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Amazon - retracted order
Anyone know if they can do this after a confirmation email of the order
is sent?
Dear customer
Greetings from Amazon.co.uk. We are writing to inform you that the
price of
a recently ordered DVD title was incorrect at the time of placing your
order, and we hope that we can clear up any misunderstanding.
Despite our best efforts, with the millions of items available on our
website, pricing errors can occasionally occur. In our Pricing and
Availability
Policy, we state that where an item's correct price is higher than our
stated price, we contact the customer before dispatching. Please know
that
we will be cancelling all affected orders. If you still wish to
purchase
this item, please place a new order online which will be charged at the
correct price.
Please accept our apologies for the inconvenience caused by this error,
and
rest assured that we will continue to make every effort to maintain the
accuracy of all prices on our site. We hope you will find this an
acceptable solution and look forward to serving you again in the
future.
Sincerely,
Customer Service Department
Amazon.co.uk
Date:30 Aug 2005 06:50:48 -0700
Author:
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Re: Amazon - retracted order
"D" wrote in message
news:1125409848.511862.69390@g43g2000cwa.googlegroups.com...
> Anyone know if they can do this after a confirmation email of the order
> is sent?
>
Yes they can.
Theyre a good retailer, someone made an honest pricing
mistake. It could have been you or I that made that error.
Date:Tue, 30 Aug 2005 15:01:37 +0100
Author:
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Re: Amazon - retracted order
most online places can do this. Its very hard to challenge. Maybe a bit
easier if they take the cash but aslong as it returned pretty quick i not so
bothered.
Always chance it then just ignore the rejection/cancellation email.
nothing lost is there.
Date:Tue, 30 Aug 2005 18:38:22 +0100
Author:
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Re: Amazon - retracted order
> Yes they can.
>
Usually, only if they have not taken any money from you yet.
Date:Tue, 30 Aug 2005 22:00:38 +0100
Author:
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Re: Amazon - retracted order
Neil wrote:
>
> most online places can do this. Its very hard to challenge. Maybe a bit
> easier if they take the cash but aslong as it returned pretty quick i not so
> bothered.
>
> Always chance it then just ignore the rejection/cancellation email.
>
> nothing lost is there.
It gets a bit muddled when (or if) they use dynamic pricing. The is a method
of price setting that depends on how much a customer is surfing their site.
Naturally, this is very controversial, but it has been seriously discussed
by the e-commerce industry. Hence it might be used some places, you never
know.
Suppose for a moment that Amazon is using dynamic pricing. Then it could
be that the retraction email was just an attempt squeeze an extra couple of
bobs out of the customer.
Date:Thu, 01 Sep 2005 12:24:17 GMT
Author:
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