I bought a 50" panny plasma from these guys. It went like this

Day 1: ordered with 'buy now/pay later'.
Printed off finance deal and posted it off signed etc

Day 2: finance approved by email at 12:30 and digital point called 10 
mins later me and asked if I would like it on day 3 (which of course 
resulted in a resounding, "Yes")

Day 3: Driver called at 8:30 to advise they were setting off and to 
expect their arrival between 2-4pm.
Called at 2.30 to say they were 20 mins away.
Arrived within 20 mins.
Their own drivers carried it into the house: opened and plugged in and 
checked and asked if I was happy.

Very easy, very polite, very helpful and met their targets.
I am very impressed. I guess the real test is when it dies and I need 
assistance to replace it but until then.....