This is the "customer service" I have recieved after signing up for a trial 
usage with Setanta.     Buyer Beware!

This is my Sixth  request for cancellation, the previous five being 
unanswered.
The first was on the 30th of July, at which time your companys computer 
acknowledged
 receipt and promised to reply within 5 days. Your company supply a 
telephone helpline number, and advise
that it should be used if difficulties arise. All attempts to get through on 
this line are futile. (I suspect intentionally)

 Please cancel my current (Ricky Hatton fight) two month trial and
>direct debit. I no longer wish to be subscribed to your service.
 My details are:
xxxxxxxxxxxxx
xxxxxxxxxxxxx

Date of first payment  29/06/2007

 Please reply to this email to confirm receipt.
 Please do not make further deductions on my direct debit, you do not
 have my permission to do this. As you seem to be ignoring my e-mails /
 attempts to cancel I am going to assume that you are yet another
 company internet trading with low standards of customer service