I bought some goods from a building supplies company (via their website) which
offered Paypal as a method of payment - which I chose.

The goods arrived broken as a result of bad packing and rough handling by the
carrier.

After getting nowhere with the supplier I entered the Paypal complaints process.
My complaint was closed within seconds because the goods were not purchased
through eBay.  I spoke to a person on their helpline who said Paypal offers no
protection at all in these cases, so beware!

I think the  idea in this case is that your beef is with the  vendor, as its 
not non supply, its damage due to the carrier. The vendor should replace the 
ggoods and then  get the  dosh back from the carrier, who they have a 
contract with. Surely these companies know the bloody law. Sounds like you 
are being fobbed off to me.

Brian

-- 
Brian Gaff....Note, this account does not accept Bcc: email.
 graphics are great, but the blind can't hear them
Email: briang1@blueyonder.co.uk
______________________________________________________________________________________________________________


"Bob Martin"  wrote in message 
news:%YSXj.5358$DZ6.3460@text.news.virginmedia.com...
>
> I bought some goods from a building supplies company (via their website) 
> which
> offered Paypal as a method of payment - which I chose.
>
> The goods arrived broken as a result of bad packing and rough handling by 
> the
> carrier.
>
> After getting nowhere with the supplier I entered the Paypal complaints 
> process.
> My complaint was closed within seconds because the goods were not 
> purchased
> through eBay.  I spoke to a person on their helpline who said Paypal 
> offers no
> protection at all in these cases, so beware!

"Bob Martin"  wrote in message 
news:%YSXj.5358$DZ6.3460@text.news.virginmedia.com...
>
> I bought some goods from a building supplies company (via their website) 
> which
> offered Paypal as a method of payment - which I chose.
>
> The goods arrived broken as a result of bad packing and rough handling by 
> the
> carrier.
>
> After getting nowhere with the supplier I entered the Paypal complaints 
> process.
> My complaint was closed within seconds because the goods were not 
> purchased
> through eBay.  I spoke to a person on their helpline who said Paypal 
> offers no
> protection at all in these cases, so beware!

Normally when you buy goods using a Credit Card, & subject to certain 
conditions, the CC provider is equally liable along with the vendor for 
breach of Contract (Sec. 75 Consumer Credit Act 1974). This is not the case 
when using your CC & paying via PayPal as you are entering into a 
third-party agreement whereby PP's only liability is to pass the Payment on 
to the vendor.

As Brian says, the building supplies Co. is fobbing you off. I suggest you 
get back to them & state that unless they replace the damaged goods or 
refund the amount in question you will sue them under the provisions of the 
Sale of Goods Act 1979 (As amended by the Sale and Supply of Goods to 
Consumers Regulations 2002).

Just quote to them "The Sale of Goods Act 1979 as amended".

What was the value of the damaged goods ?

-- 
Joe Lee

in 1881 20080520 040945 "Joe Lee" <invalid@no.address> wrote:
>"Bob Martin"  wrote in message
>news:%YSXj.5358$DZ6.3460@text.news.virginmedia.com...
>>
>> I bought some goods from a building supplies company (via their website)
>> which
>> offered Paypal as a method of payment - which I chose.
>>
>> The goods arrived broken as a result of bad packing and rough handling by
>> the
>> carrier.
>>
>> After getting nowhere with the supplier I entered the Paypal complaints
>> process.
>> My complaint was closed within seconds because the goods were not
>> purchased
>> through eBay.  I spoke to a person on their helpline who said Paypal
>> offers no
>> protection at all in these cases, so beware!
>
>Normally when you buy goods using a Credit Card, & subject to certain
>conditions, the CC provider is equally liable along with the vendor for
>breach of Contract (Sec. 75 Consumer Credit Act 1974). This is not the case
>when using your CC & paying via PayPal as you are entering into a
>third-party agreement whereby PP's only liability is to pass the Payment on
>to the vendor.
>
>As Brian says, the building supplies Co. is fobbing you off. I suggest you
>get back to them & state that unless they replace the damaged goods or
>refund the amount in question you will sue them under the provisions of the
>Sale of Goods Act 1979 (As amended by the Sale and Supply of Goods to
>Consumers Regulations 2002).
>
>Just quote to them "The Sale of Goods Act 1979 as amended".
>
>What was the value of the damaged goods ?

About £60.  I have been told by Consumer Direct to do exactly as you suggested.

My purpose in making the original post was to warn people off of using Paypal
for purchases from other than eBay.

Had you paid with Visa, Mastercard, or American Express you could have put 
the transaction into dispute.
I have noticed that there are many irresponsible vendors  who will not 
accept payment other than Paypal in spite of their merchant fees being
higher than the others.

wh"Bob Martin"  wrote in message 
news:%YSXj.5358$DZ6.3460@text.news.virginmedia.com...
>
> I bought some goods from a building supplies company (via their website) 
> which
> offered Paypal as a method of payment - which I chose.
>
> The goods arrived broken as a result of bad packing and rough handling by 
> the
> carrier.
>
> After getting nowhere with the supplier I entered the Paypal complaints 
> process.
> My complaint was closed within seconds because the goods were not 
> purchased
> through eBay.  I spoke to a person on their helpline who said Paypal 
> offers no
> protection at all in these cases, so beware!
>