My Maxtor HD died and is just under warrent from Maxtor - but it's only 
40gb and to return it it has to be posted from London to Ireland.

Looking at parcel force and fedex - that would cost more then the drive 
is worth - but normal airmail would be around £4

Although I don't expect it to get treated very well going through normal post.

Anyone know of any other cheap ways to post this one way?

The vital thing is to use the Maxtor approved packing. If you choose advance 
replacement they will send the new drive and you can use the packing to 
return the old one. I have sent drives airmail several times without 
problems.

Peter Crosland

"Peter Crosland"  wrote in message 
news:430c1727$0$17485$ed2e19e4@ptn-nntp-reader04.plus.net...

> The vital thing is to use the Maxtor approved packing. If you choose 
> advance replacement they will send the new drive and you can use the 
> packing to return the old one. I have sent drives airmail several times 
> without problems.


Been there, done that with crappy maxtor.
Last time I sent one back I put it in an antistatic bag, wrapped it in 
sponge for hard drives I got from a computer shop, added more sponge, stuck 
it in a cardboard box taped it up and sent it normal post for around 5

On Wed, 24 Aug 2005 06:04:02 +0100, Dee
 wrote:


>My Maxtor HD died and is just under warrent from Maxtor - but it's only 
>40gb and to return it it has to be posted from London to Ireland.
>
>Looking at parcel force and fedex - that would cost more then the drive 
>is worth - but normal airmail would be around 4
>
>Although I don't expect it to get treated very well going through normal 
>post.
>
>Anyone know of any other cheap ways to post this one way?


If it arrives visibly damaged at maxtor they'll return it saying
damaged in transit.

Make sure you send with some insurance to cover that eventuality

go to ireland for the weekend, kill two birds with one stone.

-- 

Electrical Kettle instant hot water (home, office)
Platinums.co.uk - or remember this
Kettle.us.com
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"Dee"  wrote in message
news:430bff9e$0$22938$ed2619ec@ptn-nntp-reader01.plus.net...
My Maxtor HD died and is just under warrent from Maxtor - but it's only
40gb and to return it it has to be posted from London to Ireland.

Looking at parcel force and fedex - that would cost more then the drive
is worth - but normal airmail would be around 4

Although I don't expect it to get treated very well going through normal
post.

Anyone know of any other cheap ways to post this one way?

sounds a little OTT!!!!


-- 

Electrical Kettle instant hot water (home, office)
Platinums.co.uk - or remember this
Kettle.us.com
---------------------------------------------------------------- 



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                                             (@ @)
              ____________ oOO-(_)-OOo____________
"jOn"  wrote in message
news:3n2jqpF18nikjU1@individual.net...

>
> "Peter Crosland"  wrote in message
> news:430c1727$0$17485$ed2e19e4@ptn-nntp-reader04.plus.net...
> > The vital thing is to use the Maxtor approved packing. If you choose
> > advance replacement they will send the new drive and you can use the
> > packing to return the old one. I have sent drives airmail several times
> > without problems.
>
> Been there, done that with crappy maxtor.
> Last time I sent one back I put it in an antistatic bag, wrapped it in
> sponge for hard drives I got from a computer shop, added more sponge,
stuck
> it in a cardboard box taped it up and sent it normal post for around 5
>
>

>> The vital thing is to use the Maxtor approved packing. If you choose 
>> advance replacement they will send the new drive and you can use the 
>> packing to return the old one. I have sent drives airmail several times 
>> without problems.
>
> Been there, done that with crappy maxtor.
> Last time I sent one back I put it in an antistatic bag, wrapped it in 
> sponge for hard drives I got from a computer shop, added more sponge, 
> stuck it in a cardboard box taped it up and sent it normal post for around 
> 5



You were lucky it was not deemed subject to excess shock. Never had anything 
but good service from Maxtor over the last fifteen years.

Peter Crosland

Dee wrote:

> My Maxtor HD died and is just under warrent from Maxtor - but it's
> only 40gb and to return it it has to be posted from London to Ireland.
>
> Looking at parcel force and fedex - that would cost more then the
> drive is worth - but normal airmail would be around 4
>
> Although I don't expect it to get treated very well going through
> normal post.
>
> Anyone know of any other cheap ways to post this one way?


Doesn't really matter the cost, the retailer you bought the drive from must 
pay the postage so get a reciept. Just done this and Ebuyer (yes Ebuyer) 
refunded the postage on sight of the certificate of posting.

But get an advanced replacement then you get the packaging.

Mark BR

In article <430c75c7$0$44006$892e7fe2@authen.white.readfreenews.net>, 
briley@x-privat.it says...

> Doesn't really matter the cost, the retailer you bought the drive from must 
> pay the postage so get a reciept. 


I'm not entirely sure that's right. Certainly if the item was being 
returned under SOGA, the retailer would be required to pay for the 
cost of returning it, but if it's *not* being returned under SOGA, 
but rather under warranty, and the warranty is a return-to-base 
warranty, I think the cost of returning it is down to the customer.

Am willing to be corrected if anyone has definite info :-)

-- 
Hedgehog

GlintingHedgehog wrote:

> In article <430c75c7$0$44006$892e7fe2@authen.white.readfreenews.net>,
> briley@x-privat.it says...
> > Doesn't really matter the cost, the retailer you bought the drive
> > from must pay the postage so get a reciept.
>
> I'm not entirely sure that's right. Certainly if the item was being
> returned under SOGA, the retailer would be required to pay for the
> cost of returning it, but if it's *not* being returned under SOGA,
> but rather under warranty, and the warranty is a return-to-base
> warranty, I think the cost of returning it is down to the customer.
>
> Am willing to be corrected if anyone has definite info :-)


I assumed it was under warranty being a hard disc to Maxtor

Mark BR

In article <430ccb9b$0$44006$892e7fe2@authen.white.readfreenews.net>, 
briley@x-privat.it says...

> I assumed it was under warranty being a hard disc to Maxtor


Well yes, but that's exactly what I mean. A return-to-base warranty 
means the item will be repaired but the cost of shipping it to base 
is the customer's responsibility. If the item was being returned as 
faulty under SOGA, there is definitely a legal obligation for the 
retailer to pay for any costs involved in returning the item. IIRC 
the OP said the item was under warranty, so whether the company is 
responsible for return postage may depend on the terms of the 
warranty.

-- 
Hedgehog