Returned a new graphic card to ebuyer yesterday. The bracket was bent so 
the card could not be installed.

Today they tell me that the fault can not be replicated and they're 
returning the card (naturally I've already ordered another elsewhere.)

What's going on?

Am I too cynical thinking that they merely bent the bracket and sent it 
back?

-- 
Derek

DerekBaker wrote:
> Returned a new graphic card to ebuyer yesterday. The bracket was bent so 
> the card could not be installed.
> 
> Today they tell me that the fault can not be replicated and they're 
> returning the card (naturally I've already ordered another elsewhere.)
> 
> What's going on?
> 
> Am I too cynical thinking that they merely bent the bracket and sent it 
> back?
> 

It sounds like you returned it under SOGA as faulty. They have chosen to 
repair it. They may have fitted a replacement bracket or may have 
straightened the original. In either event, it is quite possibly a 
successful repair and the card is now fully functional.

You can presumably cancel the duplicate order, or return it under DSR.

Of course, if the first card is still faulty, you can return it to 
ebuyer for repair/replacement/refund, once more.

-- 
Sue

* Palindrome:
> DerekBaker wrote:
>> Returned a new graphic card to ebuyer yesterday. The bracket was bent 
>> so the card could not be installed.
>>
>> Today they tell me that the fault can not be replicated and they're 
>> returning the card (naturally I've already ordered another elsewhere.)
>>
>> What's going on?
>>
>> Am I too cynical thinking that they merely bent the bracket and sent 
>> it back?
>>
> 
> It sounds like you returned it under SOGA as faulty. They have chosen to 
> repair it. They may have fitted a replacement bracket or may have 
> straightened the original. In either event, it is quite possibly a 
> successful repair and the card is now fully functional.

Quite possibly, though repairing it ain't the same thing as not being 
able to replicate the fault.

> You can presumably cancel the duplicate order, or return it under DSR.

Think I'll leave that order until I find out if the first card's good.

> Of course, if the first card is still faulty, you can return it to 
> ebuyer for repair/replacement/refund, once more.
> 

Thanks

-- 
Derek

DerekBaker wrote:
> * Palindrome:
>> DerekBaker wrote:
>>> Returned a new graphic card to ebuyer yesterday. The bracket was bent 
>>> so the card could not be installed.
>>>
>>> Today they tell me that the fault can not be replicated and they're 
>>> returning the card (naturally I've already ordered another elsewhere.)
>>>
>>> What's going on?
>>>
>>> Am I too cynical thinking that they merely bent the bracket and sent 
>>> it back?
>>>
>>
>> It sounds like you returned it under SOGA as faulty. They have chosen 
>> to repair it. They may have fitted a replacement bracket or may have 
>> straightened the original. In either event, it is quite possibly a 
>> successful repair and the card is now fully functional.
> 
> Quite possibly, though repairing it ain't the same thing as not being 
> able to replicate the fault.

"Straightened out the bracket" possibly isn't on their list of actions.. 
The company may insist that they choose from a fixed list, or the system 
may not allow anything else, and the individual chose one that he 
thought would do..

Palindrome  writes:

[...]

> It sounds like you returned it under SOGA as faulty. They have chosen
> to repair it.

It's not their choice to make,
<http://www.dti.gov.uk/consumers/buying-selling/sale-supply/sale-of-good-act/page8600.html>.

[...]

* Bruce Stephens:
> Palindrome  writes:
> 
> [...]
> 
>> It sounds like you returned it under SOGA as faulty. They have chosen
>> to repair it.
> 
> It's not their choice to make,
> <http://www.dti.gov.uk/consumers/buying-selling/sale-supply/sale-of-good-act/page8600.html>.
> 
> [...]
> 

Will I get far pointing that out to them?

-- 
Derek

DerekBaker  writes:

> * Bruce Stephens:

[...]

>> It's not their choice to make,
>> <http://www.dti.gov.uk/consumers/buying-selling/sale-supply/sale-of-good-act/page8600.html>.
>>
>> [...]
>>
>
> Will I get far pointing that out to them?

Doubt it's worth the bother.  Most of the time (IMHO) a repair (or a
replacement) is just fine.

I just don't think anyone should forget that it's the customer's
choice to make, not the vendor's.  When we accept a repair, we're
doing them a favour.

"Bruce Stephens" <bruce+usenet@cenderis.demon.co.uk> wrote in message 
news:871wdbsjvg.fsf@cenderis.demon.co.uk...
> DerekBaker  writes:
>
>> * Bruce Stephens:
>
> [...]
>
>>> It's not their choice to make,
>>> <http://www.dti.gov.uk/consumers/buying-selling/sale-supply/sale-of-good-act/page8600.html>.
>>>
>>> [...]
>>>
>>
>> Will I get far pointing that out to them?
>
> Doubt it's worth the bother.  Most of the time (IMHO) a repair (or a
> replacement) is just fine.
>
> I just don't think anyone should forget that it's the customer's
> choice to make, not the vendor's.  When we accept a repair, we're
> doing them a favour.

Most online resellers prefer to refund as repairs or replacements cost more 
in postage

"Trev" <trevbowdenAT.dsl.pipex.COM> writes:

> "Bruce Stephens" <bruce+usenet@cenderis.demon.co.uk> wrote in message 
> news:871wdbsjvg.fsf@cenderis.demon.co.uk...

[...]

>> I just don't think anyone should forget that it's the customer's
>> choice to make, not the vendor's.  When we accept a repair, we're
>> doing them a favour.
>
> Most online resellers prefer to refund as repairs or replacements
> cost more in postage

I'm sure that's true.

In this case, though, Ebuyer seem to be claiming that the card wasn't
faulty (IIUC).  In that case I suspect they'll try and charge for the
postage.

"DerekBaker"  wrote in message
news:fbpaso$2lis$1@energise.enta.net...
> Returned a new graphic card to ebuyer yesterday. The bracket was bent so
> the card could not be installed.

Might have not been a bad idea to have straightened the bracket yourself?
Of was it really really bent??

"Bruce Stephens" > In this case, though, Ebuyer seem to be claiming that the 
card wasn't
> faulty (IIUC).  In that case I suspect they'll try and charge for the
> postage.

Don't they charge a test fee on NFF's as well?
Think its about a fiver?
Or did you stipulate on the RMA that only the bracket was bent?

* Hugh:
> "Bruce Stephens" > In this case, though, Ebuyer seem to be claiming that the 
> card wasn't
>> faulty (IIUC).  In that case I suspect they'll try and charge for the
>> postage.
> 
> Don't they charge a test fee on NFF's as well?
> Think its about a fiver?
> Or did you stipulate on the RMA that only the bracket was bent? 
> 
> 

Yes.

-- 
Derek

* Brian:
> "DerekBaker"  wrote in message
> news:fbpaso$2lis$1@energise.enta.net...
>> Returned a new graphic card to ebuyer yesterday. The bracket was bent so
>> the card could not be installed.
> 
> Might have not been a bad idea to have straightened the bracket yourself?
> Of was it really really bent??
> 
> 
> 

No way I could have straightened it while one the card. Taking the 
bracket off didn't occur to me until after I'd repackaged the card and 
applied for the RMA - hadn't removed a bracket before.

-- 
Derek

* Palindrome:
> DerekBaker wrote:
>> * Palindrome:
>>> DerekBaker wrote:
>>>> Returned a new graphic card to ebuyer yesterday. The bracket was 
>>>> bent so the card could not be installed.
>>>>
>>>> Today they tell me that the fault can not be replicated and they're 
>>>> returning the card (naturally I've already ordered another elsewhere.)
>>>>
>>>> What's going on?
>>>>
>>>> Am I too cynical thinking that they merely bent the bracket and sent 
>>>> it back?
>>>>
>>>
>>> It sounds like you returned it under SOGA as faulty. They have chosen 
>>> to repair it. They may have fitted a replacement bracket or may have 
>>> straightened the original. In either event, it is quite possibly a 
>>> successful repair and the card is now fully functional.
>>
>> Quite possibly, though repairing it ain't the same thing as not being 
>> able to replicate the fault.
> 
> "Straightened out the bracket" possibly isn't on their list of actions.. 
> The company may insist that they choose from a fixed list, or the system 
> may not allow anything else, and the individual chose one that he 
> thought would do..

If they repair stuff, one would assume that 'repaired it' would be an 
option.

-- 
Derek

> Am I too cynical thinking that they merely bent the bracket and sent it
> back?

Why didn't you just do that? I've had plenty of cards that are slightly 
bent. Rather than go through the hassle of sending/taking it back, I just 
bent it back into place!