Slow PPP authentication / connection issues
16 Jun 2008 08:04:29 GMT
Published Wed, 21 May 2008 18:30:00 +0000
We are seeing an issue this evening where there is a delay in
responding to PPP authentication. This appears to be due to an issue
with the BT RADIUS servers and some issue with routing to/from them. We
are awaiting a reply from BT and it may not be until to tomorrow that
...
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ADSL2+ free lines for trial
16 Jun 2008 08:04:29 GMT
Published Fri, 23 May 2008 08:16:00 +0000
We are pleased to confirm, subject to a letter from BT later today,
that we will be able to install a limited number of new telephone lines
specifically for the ADSL2+ trial, free of charge. We will be able to
order these from Tuedsay. Once installed we will be able to pro ...
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Outbound SMS
16 Jun 2008 08:04:28 GMT
Published Sat, 24 May 2008 12:31:00 +0000
By popular demand we now do outbound SMS.
See http://aaisp.net.uk/aa/voip/sms.html for details.
See http://aaisp.blogspot.com/2008/05/outbound-sms.html ...
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Database problem on 'H.Hopeless' (email)
16 Jun 2008 08:04:28 GMT
Published Tue, 27 May 2008 07:41:00 +0000
H.Hopeless - one of the incoming mail servers as part of the 'C'
server. It currently has a problem with it's database which we are
working on.
This server is used for SMTP, POP3 and IMAP. We've updated DNS so that
customers who use this server for their email will use ...
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"A" mailserver having trouble relaying
16 Jun 2008 08:04:28 GMT
Published Wed, 28 May 2008 19:17:00 +0000
We are still investigating why the "A" mail server is having trouble
relaying emails.
However, we would remind people that the "A" and "B" servers are old
mail servers. They are still supported, but we have no plans to upgrade
the old mail servers and do urge people to ...
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ADSL2+ trial
16 Jun 2008 08:04:28 GMT
Published Fri, 30 May 2008 08:22:00 +0000
New phone lines have been ordered for a number of trialists now - we
still have some space on the trial for anyone interested.
The link to BT at our end is still not live. BT have said we'll have a
date for this being ready on Tuesday. Yes, they have given us the date
t ...
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Faster Payments
16 Jun 2008 08:04:28 GMT
Published Fri, 30 May 2008 14:43:00 +0000
The UK banking industry has launched new Faster Payments allowing
payments to be sent immediately even between banks. The new system is
being phased in over the coming weeks by the major banks. Payments
usually arrive within minutes but can take several hours.
We are ha ...
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Card Payments
16 Jun 2008 08:04:28 GMT
Published Fri, 30 May 2008 14:58:00 +0000
We currently accept payment for both goods and ongoing services by
credit or debit card.
Now that we handle Direct Debits, and now that the UK banking industry
have just launched Faster Payments we are planning to phase out credit
and debit cards acceptance at some time ...
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New fault reporting
16 Jun 2008 08:04:27 GMT
Published Sat, 31 May 2008 07:57:00 +0000
Just an update on the new way we pass faults in to BT.
We have been using this for over a month now, and it is proving very
useful. We are constantly fine tuning our systems, and adding more
automated "retests" to the system so that we can test and return faults
to BT 2 ...
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inc vat calls/texts bills this month
16 Jun 2008 08:04:27 GMT
Published Mon, 02 Jun 2008 18:20:00 +0000
A small number of customers that have VAT inclusive billing and have
charges for calls/texts this month would have received an invoice that
showed the VAT inclusive total for calls and texts and then added VAT
again.
The actual invoice total as shown on the statement is ...
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