I'm having to return a CF card to ebuyer.
They want me to use traceable / insured postage. Which is fine by me.
However they also want the receipt to be sent with the goods!!

How can I do this if the goods are sealed and handed over the counter?

I thought the whole idea of getting a receipt was in case the goods went
missing. The receipt could then be produced for a claim.

Any ideas?  To keep it on topic, I bought it at the beginning of the year
after a recommendation as a bargain /discount ;o)

Steven.

"Steven Campbell"  wrote in message 
news:430c721d$0$97098$ed2619ec@ptn-nntp-reader03.plus.net...

> I'm having to return a CF card to ebuyer.
> They want me to use traceable / insured postage. Which is fine by me.
> However they also want the receipt to be sent with the goods!!
>
> How can I do this if the goods are sealed and handed over the counter?


Typical response when you ask then to pay the postage!!!

"Reg McCoy"  wrote in message 
news:ex_Oe.16144$jr4.6004@fe3.news.blueyonder.co.uk...

>
> "Steven Campbell"  wrote in message 
> news:430c721d$0$97098$ed2619ec@ptn-nntp-reader03.plus.net...
>> I'm having to return a CF card to ebuyer.
>> They want me to use traceable / insured postage. Which is fine by me.
>> However they also want the receipt to be sent with the goods!!
>>
>> How can I do this if the goods are sealed and handed over the counter?
>
> Typical response when you ask then to pay the postage!!!
>
>


Sounds a bit silly.  Are you sure you have not got the wrong end of the 
stick?  They usually just state that you have to insure it or any loss will 
not be paid out.

Why would you put the postal receipt in with the package - if the parcel 
arrives the receipt is useless, if it is lost so is the receipt and any 
chance of claiming.

Steven Campbell wrote:

> I'm having to return a CF card to ebuyer.
> They want me to use traceable / insured postage. Which is fine by me.
> However they also want the receipt to be sent with the goods!!
> 
> How can I do this if the goods are sealed and handed over the counter?
> 
> I thought the whole idea of getting a receipt was in case the goods went
> missing. The receipt could then be produced for a claim.
> 
> Any ideas?  To keep it on topic, I bought it at the beginning of the year
> after a recommendation as a bargain /discount ;o)
> 
> Steven.
> 
> 
> 
> 


Do what I do and leave the parcel unsealed until everything is paid for 
and then tape it up. My local post office have no problems in me doing 
that so I can post the receipt as well.

"steeler"  wrote in message
news:430c8ea2$0$6467$cc9e4d1f@news-text.dial.pipex.com...

>
> "Reg McCoy"  wrote in message
> news:ex_Oe.16144$jr4.6004@fe3.news.blueyonder.co.uk...
> >
> > "Steven Campbell"  wrote in message
> > news:430c721d$0$97098$ed2619ec@ptn-nntp-reader03.plus.net...
> >> I'm having to return a CF card to ebuyer.
> >> They want me to use traceable / insured postage. Which is fine by me.
> >> However they also want the receipt to be sent with the goods!!
> >>
> >> How can I do this if the goods are sealed and handed over the counter?
> >
> > Typical response when you ask then to pay the postage!!!
> >
> >
>
> Sounds a bit silly.  Are you sure you have not got the wrong end of the
> stick?  They usually just state that you have to insure it or any loss
will
> not be paid out.
>
> Why would you put the postal receipt in with the package - if the parcel
> arrives the receipt is useless, if it is lost so is the receipt and any
> chance of claiming.


Exactly my point. If the parcel goes missing then I have no proof of posting
it.  It's crazy.

Here is part of the email they sent me:
"We recommend you use a traceable and insured delivery agent to return the
items to us. ie: Recorded Delivery or Special Delivery via Royal Mail.
Postage up to a maximum of pound;5.00 will be refunded for any
Damaged/Faulty or mis-shipped items. Please ensure the postage receipt is
sent with your return."

BONKERS

Steven.

In article <430ca567$0$22923$ed2619ec@ptn-nntp-reader01.plus.net>, 
newsgroup@p3cheekasa.co.uk says...

> We recommend you use a traceable and insured delivery agent to return the
> items to us. ie: Recorded Delivery or Special Delivery via Royal Mail.
> Postage up to a maximum of £pound;5.00 will be refunded for any
> Damaged/Faulty or mis-shipped items. Please ensure the postage receipt is
> sent with your return."


That sounds to me like they want a receipt for *payment* of postage, 
rather than the actual bit of paper you get that you're supposed to 
keep as proof of posting. IOW, ask the post office for a receipt for 
the money you've handed over for postage, and put that into the box 
before you seal it.

-- 
Hedgehog

GlintingHedgehog wrote:

> In article <430ca567$0$22923$ed2619ec@ptn-nntp-reader01.plus.net>,
> newsgroup@p3cheekasa.co.uk says...
>> We recommend you use a traceable and insured delivery agent to
>> return the items to us. ie: Recorded Delivery or Special Delivery
>> via Royal Mail. Postage up to a maximum of pound;5.00 will be
>> refunded for any Damaged/Faulty or mis-shipped items. Please ensure
>> the postage receipt is sent with your return."
>
> That sounds to me like they want a receipt for *payment* of postage,
> rather than the actual bit of paper you get that you're supposed to
> keep as proof of posting. IOW, ask the post office for a receipt for
> the money you've handed over for postage, and put that into the box
> before you seal it.


I normally send everything back to Ebuyer via 1st class post. Ignore Ebuyers 
requests. Their turnaround is very good.
-- 
huLLy
Mobile phone 07976 123278
ICQ 136-987-925

"GlintingHedgehog"  wrote in message 
news:MPG.1d76d6acbb36474198975f@nntp.dsl.pipex.com...
In article <430ca567$0$22923$ed2619ec@ptn-nntp-reader01.plus.net>,
newsgroup@p3cheekasa.co.uk says...

> We recommend you use a traceable and insured delivery agent to return the
> items to us. ie: Recorded Delivery or Special Delivery via Royal Mail.
> Postage up to a maximum of pound;5.00 will be refunded for any
> Damaged/Faulty or mis-shipped items. Please ensure the postage receipt is
> sent with your return."

>That sounds to me like they want a receipt for *payment* of postage,
>rather than the actual bit of paper you get that you're supposed to
>keep as proof of posting. IOW, ask the post office for a receipt for
>the money you've handed over for postage, and put that into the box
>before you seal it.
>


That can't be it.

1.  They will not let you alter a package once it has been weighed - just in 
case the extra few grams pushes it into another price range.

2. The cost of postage is clearly displayed on every package sent from the 
PO.  Either in the form of a printed label or bog standard stamps.

If I did not know that ebuyer send email invoices, I would think they were 
asking for the receipt they posted to you.

"?????????" <me@home> wrote in message 
news:430c9b60$0$6469$cc9e4d1f@news-text.dial.pipex.com...

> Steven Campbell wrote:
>> I'm having to return a CF card to ebuyer.
>> They want me to use traceable / insured postage. Which is fine by me.
>> However they also want the receipt to be sent with the goods!!
>>
>> How can I do this if the goods are sealed and handed over the counter?
>>
>> I thought the whole idea of getting a receipt was in case the goods went
>> missing. The receipt could then be produced for a claim.
>>
>> Any ideas?  To keep it on topic, I bought it at the beginning of the year
>> after a recommendation as a bargain /discount ;o)
>>
>> Steven.
>>
>>
>>
>>
>
> Do what I do and leave the parcel unsealed until everything is paid for 
> and then tape it up. My local post office have no problems in me doing 
> that so I can post the receipt as well.


Mine would.  You got lucky with your PO.  Mine will not even put the label 
on until it gets their side of the bullet proof glass.

That said, what is the point of said receipt anyhow - seeing as the 
printedlabel/stamps declare proof of postage paid.

Re-reading the OP. I suspect customer support has hired someone whose first 
language is not English.  Sounds like they are just telling you to get a 
receipt/proof of insured postage in case it goes missing - standard 
procedure for most returns.

"Steven Campbell"  wrote in message 
news:430c721d$0$97098$ed2619ec@ptn-nntp-reader03.plus.net...

> I'm having to return a CF card to ebuyer.
> They want me to use traceable / insured postage. Which is fine by me.
> However they also want the receipt to be sent with the goods!!
>
> How can I do this if the goods are sealed and handed over the counter?
>
> I thought the whole idea of getting a receipt was in case the goods went
> missing. The receipt could then be produced for a claim.
>
> Any ideas?  To keep it on topic, I bought it at the beginning of the year
> after a recommendation as a bargain /discount ;o)
>
> Steven.
>

Hmmm weird I returned something to them a few weeks ago didnt have that 
extra bit about including a recipt of postage in the email instructions. 
Just send it to them special delivery (which for some reason was actually 
cheaper than recorded delivery!).

Oh and I get the impression Ebuyer refund anything, I sent them an open and 
used retail boxed amd xp and they refunded it without even asking a 
question, lol!.!

steeler wrote:

> "GlintingHedgehog"  wrote in message 
> news:MPG.1d76d6acbb36474198975f@nntp.dsl.pipex.com...
> In article <430ca567$0$22923$ed2619ec@ptn-nntp-reader01.plus.net>,
> newsgroup@p3cheekasa.co.uk says...
> 
>>We recommend you use a traceable and insured delivery agent to return the
>>items to us. ie: Recorded Delivery or Special Delivery via Royal Mail.
>>Postage up to a maximum of pound;5.00 will be refunded for any
>>Damaged/Faulty or mis-shipped items. Please ensure the postage receipt is
>>sent with your return."
> 
> 
>>That sounds to me like they want a receipt for *payment* of postage,
>>rather than the actual bit of paper you get that you're supposed to
>>keep as proof of posting. IOW, ask the post office for a receipt for
>>the money you've handed over for postage, and put that into the box
>>before you seal it.
>>
> 
> 
> That can't be it.
> 
> 1.  They will not let you alter a package once it has been weighed - just in 
> case the extra few grams pushes it into another price range.
> 
> 2. The cost of postage is clearly displayed on every package sent from the 
> PO.  Either in the form of a printed label or bog standard stamps.
> 
> If I did not know that ebuyer send email invoices, I would think they were 
> asking for the receipt they posted to you. 
> 
> 

Probably just the way of getting out of paying anything
afterall there representatives told me it was against there policy to 
compensate for any trouble they cause you by there own lack of service

Dunk

A Member of the Ebuyer Suck Club

Thus spaketh Steven Campbell:

> I'm having to return a CF card to ebuyer.
> They want me to use traceable / insured postage. Which is fine by me.
> However they also want the receipt to be sent with the goods!!
>
> How can I do this if the goods are sealed and handed over the counter?
>
> I thought the whole idea of getting a receipt was in case the goods
> went missing. The receipt could then be produced for a claim.
>
> Any ideas?  To keep it on topic, I bought it at the beginning of the
> year after a recommendation as a bargain /discount ;o)
>
> Steven.



The couple of times I have returned an item to eBuyer their email mentioned 
about sending in the receipt of postage, I never bothered either time and 
received reimbursement of postage.


-- 
For South East Brum: http://www.south-east-birmingham.tk
For Free 10 credit when you get referred to TalkTalk or 5 when referred to 
easyMobile contact me via above site.

No need for a postage receipt as the cost will clearly be shown on the 
outside of the parcel together with your RMA number.

I expect they note both down as they open it up.

Noman

"noman"  wrote in message
news:leKdnZ2dnZ1ZsIidnZ2dndlhkN6dnZ2dRVnyq52dnZ0@pipex.net...

> No need for a postage receipt as the cost will clearly be shown on the
> outside of the parcel together with your RMA number.
>
> I expect they note both down as they open it up.


But knowing Ebuyers reputation if a receipt wasn't included in the packaging
then they may well refuse to pay as they expressly asked for one!

As it is, I got it weighed with the parcel unsealed and asked if I could get
the receipt to put in the package.

Here's hoping it doesn't go missing in the post. Even although I sent it
Special Delivery I still think the PO ask for the receipt as well as the SD
slip if making a claim.

Cheers to everyone for the suggestions.

Steven.

"Steven Campbell"  wrote in message
news:430c721d$0$97098$ed2619ec@ptn-nntp-reader03.plus.net...

> I'm having to return a CF card to ebuyer.
> They want me to use traceable / insured postage. Which is fine by me.
> However they also want the receipt to be sent with the goods!!
>
> How can I do this if the goods are sealed and handed over the counter?
>
> I thought the whole idea of getting a receipt was in case the goods went
> missing. The receipt could then be produced for a claim.
>
> Any ideas?  To keep it on topic, I bought it at the beginning of the year
> after a recommendation as a bargain /discount ;o)



Just thought I'd update to this post as thoughts are continuously asked
about Ebuyer on this NG. I've also left the original text in after the
"Further to Bloody Curries" thread ;o)

Sent my memory card back on the 25th August.
6 days later product has been tested and the full amount has been raised for
credit back into my account.

This is the first RMA I have had to do with them.  I've bought components
from them for about 5 different system builds and not had a bit of bother.

Steven.