I was receiving Housing Benefit and my hours at work changed. I told Birmingham Housing benefits this change which got my claim suspended on the 28th October 2007. They asked for relevent documents such as Wage slips Child Care costs Other incomings These was sent to the housing department within days. They sent the documents back with acknowledgement that i had sent them. I waited 3 weeks as the requested time from Birmingham housing is 28 days and I rang up to enquire. I got told they need further information which was my bank statements. My bank account is a online account so I had to pay to get my bank statements. The housing department had not told me about the bank statements until I rang up and got told my claim had been closed but would allow me more time to send the statements in. I sent these in as soon as my bank sent them to me. Once again they sent the documents back with acknowledgement that i had sent them. Today I rang up and now they are requesting more wage slips from November and December and this will now take another 28 days from when they receive the documents. My council Tax has now fallen behind because of this and i am now going on to waiting for the 4th month. Any advice here? Cheers
Get the original claim backdated from the date of origin (The date the claim was originally stopped in the first instance). An then get this confirmed in writing from them that this will be the actual fact in this case. Robert Latch Blue is the colour, Football is the game. "Mark" markb03@ffegvrdgefgefdsky.com.news:L8bfj.72089$c_1.45853@text.news.blueyonder.co.uk... I was receiving Housing Benefit and my hours at work changed. I told Birmingham Housing benefits this change which got my claim suspended on the 28th October 2007. They asked for relevant documents such as Wage slips Child Care costs Other incomings, These was sent to the housing department within days. They sent the documents back with acknowledgement that I had sent them. I waited 3 weeks as the requested time from Birmingham housing is 28 days and I rang up to enquire. I got told they need further information which was my bank statements. My bank account is a online account so I had to pay to get my bank statements. The housing department had not told me about the bank statements until I rang up and got told my claim had been closed but would allow me more time to send the statements in. I sent these in as soon as my bank sent them to me. Once again they sent the documents back with acknowledgement that I had sent them. Today I rang up and now they are requesting more wage slips from November and December and this will now take another 28 days from when they receive the documents. My council Tax has now fallen behind because of this and I am now going on to waiting for the 4th month. > > Any advice here? > > Cheers > >
On Thu, 03 Jan 2008 19:59:39 GMT, "Mark" wrote: >I was receiving Housing Benefit and my hours at work changed. I told >Birmingham Housing benefits this change which got my claim suspended on the >28th October 2007. > <snip> >My council Tax has now fallen behind because of this and i am now going on >to waiting for the 4th month. > > >Any advice here Three suggestions:- 1. Look at http://england.shelter.org.uk/advice/advice-120.cfm 2. Visit http://www.birmingham.gov.uk/GenerateContent?CONTENT_ITEM_ID=201&CONTENT_ITEM_TYPE=0&MENU_ID=313 Benefit Service of Birmingham City Council - make complaint telling them the above story and quoting: "Service Policy We are committed to providing a prompt response to claimants with the correct benefit first time, every time. To achieve this we will constantly look to improve the quality of the service we provide and will always take care to be understanding and respectful to all our users. " 3. If you need further help go to your local CAB.
