Since my original posting on the subject of under-manning at the ticket /
enquiry office at Peterborough I have returned a couple of times for further
information / ticket purchase.

On neither occasion was there a queue.  Maybe someone who matters in GNER
keeps reads the postings on this group.

Dave Wilcox.

On Sat, 10 Sep 2005 22:40:22 +0100, David Wilcox wrote in
<dfvjq6$a7t$1@newsg2.svr.pol.co.uk>, seen in uk.railway:


> Since my original posting on the subject of under-manning at the ticket /
> enquiry office at Peterborough I have returned a couple of times for further
> information / ticket purchase.
> 
> On neither occasion was there a queue.  Maybe someone who matters in GNER
> keeps reads the postings on this group.


If only it were that simple. Ticket office usage is a bit like train
usage; it varies according the day of the week, the time of the day
and also outside events. And, for that matter, the weather.

I'm sure that someone could probably do a good bit of research into
the whys and wherefores of ticket office usage patterns, but to then
convert that into a staffing policy (staffing levels being rather
inflexible) would be rather difficult.

-- 
Ross, a.k.a.
Prof. E. Scrooge, CT, 153 & bar, Doctor of Cynicism (U. Life)
Hon. Pres., National Soc. for the Encouragement for Cruelty to Dogboxes
Proud to be the target of various trolls, sock puppets and other idiots