New fault reporting
16 Jun 2008 08:06:04 GMT
Published Sat, 31 May 2008 07:57:00 +0000
Just an update on the new way we pass faults in to BT.
We have been using this for over a month now, and it is proving very
useful. We are constantly fine tuning our systems, and adding more
automated "retests" to the system so that we can test and return faults
to BT 2 ...
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Database problem on 'H.Hopeless' (email)
16 Jun 2008 08:06:05 GMT
Published Tue, 27 May 2008 07:41:00 +0000
H.Hopeless - one of the incoming mail servers as part of the 'C'
server. It currently has a problem with it's database which we are
working on.
This server is used for SMTP, POP3 and IMAP. We've updated DNS so that
customers who use this server for their email will use ...
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Details of new "tertiary-mx.co.uk" Email server
16 Jun 2008 08:06:04 GMT
Published Wed, 04 Jun 2008 15:11:00 +0000
Next week we'll be installing a new 'tertiary-mx.co.uk' server to
replace the current one. The new server operates slightly differently
to the old server as it will be doing more spam checking. We are also
looking to add access to logs of this server for customers in the n ...
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ADSL2+ update
16 Jun 2008 08:06:04 GMT
Published Mon, 09 Jun 2008 16:28:00 +0000
We are still expecting to have BT connect to us this week for the new
gigabit links some time the middle of this week. We hope to have the
first ADSL2+ trialists within a week of that. Most new phone lines for
this are now installed.
However, BT have confirmed today "Al ...
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Reducing network congestion
16 Jun 2008 08:06:03 GMT
Published Wed, 11 Jun 2008 10:32:00 +0000
As we have previously advised, we are aware that some times of day on
some of the links we have to BT we are seeing slight packet loss
showing on our line monitoring (dripping red from the top of the
graph). This is largely our rather sensitive monitoring, but it can
caus ...
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inc vat calls/texts bills this month
16 Jun 2008 08:06:04 GMT
Published Mon, 02 Jun 2008 18:20:00 +0000
A small number of customers that have VAT inclusive billing and have
charges for calls/texts this month would have received an invoice that
showed the VAT inclusive total for calls and texts and then added VAT
again.
The actual invoice total as shown on the statement is ...
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Billion BiPAC 5200G firmware update
16 Jun 2008 08:06:03 GMT
Published Tue, 10 Jun 2008 11:39:00 +0000
The Billion BiPAC 5200G routers that we supply are affected by a
problem that manifests itself when used on the same network as a
Windows XP machine running Service Pack 3.
There is a list of the affected firmware versions and a link to
download the updated firmware her ...
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ADSL2+ trials
16 Jun 2008 08:06:04 GMT
Published Fri, 06 Jun 2008 11:27:00 +0000
BT are expecting us to have the connection to us ready middle of next
week. We'll be the first ISP on the Dockands pop (Stepney Green).
We have several trialists with new lines ready, and more having lines
installed shortly.
Once BT have the link sorted it is 5 workin ...
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Faster Payments
16 Jun 2008 08:06:05 GMT
Published Fri, 30 May 2008 14:43:00 +0000
The UK banking industry has launched new Faster Payments allowing
payments to be sent immediately even between banks. The new system is
being phased in over the coming weeks by the major banks. Payments
usually arrive within minutes but can take several hours.
We are ha ...
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ADSL2+ free lines for trial
16 Jun 2008 08:06:06 GMT
Published Fri, 23 May 2008 08:16:00 +0000
We are pleased to confirm, subject to a letter from BT later today,
that we will be able to install a limited number of new telephone lines
specifically for the ADSL2+ trial, free of charge. We will be able to
order these from Tuedsay. Once installed we will be able to pro ...
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