I am awaiting some tickets for travel Saturday and they have not arrived 
yet. The order processing status is still FIRM for these tickets.

I think this lot tend to post them fairly late so maybe they will arrive 
tomorrow. Has anyone else experienced difficulties getting tickets?

"Bob Harris" <nospam@ihatespam.invalid> wrote in message 
news:nQFRe.4834$w4.1301@newsfe5-win.ntli.net...

>I am awaiting some tickets for travel Saturday and they have not arrived 
>yet. The order processing status is still FIRM for these tickets.
>
> I think this lot tend to post them fairly late so maybe they will arrive 
> tomorrow. Has anyone else experienced difficulties getting tickets?


My first lot came from the Fast Ticket m/c at Wigan and the second are to be 
posted but, it's 2 week before tavel as yet.

KW

"Bob Harris" <nospam@ihatespam.invalid> wrote in message 
news:nQFRe.4834$w4.1301@newsfe5-win.ntli.net...

>I am awaiting some tickets for travel Saturday and they have not arrived 
>yet. The order processing status is still FIRM for these tickets.
>
> I think this lot tend to post them fairly late so maybe they will arrive 
> tomorrow. Has anyone else experienced difficulties getting tickets?


I'm waiting for mine for Saturday too. I'm getting worried now!


Regards,

S.

On Thu, 01 Sep 2005 16:17:23 GMT, "Bob Harris"
<nospam@ihatespam.invalid> wrote:


>I think this lot tend to post them fairly late so maybe they will arrive 
>tomorrow. Has anyone else experienced difficulties getting tickets? 


No, but I never order other than by FastTicket, because experience
suggests that the postal service cannot be relied on.

Neil

-- 
Neil Williams in Milton Keynes, UK
When replying please use neil at the above domain
'wensleydale' is a spam trap and is not read.

"turbo"  wrote in message 
news:XsHRe.100502$G8.5362@text.news.blueyonder.co.uk...

>>> I think this lot tend to post them fairly late so maybe they will arrive 
>>> tomorrow. Has anyone else experienced difficulties getting tickets?
>>
>> I'm waiting for mine for Saturday too. I'm getting worried now!
>>
> Mine that should have arrived in time for a journey today never arrived 
> either- despite protestations by ScotRail customer relations (sic) 
> assurances that they would be ... She just did not understand that to 
> catch an 07.05am train this morning, I need a ticket and a postman who 
> delivers before that....Even then they didn't arrive anyway. Customer 
> relations say its Trainline's problem, they run the website, and 
> Trainline's answer is 'tough its not our problem'...
> FirstScotrail customer service is diabolical............


There does not seem to be any positive advice on their website for this 
scenario. Phone customer service seems to be the best they can come up with 
and as demonstrated this doesn't help...

On Thu, 01 Sep 2005 18:39:21 GMT, wensleydale@pacersplace.org.uk (Neil
Williams) wrote:


>On Thu, 01 Sep 2005 16:17:23 GMT, "Bob Harris"
><nospam@ihatespam.invalid> wrote:
>
>>I think this lot tend to post them fairly late so maybe they will arrive 
>>tomorrow. Has anyone else experienced difficulties getting tickets? 
>
>No, but I never order other than by FastTicket, because experience
>suggests that the postal service cannot be relied on.


I generally request that the tickets be sent Special Delivery when
ordering online. Not because I don't trust Royal Mail, but because I
don't trust Trainline to post them out in time, having been caught like
that before...

Cheers,

Barry

-- 
Barry Salter, barry at southie dot me dot uk
Read uk.* newsgroups? Read uk.net.news.announce!

Neil Williams wrote:

> On Thu, 01 Sep 2005 16:17:23 GMT, "Bob Harris"
> <nospam@ihatespam.invalid> wrote:
> 
> 
>>I think this lot tend to post them fairly late so maybe they will arrive 
>>tomorrow. Has anyone else experienced difficulties getting tickets? 
> 
> 
> No, but I never order other than by FastTicket, because experience
> suggests that the postal service cannot be relied on.
> 
> Neil
> 


Hummm... I'm gettig a bit worried now, even though I don't need them 
until Saturday week... Is there any way of converting a 'delivery' 
ticket to a FastTicket collection?

> Hummm... I'm gettig a bit worried now, even though I don't need them until 
> Saturday week... Is there any way of converting a 'delivery' ticket to a 
> FastTicket collection?


Try their customer relations line ( aftersales help)  but I think you have 
more chance of being invited to tea at no 10.

Bob Harris wrote:

> I think this lot tend to post them fairly late so maybe they will arrive
> tomorrow. Has anyone else experienced difficulties getting tickets?


I have a ticket for tomorrow not arrived, and no chance it will. What
do I do? (other than try phoning them, and I am not sure I'll be able
to as I'll be out!)

On 1 Sep 2005 14:31:49 -0700, "Yorkie"  wrote:


>Bob Harris wrote:
>> I think this lot tend to post them fairly late so maybe they will arrive
>> tomorrow. Has anyone else experienced difficulties getting tickets?
>
>I have a ticket for tomorrow not arrived, and no chance it will. What
>do I do? (other than try phoning them, and I am not sure I'll be able
>to as I'll be out!)


All the Trainline "Help" site says is: 

For tickets booked by First Class post if you have not received your
tickets within 1 day of travel, you should call the number on your
confirmation email, or listed in the order status area, within 'My
Account'.

In practice, that translates to:

Buy another set of tickets, then when you get back, send them, and the
original tickets (assuming they ever turn up) to Trainline for a refund
of the difference.

Then bitch at them when they fail to do it and/or charge you a refund
admin fee of a tenner for something that's their fault in the first
place.

Cheers,

Barry

-- 
Barry Salter, barry at southie dot me dot uk
Read uk.* newsgroups? Read uk.net.news.announce!

Anyone got any good resolutions to this yet? I'm awaiting delivery of
tickets for travel on Sunday and I'm not too hopeful. 

Has anybody managed to get thetrainline/Scotrail to allow collection at
the station after initially requesting the tickets be posted (via
FastTicket or otherwise) ?

tom wrote:

> Anyone got any good resolutions to this yet? I'm awaiting delivery of
> tickets for travel on Sunday and I'm not too hopeful. 
> 
> Has anybody managed to get thetrainline/Scotrail to allow collection at
> the station after initially requesting the tickets be posted (via
> FastTicket or otherwise) ? 


I phoned the number quoted on the email, which took me to an Indian call centre. 
  Eventually I was given a different number to phone - 08457 550033

A different Indian call centre this time, and after explaining I was put on hold 
while the operator spoke to someone else. Eventually a Scottish gent said they'd 
fax a "transfer voucher" to Bangor station and I could collect the tickets 
tomorrow morning. Last Saturday the station booking office didn't open until 
09:00 because of "staff shortages" so I'm not out of the wood yet!

It's three days since I booked, past trainline bookings have taken two days at 
most for the tickets to arrive.

Alan

"A.C.P. Crawshaw"  wrote in message 
news:df9nk5$6or$1@fantastix.bangor.ac.uk...

> tom wrote:
>> Anyone got any good resolutions to this yet? I'm awaiting delivery of
>> tickets for travel on Sunday and I'm not too hopeful. Has anybody managed 
>> to get thetrainline/Scotrail to allow collection at
>> the station after initially requesting the tickets be posted (via
>> FastTicket or otherwise) ?
>
> I phoned the number quoted on the email, which took me to an Indian call 
> centre. Eventually I was given a different number to phone - 08457 550033


My tickets did not arrive today (for travel tomorrow). They promised to fax 
the station. I would give you 100/1 on that. Just like NatWest when I wanted 
to take out cash to buy a car on a Saturday - "No problem Sir we will fax 
the branch". I wont bother you with what followed.

Snippets of my experiences today with them:-
-Buy some more tickets and claim a refund, which we will process in 21-28 
days*
-Well call you back in 5 minutes
-Kept on hold for 7 minutes

*last refund took 3+ months

"Stuart Smith"  wrote in message 
news:gaHRe.100482$G8.80232@text.news.blueyonder.co.uk...

>
> "Bob Harris" <nospam@ihatespam.invalid> wrote in message 
> news:nQFRe.4834$w4.1301@newsfe5-win.ntli.net...
>>I am awaiting some tickets for travel Saturday and they have not arrived 
>>yet. The order processing status is still FIRM for these tickets.
>>
>> I think this lot tend to post them fairly late so maybe they will arrive 
>> tomorrow. Has anyone else experienced difficulties getting tickets?
>
> I'm waiting for mine for Saturday too. I'm getting worried now!


Have you checked the "MY ACCOUNT" page?

KW

"A.C.P. Crawshaw"  wrote in message 
news:df9nk5$6or$1@fantastix.bangor.ac.uk...

> I phoned the number quoted on the email, which took me to an Indian call 
> centre. Eventually I was given a different number to phone - 08457 550033
>
> A different Indian call centre this time, and after explaining I was put 
> on hold while the operator spoke to someone else. Eventually a Scottish 
> gent said they'd fax a "transfer voucher" to Bangor station and I could 
> collect the tickets tomorrow morning. Last Saturday the station booking 
> office didn't open until 09:00 because of "staff shortages" so I'm not out 
> of the wood yet!


Good heavens, that's what's just happened to me, but ringing the original 
number. When I arrived at the station three hours after the Scottish chap 
said they'd arrange it, the station staff at Newcastle hadn't received the 
fax. I rang the number again, and they said I would be able to pick up the 
tickets tomorrow morning. Hmmm.

Incidentally, that number is very expensive to ring from a mobile. I had 10 
on my mobile and used it all on two phone calls to their call centre. I 
couldn't help but use a mobile as I was away at a meeting today. So I've now 
wasted the money I saved on the half-price ticket ringing them up.



> It's three days since I booked, past trainline bookings have taken two 
> days at most for the tickets to arrive.


Same here. Trainline tickets always arrived promptly. I don't think any of 
the bookings I've made with ScotRail are going to arrive.


Regards,

S.

> 
>> It's three days since I booked, past trainline bookings have taken two
>> days at most for the tickets to arrive.
> 
> Same here. Trainline tickets always arrived promptly. I don't think any of
> the bookings I've made with ScotRail are going to arrive.


So have any of these tickets actually arrived? Or is this a job for
trading standards? The status of my ticket is still FIRM, which indicates
they haven't entered it into the national rail system and hence it hasn't
been dispatched. Is that correct? 

Could they potentially redirect it to a FastTicket machine in that case? 

I think it is really disgusting that a rail operator is taking money
without actually sending tickets.

"tom"  wrote in message 
news:pan.2005.09.02.18.54.41.432265@am.not.saying.com...

> So have any of these tickets actually arrived? Or is this a job for
> trading standards? The status of my ticket is still FIRM, which indicates
> they haven't entered it into the national rail system and hence it hasn't
> been dispatched. Is that correct?


I've made five bookings. The most recent of which I directed to the 
FastTicket machine when I became suspicious about the others, and have 
already collected. Of the four postal bookings, none have turned up, and all 
of them have a status of 'firm'.


> Could they potentially redirect it to a FastTicket machine in that case?


Oh crikey I hope so.


> I think it is really disgusting that a rail operator is taking money
> without actually sending tickets.


Agreed.


Regards,

S.

"Ken Ward"  wrote in message 
news:ny%Re.2604$76.1693@newsfe5-gui.ntli.net...

>
> "Stuart Smith"  wrote in message 
> news:gaHRe.100482$G8.80232@text.news.blueyonder.co.uk...
>>
>> "Bob Harris" <nospam@ihatespam.invalid> wrote in message 
>> news:nQFRe.4834$w4.1301@newsfe5-win.ntli.net...
>>>I am awaiting some tickets for travel Saturday and they have not arrived 
>>>yet. The order processing status is still FIRM for these tickets.
>>>
>>> I think this lot tend to post them fairly late so maybe they will arrive 
>>> tomorrow. Has anyone else experienced difficulties getting tickets?
>>
>> I'm waiting for mine for Saturday too. I'm getting worried now!
>
> Have you checked the "MY ACCOUNT" page?


Yes, they're down as "FIRM".

Which seems to mean they're not going to arrive.


Regards,

S.

"tom"  wrote in message 
news:pan.2005.09.02.18.54.41.432265@am.not.saying.com...

>
>>
>>> It's three days since I booked, past trainline bookings have taken two
>>> days at most for the tickets to arrive.
>>
>> Same here. Trainline tickets always arrived promptly. I don't think any 
>> of
>> the bookings I've made with ScotRail are going to arrive.
>
> So have any of these tickets actually arrived? Or is this a job for
> trading standards?


Any chance of phoning them tomorrow? "Can you pop down to 
uk.railway....yep...thats a newsgroup. Mmm Hmm. There are several gentlemen 
who have been mucked about." etc. etc. Some bloke phoned on a mobile...any 
chance of his money back?!?

If this was an isolated incodent, I would be prepared to let it go. However, 
it seems they clearly don't give a monkeys about sending tickets out on 
time.

This is not a picnic. People want to travel and they need tickets....annoyed 
;-(.

"Stuart Smith"  wrote in message 
news:KL0Se.101133$G8.80720@text.news.blueyonder.co.uk...

> Good heavens, that's what's just happened to me, but ringing the original 
> number. When I arrived at the station three hours after the Scottish chap 
> said they'd arrange it, the station staff at Newcastle hadn't received the 
> fax. I rang the number again, and they said I would be able to pick up the 
> tickets tomorrow morning. Hmmm.


I quote without shame from the BBC Watchdog site:

The 1979 Sale of Goods Act (amended)
'Satisfactory quality' covers minor and cosmetic defects as well as 
substantial problems. It also means that products must last a reasonable 
time. But it does not give you any rights if a fault was obvious or pointed 
out to you at point of sale.

'As described' refers to any advertisement or verbal description made by the 
trader.

'Fit for purpose' covers not only the obvious purpose of an item but any 
purpose you queried and were given assurances about by the trader.

Surely they must fall down on the "as described" portion - i.e. it is valid 
for travel on dd.mmm.yyyy.

>> So have any of these tickets actually arrived? Or is this a job for
>> trading standards?
> 
> Any chance of phoning them tomorrow? "Can you pop down to
> uk.railway....yep...thats a newsgroup. Mmm Hmm. There are several
> gentlemen who have been mucked about." etc. etc. Some bloke phoned on a
> mobile...any chance of his money back?!?
> 
> If this was an isolated incodent, I would be prepared to let it go.
> However, it seems they clearly don't give a monkeys about sending tickets
> out on time.
> 
> This is not a picnic. People want to travel and they need
> tickets....annoyed ;-(.


If they aren't able to make my tickets available for travel on Sunday by
FastTicket machine or otherwise I will definitely go to Trading Standards.
I wouldn't have organised to make the journey on Sunday by rail without
the discounted ticket, and now it is too late to organise any other
relatively decently priced transport. If my only alternative is to buy an
open ticket when I get to the station, I won't be happy.

"tom"  wrote in message 
news:pan.2005.09.02.22.44.39.28792@am.not.saying.com...

>
>>> So have any of these tickets actually arrived? Or is this a job for
>>> trading standards?
>>
>> Any chance of phoning them tomorrow? "Can you pop down to
>> uk.railway....yep...thats a newsgroup. Mmm Hmm. There are several
>> gentlemen who have been mucked about." etc. etc. Some bloke phoned on a
>> mobile...any chance of his money back?!?
>>
>> If this was an isolated incodent, I would be prepared to let it go.
>> However, it seems they clearly don't give a monkeys about sending tickets
>> out on time.
>>
>> This is not a picnic. People want to travel and they need
>> tickets....annoyed ;-(.
>
> If they aren't able to make my tickets available for travel on Sunday by
> FastTicket machine or otherwise I will definitely go to Trading Standards.
> I wouldn't have organised to make the journey on Sunday by rail without
> the discounted ticket, and now it is too late to organise any other
> relatively decently priced transport. If my only alternative is to buy an
> open ticket when I get to the station, I won't be happy.


Furthermore, I think they are breaking the law (see my other post). Goods 
must be "fit for purpose". i.e. they are selling + delivering rail tickets 
valid for travel on a specified date and time. If they do not arrive, 
clearly they are not fit for purpose.

"Bob Harris" <nospam@ihatespam.invalid> wrote in message 
news:Aw4Se.3352$76.2460@newsfe5-gui.ntli.net...

> "tom"  wrote in message 
> news:pan.2005.09.02.22.44.39.28792@am.not.saying.com...
>>
>>>> So have any of these tickets actually arrived? Or is this a job for
>>>> trading standards?
>>>
>>> Any chance of phoning them tomorrow? "Can you pop down to
>>> uk.railway....yep...thats a newsgroup. Mmm Hmm. There are several
>>> gentlemen who have been mucked about." etc. etc. Some bloke phoned on a
>>> mobile...any chance of his money back?!?
>>>
>>> If this was an isolated incodent, I would be prepared to let it go.
>>> However, it seems they clearly don't give a monkeys about sending 
>>> tickets
>>> out on time.
>>>
>>> This is not a picnic. People want to travel and they need
>>> tickets....annoyed ;-(.
>>
>> If they aren't able to make my tickets available for travel on Sunday by
>> FastTicket machine or otherwise I will definitely go to Trading 
>> Standards.
>> I wouldn't have organised to make the journey on Sunday by rail without
>> the discounted ticket, and now it is too late to organise any other
>> relatively decently priced transport. If my only alternative is to buy an
>> open ticket when I get to the station, I won't be happy.
>
> Furthermore, I think they are breaking the law (see my other post). Goods 
> must be "fit for purpose". i.e. they are selling + delivering rail tickets 
> valid for travel on a specified date and time. If they do not arrive, 
> clearly they are not fit for purpose.


Slight correction, they are not "delivering" them. However, if they do not 
post them in an adequate amount of time then Royal Mail cannot be expected 
to deliver them on time.

> 
> Slight correction, they are not "delivering" them. However, if they do not
> post them in an adequate amount of time then Royal Mail cannot be expected
> to deliver them on time.


But are they even posting them at all? I suspect that First Scotrail have
realised all these tickets are costing them lots of money due to the
subsidy and just decided it would be easier not to actually issue them.

On Fri, 02 Sep 2005 22:25:19 GMT, "Bob Harris"
<nospam@ihatespam.invalid> wrote:


>Surely they must fall down on the "as described" portion - i.e. it is valid 
>for travel on dd.mmm.yyyy.
>

Except they're selling a service, not tangible goods, and your ticket
effectively provides evidence that you have paid for that service.

There's also the whole test of "reasonableness". Given that the
promotion was originally advertised by e-mail to a selection of First
ScotRail customers, would a "reasonable person" expect it to be valid
for journeys outside the ScotRail area? In my opinion, probably not...

Admittedly they should have made it clear *at the time of booking* if
this was the case (though I suspect it *may* have been mentioned in the
e-mail), or at least e-mailed affected customers to inform them that
their booking would not be honoured (assuming the card hasn't already
been charged).

Remember: No contract is formed until such point as the tickets have
been issued and your card charged.

Cheers,

Barry

-- 
Barry Salter, barry at southie dot me dot uk
Read uk.* newsgroups? Read uk.net.news.announce!

On Fri, 02 Sep 2005 22:25:19 GMT, "Bob Harris"
<nospam@ihatespam.invalid> wrote:


>"Stuart Smith"  wrote in message 
>news:KL0Se.101133$G8.80720@text.news.blueyonder.co.uk...
>> Good heavens, that's what's just happened to me, but ringing the original 
>> number. When I arrived at the station three hours after the Scottish chap 
>> said they'd arrange it, the station staff at Newcastle hadn't received the 
>> fax. I rang the number again, and they said I would be able to pick up the 
>> tickets tomorrow morning. Hmmm.
>
>I quote without shame from the BBC Watchdog site:
>
>The 1979 Sale of Goods Act (amended)
>'Satisfactory quality' covers minor and cosmetic defects as well as 
>substantial problems. It also means that products must last a reasonable 
>time. But it does not give you any rights if a fault was obvious or pointed 
>out to you at point of sale.
>
>'As described' refers to any advertisement or verbal description made by the 
>trader.
>
>'Fit for purpose' covers not only the obvious purpose of an item but any 
>purpose you queried and were given assurances about by the trader.
>
>Surely they must fall down on the "as described" portion - i.e. it is valid 
>for travel on dd.mmm.yyyy.
>

The end result might not necessaril be dissimilar but that Act refers
to sale of goods not sale of services. Some legislation does deal with
them simultaneously while others keep them separate.
-- 
                                                             _______
 +---------------------------------------------------+      |\\   //|
 | Charles Ellson: charles@e11son.demon.co.uk        |      | \\ // |
 +---------------------------------------------------+      |  > <  |
                                                            | // \\ |
                                              Alba gu brath |//___\\|

Well, this is what happened.

Call centre said "do not worry, buy new tickets, it will be the same
price from the station, and we won't charge you"

I said "but I got 50% off, it was a special offer"

Call centre said "Enquire at the station about special offers"

Useless!

I knew it'd cost a fortune and take ages so I explained my situation to
the station and they let me use their 'phone.

In the end I had to buy another ticket.

No, it's NOT an isolated incident.

All the ones I asked for from Fast Ticket I have been able to collect,
but the tickets I requested by post have failed to arrive, and still
say "FIRM".

I do hope Scotrail sort this out as I had another very bad experience
with them regarding ticketing and them trying to charge me a lot of
extra money, and and I had hoped that was a one-off.

They also did try to end the offer a day early[1] but it was
re-instated on the morning of 1 September (Presumably after people
reminded them that it said until 1 September *inclusive*).

[1] As it did the "invalid promotion code" error for a while on the
1st, that occurs now that the promotion has ended.

tom wrote:

> Anyone got any good resolutions to this yet? I'm awaiting delivery of
> tickets for travel on Sunday and I'm not too hopeful.
>
> Has anybody managed to get thetrainline/Scotrail to allow collection at
> the station after initially requesting the tickets be posted (via
> FastTicket or otherwise) ?


No chance I fear, sorry.

And no they say "buy a new ticket", the people at the call centre think
it will be the same price and have no idea about the special offer.

They are also confused about the price of tickets.

e.g. this is what one of my bookings looks like (Dates/times removed):-

xx/xx/2005 xx:xx LONDON KINGS CROSS YORK STANDARD CLASS OFF PEAK 1 SGL
£9.50  Postal Delivery click
xx/xx/2005 xx:xx LONDON KINGS CROSS YORK SAVER RETURN £45.75 £-44.60
Postal Delivery click
xx/xx/2005 xx:xx YORK LONDON KINGS CROSS STANDARD CLASS OFF PEAK 1 SGL
£9.50  Postal Delivery click
xx/xx/2005 xx:xx LONDON KINGS CROSS YORK STANDARD CLASS OFF PEAK 1 SGL
£9.50  Postal Delivery click
xx/xx/2005 xx:xx YORK LONDON KINGS CROSS STANDARD CLASS OFF PEAK 2 SGL
£15.00  Postal Delivery click

Note how they have allocated the deduction to the SAVER return. This is
the ticket that I wanted to use today. The person I spoke to said "the
ticket cost you £1.15 ?" and thought it would be the same price at the
station. Clearly they have no idea.

He was basically telling me I would not be charged for that ticket and
I should buy a new one.

This is very worrying as if that's true I will end up being not charged
£1.15, yet pay full price for the other tickets, and I had to buy an
alternative ticket today to get home.

I also had a problem with Thetrainline.com where they billed me twice a
few weeks ago. They kept refusing to refund me[1] so I contacted my
bank and they got the money back from them eventually.

[1] Unless I gave them a paper copy of my statement. But I do online
banking. They refused to accept anything I could provide them and
refused to accept the fact they have their own records. I spoke to my
bank and they withdrew one of the payments from me to thetrainline. So,
a small victory at least there.

I suspect the guilty party is Thetrainline rather than Scotrail, based
on my previous experiences.

In article ,
tom   wrote:

>Anyone got any good resolutions to this yet? I'm awaiting delivery of
>tickets for travel on Sunday and I'm not too hopeful. 
>
>Has anybody managed to get thetrainline/Scotrail to allow collection at
>the station after initially requesting the tickets be posted (via
>FastTicket or otherwise) ? 


Yes, about six or seven years ago.  tTL didn't post them out (I'd
booked about four or five days before), but when I rang them about the
non-arrival they faxed the booking ref and ticket details to the booking
office at Reading.  Surprised me as I expected any booking fax would go
to the travel centre.

Nick
-- 
http://www.leverton.org/                      ... So express yourself

On Fri, 02 Sep 2005 23:00:52 GMT, tom  wrote:


>But are they even posting them at all? I suspect that First Scotrail have
>realised all these tickets are costing them lots of money due to the
>subsidy and just decided it would be easier not to actually issue them. 


Possible - but they've done nothing to stop the issue of anything by
FastTicket.  I collected my last lot yesterday - SVR to Manchester for
3 weeks' time plus a ODTC to London for today.

I'd be more inclined to say that they're "overrun" because of extra
bookings.  That said, if they'd wanted to restrict it there would have
been other ways - such as to use once-only passcodes.

Also, remember they are all just Trainline under contract.  The same
people process the orders, AFAIAA.  QJump, for example, was only
retained because it was a familiar branding and all it cost was a bit
of CSS.  It doesn't have its own call centre or anything.

That said, as I've posted before, I have never trusted postal delivery
(though that's the Royal Mail, not Trainline), and even if I had to
use postal delivery[1] I'd not book anything less than two weeks in
advance.  The recommendation is 5 days...

[1] Seeing as I just about never use AP tickets and rarely sit in
reserved seat it'd only be a promotion like this that would make me
book, anyway.  I'd just buy a SVR on the day.

Neil

-- 
Neil Williams in Milton Keynes, UK
When replying please use neil at the above domain
'wensleydale' is a spam trap and is not read.

"Barry Salter"  wrote in message 
news:dfohh11torupjfieenc2s97lsc6u8l2bmp@4ax.com...

> Remember: No contract is formed until such point as the tickets have
> been issued and your card charged.


My card available balance has been reduced by the cost of these tickets 
until today, where it has gone back up again. Something tells me these 
tickets are never coming.

On Sat, 03 Sep 2005 08:18:16 GMT, "Bob Harris"
<nospam@ihatespam.invalid> wrote:


>My card available balance has been reduced by the cost of these tickets 
>until today, where it has gone back up again.


They probably took an authorisation for the cost of the tickets but
didn't actually debit.  Such an authorisation does decrement your
available credit limit (but not appear on an online statement as such)
and will go back on after so long (a couple of days, usually).

I recall having a situation like this with a car insurance company who
did an authorisation when I ordered the policy, but didn't debit until
some weeks later.  For obvious reasons, I found this quite concerning.


> Something tells me these 
>tickets are never coming. 


Quite probably - but I wouldn't be surprised if they still debit the
card properly and send them out late, knowing TTL...

Neil

-- 
Neil Williams in Milton Keynes, UK
When replying please use neil at the above domain
'wensleydale' is a spam trap and is not read.

Hi,
Just a small success story here from the promotion in that I ordered on
Monday 2 tickets from Rochdale to London for travel later in September and
they arrived Wednesday...

However, having dealt previously with the Trainline and their useless call
centres I can understand fully people's frustration.

Paul(ps be nice first post)
"Nick Leverton"  wrote in message
news:dfb1im$h28$1@hub.home...

> In article ,
> tom   wrote:
> >Anyone got any good resolutions to this yet? I'm awaiting delivery of
> >tickets for travel on Sunday and I'm not too hopeful.
> >
> >Has anybody managed to get thetrainline/Scotrail to allow collection at
> >the station after initially requesting the tickets be posted (via
> >FastTicket or otherwise) ?
>
> Yes, about six or seven years ago.  tTL didn't post them out (I'd
> booked about four or five days before), but when I rang them about the
> non-arrival they faxed the booking ref and ticket details to the booking
> office at Reading.  Surprised me as I expected any booking fax would go
> to the travel centre.
>
> Nick
> -- 
> http://www.leverton.org/                      ... So express yourself

"cockyp"  wrote in 
message news:yRdSe.725$7p1.372@newsfe7-win.ntli.net...

> Hi,
> Just a small success story here from the promotion in that I ordered on
> Monday 2 tickets from Rochdale to London for travel later in September and
> they arrived Wednesday...
>

I did several bookings with them, 2 lots to be collected at the station. 
One lot hadn't been released so the clerk made a call and was able to 
release them.  The other set were at the station when I arrived and today I 
have recieved 3 tickets for journeys in October.  I'm expecting another 4 to 
come through.

On Sat, 03 Sep 2005 12:22:53 +0100, Moon~Shadow wrote:


> 
> "cockyp"  wrote in
> message news:yRdSe.725$7p1.372@newsfe7-win.ntli.net...
>> Hi,
>> Just a small success story here from the promotion in that I ordered on
>> Monday 2 tickets from Rochdale to London for travel later in September
>> and they arrived Wednesday...
>>
> I did several bookings with them, 2 lots to be collected at the station.
> One lot hadn't been released so the clerk made a call and was able to
> release them.  The other set were at the station when I arrived and today
> I have recieved 3 tickets for journeys in October.  I'm expecting another
> 4 to come through.


I called just, 30 minutes on hold with panpipe drum and bass music. No
apology, just that I am to take ID etc to the station to pick up my
tickets. They suggested 30 minutes before departure, I suggested I go
today to collect my tickets because I want to be sure I have them. They
said OK but they couldn't say what time because they have a huge backlog
to get through, but sometime after 6pm 'should' be fine. 

What a joke. 

Remind me again why ScotRail did this offer?

tom wrote:

> On Sat, 03 Sep 2005 12:22:53 +0100, Moon~Shadow wrote:
> 
> 
>>"cockyp"  wrote in
>>message news:yRdSe.725$7p1.372@newsfe7-win.ntli.net...
>>
>>>Hi,
>>>Just a small success story here from the promotion in that I ordered on
>>>Monday 2 tickets from Rochdale to London for travel later in September
>>>and they arrived Wednesday...
>>>
>>
>>I did several bookings with them, 2 lots to be collected at the station.
>>One lot hadn't been released so the clerk made a call and was able to
>>release them.  The other set were at the station when I arrived and today
>>I have recieved 3 tickets for journeys in October.  I'm expecting another
>>4 to come through.
> 
> 
> I called just, 30 minutes on hold with panpipe drum and bass music. No
> apology, just that I am to take ID etc to the station to pick up my
> tickets. They suggested 30 minutes before departure, I suggested I go
> today to collect my tickets because I want to be sure I have them. They
> said OK but they couldn't say what time because they have a huge backlog
> to get through, but sometime after 6pm 'should' be fine. 
> 
> What a joke. 
> 
> Remind me again why ScotRail did this offer? 


Sent to members of their marketing newsletter, presumably it wasn't 
intended to attract a high volume of orders nor for journeys that don't 
pass through Scotland. Of course, they didn't place any restrictions on 
it...

"tom"  wrote in message 
news:pan.2005.09.02.22.44.39.28792@am.not.saying.com...

> If they aren't able to make my tickets available for travel on Sunday by
> FastTicket machine or otherwise I will definitely go to Trading Standards.
> I wouldn't have organised to make the journey on Sunday by rail without
> the discounted ticket, and now it is too late to organise any other
> relatively decently priced transport. If my only alternative is to buy an
> open ticket when I get to the station, I won't be happy.


Amazingly, my trip worked out. When I visited Newcastle station yesterday 
morning, ScotRail had indeed faxed the ticket details through. So I got to 
go on my trip.

The journey is still shown as "FIRM" on the website, along with all the 
others.


Regards,

S.

Stuart Smith wrote:

> 
> Amazingly, my trip worked out. When I visited Newcastle station yesterday 
> morning, ScotRail had indeed faxed the ticket details through. So I got to 
> go on my trip.
> 

They hadn't with mine, so I had to buy full fare tickets.
When I returned yesterday evening, the tickets were waiting for me.

You have to laugh...

tom wrote:


>>>It's three days since I booked, past trainline bookings have taken two
>>>days at most for the tickets to arrive.
>>
>>Same here. Trainline tickets always arrived promptly. I don't think any of
>>the bookings I've made with ScotRail are going to arrive.
> 
> 
> So have any of these tickets actually arrived? Or is this a job for
> trading standards? The status of my ticket is still FIRM, which indicates
> they haven't entered it into the national rail system and hence it hasn't
> been dispatched. Is that correct? 
> 
> Could they potentially redirect it to a FastTicket machine in that case? 
> 
> I think it is really disgusting that a rail operator is taking money
> without actually sending tickets. 


I've booked 2 sets - one for machine collection and one sent out by post 
(something I regretted after seeing this thread). However the post ones 
arrived yesterday and were correct so panic over. My friend who did the 
same is still waiting for hers though...

Cheers

Steve M

> They hadn't with mine, so I had to buy full fare tickets. When I returned
> yesterday evening, the tickets were waiting for me.
> 
> You have to laugh...


Mine had arrived on time.. so a good and cheap trip to London today, after
all the hassles..