Just my own observations.
It seems to me that in order to be given a care package that works you
must fit into one of the boxes Social Services seem to require.
If you are elderly and have dementia. No problem. You get a care
package and as you aren't able to voice an opinion then your care
package is deemed to be a good one and working. 

However if you aren't elderly and have disabilties and need help your
first step is to be put on the waiting list for a Social Worker as
there aren't enough to go around!

 If you put in a complaint against something that was wrong with your
care package and it is found in your favour you fit in a little black
box for daring to complain. And I strongly suspect you are then
blacklisted from any other care issues or equipment.   

If you need a flexible Care Package then you might as well put
yourself in a wooden box because first you need a social worker then a
wait to go onto yet another list. So why do some of us feel we are
just getting the run around. Could it be that if we are ignored, large
sums of money are saved?

Jac