Mr Turtill,

I thank you for the e-mail and pictures you sent.

I have looked into this matter, and regret to advise you that, as you
were
not our client on this project, for contractual reasons I am unable to
discuss this matter directly with you.

May I suggest that you address your concerns directly either with the
building owner or with the Main Contractor who managed the project.

Regards
Keith Trew
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From:       Keith Trew; Sto Ltd.; GB-Paisley PA3 3 BQ
Department: Administration
Phone:      +44-15 05-32 42 62
Fax:        +44-15 05-32 36 18
Web Site:   http://www.sto.com  & http://www.sto.co.uk
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Sto Limited - Registered as a Limited company in Scotland : SC76742
Registered Office Unit 3, Lyon Road, Linwood Ind Estate, Paisley. PA3
3BQ

http://photos11.flickr.com/14798439_58f06165a5_b.jpg

We do own the building and the main contractor says it is a feature of
Sto render they cannot help. The main contractor R G Carter (Ipswich)
Ltd nailed the insulation to a backing board and their sub-contractor
Retrofit Ltd slapped the render on top and now the nails show through
where the heat escapes and Sto says it is nothing to do with them just
as Carters do.
turtill@hotmail.com