I decided over Xmas to buy myself a new laptop, and sell on my old Sony  
Vaio, which has done me proud service, this was Jan 1st, so I looked  
around, and on Jan 2nd decided on the Sony Vaio Ar51E, which is discounted  
at Play.com, and others.  Seeing as I had a £30 xmas voucher, Play.com got  
my buisness..

Ordered Jan 2nd, item was in-stock.  And waited, Jan 3rd, item was still  
at order recieved, with no payment taken, same for Jan 4th.  Phoned them,  
they said it was in the process of being dispatched, I asked did I have a  
unit allocated, the reply was yes, and that the status will update soon.   
Jan 5th came alone, no change.  Phoned them again, sorry item is out of  
stock!!  The customer services basically lied to me, to buy them some  
time, knowing full well the item was out of stock when I phoned earlier in  
the week.  They could not tell me when it was back in, so I cancelled the  
order there an then.  I asked the CS guy what would happen to my  
part-payment with the voucher, he had no idea, and nobody else knew, I  
would have to phone them and sit in a queue on Monday morning (great...),  
so I hung up.

Found the same laptop on Dabs, so orderd from them, had a long standing  
previous acount, which I hadn't used for a year or so,  Ordered the  
laptop.  Got an immediate email about Security Check, and I needed to  
email them back my details.  I figured rightly, that nobody would read my  
email on a weekend, so cancelled and re-ordered from Dabs using Google  
Checkout, which again, used many times, never any issue.  Got the same  
same email.  Cancelled order, re-ordered using Switch (that MUST fucking  
work, as nobody verified switch payments) same fucking email..  Figured I  
had no choice, so replied with my details.

Here I am now 5 days later, still waiting for Dabs to action my email,  
there is obviously no telephone number to call, and the web chat usually  
has upwards of 50 people waiting in the queue.  Several times I waited in  
their web chat queue, only to be told that it's web orders and they can't  
deal with those.  One time, I got though, and the guy claimed there was a  
backlog of 24hours (more like 6 days).

So here I am, if my laptop does not ship from dabs tommorrow, on a next  
day, then it stretches into week 3.

WHY IS INTERNET SHOPPING SO FUCKING DIFFUCULT....

Whilst I may forgive Play.com, there is no way on this planet I am ever  
shopping with Dabs again (or their clone BT shop).

Anyone do this laptop, and can match Dabs on price, and get it dispatched  
on an next day?  If so, let me know, I would hate to give my money to  
those fuckheads at Dabs...


-- 
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/

I was just thinking how wonderful life was, when "Black Shuck"
 opened his gob and said:

>WHY IS INTERNET SHOPPING SO FUCKING DIFFUCULT....

because people buy from companies without checking what they are like.
I would NEVER buy from dabs.com (past experience) or play.com (did not
respond to a 'test' email properly - plus they are outside the UK as
far as consumer law is concerned IIRC IANAL).

Over the years I have collected bookmarks of sites that have given
stirling service when problems arise. You are also making the mistake
of buying the cheapest - how do you think these outfits keep the
prices so low? They're shite, that's how.

-- 
Cheers,

Guy

** Stress - the condition brought about by having to 
** resist the temptation to beat the living daylights 
** out of someone who richly deserves it.

On Wed, 09 Jan 2008 19:46:32 -0000, "Black Shuck"
 wrote:

>I decided over Xmas to buy myself a new laptop, and sell on my old Sony  
>Vaio, which has done me proud service, this was Jan 1st, so I looked  
>around, and on Jan 2nd decided on the Sony Vaio Ar51E, which is discounted  
>at Play.com

Ah ... Play.com the non-EU VAT fiddlers with personnel in England.
Serves you right. You should have spent a few quid more and given your
money to a local retailer.

On Wed, 09 Jan 2008 20:26:34 +0000, Dr Teeth
 wrote:

>I was just thinking how wonderful life was, when "Black Shuck"
> opened his gob and said:
>
>>WHY IS INTERNET SHOPPING SO FUCKING DIFFUCULT....
>
>because people buy from companies without checking what they are like.
>I would NEVER buy from dabs.com (past experience) or play.com (did not
>respond to a 'test' email properly - plus they are outside the UK as
>far as consumer law is concerned IIRC IANAL).

I fell foul of play dot com when an MP3 player broke after two months.
They refused to replace it despite it being nearly new.  I won't use
them ever again no matter how cheap they are.

>Over the years I have collected bookmarks of sites that have given
>stirling service when problems arise. You are also making the mistake
>of buying the cheapest - how do you think these outfits keep the
>prices so low? They're shite, that's how.

TBH there are not many companies that have really good after sales
service.  crucial is about the only one I am 100% satisfied with. scan
aren't bad IME.

M.

On Wed, 09 Jan 2008 23:35:09 -0000, Emil Tiades   
wrote:

> On Wed, 09 Jan 2008 19:46:32 -0000, "Black Shuck"
>  wrote:
>
>> I decided over Xmas to buy myself a new laptop, and sell on my old Sony
>> Vaio, which has done me proud service, this was Jan 1st, so I looked
>> around, and on Jan 2nd decided on the Sony Vaio Ar51E, which is  
>> discounted
>> at Play.com
>
> Ah ... Play.com the non-EU VAT fiddlers with personnel in England.
> Serves you right. You should have spent a few quid more and given your
> money to a local retailer.

£300 is not "a few quid more".

Every other retailer, besides Play, Dabs and (as I have since found out,  
CCL, which have always given me a good service), has it listed for over  
£300 more....



-- 
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/

On Thu, 10 Jan 2008 18:43:22 -0000, "Black Shuck"
 wrote:

>On Wed, 09 Jan 2008 23:35:09 -0000, Emil Tiades   
>wrote:
>
>> On Wed, 09 Jan 2008 19:46:32 -0000, "Black Shuck"
>>  wrote:
>>
>>> I decided over Xmas to buy myself a new laptop, and sell on my old Sony
>>> Vaio, which has done me proud service, this was Jan 1st, so I looked
>>> around, and on Jan 2nd decided on the Sony Vaio Ar51E, which is  
>>> discounted
>>> at Play.com
>>
>> Ah ... Play.com the non-EU VAT fiddlers with personnel in England.
>> Serves you right. You should have spent a few quid more and given your
>> money to a local retailer.
>
>£300 is not "a few quid more".
>
>Every other retailer, besides Play, Dabs and (as I have since found out,  
>CCL, which have always given me a good service), has it listed for over  
>£300 more....

First visit SpecSavers, then go to
http://www.cclonline.com/product-info.asp?product_id=17384&category_id=269&manufacturer_id=0
CCL are actually £9 cheaper (incl VAT)  than the play.com fraudsters
who pocket the VAT element.

First visit SpecSavers, then see they have no stock:    Stock: Sold out!

On Thu, 10 Jan 2008 21:36:00 -0000, "Black Shuck"
 wrote:

>First visit SpecSavers, then see they have no stock:    Stock: Sold out!

a/ You should have ordered there at the time instead of going to the
fraudsters
b/ They are not £ 300 more expensive, they are cheaper than the
fraudsters, you are lying.
c/ quit trolling.

In article , Emil Tiades 
emiltiades@marathon.org says...
> On Thu, 10 Jan 2008 21:36:00 -0000, "Black Shuck"
>  wrote:
> 
> >First visit SpecSavers, then see they have no stock:    Stock: Sold out!
> 
> a/ You should have ordered there at the time instead of going to the
> fraudsters

Hindsight is 20/20

> b/ They are not £ 300 more expensive, they are cheaper than the
> fraudsters,

So you didn't understand when he said "Every other retailer, besides ... 
CCL ... has it listed for over £300 more"?

> you are lying.

Do you normally accuse people of lying when you don't understand what 
they say?

> c/ quit trolling.
> 
Grow some brain cells.

On Fri, 11 Jan 2008 08:48:07 -0000, Rob Morley 
wrote:


>> b/ They are not £ 300 more expensive, they are cheaper than the
>> fraudsters,
>
>So you didn't understand when he said "Every other retailer, besides ... 
>CCL ... has it listed for over £300 more"?
>

Look up the prices yourself before writing nonsense

<drivel snipped>

"Emil Tiades"  wrote
> On Fri, 11 Jan 2008 08:48:07 -0000, Rob Morley 
> wrote:
>
>
>>> b/ They are not £ 300 more expensive, they are cheaper than the
>>> fraudsters,
>>
>>So you didn't understand when he said "Every other retailer, besides ...
>>CCL ... has it listed for over £300 more"?
>>
>
> Look up the prices yourself before writing nonsense
>
> <drivel snipped>

Yes, that proves that you did not understand the colloquial use of the word 
"besides" (meaning "other than" or "bar") when the OP said:
 "Every other retailer, besides Play, Dabs and (as I have since found out, 
CCL, which have always given me a good service)...." to show that the OP 
ranked CCL among the cheaper sellers (though out of stock).

Was it Ronnie Barker in "Open All Hours" who had the line "Yes, well my 
potatoes are only fourpence a pound when I haven't got any, too."?

0<8O~

In article , Emil Tiades 
emiltiades@marathon.org says...
> On Fri, 11 Jan 2008 08:48:07 -0000, Rob Morley 
> wrote:
> 
> 
> >> b/ They are not £ 300 more expensive, they are cheaper than the
> >> fraudsters,
> >
> >So you didn't understand when he said "Every other retailer, besides ... 
> >CCL ... has it listed for over £300 more"?
> >
> 
> Look up the prices yourself before writing nonsense
> 
I can't decide if you're a stupid troll, or just stupid.

In article <op.t4p8ykf1mmxwtf@vistadesktop.draytek>, Black Shuck
 writes

>Every other retailer, besides Play, Dabs and (as I have since found out,  
>CCL, which have always given me a good service), has it listed for over  
>£300 more....

A difference of £30 I could understand, but a difference of £300 should
be ringing alarm bells.  It's simply too good to be true.

-- 
(\__/)   Bunny says NO to Windows Vista!
(='.'=)  http://www.cs.auckland.ac.nz/~pgut001/pubs/vista_cost.html
(")_(")

In article , Mike Tomlinson 
mike@jasper.org.uk says...
> In article <op.t4p8ykf1mmxwtf@vistadesktop.draytek>, Black Shuck
>  writes
> 
> >Every other retailer, besides Play, Dabs and (as I have since found out,  
> >CCL, which have always given me a good service), has it listed for over  
> >£300 more....
> 
> A difference of £30 I could understand, but a difference of £300 should
> be ringing alarm bells.  It's simply too good to be true.
> 
> 
Presumably as several sellers have it at that price it's an end-of-line 
clearance, and some sellers are stuck with old stock for which they paid 
full price.

On Jan 9, 7:46 pm, "Black Shuck"  wrote:
> I decided over Xmas to buy myself a new laptop, and sell on my old Sony
> Vaio, which has done me proud service, this was Jan 1st, so I looked
> around, and on Jan 2nd decided on the Sony Vaio Ar51E, which is discounted> at Play.com, and others.  Seeing as I had a £30 xmas voucher, Play.com got
> my buisness..
>
> Ordered Jan 2nd, item was in-stock.  And waited, Jan 3rd, item was still
> at order recieved, with no payment taken, same for Jan 4th.  Phoned them,
> they said it was in the process of being dispatched, I asked did I have a
> unit allocated, the reply was yes, and that the status will update soon.
> Jan 5th came alone, no change.  Phoned them again, sorry item is out of
> stock!!  The customer services basically lied to me, to buy them some
> time, knowing full well the item was out of stock when I phoned earlier in> the week.  They could not tell me when it was back in, so I cancelled the
> order there an then.  I asked the CS guy what would happen to my
> part-payment with the voucher, he had no idea, and nobody else knew, I
> would have to phone them and sit in a queue on Monday morning (great...),
> so I hung up.
>
> Found the same laptop on Dabs, so orderd from them, had a long standing
> previous acount, which I hadn't used for a year or so,  Ordered the
> laptop.  Got an immediate email about Security Check, and I needed to
> email them back my details.  I figured rightly, that nobody would read my
> email on a weekend, so cancelled and re-ordered from Dabs using Google
> Checkout, which again, used many times, never any issue.  Got the same
> same email.  Cancelled order, re-ordered using Switch (that MUST fucking
> work, as nobody verified switch payments) same fucking email..  Figured I
> had no choice, so replied with my details.
>
> Here I am now 5 days later, still waiting for Dabs to action my email,
> there is obviously no telephone number to call, and the web chat usually
> has upwards of 50 people waiting in the queue.  Several times I waited in
> their web chat queue, only to be told that it's web orders and they can't
> deal with those.  One time, I got though, and the guy claimed there was a
> backlog of 24hours (more like 6 days).
>
> So here I am, if my laptop does not ship from dabs tommorrow, on a next
> day, then it stretches into week 3.
>
> WHY IS INTERNET SHOPPING SO FUCKING DIFFUCULT....
>
> Whilst I may forgive Play.com, there is no way on this planet I am ever
> shopping with Dabs again (or their clone BT shop).
>
> Anyone do this laptop, and can match Dabs on price, and get it dispatched
> on an next day?  If so, let me know, I would hate to give my money to
> those fuckheads at Dabs...

You realise of course, that if you'd had a little patience, Play would
probably have delivered by now?

On Fri, 11 Jan 2008 09:52:42 -0000, Cornelius J Rat  
 wrote:

> "Emil Tiades"  wrote
>> On Fri, 11 Jan 2008 08:48:07 -0000, Rob Morley 
>> wrote:
>>
>>
>>>> b/ They are not £ 300 more expensive, they are cheaper than the
>>>> fraudsters,
>>>
>>> So you didn't understand when he said "Every other retailer, besides  
>>> ...
>>> CCL ... has it listed for over £300 more"?
>>>
>>
>> Look up the prices yourself before writing nonsense
>>
>> <drivel snipped>
>
> Yes, that proves that you did not understand the colloquial use of the  
> word "besides" (meaning "other than" or "bar") when the OP said:
>  "Every other retailer, besides Play, Dabs and (as I have since found  
> out, CCL, which have always given me a good service)...." to show that  
> the OP ranked CCL among the cheaper sellers (though out of stock).
>
> Was it Ronnie Barker in "Open All Hours" who had the line "Yes, well my  
> potatoes are only fourpence a pound when I haven't got any, too."?
>
> 0<8O~


The only reason I went with Play, rather than shopping around, was their  
price was one of the best around, and I had a £30 voucher to further  
reduce the price, so it was a no brainer.  After screwing me around, I  
went with dabs, as a quick search showed only them to be anywhere close.   
It was only when I got my CCL newsletter in my work inbox on the Monday,  
did it occur to me to check them, and was suprised to see they were  
competitive, but slightly relieved they were out of stock.

Given the choice of all 3, CCL would always get my buisness, as they have  
always cared about customer service, that said, the price needs to be in  
the rough ballpark, and it needs to be instock.

Any, I now have my laptop from Dabs (their "security check" only took 4  
days), and my next day delivery purchase took 6 days in total.  I won't be  
ordering from them in a hurry again, they can go fuck themselves with a  
very large broomhandle.

On Sun, 13 Jan 2008 08:59:01 -0000, TimB  wrote:

> You realise of course, that if you'd had a little patience, Play would
> probably have delivered by now?
>

I don't shop with companies that lie to me...  Likewise I don't shop with  
companies that use Shittylink as a courier.

My first 2 rules...

My 3rd rule of course, is never order from a company that hides it's phone  
number from you  (new rule added today, after the Dabs fiasco).

I did eventually get the laptop, and very pleased, it's not end-of-line,  
it's a new model, as the restore image is dated 29th Nov 2007..



-- 
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/