Vent.... Just decided to buy a Blu Ray player from Amazon. Figure 
Saturday delivery would be too expensive, so went for "First Class" 
delivery quoted at 1-2 Business Days. In stock as well.

Still says "Dispatching Soon" and gives an estimated delivery date of 
14th October which will be three business days.

That's not what I signed up for. If I knew this I would have gone with 
next business day!

What a load of garbage.

Cya
Simon

"Simon Dean"  wrote in message 
news:7j9micF34rp97U1@mid.individual.net...
> Vent.... Just decided to buy a Blu Ray player from Amazon. Figure 
> Saturday delivery would be too expensive, so went for "First Class" 
> delivery quoted at 1-2 Business Days. In stock as well.
>
> Still says "Dispatching Soon" and gives an estimated delivery date 
> of 14th October which will be three business days.
>
> That's not what I signed up for. If I knew this I would have gone 
> with next business day!
>
> What a load of garbage.
>


Is it a "stocked and sold by Amazon" or "stocked and sold by someone 
else" one ?
if the latter, it would better explain why there is an apparent delay 
in getting it sent out.

Matt Wheeler wrote:
> "Simon Dean"  wrote in message 
> news:7j9micF34rp97U1@mid.individual.net...
>> Vent.... Just decided to buy a Blu Ray player from Amazon. Figure 
>> Saturday delivery would be too expensive, so went for "First Class" 
>> delivery quoted at 1-2 Business Days. In stock as well.
>>
>> Still says "Dispatching Soon" and gives an estimated delivery date 
>> of 14th October which will be three business days.
>>
>> That's not what I signed up for. If I knew this I would have gone 
>> with next business day!
>>
>> What a load of garbage.
>>
> 
> 
> Is it a "stocked and sold by Amazon" or "stocked and sold by someone 
> else" one ?
> if the latter, it would better explain why there is an apparent delay 
> in getting it sent out. 
> 
> 

Stocked and sold by Amazon

Their response is

"""I understand that you have placed the order using First Class 
delivery as the shipping method expecting your order to be delivered on 
Saturday.

As mentioned on our web-site, the estimated delivery time after we 
dispatch the order is 1-2 business days. I apologize for this 
misunderstanding. There is no weekend pickup service for our One-Day 
Delivery option.

A package that enters the shipping process on Friday evening, Saturday, 
or Sunday does not actually reach the carrier's first hub until Monday 
morning. If the package is shipped via One-Day Delivery, it should 
arrive on Tuesday.

That is the reason why the estimated delivery date of your order is 
showing up to be October 14, 2009.

However, please understand that we would make every effort to deliver 
the packages well before the delivery estimates.

Once your order is dispatched from our Fulfilment Centre you'll receive 
an e-mail confirming the date, contents and method of delivery."""

I didn't expect a Saturday delivery. I hoped for a Saturday delivery 
(being first class). But I would allow a Monday or Tuesday delivery 
(being one to two business days). Sometimes you do "beat the system" by 
choosing First Class. But Im not complaining about that.

But what the guy says here is almost like saying there's no point 
ordering on a Friday unless you request Saturday shipping! Even "next 
day guaranteed" isn't worth the paper its written on if you order on a 
Friday.

Im not very happy.

The reason why Im not very happy, is that Im waiting 5 days for an 
instock item.

What they don't appear to tell you is the one to two days for shipping 
is AFTER the dispatch. Load of waffle.

Cya
Simon

Hrm, typical.

After putting the points to them in writing (by email) about what they 
say on their website isn't what they deliver, all of a sudden today, 
I've got an email saying that they've shipped the item by CITY LINK, and 
according to City Link, it will arrive tomorrow.

City Link website also says that the goods were collected on the 11th 
October at 8.35.

Call me strange, but that sounds like next day delivery to me, over a 
weekend. I wonder if they really have made a mistake?

All credit to them if that is the case. I don't mind mistakes as long as 
someone is man enough to say yes, OK, we stuffed up, let us sort it for you.

I wouldn't have minded waiting til Wednesday either as long as that is 
what was advertised on the website.

Cya
Simon

"Simon Dean"  wrote in message 
news:7jdh1fF34qfhqU1@mid.individual.net...
> Hrm, typical.
>
> After putting the points to them in writing (by email) about what they say 
> on their website isn't what they deliver, all of a sudden today, I've got 
> an email saying that they've shipped the item by CITY LINK, and according 
> to City Link, it will arrive tomorrow.
>
> City Link website also says that the goods were collected on the 11th 
> October at 8.35.
>
> Call me strange, but that sounds like next day delivery to me, over a 
> weekend. I wonder if they really have made a mistake?
>
> All credit to them if that is the case. I don't mind mistakes as long as 
> someone is man enough to say yes, OK, we stuffed up, let us sort it for 
> you.
>
> I wouldn't have minded waiting til Wednesday either as long as that is 
> what was advertised on the website.
>
> Cya
> Simon

They use Citylink (as a option) for certain items. I ordered some Boots 
(£35) and requested free (2nd class) delivery. Received them the next day.

I believe the service they use with Citylink doesnt include Saturday 
delivery, unless Amazon specifies it.

Make sure you are in when citylink come-a-calling. They will try again the 
next working day, but if you're not in then, you have to go to the local 
depot to pick it up.

"Christian Perry"  wrote in message 
news:9qCdnfRQcLUQs0rXnZ2dnUVZ8k-dnZ2d@bt.com...
>
> "Simon Dean"  wrote in message 
> news:7jdh1fF34qfhqU1@mid.individual.net...
>> Hrm, typical.
>>
>> After putting the points to them in writing (by email) about what they 
>> say on their website isn't what they deliver, all of a sudden today, I've 
>> got an email saying that they've shipped the item by CITY LINK, and 
>> according to City Link, it will arrive tomorrow.
>>
>> City Link website also says that the goods were collected on the 11th 
>> October at 8.35.
>>
>> Call me strange, but that sounds like next day delivery to me, over a 
>> weekend. I wonder if they really have made a mistake?
>>
>> All credit to them if that is the case. I don't mind mistakes as long as 
>> someone is man enough to say yes, OK, we stuffed up, let us sort it for 
>> you.
>>
>> I wouldn't have minded waiting til Wednesday either as long as that is 
>> what was advertised on the website.
>>
>> Cya
>> Simon
>
> They use Citylink (as a option) for certain items. I ordered some Boots 
> (£35) and requested free (2nd class) delivery. Received them the next day.
>
> I believe the service they use with Citylink doesnt include Saturday 
> delivery, unless Amazon specifies it.
>
> Make sure you are in when citylink come-a-calling. They will try again the 
> next working day, but if you're not in then, you have to go to the local 
> depot to pick it up.


they actually try to deliver? that's news to me. not only cant they be 
bothered to get out of the van to try delivery they don't leave a card to 
say they've been. I know this because I live in a building with both cctv 
and a concierge who actually accepts all parcels. Luckily I'm only 20 
minutes from the depot so I can collect but I've never had an actual 
delivery from shitylink in over 2 dozen deliveries. At least parcelfarce get 
it right about half the time....

"Nimrod"  wrote in message 
news:qkMBm.8252$l82.3630@newsfe12.ams2...
> "Christian Perry"  wrote in message 
> news:9qCdnfRQcLUQs0rXnZ2dnUVZ8k-dnZ2d@bt.com...
>>
>> "Simon Dean"  wrote in message 
>> news:7jdh1fF34qfhqU1@mid.individual.net...
>>> Hrm, typical.
>>>
>>> After putting the points to them in writing (by email) about what they 
>>> say on their website isn't what they deliver, all of a sudden today, 
>>> I've got an email saying that they've shipped the item by CITY LINK, and 
>>> according to City Link, it will arrive tomorrow.
>>>
>>> City Link website also says that the goods were collected on the 11th 
>>> October at 8.35.
>>>
>>> Call me strange, but that sounds like next day delivery to me, over a 
>>> weekend. I wonder if they really have made a mistake?
>>>
>>> All credit to them if that is the case. I don't mind mistakes as long as 
>>> someone is man enough to say yes, OK, we stuffed up, let us sort it for 
>>> you.
>>>
>>> I wouldn't have minded waiting til Wednesday either as long as that is 
>>> what was advertised on the website.
>>>
>>> Cya
>>> Simon
>>
>> They use Citylink (as a option) for certain items. I ordered some Boots 
>> (£35) and requested free (2nd class) delivery. Received them the next 
>> day.
>>
>> I believe the service they use with Citylink doesnt include Saturday 
>> delivery, unless Amazon specifies it.
>>
>> Make sure you are in when citylink come-a-calling. They will try again 
>> the next working day, but if you're not in then, you have to go to the 
>> local depot to pick it up.
>
>
> they actually try to deliver? that's news to me. not only cant they be 
> bothered to get out of the van to try delivery they don't leave a card to 
> say they've been. I know this because I live in a building with both cctv 
> and a concierge who actually accepts all parcels. Luckily I'm only 20 
> minutes from the depot so I can collect but I've never had an actual 
> delivery from shitylink in over 2 dozen deliveries. At least parcelfarce 
> get it right about half the time....

Only had 2 deliveries off citylink. The first was fine, I was in, and also 
took in parcels for a neighbour too.

The 2nd time, I wasnt in, but the driver came back later to re-deliver, and 
I was in at that time, so can't complain at all.

Probabaly depends on the drivers and postcodes. Everyone has  good and bad 
tales to tell about any delivery company!

Our local depot is in a different county (and a different borough to the 
nearest out of county borough), so their definition of local is far fetched.

Nimrod wrote:
> "Christian Perry"  wrote in message 
> news:9qCdnfRQcLUQs0rXnZ2dnUVZ8k-dnZ2d@bt.com...
>>
>> "Simon Dean"  wrote in message 
>> news:7jdh1fF34qfhqU1@mid.individual.net...
>>> Hrm, typical.
>>>
>>> After putting the points to them in writing (by email) about what 
>>> they say on their website isn't what they deliver, all of a sudden 
>>> today, I've got an email saying that they've shipped the item by CITY 
>>> LINK, and according to City Link, it will arrive tomorrow.
>>>
>>> City Link website also says that the goods were collected on the 11th 
>>> October at 8.35.
>>>
>>> Call me strange, but that sounds like next day delivery to me, over a 
>>> weekend. I wonder if they really have made a mistake?
>>>
>>> All credit to them if that is the case. I don't mind mistakes as long 
>>> as someone is man enough to say yes, OK, we stuffed up, let us sort 
>>> it for you.
>>>
>>> I wouldn't have minded waiting til Wednesday either as long as that 
>>> is what was advertised on the website.
>>>
>>> Cya
>>> Simon
>>
>> They use Citylink (as a option) for certain items. I ordered some 
>> Boots (£35) and requested free (2nd class) delivery. Received them the 
>> next day.
>>
>> I believe the service they use with Citylink doesnt include Saturday 
>> delivery, unless Amazon specifies it.
>>
>> Make sure you are in when citylink come-a-calling. They will try again 
>> the next working day, but if you're not in then, you have to go to the 
>> local depot to pick it up.
> 
> 
> they actually try to deliver? that's news to me. not only cant they be 
> bothered to get out of the van to try delivery they don't leave a card 
> to say they've been. I know this because I live in a building with both 
> cctv and a concierge who actually accepts all parcels. Luckily I'm only 
> 20 minutes from the depot so I can collect but I've never had an actual 
> delivery from shitylink in over 2 dozen deliveries. At least parcelfarce 
> get it right about half the time....

In Birmingham, they're absolutely amazing. One of the best delivery 
companies I've ever experienced