I purchased an AEG 86720 in 2000 and after 4 years it needed new
brushes for its motor (£25 so i was a little anoyed, but got over it)
and then 12 months later, the circuit boards that control the motor
have blown. It has been inspected by Service Force engineer and is
quoted at £400 for the circuit boards and replacement motor.
I paid £700 back in 2000 and AEG are doing nothing to help. I bought
an AEG because i expected top quality product and expected first class
support from their customer service. I am upset and disappointed with
my washing machine and with AEG. I will never buy an AEG product again.

webmaster@ajmerphull.com wrote:

> I purchased an AEG 86720 in 2000 and after 4 years it needed new
> brushes for its motor (25 so i was a little anoyed, but got over it)
> and then 12 months later, the circuit boards that control the motor
> have blown. It has been inspected by Service Force engineer and is
> quoted at 400 for the circuit boards and replacement motor.
> I paid 700 back in 2000 and AEG are doing nothing to help. I bought
> an AEG because i expected top quality product and expected first class
> support from their customer service. I am upset and disappointed with
> my washing machine and with AEG. I will never buy an AEG product again.



Is this likely to be repeated regularly?


-- 
Grunff

"Grunff"  wrote in message 
news:43118658$0$25903$db0fefd9@news.zen.co.uk...

> webmaster@ajmerphull.com wrote:
>> I purchased an AEG 86720 in 2000 and after 4 years it needed new
>> brushes for its motor (25 so i was a little anoyed, but got over it)
>> and then 12 months later, the circuit boards that control the motor
>> have blown. It has been inspected by Service Force engineer and is
>> quoted at 400 for the circuit boards and replacement motor.
>> I paid 700 back in 2000 and AEG are doing nothing to help. I bought
>> an AEG because i expected top quality product and expected first class
>> support from their customer service. I am upset and disappointed with
>> my washing machine and with AEG. I will never buy an AEG product again.
>
>
> Is this likely to be repeated regularly?
>
>
> -- 
> Grunff


After 30 years I have just replaced my second Indesit. The brushes had 
failed and after getting the machine out and on its side - stretched a few 
extra weeks out of them I though the time had come to get something to see 
me into retirement. Total cost in 30 years = less than 700 for 3 machines. 
All washing machines do the same - they take in water and go round and 
round. (Keep calm Miele owners!!)

Higher cost doesn't always mean extra quality - It may mean extra features 
(that can in turn lead to more problems).

john wrote:


> After 30 years I have just replaced my second Indesit. The brushes had 
> failed and after getting the machine out and on its side - stretched a few 
> extra weeks out of them I though the time had come to get something to see 
> me into retirement. Total cost in 30 years = less than 700 for 3 machines. 
> All washing machines do the same - they take in water and go round and 
> round. (Keep calm Miele owners!!)



Ah, but they don't. We recently replaced our 6 year old Bosch, which 
died of multiple failures, with a Zanussi. The Zanussi outperforms the 
Bosch in terms of washing ability by a considerable margin.

As for Miele, we have a Miele tumble drier, which is very nice. Not many 
features, just simple, solid engineering.


-- 
Grunff

On 28 Aug,  
     Grunff  wrote:


> webmaster@ajmerphull.com wrote:
> > I purchased an AEG 86720 in 2000 and after 4 years it needed new
> > brushes for its motor (25 so i was a little anoyed, but got over it)
> > and then 12 months later, the circuit boards that control the motor
> > have blown. It has been inspected by Service Force engineer and is
> > quoted at 400 for the circuit boards and replacement motor.
> > I paid 700 back in 2000 and AEG are doing nothing to help. I bought
> > an AEG because i expected top quality product and expected first class
> > support from their customer service. I am upset and disappointed with
> > my washing machine and with AEG. I will never buy an AEG product again.
> 
> 
> Is this likely to be repeated regularly?
> 

My AEG is still going strong after nearly 20 years. The last brushes cost me
7 (It's cheaper to buy just the carbons, and not the holders). Most of the
rest is original.

-- 
  B Thumbs
  Change lycos to yahoo to reply

On 27 Aug 2005 16:10:23 -0700, webmaster@ajmerphull.com wrote:


>I purchased an AEG 86720 in 2000 and after 4 years it needed new
>brushes for its motor (25 so i was a little anoyed, but got over it)
>and then 12 months later, the circuit boards that control the motor
>have blown. It has been inspected by Service Force engineer and is
>quoted at 400 for the circuit boards and replacement motor.
>I paid 700 back in 2000 and AEG are doing nothing to help. I bought
>an AEG because i expected top quality product and expected first class
>support from their customer service. I am upset and disappointed with
>my washing machine and with AEG. I will never buy an AEG product again.


Sorry to hear that ;-(

On the flip side *our* AEG OKO Lavamat Digitronic 6100 is 16+ years
old and still being used daily. I have fitted new drum bearings and
only very recently a new belt and brushes (brushes 7 from the
market). I think I can remember in the distant past maybe also fitting
a new pump and that was 23 (cheaper Zanussi part#).

I believe AEG are now part of Zanussi (and others) so I'm not sure
what happens to the overall quality of products when this sorta thing
happens.

Having said that the fridge and freezer are Zanussi and are the same
age as the washing machine, the Zanussi dishwasher and microwave are a
bit younger.

We have never taken out extended cover on anything and I have always
fixed anything 'fixable' myself (so far / touch wood) ;-)

I did think we'd lost the washing machine a while back (the motor was
tripping the house RCD) but that turned out to be that the motor was
full of carbon (hovered then blown out with my mates airline), sorted
;-)

I can't comment on their customer support .. never called them? Oh I
did call thir parts dept re the bearings and they could only sell me a
complete bearing / seal / iron spider for 120. I bought the bearings
and seal elsewhere for 20 instead ;-)

Would I buy AEG again .. I don't know if I would be happy about buying
*anything* made 'these days' re longevity but what can you do ..?

All the best ..

T i m

> > > I purchased an AEG 86720 in 2000 and after 4 years it needed new
> > > brushes for its motor (25 so i was a little anoyed, but got over it)
> > > and then 12 months later, the circuit boards that control the motor
> > > have blown. It has been inspected by Service Force engineer and is
> > > quoted at 400 for the circuit boards and replacement motor.
> > > I paid 700 back in 2000 and AEG are doing nothing to help. I bought
> > > an AEG because i expected top quality product and expected first class
> > > support from their customer service. I am upset and disappointed with
> > > my washing machine and with AEG. I will never buy an AEG product
again.
> >
> >
> > Is this likely to be repeated regularly?
> >
> My AEG is still going strong after nearly 20 years. The last brushes cost
me
> 7 (It's cheaper to buy just the carbons, and not the holders). Most of
the
> rest is original.
>

AEG is just a name they are made by Zanuusi nowerdays

john wrote:

> All washing machines do the same - they take in water and go round and 
> round. (Keep calm Miele owners!!)


My Hotpoint doesn't always. Sometimes it forgets to take in water and my 
clothes come out bone dry and lightly cooked in detergent.


> Higher cost doesn't always mean extra quality - It may mean extra features 
> (that can in turn lead to more problems). 


Exactly - do we really need a special programme for 
dralon-velvet-with-sequins-stained-with-lasagne-and-solder-flux?

<looks at curtains>

Owain

T i m wrote:

>>I paid 700 back in 2000 and AEG are doing nothing to help. 
> On the flip side *our* AEG OKO Lavamat Digitronic 6100 is 16+ years
> old and still being used daily. 


"They don't make them like they used to"

Owain

On Sun, 28 Aug 2005 13:45:17 +0100, Owain
 wrote:


>john wrote:
>> All washing machines do the same - they take in water and go round and 
>> round. (Keep calm Miele owners!!)
>
>My Hotpoint doesn't always. Sometimes it forgets to take in water and my 
>clothes come out bone dry and lightly cooked in detergent.

LOL!
>
>> Higher cost doesn't always mean extra quality - It may mean extra features 
>> (that can in turn lead to more problems). 
>
>Exactly - do we really need a special programme for 
>dralon-velvet-with-sequins-stained-with-lasagne-and-solder-flux?

><looks at curtains>


LOL again .. thanks for that .. bit like ours but not that fancy (no
velvet and just tomato ketchup) ;-)

T i m

Before u go and chuck it, take the pcb's to an electronics engineer...he may 
well be able to salvage them.  then take the motor to a motor repair shop 
and see what they do to get it working again.

steve

 wrote in message 
news:1125184223.949837.13480@z14g2000cwz.googlegroups.com...
I purchased an AEG 86720 in 2000 and after 4 years it needed new
brushes for its motor (25 so i was a little anoyed, but got over it)
and then 12 months later, the circuit boards that control the motor
have blown. It has been inspected by Service Force engineer and is
quoted at 400 for the circuit boards and replacement motor.
I paid 700 back in 2000 and AEG are doing nothing to help. I bought
an AEG because i expected top quality product and expected first class
support from their customer service. I am upset and disappointed with
my washing machine and with AEG. I will never buy an AEG product again.

Some part of the pcb track on 2 boards are completely burnt off the
board, so i doubt much salvage. The armature copper strips have jagged
edges and the gaps are uneven and large. The machine has an average
life over the 5 years (2 -3 washes per week).

I do understand washing machines perform a rudementry task, but since
this task was expected to be carried out several times a week over a
very long time, i thought i would look for a machine that offered some
features that may take a while to superceded by new models. Althought
not often, it does offer 1600 spin and some other nice features... had
this machine lasted 10 or 15 years, i think i'd have been fairly happy.

I did try and buy the brushes without the holders, but each time i
mention AEG, i would get a 'ohhhh, na mate, we don't have those'.

So i suspect i am in the danger experiencing this in another 5 years,
no matter what machine i buy, be it a £200 Candy or £2000 Miele.

On 28 Aug 2005 16:43:23 -0700, webmaster@ajmerphull.com wrote:



>I did try and buy the brushes without the holders, but each time i
>mention AEG, i would get a 'ohhhh, na mate, we don't have those'.


Hmm, our local appliance shop had them in stock at 20 / pair (out of
holders) and the 'main at the market' got them for me in a couple of
days (same brand packet) for 7.

No idea if they are the same compound as the genuine article but on a
machine as old as ours there was little to loose ;-)

All the best ..

T i m

> So i suspect i am in the danger experiencing this in another 5 years,
> no matter what machine i buy, be it a £200 Candy or £2000 Miele.


Faults can happen at any stage in the life of an appliance - we have a 
£170 Candy - now 6, possibly 7 years old. The motor control unit failed 
at 11 months old and was replaced under warranty, but that was the only 
problem we ever had.

We also have a Zanussi dishwasher, now 12 years old - sure, the baskets 
have done their usual self-dismantling trick, but as long as you can 
live with the drawer action not being as smooth as they should, its 
still working (and washing) as though it was new.

-- 
Please add the word "newsgroup" in the subject line of personal emails
**** My email address includes "ngspamtrap" and "@btinternet.com" ****

don't give up on the pcb even if tracks have burn off, id at least have a go 
(indeed, i have salvaged quite a few TV's and videos in my time).  and the 
motor may still be repairable.  at least go and ask...what have you got to 
loose?

steve

 wrote in message 
news:1125272603.320414.180610@o13g2000cwo.googlegroups.com...
Some part of the pcb track on 2 boards are completely burnt off the
board, so i doubt much salvage. The armature copper strips have jagged
edges and the gaps are uneven and large. The machine has an average
life over the 5 years (2 -3 washes per week).

I do understand washing machines perform a rudementry task, but since
this task was expected to be carried out several times a week over a
very long time, i thought i would look for a machine that offered some
features that may take a while to superceded by new models. Althought
not often, it does offer 1600 spin and some other nice features... had
this machine lasted 10 or 15 years, i think i'd have been fairly happy.

I did try and buy the brushes without the holders, but each time i
mention AEG, i would get a 'ohhhh, na mate, we don't have those'.

So i suspect i am in the danger experiencing this in another 5 years,
no matter what machine i buy, be it a 200 Candy or 2000 Miele.

me9@privacy.net wrote:


> On 28 Aug,  
>      Grunff  wrote:
> 
> 
>>webmaster@ajmerphull.com wrote:
>>
>>>I purchased an AEG 86720 in 2000 and after 4 years it needed new
>>>brushes for its motor (25 so i was a little anoyed, but got over it)
>>>and then 12 months later, the circuit boards that control the motor
>>>have blown. It has been inspected by Service Force engineer and is
>>>quoted at 400 for the circuit boards and replacement motor.
>>>I paid 700 back in 2000 and AEG are doing nothing to help. I bought
>>>an AEG because i expected top quality product and expected first class
>>>support from their customer service. I am upset and disappointed with
>>>my washing machine and with AEG. I will never buy an AEG product again.
>>
>>
>>Is this likely to be repeated regularly?
>>
> 
> My AEG is still going strong after nearly 20 years. The last brushes cost me
> 7 (It's cheaper to buy just the carbons, and not the holders). Most of the
> rest is original.
> 

Thats the touble: I have a 20 year old Hotpoint machine now on its third 
set of brushes and its second door seal. And tagt is all thgats ever 
gone wrong.

The ten year old one has had its concrete lumps fall of, its motor go 
completely, and now is intermittently flooding the utility room floor.

It's not the brand that counts anymore sadly.

Its the model.

There are only three or four actual places that make this stuff - the 
brands are just badges stuck on top.

writes:


> On 28 Aug,  
>      Grunff  wrote:
>
>> webmaster@ajmerphull.com wrote:
>> > I purchased an AEG 86720 in 2000 and after 4 years it needed new
>> > brushes for its motor (25 so i was a little anoyed, but got over it)
>> > and then 12 months later, the circuit boards that control the motor
>> > have blown. It has been inspected by Service Force engineer and is
>> > quoted at 400 for the circuit boards and replacement motor.
>> > I paid 700 back in 2000 and AEG are doing nothing to help. I bought
>> > an AEG because i expected top quality product and expected first class
>> > support from their customer service. I am upset and disappointed with
>> > my washing machine and with AEG. I will never buy an AEG product again.
>> 
>> 
>> Is this likely to be repeated regularly?
>> 
> My AEG is still going strong after nearly 20 years. The last brushes cost me
> 7 (It's cheaper to buy just the carbons, and not the holders). Most of the
> rest is original.
>


We have the same model bought about the same time and have had a few
problems with it, though I must admit that these were in some sense
self-inflicted.

I had a very nice steel six inch rule which went missing one day.  I
assumed it accidentally ended up under a floorboard while doing some
plumbing.  Some time later the machine faulted and I found about a two
inch piece of rusted metal in the trap, which after clearing seemed to
make everything ok.  Six months later there was a problem with the
gasket on a sensor located on the bottom of the drum at the back,
which caused a leak.  Inside there was another small bit of metal,
about the same size.  Unfortunately the leak had damaged the
electronics located underneath on the floor of the machine, and we had
to replace the board for about 120.  However there was still a small
leak, which I knew wasn't coming from the gasket, and discovered a
tiny hole in the stainless steel outer drum.  Also did another search
of the area between the two drums and found a third two inch piece of
metal.  Serviceforce, who handles repairs for aeg, said we needed a
new drum, but since the machine was five years old, the part was no
longer made (they've now gone to plastic outer drums).  They wanted to
take back the parts that they had sold us since they couldn't complete
the repair, but we told them to never mind.  Instead I got a bit of
epoxy and fixed the hole.

I had kept the pieces of metal, and one day holding one of them at a
glancing angle in a very bright light I could just make out rulings,
at which point it dawned on me where my ruler had gone!  The repairman
told us that objects getting between the two drums was the main cause
of problems with these machines.

Now everything seems back to normal.  The only part we are still
lacking is one of the fins on the inside which broke off while washing
some dog pillows!  Several calls to the repair centre to get them to
mail us one has produced no satisfaction.  Anyone have any idea where
else these can be bought?

Michael

m,a,dritschel&ncl,ac,uk

(,->. and &->@)

Maybe i should sell my machine.