deductions on my direct debit, you do not
>>>>>>  have my permission to do this. As you seem to be ignoring my e-mails 
>>>>>> /
>>>>>>  attempts to cancel I am going to assume that you are yet another
>>>>>>  company internet trading with low standards of customer service
>>>>> If this is really Direct Debit and not Continuous Authority, you can 
>>>>> cancel it yourself with your bank.
>>>>>
>>>>> If it is Continuous Authority, you may have a lot more trouble and may 
>>>>> need to close your bank account to stop the payments. AOL used to (may 
>>>>> still do so?) use this trick. The idea is that they eventually give 
>>>>> you your money back but pocket the interest. :-(
>>>>>
>>>>> -- 
>>>>> Howard Neil
>>>>
>>>> Mr Bluesky,
>>>>
>>>> WTF has this got to do with a West Ham newsgroup.
>>>
>>> Setanta will be showing 46 live Premier League this season. Perhaps 
>>> there is a chance that West Ham may feature?
>>>
>>> http://news.bbc.co.uk/1/hi/business/4975632.stm
>>>
>>>
>>> -- 
>>> Howard Neil
>>
>> Switch to virgin media setanta is free
>
> Only if you subscribe to their 'XL' tv package.
> If you are a 'L' subscriber then it's £8pm otherwise it's £15pm.
>

"Mel"  wrote in message 
news:4Padndk9FYcQzSLb4p2dnAA@bt.com...
>
> "Howard Neil"  wrote in message 
> news:13buaehp93lqq51@corp.supernews.com...
>> MrBlueSkye wrote:
>>> This is the "customer service" I have recieved after signing up for a 
>>> trial usage with Setanta.     Buyer Beware!
>>>
>>> This is my Sixth  request for cancellation, the previous five being 
>>> unanswered.
>>> The first was on the 30th of July, at which time your companys computer 
>>> acknowledged
>>>  receipt and promised to reply within 5 days. Your company supply a 
>>> telephone helpline number, and advise
>>> that it should be used if difficulties arise. All attempts to get 
>>> through on this line are futile. (I suspect intentionally)
>>>
>>>  Please cancel my current (Ricky Hatton fight) two month trial and
>>>> direct debit. I no longer wish to be subscribed to your service.
>>>  My details are:
>>> xxxxxxxxxxxxx
>>> xxxxxxxxxxxxx
>>>
>>> Date of first payment  29/06/2007
>>>
>>>  Please reply to this email to confirm receipt.
>>>  Please do not make further deductions on my direct debit, you do not
>>>  have my permission to do this. As you seem to be ignoring my e-mails /
>>>  attempts to cancel I am going to assume that you are yet another
>>>  company internet trading with low standards of customer service
>>
>> If this is really Direct Debit and not Continuous Authority, you can 
>> cancel it yourself with your bank.
>>
>> If it is Continuous Authority, you may have a lot more trouble and may 
>> need to close your bank account to stop the payments. AOL used to (may 
>> still do so?) use this trick. The idea is that they eventually give you 
>> your money back but pocket the interest. :-(
>>
>> -- 
>> Howard Neil
>
> Mr Bluesky,
>
> WTF has this got to do with a West Ham newsgroup.
>
> Mel.
It's interesting to hear as we were thinking of subscribing just through the 
football season and then cancelling but, if it is so difficult, we probably 
wouldn't bother.