"Dave (Sgt. Pepper)"  wrote in message 
news:0oKdnVs4AoQpr3vVnZ2dnUVZ8v6dnZ2d@giganews.com...
> Just received this email from Virgin, telling me I will be getting an
> upgrade to my broadband service some time on the 16th October.   The
> puzzling thing is that it is very short on specific information.  Does 
> this
> mean that I can expect a faster service generally ... can I expect speeds
> after 4pm to NOT drop to below dial-up modem speeds ... will I now 
> actually
> be able to view video reports on the BBC website at any time of the day?
> The fact that they say I could be without a phone connection for up to 4
> hours does imply that it is part of the BT exchange upgrades for 
> broadband,
> but since I'm 2.81 km from our exchange across ancient wiring, I probably
> shouldn't expect too much.
>
> It's this phrase that makes me wonder ... "You'll still pay the same and 
> it
> doesn't affect any
> other services you get from us - they'll all work just like before."  Yeh,
> that's what I'm worried about!!!
>
> I'm not sure whether to look forward to the 16th with anticipation, or 
> with
> fear and trepidation.  Will I even have a working phone connection at the
> end of it all.  Watch this space ... I'll let you know how it all went 
> after
> the 16th.
>
> Virgin's email ...
>
> "Hi there,
>
> We're making Virgin Broadband even better! And, the great news is, it's
> happening soon and won't cost you a penny more.
>
> When we've finished upgrading all our non-cable broadband, most of our
> customers will be able to experience an even faster, better service.
> We'll be upgrading you on 16-10-2008 and, in the majority of cases, it
> will happen late at night or early in the morning to minimise any
> disruption to you.
>
> While we're upgrading your service...
> Your broadband connection and phone line won't be available for around
> 15 minutes or, in a few cases, up to four hours.  So, if you're going to
> need to access the internet or use your phone during this time you'll
> need to make alternative arrangements.
>
> Once it's done...
> You'll need to turn your modem or router off, then back on again, as
> soon as possible after the upgrade so that you can make the most of the
> improved service - then that's it, you don't need to worry about doing
> anything else!  Your upgrade won't change the way your Virgin Broadband
> account works.  You'll still pay the same and it doesn't affect any
> other services you get from us - they'll all work just like before.
>
> As soon as we've upgraded you we'll send you an email to let you know.
> Want to know more?  Just visit virgin.net/help me, email our team at
> support@virgin.net or give them a call on 0845 454 2222*.
>
> We hope you enjoy your improved services!
>
> The Virgin Media Team "

------------

UPDATE 21st October 2008
You couldn't make this up.


With the 16th October having come and gone with no signs of improvement, I 
fired off this email to virgin support this morning ...

"Hi and good morning,

I'm on the 2Mbit service (£17.99 a month).  I received this email from the 
BillingWebTeam on the 3rd October, telling me my service was being upgraded 
on the 16th October (although I had not proactively requested an upgrade, 
any free improvement would be welcome) and that I would receive another 
email as soon as I had been upgraded.

I'm a bit puzzled by all of this,  The 16th October has come and gone, but I 
have not received a further email confirming the upgrade took place.  Nor 
can I notice any particular improvement in my service, and the modem, 
despite being switched on and off daily, still says I'm on the 2.2Mbps 
service.

I should be grateful if you could please clarify ...

1.) Did any 'upgrade' actually take place on the 16th October?

2.) What difference should I be expecting to see from this 'upgrade' if 
indeed it has taken place?

Regards,

Dave"


and this afternoon I have received this reply from VM Customer Support ....

"Dear Dave,


Thanks for your email.



Please be assured that the changes mentioned in the email will not affect 
your broadband service.



I would request you to ignore this email.



If you are experiencing any connection related issues please email us back 
with the exact error message and the nature of the issue."





I swear I'm living in a Monty Python sketch!!!!


-- 
Dave (Sgt. Pepper)       Epsom, England
     My photo galleries at  http://www.pbase.com/davecq
    "I will not tolerate intolerance ... Doh!!"

"Dave (Sgt. Pepper)" wrote:

> I swear I'm living in a Monty Python sketch!!!!
> 

I don't think Monty Python at their most surreal could come up to that.
It just defies belief that they could send you the first email then tell
you to ignore ignore it in the second. It would be nice to know what was
supposed to happen on the appointed day.

Never did get one here and there is no noticeable difference in the service.

Alec