Be warned

as I've had trouble

found this

I expected the number of hits from people searching under the term "Setanta 
Sports Problems" to drop. It didn't, until today, when the favourite search 
term suddenly changed to "cancelling Setanta Sports".

Somebody at Setanta really needs to get their backside kicked for the poor 
customer service they are offering there. It is clear that lots of their 
customers are deeply unhappy, emails are not being answered and lots of 
people regret making the choice to go with Setanta.

http://norfolkblogger.blogspot.com/2...ta-sports.html138

Dear All,
It is disheartening to see so many negative comments when we are improving 
so quickly. Believe me, I do undertsand what it is like to be waiting on the 
phone for long durations of time only to end up talking to an inexperienced 
agent - we've all been there and as per previous emails, its not good enough 
and I offer no excuses.We are indeed the new boys and contrary to how we are 
perceived, we do want to offer a world class service and are moving very 
quickly in that direction. However, as simple as it may sound, increasing 
headcount is not something that can generally be done at a flick of a switch 
and yes, once we get these guys on board they not only have to be trained 
but supported in order to get up to speed - again, that does take time.Those 
of you on the Satellite platform would have noticed a much quicker call 
answering time over recent weeks with the experience starting to show 
through with Agents. Its far from perfect I agree but I would ask you to 
support us - If you believe we are getting better and doing that relatively 
quickly then stand by us - we will get this right!On Freeview, it has taken 
us a little longer to get the right and are days away from having sufficient 
people on board at this stage - again, it will take a couple of weeks for 
them to gain the necessary experience.The anonymous post re cam and card 
issues posted on 21st August, can you pass me your details please (please 
pass via Nich , who I'm sure will be kind enough to relay to me) as I would 
like to resolve asap.
RegardsMatthew - Setanta Sports

"sima"  wrote in message 
news:lIRzi.2003$c_1.1568@text.news.blueyonder.co.uk...
> Be warned
>
> as I've had trouble
>
>

If you're on about cancelling the service and can't get hold of them, not 
through want of trying, I'd go and instruct my bank to stop payments being 
made. There is no contract, so you're not going to be breaching one. Yes, 
there is a minimum of a two month sub, but let them try and take you to 
court and explain there that you went to great lengths to give them the 
required month's notice, but because of lack of service on *their* part, you 
were unable to do so. That's what I'd do, anyway.

My Mum and Dad have got in on Freeview, they're fairly happy with it by all 
accounts. Besides the 46 EPL games, there are 60 SPL games...so if you like 
watching neutral football games, or the Euro league games and our smaller 
league games, along with the other stuff like Golf and Rugby (eww!), I 
personally think it's not bad at all for the price. I especially like how 
you don't have a twelve month contract.

> If you're on about cancelling the service and can't get hold of them, not 
> through want of trying, I'd go and instruct my bank to stop payments being 
> made. There is no contract, so you're not going to be breaching one. Yes, 
> there is a minimum of a two month sub, but let them try and take you to 
> court and explain there that you went to great lengths to give them the 
> required month's notice, but because of lack of service on *their* part, 
> you were unable to do so. That's what I'd do, anyway.

cheers for that

yep I'm not wasting anymore of my time/money on this joke of a company
unless they want a fight in the courts.

seems a few where stung by the hattan offer

http://forums.moneysavingexpert.com/showthread.html?p=6090937

On 26 Aug, 14:32, "sima"  wrote:
> > If you're on about cancelling the service and can't get hold of them, not
> > through want of trying, I'd go and instruct my bank to stop payments being
> > made. There is no contract, so you're not going to be breaching one. Yes,
> > there is a minimum of a two month sub, but let them try and take you to
> > court and explain there that you went to great lengths to give them the
> > required month's notice, but because of lack of service on *their* part,
> > you were unable to do so. That's what I'd do, anyway.
>
> cheers for that
>
> yep I'm not wasting anymore of my time/money on this joke of a company
> unless they want a fight in the courts.
>
> seems a few where stung by the hattan offer
>
> http://forums.moneysavingexpert.com/showthread.html?p=6090937

 I was going to subscribe to Setanta with that Hatton offer, now I'm
glad I didn't. I waited and am now on the £9.99 per month, no contract
offer.

If anyone wants to unsubscribe from a company with a poor customer
service, the best thing is to cancel by writing in by recorded
delivery, give the 30 days notice and then cancel the Direct Debit.

Robbie

> I was going to subscribe to Setanta with that Hatton offer, now I'm

I'll not be getting anymore fights


> If anyone wants to unsubscribe from a company with a poor customer

if they start threatening me with court etc, I'll threaten them with small 
claims court as they took the money after I cancelled over phone and knew I 
cancelled as they rang back to get me to resubscribe.

sima wrote:
>> I was going to subscribe to Setanta with that Hatton offer, now I'm
> 
> I'll not be getting anymore fights
> 
> 
>> If anyone wants to unsubscribe from a company with a poor customer
> 
> if they start threatening me with court etc, I'll threaten them with small 
> claims court as they took the money after I cancelled over phone and knew I 
> cancelled as they rang back to get me to resubscribe.
> 
> 
> 

twat.

lmfao. :)

I'm just glad I didn't pay by credit card, 6 month in this day & age ;o(

http://news.bbc.co.uk/1/hi/programmes/moneybox/2099270.stm

Moneybox listener Robert Webster signed up for a range of business services 
costing about £60 a month using his credit card.
Everything was fine until he tried to cancel. He called the retailer - that 
did not work, so he called the card company.
"They said they could not do it without the supplier instructing them that 
they would not be taking any more direct debits," he said.
Robert decided to cancel his card but his account with the card company 
carried on, so the debts kept piling up.
While direct debits are a relationship between customers and their banks, 
credit card regular payments are an agreement between customers and the 
retailer.
Companies who set up direct debits are vetted by the banks. But you may 
authorise any company with a Visa code, anywhere in the world, to set up a 
continuous payment from your credit card.
And it is not just consumers who do not know the difference.
Money Box's Martin Lewis spoke to a range of credit card companies, banks 
and industry bodies, few of whom recognised the cancellation process was 
different.
No warnings
To cancel a continuous payment authority, you must first contact the 
retailer.
If the retailer does not reply, cannot be contacted or refuses to stop 
collecting the payment, contact the card company, who will start a dispute 
process. Visa Europe Vice President Fiona Wilkinson explained the process.
"If it can be proven... that should be the end of it... it could take up to 
six months."
Unlike direct debit it involves proof. It is not simply a case of telling 
the bank to stop paying.
Yet even though the consumer could end up paying for six months of services 
they do not require, the credit card companies are not issuing warnings to 
customers.
A Credit Card Research Group spokesman Matthew Whiticker admits:
"We do need to clear the confusion. It is not in the card issuer's interest 
because the dispute is expensive for the company.
"But because it is such a small part of the market it has not been a number 
one priority."

"sima"  wrote in message 
news:s9yBi.5280$c_1.4606@text.news.blueyonder.co.uk...
> I'm just glad I didn't pay by credit card, 6 month in this day & age ;o(
>
> http://news.bbc.co.uk/1/hi/programmes/moneybox/2099270.stm
>
> Moneybox listener Robert Webster signed up for a range of business 
> services costing about £60 a month using his credit card.

Just ring up and say you've lost the card.  The credit card company will 
stop all payments until you've activated your new card.

"Penno"  wrote in message 
news:GKXBi.6001$c_1.2729@text.news.blueyonder.co.uk...
>
> "sima"  wrote in message 
> news:s9yBi.5280$c_1.4606@text.news.blueyonder.co.uk...
>> I'm just glad I didn't pay by credit card, 6 month in this day & age ;o(
>>
>> http://news.bbc.co.uk/1/hi/programmes/moneybox/2099270.stm
>>
>> Moneybox listener Robert Webster signed up for a range of business 
>> services costing about £60 a month using his credit card.
>
> Just ring up and say you've lost the card.  The credit card company will 
> stop all payments until you've activated your new card.

Clever! Thanks for the tip.

Cancelling Setanta is IMPOSSIBLE !

Be Warned.

I have now writen 3 times to the Setanta Customer service dept requesting 
cancellation of my account.  I received 3 acknowledgements saying they would 
respond within 5 days. I have not received a single repsponse from them so I 
cancelled my Direct Dept (that got their attention!). I received a letter 
from them with a number to call, which I did.  I was on the phone for 35mins 
before someone picked up and then was told that they could not cancel 
subscriptions, transfered - then cut off.  Tried the next day, held for 40 
mins, spoke to a Cust services representative who said I must clear the 
outstanding balance before I can cancel - so I did.  I was Transfered and 
was told I had to put it in writing argh ! 

I told them that no-one from their Cust services dept had bothered to reply 
and I was told the address for cancelling was in the terms and conditions. 
So it's my fault but why couldn't somebody have told me that when I mailed 
their customer services 3 times !

So for the benefit of customers who wish to cancel, you must give 30 days 
notice and write to -

Setanta Sports, Dept 8544, Sunderland, SR9 9XZ

If you want to write a letter of complaint (as I will be doing) write to -

PO Box 182, The Quays, Newry, BT 35 5AS

I will be writing as the customer service I received is among the worst !

Additionally - Setanta should make it clearer on their Web site what the 
cancellation process is.

When I eventually get un-subscribed I will not be re-subscribing - be warned.


url:http://myreader.co.uk/msg/12265097.aspx

I pay by direct debit from my bank and I cancel by telling my bank to stop payments and informing 
Setanta of that by letter. If you pay by other methods, e.g. visa, it is going to be bloody hard 
work.

Philocophus

*************

"Robin Holmes"  wrote in message 
news:3035d9c517554a01bb582c8b733e1170@newspe.com...
> Cancelling Setanta is IMPOSSIBLE !
>
> Be Warned.
>
> I have now writen 3 times to the Setanta Customer service dept requesting
> cancellation of my account.  I received 3 acknowledgements saying they would
> respond within 5 days. I have not received a single repsponse from them so I
> cancelled my Direct Dept (that got their attention!). I received a letter
> from them with a number to call, which I did.  I was on the phone for 35mins
> before someone picked up and then was told that they could not cancel
> subscriptions, transfered - then cut off.  Tried the next day, held for 40
> mins, spoke to a Cust services representative who said I must clear the
> outstanding balance before I can cancel - so I did.  I was Transfered and
> was told I had to put it in writing argh !
>
> I told them that no-one from their Cust services dept had bothered to reply
> and I was told the address for cancelling was in the terms and conditions.
> So it's my fault but why couldn't somebody have told me that when I mailed
> their customer services 3 times !
>
> So for the benefit of customers who wish to cancel, you must give 30 days
> notice and write to -
>
> Setanta Sports, Dept 8544, Sunderland, SR9 9XZ
>
> If you want to write a letter of complaint (as I will be doing) write to -
>
> PO Box 182, The Quays, Newry, BT 35 5AS
>
> I will be writing as the customer service I received is among the worst !
>
> Additionally - Setanta should make it clearer on their Web site what the
> cancellation process is.
>
> When I eventually get un-subscribed I will not be re-subscribing - be warned.
>
>
> url:http://myreader.co.uk/msg/12265097.aspx

I think you are all right as i have tried to cancel it today. first you 
cannot get throughto customer service and the only way i got through is to 
go to subscribtion depatment who put me through to customer service who then 
try to tell me to ring back because there is a long lis of people waiting to 
get connectedto cancellation people. but then i did get connected within 2 
minutes. it does not end there i got told i hav o write into them and then 
it will take upto 2 months to get the service cancelled. that is just 
pathetic. i think something has to be done about this. he told me to read 
terms and conditions which does not say anything about two months. there has 
to be something done here.

url:http://myreader.co.uk/msg/12265097.aspx

On Thu, 28 Aug 2008 03:42:45 +0800, "Kashif
Siddique" wrote:

>I think you are all right as i have tried to cancel it today. first you 
>cannot get throughto customer service and the only way i got through is to 
>go to subscribtion depatment who put me through to customer service who then 
>try to tell me to ring back because there is a long lis of people waiting to 
>get connectedto cancellation people. but then i did get connected within 2 
>minutes. it does not end there i got told i hav o write into them and then 
>it will take upto 2 months to get the service cancelled. that is just 
>pathetic. i think something has to be done about this. he told me to read 
>terms and conditions which does not say anything about two months. there has 
>to be something done here.
>
>url:http://myreader.co.uk/msg/12265097.aspx

contact trading standards about them.

they are an utter bunch of shysters, to be honest.
-- 

http://bykerblog.wordpress.com/ - My thrilling new blog
XBL Tag: Chrisflynnuk

On Wed, 27 Aug 2008 20:12:35 GMT, Chris F
 wrote:

>On Thu, 28 Aug 2008 03:42:45 +0800, "Kashif
>Siddique" wrote:
>
>>I think you are all right as i have tried to cancel it today. first you 
>>cannot get throughto customer service and the only way i got through is to 
>>go to subscribtion depatment who put me through to customer service who then 
>>try to tell me to ring back because there is a long lis of people waiting to 
>>get connectedto cancellation people. but then i did get connected within 2 
>>minutes. it does not end there i got told i hav o write into them and then 
>>it will take upto 2 months to get the service cancelled. that is just 
>>pathetic. i think something has to be done about this. he told me to read 
>>terms and conditions which does not say anything about two months. there has 
>>to be something done here.
>>
>>url:http://myreader.co.uk/msg/12265097.aspx
>
>contact trading standards about them.
>
>they are an utter bunch of shysters, to be honest.

I just cancelled my DD and told them to take me to court for anything
outstanding. ( 4 months down the line not heard a thing)

--Ikie

Just inform your bank to cancel direct debit subs to Setanta and mail a letter to Setanta informing 
them of it. End of the matter.

If you pay your subs by credit card, bad move mate.

Philocophus

*************
"Kashif Siddique"  wrote in message 
news:51a4aef70d91486898c1ecc1220ec9fe@newspe.com...
>I think you are all right as i have tried to cancel it today. first you
> cannot get throughto customer service and the only way i got through is to
> go to subscribtion depatment who put me through to customer service who then
> try to tell me to ring back because there is a long lis of people waiting to
> get connectedto cancellation people. but then i did get connected within 2
> minutes. it does not end there i got told i hav o write into them and then
> it will take upto 2 months to get the service cancelled. that is just
> pathetic. i think something has to be done about this. he told me to read
> terms and conditions which does not say anything about two months. there has
> to be something done here.
>
> url:http://myreader.co.uk/msg/12265097.aspx